Physical examination center year-end summary
A year's work has come to the end of the year, the year will also become the past, in this year, our work ability, experience have grown, a good summary of their work this year, so that the next year less detour it! In order to let you no longer have to write a year-end summary of the pain, the following is my physical examination center for you to organize the year-end summary, welcome to read and collect.
Physical examination center year-end summary Part 1
A year passed quickly, the physical examination center in the hospital party committee's correct leadership and cordial care, has achieved certain social and economic benefits. There has been a certain development of the work, laying the foundation for the work of XX.
The hospital leadership team to make full use of our existing personnel and equipment resources, real for the people to do practical things, so that our large-scale equipment three-dimensional ct machine, four-dimensional color ultrasound and other services to the people, to the benefit of the people. Especially in order to adapt to the current people to the main theme of today's health checkups listed as the focus of our hospital.
Its work is carried out very well. On the concept of optimizing the quality of medical examination services, according to the people's various different needs, the development of a variety of medical examination packages, by the units or individuals to choose freely. Also completed the physical examination of the organization, consultation and interpretation work, vigorously promote medical science knowledge, the physical examination units to carry out on-site missionary, knowledge lectures to improve people's health awareness; often organized rural physical examination, the staff of the various hard-working, and received the praise of the masses.
As the physical examination work is more trivial, there are some problems. In the work every time I hope to complete the best, but due to its limited capacity, can not do every piece of perfect; but also vigorously expand the physical examination market; increase efforts to publicize the physical examination work.
The new year will come, in the heart of the year, we will focus on the center of the hospital's work. To assist the leadership, under its leadership, customer service shortcomings, improve methods, grasp the facts, strengthen management, improve service, boldly explore new ideas and new methods of medical examination work, prompting another new level, for the hospital's healthy and rapid development to make greater contributions!
Physical examination center year-end summary Part 2Time as a white horse, a blink of an eye is another year. In the past year, thanks to the director of the department, the head nurse and colleagues care and help, I have been better adapted to the work of the medical examination center.
Looking back on the work of the year, I have made great progress in my thinking, learning and work, and grew a lot, but I can also recognize my own shortcomings. Now the individual work is summarized as follows:
First, the work of the achievements
1, for the Department of the work of the process has been basically mastered, in the physical examination can be done alone. In particular, once encountered a batch of unbooked seafarers physical examination, in the physical examination of a large number of people and unprepared for the situation, and responsible for the sub-colleagues work together, in the other positions under the full cooperation of colleagues, the arrangement of an orderly, efficient, high-quality completion of the physical examination work. Perfectly reflects the physical examination center unity and orderly work.
2, through continuous learning and practice, I y appreciate the spirit and philosophy of the medical examination center, the service attitude in the first place, while improving the quality of business and medical examination of common knowledge answers. Is the key to resolving physical examination disputes and contradictions, but also to improve the physical examination personnel to our recognition. For example, in the first half of the ultrasound room to do the work of entry, there are retired medical examination personnel consulting, "gallbladder wall roughness" is a big problem? Is it important? He patiently explained that the problem could be alleviated and relieved through exercise and diet control, eating less greasy food and more light meals, so that it would not develop further. The medical examiner expressed understanding and satisfaction. As a medical examination staff, improve professionalism, the simple questions raised by the medical examiner can be answered patiently and carefully, rather than a simple perfunctory, which is one of the decisive factors to win the customer to come back for another medical examination.
3, actively deal with the hospital organization of the various learning tasks, seriously participated in the theoretical examination and operation of the examination. Outside of work and participated in the computer and English exams on their own. And I wish that I will be more prepared next time, to do better in the exam, and to keep learning and surpassing myself. Here I would like to thank Assistant Chang for arranging a regular meeting every Friday to summarize the shortcomings of this week and plan for the next week. Work focus, to do the work of organized and predictable. There is also a monthly section of members of the business study, we take turns to pick their own learning theme, take the strengths of each family for our use, only to continue to learn, in order not to be eliminated.
Second, there are problems
1, due to the physical examination center work is more trivial, the work is often nothing, every job subjectively hope to complete the best, but due to the limited capacity, can not do everything to perfection.
