1. Accept complaints and reports from consumers within the jurisdiction of the administrative department for industry and commerce and the scope granted by the higher authorities according to law.
2. The following complaints and reports shall be accepted.
(1) Consumer goods purchased by consumers and groups are directly used for life and direct consumption by groups;
(2) The provisions on "consumer rights and interests" infringe on consumer rights and interests;
(three) the relevant provisions on "obligations of operators", and the operators have not fulfilled their obligations;
(four) provisions to accept farmers to buy and use the means of production directly used by farmers;
(five) producers, sellers and repairers violate the provisions on the responsibility of repairing, replacing and returning some commodities;
(six) unfair competition, smuggling, commercial fraud, illegal monopoly and other acts in violation of laws and regulations on industrial and commercial administration;
(7) other laws and regulations shall be accepted.
1. Which consumer complaints do not fall within the scope of 123 15?
Consumer complaints that do not fall within the scope of 123 15 are as follows:
1. The consumer did not complain about the purchase voucher, and could not prove that his rights and interests were infringed;
2. The defendant is no longer liable for breach of contract for the goods that have exceeded the warranty period or the warranty period after purchase;
3. There is no clear defendant or the defendant cannot be found;
4. A mediation agreement has been reached and implemented, and there is no new situation or new reason;
5, the court, arbitration institution or other administrative organs have accepted or dealt with;
6. Consumers know or should know that their rights and interests have been infringed for more than one year;
7, does not comply with national laws, administrative regulations and rules.
Two. Acceptance scope of 123 15
The acceptance scope of 123 15 is as follows:
1, consumers need to buy, use goods or receive services for daily consumption consultation and complaints;
2, selling fake and shoddy goods, false propaganda, unfair competition or other acts in violation of regulatory laws and regulations;
3, and food, medicine, medical equipment, cosmetics, consumer goods, special equipment quality and safety, product prices, intellectual property rights and other aspects of complaints and reports.
To sum up, 123 15 can complain about the consultation and complaints about purchasing or using commodities or receiving services in daily consumption.
Legal basis:
Article 7 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests
Consumers have the right to protect personal and property safety when purchasing and using commodities and receiving services.
Consumers have the right to demand that the goods and services provided by business operators meet the requirements of protecting personal and property safety.