Anti-skid: to prevent falls and injuries (for employees to choose a good anti-skid performance shoes) economic conditions allow the choice of the ground to take anti-skid measures, double insurance, but also to avoid guests to slip into the accident, fire prevention: to avoid fires, fire extinguishers are absolutely indispensable, and now one side of the star hotels are required to be equipped with an emergency gas masks and so on.
The hotel to strengthen the security service management should be considered from what aspects
To do a good job of the hotel security service management, with a good job of other management work, it is necessary to ensure that the level of hardware facilities and equipment, the relevant rules and regulations, and the quality of staff and other aspects of the level. Problems in any one aspect or link may bring serious consequences. Specific measures are as follows:
(a) Strengthen the staff's safety education.
1. Strict selection of waiters. Hotel recruitment of staff, the human resources department should be strictly good admission, to prevent some undesirable elements to take advantage of the opportunity to mix into the hotel workforce. All recruited employees should be regular training and education to improve their quality and cultivate their conscientiousness to comply with the law, special positions or important positions, but also to carry out the necessary procedures such as political review.
2, the establishment of a comprehensive training system, including: (1) new employees into the store before the start of training, requiring them to master the basic knowledge of security and related equipment and operational skills. (2) Strengthen the staff's job training, improve the ability to identify criminals and how to deal with unexpected accidents. (3) Provide employees with education on professional ethics and disciplinary violations to create a high-quality workforce. Do your best to avoid knowing the law and not violating it in your working life, and to observe the discipline and not violate the rules. (4) In view of some typical cases and serious fire accidents in the society, strengthen the safety awareness of all employees through various publicity and education methods. (5) The implementation of the system of safety assessment of all employees.
3, require all employees to establish a "hotel safety everyone is responsible for" concept.
(B) pay close attention to internal security management
Many cases occurring in the hotel show that the criminals have succeeded, with the hotel's internal security management personnel paralysis, security awareness is not strong, and technical precautions and other factors are closely related. Even part of the staff is just profiling, making the hotel security facilities and personnel failed to play their due role. In this regard, the hotel should be in the following areas to strengthen the management:
1, according to the actual situation of the hotel, the safety and security departments should work with the departments to develop a set of effective security procedures, emergency plans and management rules and regulations, according to the characteristics of the work of the different periods of time to deal with a variety of emergencies to prepare.
2, the establishment of sound safety management rules and regulations and inspection system, the implementation of job responsibility. The security department should strengthen the inspection of the relevant places of the hotel, timely detection and elimination of various unsafe factors.
3, any employee within the hotel found suspicious-looking people or non-residents wandering on the floor, should take the initiative and tactful inquiry.
4, the implementation of the system of responsibility at all levels, all security incidents occurring in the hotel, the implementation of "who is in charge, who is responsible for", who found who reported the principle.
5, the implementation of security and fire safety standards assessment system, the department (post) or personal safety work directly linked to its economic benefits.
(C) equipped with security equipment and facilities
The hotel to do a good job of security management, in addition to the implementation of human defense, but also inseparable from the advanced security equipment and facilities, to effectively arm the technical defense in place. At present, the most common hotel security equipment and facilities have the following five systems.
1, television monitoring system. Mainly by the camera, VCR, manual image switching, TV screens and other components, generally installed in the hotel entrances and exits, elevators, guest rooms and other sensitive parts of the aisle, for the discovery of suspicious persons or abnormal phenomena in order to take timely measures to criminals can be caused by psychological deterrence, to the hotel's security to bring assurance.
2, security alarm system. In the hotel's general service desk, fire escape, finance department and other important locations must be installed this system to prevent theft, robbery, explosions and other accidents.
3, automatic fire extinguishing system. Including automatic sprinkler systems, automatic smoke alarm systems, sound and light alarms and other fire alarms, detectors, fire extinguishers, fire doors, fire hydrants, smoke exhaust fans, etc. Composition, is the hotel security necessary facilities.
4, communication and liaison system. Refers to the security monitoring center for the command hub through the call and other wireless telephone communication equipment and the formation of the liaison network, so that the hotel's security work has a rapid ability to reflect.
5, electronic door lock system. The system can play a good role in the security management of the hotel, in order to strengthen the prevention of intelligent theft gangs, the current electronic door lock system has been further improved, that is, the installation of electronic locks in the automatic destruction of the decoder of the device, when the criminals will be inserted into the electronic locks of the decoder, the device will be able to destroy the decoder and alarm.
