Part 1
In this month's work, the operation and maintenance services are normal, and all computer equipment is in good condition. Ensure the quality of service, improve the satisfaction of the staff of all sections of the IT operation and maintenance of the month. Take responsibility for the work, work hard, comply with the law, obey the management, reflect the self-worth, to provide better service for ****. The following is a summary analysis and situation description of all failures in June.
1, IT operations and maintenance services *** 49 times
In this month's IT operations and maintenance services, the statistical data are as follows:
Office system failure: 6 times, attendance: 2 times, printer/copier: 9 times, computer failure: 9 times, CPS data: 8 times, other failures: 15 times.
2, maintenance and supplies
(The above does not include copier supplies and consumables)
In May, add printing supplies 6 times the total cost of: 2660 yuan in May, the total cost of hardware repairs for 2 times the total cost of: 3130 yuan in June, add printing supplies 1 time the total cost of 180 yuan
3, IT operations and maintenance services described and illustrated
I. Inventory of computer assets, the rational allocation of computer resources
In conjunction with the inventory of computer assets made in May, the year has expired computers for the account of scrapping. As June is the re-renewal of the contract, the need to inventory all computer equipment in the unit, and categorize the equipment which is under warranty, or out of warranty. *** Inventory of computer mainframes: 125 units, monitors: 141 units, laptops: 61 units, printers: 55 units. Of these, 142 are under warranty and 252 are out of warranty. In April, the unit into the new procurement of 30 sets of computers (Tsinghua Tongfang), 5 printers (OKI820B black and white). In order to ensure that all sections of the daily office and ****** needs, the ****** section to add a new printer 5 units, currently in good condition. Inventory in this year's end-of-life has reached the computer **** there are 38 units, the later will be replaced without affecting the use of the user.
Second, ****** security equipment to increase
Before receiving this task, fortunately, there have been a number of previous monitoring project-related technical knowledge. In order to increase the monitoring of the need for field visits to the current security system equipment, as well as line alignment pipeline. Specific difficulty lies in the wiring, other technical aspects of the basic solution, in this regard, nothing too technical as long as a little contact with the basic understand. The ceiling is higher from the ground, and the ceiling maintenance channel is narrower to implement the more difficult, by its engineering department to complete. In terms of technology, understanding that the clarity of the camera is determined by the number of lines, **** purchased three 600-line camera, which is currently the mainstream use. In order to reduce the burden of wiring engineers, the use of a centralized power supply, that is, all the cameras are in the same power supply above the power supply 12 V. That is, in the wiring does not need to pull another wire from other places to connect the socket. Because all the floors of the power supply is to use the centralized power supply aspect, the power supply in the floor of a certain place. It is not the camera that determines the quality of the recording, but the VCR. VCRs have several recording modes. Respectively: cif, 2cif, dcif, D1, and also higher. Currently ****** security equipment has four, the video quality of all CIF, the resolution of 352 * 288, the number of days to save about 48 days, one of them is about 18 days.
Third, the copier, printer consumables maintenance
June printer consumables to add powder volume of 1, copier replacement toner **** there are 5 times. Printer: overall performance is stable, the whole month to failure is basically zero. Copier: responsible for the maintenance of the company every two weeks door to door maintenance, parts of the copier parts to clean up, which check a section, the hearing section of the copier need to replace parts. Inspection of a section due to the aging of the drum core copying effect of marks, affecting the printing effect must be replaced, the total cost of 840 yuan, the current printing effect is good. Two parts of the copier in the Trial Division were damaged, identified by the maintenance company as man-made damages, and the side panels may have been closed too hard when the jam was removed, resulting in the breakage of the thermal drum hooks and double-sided guides, which must be replaced. This part needs to be ordered by the manufacturer, after two weeks to reload the use of the total cost of: 2,290 yuan. The follow-up will be regularly check is the copier status to ensure that it plays its performance.
