2022 Internal Medicine Branch Work Plan Sample (Selected 6)
Time passes quickly, and our work is moving into a new stage, there must be a lot of things that can be planned, right? But in the end what kind of work plan is suitable for you? The following is my compilation of 2022 Internal Medicine Branch Work Plan Sample (Selected 6), welcome to share.
Internal medicine branch work plan 1
20xx, neurology work in the leadership of the hospital leadership, abide by the "patient-centered" principle, for patients to reduce pain, focus on the quality of service. In the hospital leadership of the strong support and close cooperation with our nursing staff, do a good job in the following areas:
1, adhere to the patient-centered, and strive to provide first-class service. 20xx year I still adhere to the patient-centered, to the patient's needs as the starting point for all of our work, to the patient to provide satisfactory medical care, to continue to implement the hospitalization cost one-day checklist, the implementation of quality nursing services, health education and other activities, to provide patients with the best medical care. We will continue to implement the one-day list of hospitalization cost, implement quality nursing service, and carry out health education and other activities. We provide patients with comprehensive services such as psychology, prevention and health care. In addition to enjoying high-quality medical services, patients can enjoy health and health care services and respect the rights of patients. Strive to create good social benefits and good economic benefits for the department.
2, to further improve the quality of health care. With the continuous development of science and technology, the patient's demand for hospitals is increasing. 20xx year, I want to maximize the patient to meet the demand for medical technology and quality of service as the starting point of our work. We will endeavor to improve the overall level of medical technology in the department. To give full play to the role of each doctor, to make plans to require each doctor to take turns to carry out characteristic and focused lectures, not to go through the motions, carefully prepared, the content involves common diseases, common diseases, critical illnesses, rescue, new advances in the discipline and other aspects of knowledge. Thus, to continuously improve their own business level and quality, master the international and domestic advanced theories and technologies, so that the overall medical level of the Department can be improved. In the nursing work, also to establish a new nursing concept, in addition to the strict implementation of the nursing operation technology, to give the patient more humanistic care, starting from small things, such as maintaining a warm atmosphere in the ward, prohibit loud calls to the patient's name, and the patient must speak "please" word at the head. People-oriented. Strengthen the service concept of "patient-centered", strengthen the construction of medical ethics, establish and improve the doctor-patient communication system, complaint handling system; establish an early warning mechanism for preventing medical disputes, resolve doctor-patient conflicts in a timely manner, reduce the number of medical disputes, build a harmonious doctor-patient relationship, to avoid the occurrence of medical accidents, and gradually realize the medical services. "Zero complaints", medical quality "zero defects" goal.
3, improve the quality of medical care and medical safety; the second is to effectively strengthen the quality of case management, starting from the strengthening of management responsibilities at all levels and the systematic education of health care personnel, the development of a variety of feasible measures to improve the level of quality of the case; the third is to adhere to the reasonable examination, rational use of medication, treatment of illnesses, and strive to reduce the cost of patients.
4, increase the number of health care personnel, strengthen the training of health care personnel
The existing attending physicians in the clinical medical, scientific research, teaching and other aspects of the work so that they have to carry a heavy burden, the pressure of the task, to strengthen them in the basic theories and theories of professional and technical studies, as far as possible, to send them out to receive further training in the specialty, to participate in short-term academic exchanges, in order to grasp the domestic and international neurology research, development and dynamics, to participate in special technical courses, and to participate in the special technology learning class. The training of residents is based on the hospital and the department, focusing on the training of their basic clinical functions, basic medical theories and clinical thinking methods, and basic skills, in order to strengthen the usual assessment and strictly start from the teaching visits and case analysis of the superior physicians, so that they can become a qualified attending physician of the Department of Neurology after 5 years of the residency training process. The excellent personnel are selected and sent to various famous hospitals for further training in the Department of Theology and Internal Medicine.
5. Introduce and promote appropriate new technologies.
To purchase to carry out dynamic electroencephalography, will be applied to clinical and scientific research. Continue to carry out minimally invasive intracranial hematoma removal surgery; hypertensive cerebral hemorrhage due to the type of treatment, hypertension, cerebral hemorrhage treatment systematic treatment and so on.
