Legal analysis: add easy line business travel public number, click customer service, online customer service, explain that you want to return the card, provide cell phone number, if not refunded, then call 12315 to complain and recover the money.
Legal basis: "single-use commercial prepaid card management measures"
Article XVI Individuals or units to buy (including recharging, the same below) registered card, or a one-time purchase of 10,000 yuan (including) more than the anonymous card, the card issuer or card sales enterprises should require the card buyer and his agent to show or upload a valid identity document, and to retain the name of the purchaser and his agent or the name of the unit, the number of valid identity documents and contact information. identity document number and contact information.
Article 21 If a single-use card is used to purchase goods and needs to be returned, the card-issuing enterprise or the accepting enterprise shall return the funds to the original card. If the original single-use card does not exist or the balance of funds in the card exceeds the limit of the single-use card after the return of the goods, the funds shall be returned to the cardholder's single-use card of the same type in the same card-issuing enterprise.
Article 22 The card-issuing enterprises or card-selling enterprises shall provide card-returning services in accordance with the single-use card statutes or agreements.