Fourth, attendance
Attendance is an important learning opportunity, every time I received the day before the task of attendance I will check all the tools are normal. Once in Shijing's attendance, the enterprise is an e-commerce enterprise, the enterprise staff should have more than 100 people, in the financial department has more than one set of system management software operation, like the whole production line of the factory. Pre-sales, after-sales, shipping, returns management. In the system to query the data has more than 5 million, single export a data table cost more than 30 minutes, so the server behind the large amount of data to support is not simple, there are seven servers in the server room, four of which are linux systems. Here I realized that my knowledge is not enough, I have little contact with linux system, I have forgotten some commands, and it was already the end of the day, the administrator was not present, finally I finished the job only at 8 o'clock. Although this work is hard, but gain a lot, grow a lot of insight, but also found their own shortcomings and in the future will continue to study hard, in addition to improve their own technical level, the more important thing is to strengthen the staff communication.
Part II
By the end of October 20XX, XX Co., Ltd. in the xx company's operation and maintenance of the full year. During this one-year operation and maintenance work, XXXX's business has developed rapidly, the number of equipments has been increasing, and the technical level and business knowledge of the personnel have been significantly improved. Our team's technical level and management experience has also improved essentially.
A careful and meticulous completion of the planned daily operation and maintenance work: strict quality; service first; strict requirements; technology.
1. The leaders of the Ministry of Information Technology who took over the operation and maintenance work initially gave high expectations to our operation and maintenance work and put forward the guideline of seriously improving the service level. We are in the service process in strict accordance with this requirement, in order to protect the development of xxxx, responsible for the user's spirit, the "strict quality, service first" principle throughout all aspects of daily work. So that the operation and maintenance period in the process of customer satisfaction has been very significant improvement, many times won the user's recognition.
2. For the work of the Ministry of Information Technology put forward new requirements, new programs, we timely and corresponding cooperation, in line with the principle of "strict requirements", for the requirements of scientific analysis and research, timely and complete and thorough solutions, and to ask the user to try or test after implementation. This is a powerful guarantee of the timely effectiveness of the operation and maintenance work.
For improving the technical level of service operations, in accordance with the unified planning of the Ministry of Information Technology, on time to complete a series of established training programs. In accordance with the principle of "technology", through technical training to improve the level of business and troubleshooting efficiency; through the development of effective security mechanisms and training to improve the xxxx information outsourcing personnel security mechanisms; through the confidentiality system training to enable operation and maintenance personnel to establish consciously maintain xxxx information security awareness; through the training of customer service awareness to improve customer service awareness; through the training of customer service awareness to enhance the effectiveness of the work of the customer. The training of customer service awareness improves customer satisfaction.
Second, absorb the advanced experience, quality and quantity of the completion of the operation and maintenance of the various tasks: operation and maintenance of hosts, servers, networks and desktops during the period of no serious accidents occurred in the production of security, for a number of potential threats are also in the information technology department under the instructions of the prudent and thorough completion of the rectification work. Using advanced technology and experience to improve labor efficiency and the quality of operation and maintenance work:
1. Using advanced operation and maintenance tools to improve labor efficiency. Through monitoring software to keep information timely and controllable at all times, once the problem occurs can be quickly located and repaired.
2. After the guidance of the Department of Information Technology, we have adopted a large number of WEB2.0 technology in the operation and maintenance work. This has enabled us to save a lot of money for XXXX while efficiently completing the operation and maintenance work.
3. In the process of work, pay attention to new technologies and new methods of learning and collecting, for the success of the operation and maintenance of the work of the timely collation and submit to the Ministry of Information Technology. After 5 years of maintenance work stored a large amount of knowledge base information.
Third, to adapt to the needs of the task, timely solution to the problems encountered in the operation and maintenance process:
1. In the operation and maintenance process encountered in the unexpected problem of timely communication with the information technology department related personnel, the handling of emergencies in accordance with the "Emergency Preparedness Plan" for the corresponding treatment. In the holiday arrangements for the main personnel on duty and preparedness, to ensure that 24 hours can be timely corresponding.