6, other intelligent systems.
With the continuous development of high technology, there will be more high-tech achievements in the hotel security management, and only a combination of human and technical defense, software and hardware at the same time, to ensure that the "personnel, responsibility, measures" three in place in order to build a solid security barrier.... >>
What are the aspects of the hotel safety capital investment
Safe production capital security system
1, the purpose
In order to strengthen the company's safety capital security management, the establishment of the company's long-term mechanism of safety production inputs, the development of management systems.
2, the scope of application
This system applies to the company's safety production costs extraction and use.
3, cited regulations and related documents
"Chinese People's *** and the State Production Safety Law"
"Chinese People's *** and the State Prevention and Control of Occupational Diseases Law"
"The State Council's decision on the further strengthening of production safety"
On the forwarding of the Ministry of Finance, the National Supervision and Administration of Work Safety, "on the issuance of the" Interim Measures for the Financial Management of Safety Production Expenses of Enterprises in the Highly Hazardous Industries Interim Measures for the Financial Management of Production Safety Expenses of Enterprises in Highly Hazardous Industries" (No. 78 of the General Administration of Safety Supervision)
4. Terminology
Production Safety Expenses: refers to the funds extracted by an enterprise in accordance with the prescribed standards and expensed in the costs, which are specifically used to perfect and improve the conditions of production safety of the enterprise.
5. Implementation Procedures
5.1 The management of production safety expenses is carried out in accordance with the principle of "extracted by the company, supervised by the Safety Committee, ensuring the needs and standardized use".
5.2 Safety Technology Section according to the scope of production safety costs, the company's safety production, the relevant secondary units of the safety project investment plan and the annual production safety costs to extract the budget amount (by the company's Finance Section).
5.3 Annual safety production cost investment plan submitted to the deputy manager in charge, the company's general manager for approval.
5.4 The company's Finance Division in accordance with the relevant provisions of the state and the company's plan to extract production safety funds into the annual financial budget, the implementation of earmarked. To establish and improve the production safety expense account.
5.5 The use of production safety costs, the relevant units should fill out the monthly budget form for production safety costs. By the company's safety and technology section audit, financial section to confirm (need to be approved by the relevant leaders), before use.
5.6 materials for safe production input, in the collocation of the second unit to issue a material collocation list, to the safety and technology section stamped "special seal for safe production costs", to the material supply section for collocation procedures. The Material Supply Section shall keep a separate account for the materials used for safe production input, and provide the Finance Section with a "Detailed List of Materials Used for Safe Production Input" every month. The materials belonging to the scope of production safety costs, such as not stamped "special seal of production safety costs", the material supply section is strictly prohibited from leaving the warehouse.
5.7 Finance Division to establish the "safety costs" account, on time to the account, and the establishment of the "production safety costs account", monthly records. Safety costs of the year, the balance can be carried over to the next year to use; the year the safety costs are not enough, the excess part of the normal cost of expenses.
5.8 The extraction of production safety costs, in accordance with the unit's actual annual sales revenue as the basis for calculation, to take the regressive approach in accordance with the following standards for monthly extraction.
List of safety production cost accrual standards
No. Actual annual sales revenue extraction standards Remarks
4% below 11,000,000 yuan (including)
21,000,000 yuan to 10,000,000 yuan (including) 2% of the portion of the
3,000,000 yuan to 100,000,000 yuan (including) 0.5% of the portion of the
4,100,000 yuan or more than 100,000,000 yuan of the part of the 0.5%
4100,000,000 yuan and above 0.2%
5.9 safety production costs are used in accordance with the following scope:
(1) Workshops, warehouses and other workplaces monitoring, detection, gout, sunscreen, temperature control, fire prevention, fire extinguishing, explosion-proofing, laxative, anti-virus, disinfection, neutralization, moisture-proofing, lightning, anti-static, corrosion, leakage, protective berms or isolation. Operation and other safety protection equipment, facilities, improvement, maintenance and improvement expenditures.
(2), equipped with the necessary emergency rescue equipment, equipment and on-site personnel safety protection items expenditure.
(3), safety inspection and evaluation expenditure.
(4), the assessment of major sources of danger, major accidents and hidden dangers, rectification and monitoring expenditures.
(5), safety skills training and emergency rescue drills.
(6), other expenditures directly related to production safety.
