1, general service: mainly refers to a number of ancillary service processes, including whether the hospital's external environment is beautiful; whether the parking lot is spacious and convenient; whether the medical equipment is advanced and perfect; the process of seeing a doctor such as registration, charging, testing and other examination process, pick up medication and so on whether it is convenient; whether there is a guide to guide the medical staff; maneuvering elevator staff is thoughtful and meticulous; the entire process of medical consultation is convenient, The hospital's information system can meet the requirements of patients.
2. Characteristic service: In the limited communication and contact between patients and medical staff, medical staff should be able to empathize with patients' anxiety and nervousness, listen to patients' statements, and have certain communication skills to eliminate patients' anxiety with some reassuring words, give some guidance and advice, and solve the patients' problems.