2, improve personal business quality, put the service attitude in the first place, control personal emotions, do smile service.
Third, plans and goals
1, strengthen learning, increase business training, improve knowledge content.
2, improve the application of computer skills, improve work efficiency.
3, in order to adapt to the new situation of the medical examination center's work needs, I am determined to work in the future, learning with an open mind, respect for the leadership, to improve the shortcomings of the work, work in a practical manner, make further efforts to continuously improve their own qualities, and do a good job of all the work more solidly, and do their best to do their best to do their best to be the best themselves in the ordinary work position.
The year-end summary of the physical examination center Part 3Since 20xx, under the correct leadership of the leadership of the hospital and cordial care, in the hospital departments and departments of the great help and support, the physical examination center staff always uphold the "patient first, pay attention to the quality of service, service with a smile," the work of the concept of hard work, and work actively, the physical examination of work has made some progress. Made some progress, laid the foundation for the smooth development of the second half of the work. Now the work of this year's summary and the next step of the work intends to report as follows:
First, the work carried out
1, the overall situation
This year, *** for 4100 medical checkups for health checkups, of which the group checkups have 45 units of 3,500 cadres and workers, 357 personal checkups, recruiting 246 people. . The above checkups have 2500 old customers, 30 units, and 1000 newly expanded customers.
2, the main practice
First, constantly strengthen learning. As a medical worker, learning their own business knowledge, is the foundation of the body. To this end, at the beginning of the year to revise and improve the department's learning system and training plan, advocating the department staff to use their spare time to learn and study the physical examination of business knowledge, and regularly invite well-known experts to the physical examination center lectures. At the same time, the organization of the department staff to provincial hospitals and medical examination centers to visit and study, not only broaden their horizons, increased insights, the overall quality of the department staff and business level has also been significantly improved.
Second, gradually standardize the management. The standardization of quality, management out of efficiency. We in full consultation on the basis of the establishment of a sound working discipline, quality service, health inspection and other aspects of the work system and management norms, in order to facilitate the customer physical examination, to further rationalize the physical examination workflow, so that each step of the physical examination are more humane, rationalization, and gradually realize the system to manage the people, so that the system to regulate the operation, so as to continuously improve the quality of the physical examination and work efficiency.
Third, focus on publicity and promotion. Under the strong support of the hospital leadership, the design and production of the physical examination center publicity video, in the prime time television broadcast, so that more people on the hospital physical examination center "one-stop" service and the spirit of the medical staff, a more profound understanding, not only for the hospital to establish a good image, but also for the physical examination center to increase the source of laying a solid foundation. The first is the "one-stop" service and the spirit of the medical staff.
Fourth, efforts to expand the source of customers. First of all, the weekly customer visit plan, the old customer health visit, the new customer publicity and promotion. In fact, the establishment of customer health records, according to different people's physical examination, the development of different health plans, to call back and SMS reminders, to provide customers with reasonable health checkup recommendations, and the need for treatment of patients, to provide medical advice and help. As a result of these efforts, the rate of customer re-examination and the volume of customer medical checkups are increasing day by day.
Second, there are major problems
1, the department of hardware and software equipment is not enough. Physical examination software memory teach small, insufficient compatibility, resulting in many units of physical examination results can not be completely saved, and the software is not stable, often automatically replace the physical examination of the information; computer integration process operation needs to be further improved; computer is not enough, the front desk, laboratory and ultrasound room need to be equipped with computers and physical examination software to improve efficiency and overall service level; room is not enough, the existing physical examination consulting and management and physical examination of large customers reserved green channel can not be used to improve the quality of service. The green channel reserved for large customers can not be realized. ultrasound ultrasound in an operation room, men and women mixed, easy to cause disputes.
2, the physical examination program is obviously insufficient. With the growing market demand for medical checkups, the current medical checkup program has been significantly insufficient, need to be equipped with new instruments and equipment to expand the program: color ultrasound small organ probe (can be done in the breast, small organs and blood vessels), biochemistry, eye examination instruments (such as funduscopic examination), electronic colposcopy, bone mineral density testing, human body composition testing, lung function tester.