6, continue to pay close attention to the implementation of the eighteen core systems, such as the system of responsibility for the first diagnosis, the three-stage check-up system, the consultation of difficult patients, critical patients and the death of the case discussion system, case writing system.
7, strengthen the medical ethics education to strengthen the staff medical ethics education, improve the personal and business quality of the staff, wholeheartedly for the patient service.
8, strict control of the control of the drug ratio, the ratio of basic drugs, and improve the use of clinical path.
9, continue to build the brand department. Publicize the hospital, publicize the department, more articles.
Internal medicine branch work plan 2
First, recognize the situation, unity of thought, firm confidence in efforts to complete the work
The New Year to have a new atmosphere, I want to have a new hospital characteristics, in the face of the status quo of the hospital, whether it is from the management, service, or the pursuit of quality are given to us to put forward higher and more stringent requirements, the section of the department to convene a meeting of all the staff, seriously situation The department held a meeting of the entire staff, seriously situation, unify thinking, tree department image, tree new hospital brand, starting from themselves, high standards, strict requirements, set up a "hospital Xing my honor, hospital decline my shame" idea, although our department is currently facing a small visibility of the difficulties, but the hospital's strong support and medical staff of superb technology and quality service to win the recognition of the patients to enhance cohesion. Firm confidence, and strive to complete the tasks of the project, we firmly believe that there are leaders at all levels of support, hospital section of the two levels of the correct leadership, but also the concerted efforts of the staff of the Department, will be able to make the people's livelihood branch to do fine, do strong. The people are really assured of their satisfaction.
Second, change the concept of service, strengthen the sense of service
1, humanized management: the new hospital management can not stay in the original management mode and level, first of all, we must change the concept of continuous learning of management experience, improve their own management level, opposed to the one-liners, advocating a people-oriented management approach to human services, humanized management, according to the different levels of patients, applying a humanized management of the hospital. Management, according to different levels of patients, the application of different services. Strengthen the communication between comrades, and strengthen the communication between doctors and patients, nurses and patients, and doctors and nurses. Comrades at all levels dare to grasp and manage, do not be a good old man, the department to promote positive spirit, so that the department has become a united struggle positive team.
2, improve the service measures
① new patients warm reception
② missionary carefully
③ timely disposal of new patients, strive to correctly disposed of within 30 minutes
④ critical patients immediately deal with communication in place
⑤ doctor in charge of the nurse in charge is responsible for escorting critically ill patients check
⑥ Medical staff must keep the ward clean, bright and comfortable
⑦ completely change the concept of service to the hotel-style transformation, the complete elimination of raw, cold, hard phenomenon and the phenomenon of unanswered
⑧ discharged to send out of the ward, repeatedly explaining the importance of discharge.
Three, improve a variety of rules and regulations, the establishment of a variety of management organizations
In accordance with the requirements of the hospital management year activities and hospital arrangements, familiar with the core system, the hospital, "Sapphire Book" to do manually.
The department set up:
① medical quality management team
② medical safety team
③ case management team
④ hospital sensory control team, the director of the overall responsibility of the head of the department, the head of the nurses actively cooperate with each other, and everyone did their duty to do their own work.
Four, medical quality
Hospital quality is the top priority, is the foundation of the hospital. It is the hospital survival lifeline, focusing on the connotation of the construction.
1, from the basic quality to start, cultivate good quality, good medical ethics, put an end to pampering, poor psychological quality, love temper, work responsibility is not strong, the department focus on supervision.
2, grasping the quality of the grassroots, cultivate the comprehensive ability of doctors, and improve the inter-specialty diagnosis and treatment ability of general practitioners.
3, grasp the medical document writing, starting from the medical record, to the Department of Health medical record writing manual as a guideline, the patients under the management of the heart, write and sign in a timely manner after the examination.
4, grasp the critical patient rescue and difficult patient diagnosis and treatment, critical patient rescue and difficult patient diagnosis and treatment to do once a week to discuss the Department of learning, diagnosis is not clear within 1 day of intra-disciplinary discussion, 3 days of diagnosis is not clear, please discuss the hospital.
