Specifically, medical quality includes indicators such as patient satisfaction and number of medical disputes; medical safety includes indicators such as patient complaint rate and number of surgical accidents; medical efficiency includes indicators such as registration time and waiting time for medical consultation; service attitude includes indicators such as doctors' attendance rate and nurses' service attitude; medical technology includes indicators such as success rate of surgery and utilization rate of medical equipment; and quality of ward care includes indicators such as patient satisfaction rate and environmental hygiene pass rate. Patient satisfaction, environmental hygiene pass rate and other indicators; the quality of doctor-patient communication, including the doctor's consultation time, nurse-patient communication time and other indicators; the quality of service, including the ranking of the quality of hospital services, the results of the survey of patient satisfaction and other indicators; the social benefits include the number of hospitals to provide medical services for the community.
In addition to these nine dimensions, hospital performance management will also take into account the following aspects:
Health care costs: including medical costs, drug costs and so on.
Case management: including case quality, case management efficiency and so on.
Health education: including the effectiveness of patient health education, the use of health education resources, etc.
Business development: including hospital business growth, new business development, etc.
Informatization construction: including the progress of hospital informatization construction, patient information security management, and so on.
Financial management: including the hospital's financial management, cost control and so on.
Human, financial and material resource management: including the hospital's human resource management situation.
Medical compliance: including whether the hospital complies with relevant regulations and rules, such as medical quality and safety, and medical waste disposal.
Public participation: including whether the hospital actively participates in social welfare activities, and whether it communicates openly and transparently with patients.