3, service consciousness needs to be enhanced. Physical examination center is a window unit of the hospital, in recent times, after everyone's **** with the efforts of the hospital to establish a better image, but there are still some shortcomings in the reception of customers, smile service and other aspects of the work is not in place.
4, targeted explanation is lacking. Due to the different professional knowledge, one-on-one explanation of the work for the medical report, do not yet in place. Lack of clinically experienced physicians to explain the report, and timely and effective delivery of patients to the ward.
Third, the next step of the work intention
1, further improve the work system. Brainstorming, mobilizing all the staff of the medical examination center, play its sense of ownership and subjective initiative, the medical examination center management system and workflow, to carry out self-examination and self-check, and further improve the internal management system and work norms, so as to make it more standardized, scientific and humane.
2, further increase the publicity. First, make full use of newspapers, television, especially the network and other media resources to increase the publicity of the hospital's medical examination center, and constantly improve the rate of knowledge of the four hospitals medical examination center; the second is the production and distribution of the "health check-up manual", in order to facilitate the public to understand the knowledge of the medical examination, at the same time, the hospital medical examination center to carry out in-depth publicity and promotion.
3, to further improve the quality of medical examination. Strengthen the department staff business knowledge of learning, and constantly enhance the business skills, the inspection work requires inspectors to be detailed and careful, cautious and prudent, to minimize or avoid the occurrence of omission and misdiagnosis phenomenon. At the same time, the preparation of the appointment time to invite our experienced physicians to the physical examination center to sit in the targeted explanation to the patient to provide advice, and strive to let the customer with doubts to come, carrying the satisfaction of the return.
4, further optimize the service consciousness. Service attitude is a major hot spot in recent customer complaints, so it is increasingly important to improve service awareness. The use of inviting in, going out form, employing hospital leaders and experts in the relevant areas to the medical examination center, the section staff for service mentality, service processes, communication and other aspects of the thematic training. At the same time, batches of medical examination center personnel to provincial hospitals to study the medical examination center, from which constantly improve their own service consciousness.
5, to further strengthen customer contact. Physical examination center will develop market performance as the future focus of the work, with a hundred times the effort to grasp. Further do the second half of the city's units of employee health checkup planning arrangements to stabilize the old customers as the basis for the development of new sources of customers as the goal, and constantly strengthen the large customer visits and emotional communication, and strive to cultivate a number of long-term cooperation of large customers.
This year, I conscientiously perform their duties, dedicated to work to ensure the normal operation of the medical examination center. But also y feel that there are still many shortcomings in the work, in the future work, I will further overcome the shortcomings, dedication, dedication to do a good job, for the medical examination center and the long-term development of the four hospitals to make positive efforts.
Physical examination center year-end summary Part 4
Over the past year, under the leadership of the hospital leadership, in the section of the support of colleagues and efforts to cooperate, will be the section of the work of the work carried out smoothly, dutifully and conscientiously to complete the first half of the work plan, is now half a year to the section of the work is summarized as follows:
First, the completion of the work of the indicators
1, the whole department comrades conscientiously implement, implement, implement the party's line, guidelines and policies, and actively participate in a variety of activities organized by the hospital,
In-depth study and practice of the scientific concept of development activities, closely around the casting of a strong fortress, the people satisfied with the hospital's goals, combined with the implementation of the vanguard of commitment to action, the reform of the public hospitals, the quality of health care Miles and other activities, to guide the staff to perform their duties and responsibilities to create an advanced The staffs love their jobs and dedicate themselves to their work, and strive to improve their quality, change their style, grasp the quality, promote the development, and ensure the growth. Can abide by the law, clean practice of medicine, good relations with various departments, medical ethics, medical ethics, high work ethic, high work ethic, business excellence, good performance, and promote the medical business and party building work to improve the double. No error occurred.
2, do a good job of health checkup center work plan, sound and improve the work norms, systems and physical examination process and various notes. Organizations to carry out the implementation, to achieve a clear division of labor, responsibilities in place, duties to people. Seriously do a good job in the coordination of the clinical departments. A coordination meeting will be held before the medical checkup, so as to achieve specialization and all-round service. Our philosophy is to adhere to the patient-centered, quality as the core, adhere to the wholeheartedly for the people's health services, not only to provide a high-quality and comprehensive examination for each examinee, but also to let each examinee feel the health checkup center thoughtful and meticulous service.