5, to strengthen the link quality management, the first doctor is responsible for the system, a clear division of responsibility, both division of labor and collaboration, adhere to the three daily check-up system, the daily number of critically ill patients in mind, the new admissions of patients one by one, to eliminate the potential pitfalls, a variety of strict operating system and consultation system, to strengthen the communication with the patient, sign and write every informed consent and special examination, treatment protocol, on the department is responsible for, the next responsible for their own. The company's main goal is to provide the best possible service to its customers.
Fifth, grasp the medical safety does not relax
The director of the department for the safety of the person responsible for the department, on the dean is responsible for the department comrades are responsible for,
seriously implement the medical system and diagnostic and treatment norms, informed consent, and other procedures in place, valuable medicines, drugs, and property special drugs and property special custodian, in particular to strengthen the patient communication. The doctor-patient communication, a monthly self-examination of medical safety, will be unsafe factors, nip in the bud, to prevent medical accidents. Reduce and avoid general errors and malpractice disputes.
Six, accelerate the training of human resources
With the progress and development of society, the disease is also changing, the knowledge is updated faster, the specialty of my department of the cutting-edge knowledge a lot, but because of their own at the grass-roots level, go out to learn too few opportunities to update their knowledge slower, the Department of backbone of the 1-2 times a year to go out to short-term study or training, to understand the cutting-edge knowledge, to carry out new business. Carry out new business, in order to do a good job in the discipline, keep up with the pace of the forefront, doctors at all levels need to strengthen their own learning, pay close attention to the three basics of training, standardize medical behavior; focus on the selection of doctors to go out for further training and learning. Improvement of business capacity, this year plans to send doctors, nurses out to study diabetes and dialysis knowledge, and strive to endocrine and dialysis into Yongcheng City boutique departments.
In short, we will be under the care of the hospital leadership, unity, hard work forward, and strive to create a Yongcheng City as soon as possible boutique hospitals, boutique departments.
Internal medicine branch work plan 3
First, continue to deepen the implementation of quality care
1, to explore the responsible nurse model: the implementation of the nurse-patient responsibility system. Our department will be divided into two groups of patients, including the head nurse, responsible nurses and auxiliary nurses. The development of the corresponding post responsibilities of nurses at all levels, to complete the corresponding nursing tasks, to assist in daily life care.
2, change the concept of service: humanistic care into nursing professional and technical operations: more greetings, more care, more health guidance. Create an environment suitable for patients' activities and reduce the incidence of accidental injuries such as falls. Before and after the special examination timely informed, reduce patient concerns, enhance compliance, improve the therapeutic effect.
3, expand the service connotation: according to the patient's needs to provide personalized, continuous care services. Continue to improve the "telephone follow-up" of discharged patients, provide patients with more disease prevention, dietary regulation, psychological care and other aspects of the guidance, so that our nursing work from the hospital to the hospital extension. We pay attention to communication with patients and pay attention to the change of their condition, perceived needs, psychological response and social support. Let patients experience thoughtful, meticulous and comprehensive nursing services.
4, pay attention to the feedback of patients' opinions: patiently answer patients' questions about treatment and care, and try to solve the same day.
The second is to strengthen safety management, focusing on the link
1, to the core system as the guide, to ensure nursing safety.
2, regularly organize nurses to learn the "Nurses Regulations", to enhance the nurses' awareness of laws and regulations.
3, the department of key drugs, high-risk drugs for regular inspection, strict handover, standardized management.
4, education of patient safety awareness, timely signing of safety agreements.
5, timely and accurate assessment of patients with safety risks, the development of nursing measures, hanging warning signs.
6, further improve the implementation of patient identification, wristband wearing system and operation inspection system.
7, fill in the timely reporting of nursing defects, safety hazards and adverse events, and in the morning meeting and departmental nurses meeting to organize discussions and put forward improvement measures.
8, strengthen medical communication, fully understand the condition, provide information on the dynamics of the condition, and remind each other to provide patients with quality services
9, quality control team has a clear division of labor, focusing on the key points in the management of the link, and timely improvement of unreasonable processes.