5.10 The Company shall prioritize the use of production safety expenses within the scope of use stipulated in Article 9 of these Measures to meet the expenditures required to meet the rectification measures put forward by the supervisory and management departments of production safety or to meet the production safety standards.
5.11 annual balance to be transferred to the next year's use, the current year's safety costs are not enough, the excess part of the normal cost channels.
5.12 The assets formed by the production safety costs should be included in the management of related assets.
5.13 The company for the workers to provide the prevention and treatment of occupational diseases, industrial injury insurance, medical insurance costs, not in the production safety costs.... >>
What are the types of hotel safety accidents
Personal safety accidents, food safety accidents, property safety accidents, fire safety accidents.
About the main content of the hotel production safety system
"Beijing star-rated hotel production safety regulations" interpretation
Source: General and Safety Division Date: 2007-01-29
Article 1 In order to strengthen supervision and management of production safety, to improve the level of production safety in star-rated hotels, to prevent and reduce the number of accidents, to protect the lives of the people And property safety, according to the "People's Republic of China *** and the State Production Safety Law" and "Beijing Municipal Regulations on Production Safety" and relevant laws and regulations, the formulation of these provisions.
[Interpretation] This article is about the purpose of the legislation and the legislative basis of the provisions.
First, the purpose of the legislation
(a) to strengthen the supervision and management of production safety
Production safety refers to the production and business activities, in order to avoid the occurrence of accidents causing injury and property damage and take appropriate preventive and control measures, in order to ensure that the person, the property safety and the production and business activities to be carried out smoothly in the relevant activities.
Production and management activities are the basic activities of human society to create wealth. There are certain risks associated with production and operation activities. With the continuous development of the city's star-rated hotels, industrial scale is expanding, the scope of operation is more and more extensive, the risk of accidents is also increasing, the occurrence of production accidents on social stability and economic development pose a threat. Travel *** administration as a travel *** industry safety production supervision departments, industry supervision responsibilities, it is necessary to continuously strengthen the supervision and management of the travel *** industry, therefore, the star-rated hotels to make mandatory production safety provisions.
(B) to improve the production safety management level of star-rated hotels
Star-rated hotels are the main place for politics, business, socializing, accommodation and entertainment, with more high-rise buildings, more underground facilities, more electrical equipment, more people gathered, more combustible materials, etc., and in the event of production safety accidents, the economic losses, casualties, rescue difficulties, social impact. With the rapid development of social economy, production safety is becoming more and more important in production and business activities. Therefore, star-rated hotels in the construction and renovation process, we must continue to supplement the safety equipment and facilities, and constantly improve the safety management, in order to achieve the purpose of ensuring safety.
(C) to prevent and reduce production safety accidents, to protect people's lives and property safety
How to prevent and reduce production safety accidents in production and business activities is the eternal theme of human activities. In the process of daily production and operation, hidden safety hazards inevitably exist, but can be prevented and reduced production safety accidents by raising the awareness of prevention, strengthening scientific management, investing in the necessary material protection, as well as taking timely and effective relief measures after the accident. This regulation is based on this purpose, the star-rated hotel production safety investment, production safety responsibility, production safety measures, emergency rescue and other aspects of the mandatory provisions.
Second, the legislative basis
(a) the relevant laws and regulations
"Chinese People's Republic of China *** and the State of Work Safety Law", "Chinese People's Republic of China *** and the State of Fire Safety Law", "Special Equipment Safety Supervision Regulations", "organs, organizations, enterprises, institutions, fire safety management regulations", "Beijing Municipal Regulations on Work Safety", "Beijing Municipal Regulations on Fire Safety," "Beijing Municipal Regulations on Tourism Management" and so on are the Beijing tourism management regulations. Beijing Municipal Tourism Management Regulations" is the basis of the "provisions" of the legislation.
(B) the actual situation of production safety in our star-rated hotels
As of the end of 2006, there were 700 star-rated hotels in our city **** due to the different star ratings, different nature of the enterprise, different management modes, and different levels of production safety. In the drafting process of the Provisions, we have conducted a lot of research, analyze the causes of various types of production and safety accidents, summarize the lessons learned from the work of star-rated hotels safety production, that the production safety management should be unified standards, through the improvement of the system and standardize the management of star-rated hotels in the city to solve the actual problems in the work of safety production.
Article 2 The safety of star-rated hotels within the administrative area of the city, the application of the provisions; relevant laws, regulations, rules on fire safety, special equipment safety otherwise provided for, shall apply to its provisions.