3, the focus of our health checkup center is to examine the units and individuals to carry out comprehensive health management, understanding of the examinee's health, management of the examinee's health, that is, the examinee's health status and disease at the same time for scientific assessment and effective control, which is a core project. Improve the health of the examinees. That is, through the development of targeted health management programs and interventions, to achieve the purpose of reducing or delaying the occurrence of disease, improve the quality of life, prolong the healthy life. This is a target project.
4, physical examination quality control and guarantee. Our medical checkups fully absorb the advanced management concepts of foreign health checkup organizations and combine them with China's national conditions to formulate a scientific and reasonable medical checkup process guidelines and precautions. Each post of medical checkup is equipped with professional medical and nursing personnel in line with the conditions of post setting, and the operation of medical checkup of each post personnel is strictly in accordance with the implementation of the "Quality Control System". The services after the physical examination include the following: professional physical examination summary report and health assessment; establishment of electronic health block; one-on-one explanation of the physical examination report; expert health prescription; health consultation hotline and health lectures; free medical guide and assistance in registering.
5, physical examination center work in January - June: the hospital contact physical examination units ***xx, xx person-times, amounting to about xx million yuan; individual, family physical examination ***xx-x person-times, amounting to about xx million yuan. The first half of the health checkup center physical examination amount *** count: xx million yuan.
Second, the new technology, new project business: no
Third, the main teaching tasks and completion of
Fourth, scientific research
1, the project and the award-winning scientific research projects
V. Academic exchanges
1. Participation in international and domestic academic conferences: None.
2, the room staff in a variety of professional societies
3, the room organized by the lectures
Six, the quality of service activities carried out:
The first half of the physical examination center to organize experts after the examination to return to visit the physical examination unit ***xx units, the number of people reached xx-xx people.
seven , and other events related to the development of the department record:
(a) in January passed the first batch of health checkups can carry out health care institutions in line with the review.
(ii) in the sixth floor in the month of January to better carry out the work of the health check-up center
(iii) do a good job to meet the City Health Bureau of the integrated target management inspection.
(d) to do a good job of creating the three A work, the relevant duties and systems such as review, organize and submit the compilation of the three A Office.
(e) strengthen communication and collaboration with various departments, and actively complete the temporary tasks assigned by the superiors.
Eight, political learning and spiritual civilization construction work.
Actively participate in the activities organized by the hospital, in the activities of the first to strive for excellence, conscientiously do a good job in the party commitment to practice. Create a learning department, strengthen the ideological and political education of party members and business skills training, more than one quarterly training and learning. Actively participate in the party members, technical backbone into the community, into the farm and other voluntary service activities.
Nine problems and deficiencies, corrective measures:
The main problems: fewer opportunities to visit and learn, insufficient staff, occasional errors in medical reports, thesis writing and scientific research is not enough attention, there is no scientific research projects; professional and management level to be further improved.
Rectification measures: to go to the provinces to learn more about the local health checkup organization's excellent management experience, to promote learning and exchange, and constantly improve the standardized management of the department and quality service, to strengthen the quality of the leadership of the department and the medical staff and character, to improve the rules and regulations and
rewards and punishments system, responsibilities. Physical examination staffing: physical examination staff is relatively small, frequent rotation, by the various departments of the temporary composition of doctors, in the work of the management is not easy, so that in the process of physical examination of customers often appear customers and other doctors! The hospital is recommended to fix the relative medical checkup staff. Suggest that the hospital can fix the relative medical examination personnel, in the form of secondment by the medical examination center unified arrangement and management. I hope to fix the chief medical examiner and set up a quality assurance group, which will be verified by the members of the group. So that the medical examination report is faster and more accurate. In the future, we should pay attention to the writing of scientific papers and actively carry out scientific research and strive to carry out scientific research. Further strengthen the department's staff business learning, and constantly improve the level of professionalism and management.
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