2. In the process of operation and maintenance work, actively assist in the implementation of new equipment, the Information Technology Department has been recognized; in the arrival, acceptance, integration program and installation and commissioning process to provide full protection; for the migration of data, back up, each person in accordance with their own responsibilities, in the development of a detailed plan, approved by the Information Technology Department in strict accordance with the program implementation;
This is the first time that we have been in the process of the implementation of the new equipment, and we are now in the process of the implementation of the new equipment. /p>
3. In conjunction with some of the company's major activities, events, in order to cope with the information technology department staff shortage. On the one hand, we do a good job of operation and maintenance work, on the other hand, send some or all of the staff to assist the Ministry of Information Technology's work to make up for the lack of manpower;
4. For the upgrading of the server room to actively cooperate with the process of the whole process of sending staff to supervise the construction process, and timely issuance of a variety of construction programs and design information. After the completion of the construction of the timely improvement of all kinds of chart changes, identification.
5. Cooperate with the administrative department to do a good job in asset management, for the asset management system to send special personnel to participate in the study, and on the backup, upgrade program in time to put forward their own suggestions; for the Office of the initiative put forward by the energy-saving and emission reduction respond positively, take the initiative to take measures to avoid the waste of energy and materials; many times to cooperate with the Office of the assets of the statistics, inspection, registration work.
Fourth, seriously complete the operation and maintenance work in the report, summarize and accumulate knowledge:
1. "Knowledge Base" through the continuous 2 years of finishing has formed a systematic and complete operation and maintenance knowledge set, convenient for all kinds of personnel through the management of permissions at any time to find the required operation and maintenance information, in order to improve the efficiency of operation and maintenance work to provide the basis for protection.
2. Daily reports: **** submitted "Operations and Maintenance Daily" 309, "Operations and Maintenance Weekly" 52, "Server Room Temperature Weekly" 52, "Operations and Maintenance Monthly" 12, "Operations and Maintenance Semi-annual" one, "Operations and Maintenance Yearly" one, "Desktop Work Record Sheet" 1,914, "Tape Access Record Sheet" 12.
3. Work reports: 70 copies of Change Report, 5 copies of Failure Report, Report on Data Security and Confidentiality Measures, 2 copies of Holiday Duty Sheet, and 1 copy of Overtime Sheet. Another: "Disk Space Usage Report" and other occasional reports;
4. Charts: "Circuit Power Topology Diagram", "Server Room and Rack Layout Diagram", "Network Topology Diagram", "SAN Environment Topology Diagram", "Telephone Distribution Frame Correspondence Diagram", "ip and workstation, telephone statistical charts", "Information System for Outsourced Personnel Registration Forms" and so on.
5. Other reports: "outsourcing personnel information security management recommendations", "file server use management recommendations", etc..
Through the above work and measures, our company has successfully completed the operation and maintenance tasks of the current period of xxxx, and fundamentally meet the requirements of equipment operation and maintenance. The successful completion of the task depends on the correct leadership of the Ministry of Information Technology and vigorously assist; rely on the healthy development of the xxxx good situation; benefit from the two sides of the long-term formation of trust and tacit understanding.
A year's time passed very quickly, here to the leaders of the application for renewal of the contract for a new year of operation and maintenance. And, during the new maintenance period, we will maintain all the terms and conditions of the previous year's contract, and keep the original operation and maintenance price unchanged. In the new operation and maintenance period, we will keep a cool head, continue to carry forward their own advantages, make up for the shortcomings, improve the level of service and level, under the guidance of the Ministry of Information, and the colleagues of all departments to unite and collaborate with each other, cooperate vigorously, hand in hand **** into the high standard of high quality to complete the operation and maintenance tasks. We hope that in the new operation and maintenance period can better cooperate with the work of the Ministry of Information Technology to complete the requirements and tasks of xxxx.
Part III
Time flies, a flash of time, snap your fingers in the middle of 2011 has been half, as the company's a computer software administrator, in the company's leadership and the departments of the help of colleagues, I have successfully completed the work. In the specific work, I try to do a good job in the service work. In order to work better in the future, improve the shortcomings, hereby my six months of work to do a summary:
I. Work Summary:
Work: I am responsible for the work of the main two aspects
(a), according to the company's needs, is responsible for the development of the company's network application system, the company's Web site. Installation, configuration and maintenance of the company's network application system server, the management of the company's network application system user accounts and permissions.
(b), responsible for the company's network and computer software maintenance; the company's computer software installation, debugging and software in the use of the process of problem solving; the company's network resources, the rights of the distribution; the company's personnel to provide the necessary technical support services.