The star-rated hotels referred to in these provisions refers to more than one-star hotels, restaurants, resorts and other business units.
[Interpretation] This article is about the scope of the provisions.
First, is the city's administrative area within the star-rated hotels (state-owned, collective, private, Sino-foreign joint venture, etc.) of the production safety, are applicable to this "Regulations".
Second, the relevant laws, regulations, rules and regulations on fire safety, special equipment safety otherwise provided, its provisions apply.
In addition to the "People's Republic of China *** and the State Production Safety Law" and "Beijing Municipal Production Safety Regulations" in addition to the "People's Republic of China *** and the State Fire Safety Law", ...... >>
What safety issues should I be aware of when staying in a hotel?
If you can, it's best to book some of the regular stores. For example, 7-Day, Jiyuan, Ruijia Express, etc. These stores can be booked through the website. These can be booked through the website, or you can choose the most convenient location for you to book. But if they are not available where you are going to arrive, you should be careful about the following.
There's no telling what the standard of hygiene will be like, and even the best hotels will not be as clean as they could be if the staff aren't professional. If you are worried, you'd better prepare your own towel or slippers. Generally speaking, hotels will have disposable bathing facilities. But the towels will only be reused.
The more formal hotels don't have the problem of needles. But some small hotels are difficult to say. You can't avoid it, you just have to be careful. If you find, immediately contact with the service staff to ask for treatment. However, the irregular stores will just throw away the needles in front of you, and will not give you any guarantee.
The hotel is a good value for the money. If you want to get a good night's rest, don't choose a room near the desk, the hayloft, the staff lounge, the elevator, or the back stairs. The noise is so loud that you won't be able to sleep. The hotel is also a good place to ask if there is any renovation work going on, or else you won't be able to get a good night's sleep.
When you live, pay attention to, when you go out the windows and doors should be closed, the valuable things out of the best with the side. Otherwise, it is easy to get into trouble, because the foundation of the door key as much as they can do as much as they want, not you take the door key means that other people can not enter. The most important thing is, don't show your room number and name in public, because a lot of people will use this opportunity to come directly to your room to commit crimes. They just need to provide the front desk clerk with your correct information, so that the front desk clerk thinks that you know each other, then they are very likely to bring the thief to the room.
In short, if you have the means to choose a regular hotel to stay, everything is foolproof, and the service attitude will be much better.
What is the quality of hotel service?
It mainly includes the following aspects. The hotel's environmental quality Environmental quality is part of the hotel service quality, it refers to the hotel's service atmosphere to guests to bring sensory enjoyment and psychological satisfaction. It mainly includes unique, in line with the hotel level of the hotel building and decoration, reasonable layout and easy to reach the hotel service facilities and service venues, full of interest and rich in characteristics of the decorative style, as well as clean and dust-free, appropriate temperature of the hotel environment and the instrumentation and appearance of dignified and generous hotel staff. All of these constitute the hotel's unique environmental atmosphere, in order to meet the material needs of the guests at the same time to meet the needs of their spiritual enjoyment. The quality of hotel facilities Hotel facilities and equipment is the basis on which the hotel exists, is the hotel to provide services based on, reflecting a hotel's reception capacity. The hotel is relying on its facilities and equipment to provide services for guests, therefore, the quality of facilities and equipment is the basis of the quality of hotel services and an important part. Hotel facilities and equipment quality requirements for: complete facilities The number of service facilities, reflecting the degree of perfection and supporting facilities, the number of hotel facilities should be based on the hotel's source of customers, but also to meet the requirements of the hotel's star rating standards. Reasonable structure The design and layout of the hotel facilities and equipment should be carried out from the perspective of convenient use for guests. The hotel should not only consider the amount of facilities and equipment, but also consider its practicality, while the operation of the facilities and equipment should be simple, such as more complex, should be a clear way to inform guests of the specific use of the method, so as to avoid inappropriate use of the equipment caused by damage to the guests. Comfortable and beautiful facilities and equipment, the comfort and beauty of the degree, on the one hand, depends on the grade and configuration of facilities and equipment, on the other hand, depends on the maintenance of facilities and equipment. Therefore, it is necessary to strengthen the management to ensure the comfort of the facilities and equipment, only in this way can provide a material basis for improving the quality of service. Good performance The degree of integrity of hotel facilities and equipment directly affects the quality of service, to ensure that a variety of facilities and equipment for normal operation, give full play to the effectiveness of the