Call center what hardware equipment

The complete call center system will contain a lot of equipment: such as programmable switches (IP switches, board switching equipment), IVR voice equipment, recording equipment, a variety of servers, and a variety of network equipment, *** with the structure of an overall call center system. The owner of the proposed connection between the computer and headset equipment, call center as a customer service terminal, there may be such a few general with the situation: 1: telephone Provide the seat telephone equipment, can be completed as a customer service terminal telephone voice answering answer, dialing, transferring and other functions 2: telephone + headset to provide a more professional level of telephone answering equipment for the customer service staff to free their hands, sound quality is better, the image of a more professional, more high-end call center. A little call center is used. 3: headset adapter + headset with the owner of the description of the roughly the same, can be compatible with the call center softphone function to headset adapter connected to the computer system, more than USB interface plug and play driver-free, comes with some echo cancellation, volume amplification, etc., and then plugged into the headset, constituting a completed call center customer service terminal equipment. I do not know what the owner needs to know is not in the content listed above, I hope to help.