Work completion:
(a), the completion of the company's website to collect the preliminary information to prepare for the development of the station's operating procedures, the project according to the company's needs can be started at any time, and a short period of time to be able to complete the work of building the station.
(2), the completion of the company's asset management system to collect and organize user requirements, and with a number of software companies to communicate several times, and ultimately selected according to the needs of the group company's UFIDA financial platform to increase the asset management module, to achieve the synchronization of asset management and financial time. Now the project is temporarily put on hold due to the need to upgrade the group's financial platform to a new version in order to increase the modules we need, so that the group platform can be restarted after the upgrade.
(3), to complete the daily maintenance of the company's OA system, adjust the OA forum board, increase company news, suggestions, commemorating the 90th anniversary of the party, commemorating the 100th anniversary of the 1911 Revolution and update its content in a timely manner, so that employees are informed of the company's news dynamics and improve their own ideological awareness. To complete the management of the OA system account, give each account corresponding to the use of permissions, new entrants, leaving the staff account to achieve timely addition and deletion of hosting assets around the administrator account according to the region were grouped.
(d), in the daily work of timely response to the departments of computer software, hardware, mail, network, printer maintenance. The company currently has nearly 80 computers, due to more machines and most of the provincial store near the end of the old machine, the daily failure of the situation is more common, the main computer failure: hardware failure, system failure, network failure, software failure, etc., a lot of machines due to long-term use, resulting in a large number of garbage files in the system, the system files are also partially damaged, resulting in the collapse of the system, re-installation of systems, and some are network failures, and some are network failures. In addition, there are some network failures, line problems. To do as much as possible to reduce the use of equipment failure rate, in the event of a failure, and to achieve a local solution to the local solution, can not be resolved locally also in the shortest possible time to give the solution to ensure the normal use of the company's computers.
(5), the company installed anti-virus software for each computer, to avoid the virus in the company's local area network self-replicating mutual dissemination, take up the LAN network resources, and even make the system crash, the loss of hard disk of important information and other hazards, and timely software upgrades, regular removal of isolation of viruses in the folder, the regular patching of the system of each computer software patch update to prevent the virus The software is updated with patches to prevent viruses and hackers from destroying and attacking through system loopholes.
(6), the leasing industry in the hospital to re-build the Internet line, to provide network services to the leasing households and provide certain computer technical support services to the Ministry of Assets leasing business to provide support.
(7), to assist the head of security to organize and print the security return form and uploaded to the OA system in the region of the public **** folder for the relevant departments and leaders at any time access.
(viii) Participate in office2007 software use training to improve their business level.
Second, to find the shortcomings of reflection and improvement
Six months, I always adhere to strict requirements for themselves, hard work, in their ordinary and ordinary jobs, and strive to do a good job in their own work, never bring their emotions to work. Reviewing the work of the past six months, I have made new progress in my thinking, learning and work. But I also recognize my own shortcomings:
1, their own thinking is still very narrow on the development of modern network technology is not comprehensive enough to understand, they are not fast enough to master the new technology.
2, sometimes in some sudden failure is more concentrated, did not prioritize, scientific to arrange the time, resulting in a few problems processing is not timely.
3, the company's network IP settings do not do systematic planning, resulting in IP conflicts sometimes lead to network interruptions.
Third, to raise awareness of the continued progress
Summarized the past, in order to find deficiencies! For the second half of the work plan, while summarizing the first half of the work, for their own shortcomings, I also made a preliminary idea:
1, in the hardware conditions allow the installation of network traffic detection software, monitoring the local area network, timely detection of network failures and troubleshooting, so that the network runs quickly and efficiently.
2, continue to improve the company's network at the same time, strengthen the theory and business knowledge learning, and constantly improve their overall quality level. Do a better job.
3, such as the provincial store all moved away from us to take over the server room, all computer equipment for the company's unified computer name, sub-departmental units to give different IP segments and hardware, IP address detailed registry for easy management.
4, the leadership of each job, prioritize, scientifically arrange time, on time, quality and quantity to complete the task.
The first half of the work has been successfully completed, there are gains and shortcomings, in the second half, I will continue to uphold the conscientious, conscientious attitude, do a better job, so that their ability to get further improved.