facilities and equipment, otherwise it will bring about safety problems. Only by ensuring the quality of facilities and equipment can the hotel provide guests with a variety of comfortable services, thereby improving the quality of service and the reputation of the hotel. The quality of hotel products Physical products are the direct embodiment of meeting the material consumption needs of hotel guests, and their quality is an element that affects the degree of guest satisfaction. The physical product quality of the hotel usually includes: the quality of dishes and drinks, the quality of food and beverage products in the minds of guests occupy an important position, therefore, must cause managers to pay great attention to the requirements for the selection of raw materials accurately applicable to the processing of fine cooking, the product flavor of the right flavor and food and beverage prices moderate. The quality of guest supplies guest supplies, including disposable consumables and multiple consumables, but also a component of the hotel's physical products, it is the hotel directly for guests to consume a variety of daily necessities, its varieties and quality must be compatible with the hotel's star rating, the number of adequate, timely supply to meet the needs of the guests, but also to ensure that the provision of supplies for the safety and hygiene. Quality of commodities Hotel commodities are daily necessities and handicrafts sold in the hotel shopping center. Hotel shopping malls should achieve a complete variety of commodities, reasonable structure, beautiful display, reasonable prices, should be in line with the hotel's target market sources of shopping preferences. Quality of Service Supplies The quality of service supplies refers to the various supplies for service personnel to use in the process of providing services in the hotel, such as work carts in the housekeeping department, trays and food carts in the catering department. It is a prerequisite for improving labor efficiency and meeting the needs of guests, as well as a necessary condition for providing quality services. The quality of service supplies requires complete varieties, sufficient quantity, superior performance, ease of use, safety and hygiene. The hotel service level The hotel service level is mainly the attitude and behavior of the hotel service personnel to show the service status and level. Mainly includes the following aspects: service attitude service attitude refers to the hotel service personnel in the service to the guests embodied in the subjective intention and psychological state. Service attitude should be active, enthusiastic, patient, thoughtful. Its good or bad by the staff's initiative, creativity, enthusiasm, sense of responsibility and quality of the decision. Service skills Service skills are hotel staff in the process of customer service skills and abilities, it is to improve the quality of service technology to ensure. The level of service skills depends on the professional knowledge of the service personnel and operational techniques, and whether they can be flexibly applied according to the specific circumstances. Service mode Service mode, i.e., the expression of service activities and behavior, such as the way of standing, the way of delivering goods, pouring wine, the way of handing out food and so on. Service mode to a certain extent reflects the specifications of the service, the service must be standardized, beautiful, decent, ...... >>
What is the scope of a restaurant safety inspection?
The scope and content of the inspection in accordance with the "People's Republic of China *** and the State Fire Services Law" and the relevant requirements of the supporting regulations, according to the law, the implementation of commercial and residential buildings, hotels, hotels, restaurants, guest houses, shopping malls and other fire safety special inspections. The contents of the special inspection mainly include: fire safety responsibility system, fire safety management, fire safety operation procedures, fire extinguishing and emergency evacuation plan, building fire, automatic fire fighting facilities, indoor decoration, electrical wiring and equipment within the scope of the unit inspected. Specifically include: 1. the implementation of fire laws, regulations, rules and systems; 2. the establishment and implementation of the fire safety responsibility system, fire safety systems, fire safety procedures, fire fighting and emergency evacuation plans; 3. pre-opening inspection procedures for places of public gatherings; 4. volunteer firefighters, fire safety education and training of unit employees, and whether they have the "Four competencies" and so on; 5. building fire spacing, fire escapes, safety exits, evacuation routes, fire zones and other settings; building interior decoration materials fire performance; 6. automatic fire alarm, automatic fire extinguishing, fire hydrant, smoke evacuation and other systems, as well as emergency broadcasting and emergency lighting, safety evacuation facilities, etc. The operation and maintenance of the situation; 7. Electrical products, gas appliances, installation, use and its lines, piping design, maintenance, testing, etc. 8. The location of the municipal fire facilities maintenance.
Hotel fire safety to pay attention to what aspects
Strict control of open flames, do a good job of publicity and reminders Peugeot
Ensure that the channel is clear and unobstructed, check the fire safety and effective firefighting equipment and fire extinguishers and fire alarms
Familiar with the evacuation routes and be able to command the guests to organize the refuge or escape
Why the hotel to inform the guests of matters related to attention to safety? Why do hotels tell their guests about safety?
It's a safety requirement, and there are escape routes in every room.