Three is to strengthen the quality of care, to ensure the safety of care
1, strengthen nursing management, 20 years to continue to deepen the goal management, to complete the following tasks. Emergency drugs and equipment 100% intact. Responsibility system overall nursing pass rate of 90%. Critical patient care qualified rate of 90%. Qualified rate of nursing paper writing 90%. Nursing safety and quality control pass rate 90%. Qualified rate of ward management 90%. Qualified rate of graded nursing care 90%. Health education coverage rate 100%. Risk assessment rate of fall/bed fall, pressure ulcer, tube slip for hospitalized patients is 100%. Nursing adverse event reporting rate is 100%. Sterilization and disinfection pass rate is 100%. Everyone meets the standard of "three basic" assessment. The satisfaction rate of hospitalized patients is 90%. The knowledge rate of hand hygiene is 100%. The correct rate of hand washing is 85%. Hand hygiene compliance 85%.
2, the establishment of inspection, assessment, feedback system, telephone call back, the establishment of a mechanism for traceability, checking patients, checking records, listening to the views of the doctor, found that the problem, put forward corrective measures.
3, pay attention to the writing of nursing documents, regular inspection, found that the record defects and timely correction, organization analysis and discussion, proposed improvement measures.
4, monthly analysis of nursing safety hazards, nursing errors and the causes of complaints, from which lessons are learned and preventive and improvement measures are proposed.
5, strengthen the risk management of key links, the implementation of the responsibility of the same combination, to ensure that every time there is a responsible nurse, reduce the frequency of shift changes, so that patients receive continuous treatment and care, reduce the work of loopholes. At the same time, senior nurses should take the lead and pay attention to cultivating the spirit of caution among nurses.
6. Strengthen key management: such as handover of critical patients, prevention of pressure ulcers, blood transfusion, special medication, patient pipeline management, and assessment of existing and potential risks to patients.
Fourth, the three basic and specialty skills training, requiring everyone to pass
1, junior nurses do specialty teaching, basic operational skills must all meet the standard, and take the test in the actual work, the other levels of nurses have a planned theoretical operational assessment.
2, strengthen the professional skills training, develop training and assessment program.
3, strengthen the learning of related knowledge, theory and practice.
Fifth, pay attention to image shaping, optimize the service process, improve the effect of nursing
1, nurse etiquette training: a comprehensive response to the "internal practice, external image", and respond positively to the Ministry of Nursing "Happy Angel
2, to further standardize the "seamless care": in line with the "focus on patient needs, patient satisfaction as the goal" guiding ideology, comprehensive management of patients admitted, hospitalized, discharged from the hospital in all aspects of the refinement of the content of the nursing service, to enhance the awareness of the active service, to provide patients with a continuous, full range of services, to provide patients with a continuous, full range of services, to provide patients with a continuous, full range of services. To provide patients with continuous, full, humanized seamless nursing services.
3, to create quality nursing services "zero complaint" department: "comprehensive, full, seamless, three-dimensional, moving" cross-policy as a guide, monthly satisfaction self-tests, the establishment of the opinion book, held regular workshops, timely The company has been working hard to achieve the goal of "zero complaints about service and zero errors in work" by solving problems and disputes in a timely manner.
Sixth, to strengthen the specialized first aid technology and emergency management training
1, to strengthen the nursing department of the critical patient resuscitation technology, emergency preparedness knowledge of the training, fully cultivate the nurses to observe the condition, with the resuscitation, the ability to deal with accidents.
2, from time to time to check the dose of common emergency drugs for nursing staff and work.
Internal medicine branch work plan 420xx is the second year of the establishment of my department. After the efforts of the previous year, the work is gradually on track, the focus of this year is to further quantify, standardize and program the work, the implementation of PDCA cycle management. Improve the quality of medical and nursing staff and business and technical level, to carry out new business and new technologies, to strengthen the construction of medical ethics and medical style, doctor-patient communication and interaction. Focus on medical safety and prevent medical risks. The whole department staff will be under the correct leadership of the hospital team, and strive to safety, high quality, efficient whole layer of service, to create a clinical department with specialty characteristics, first-class brand of humanization. Specifically described as follows
First, the annual goal
1, the second level of institutional acceptance of the software system does not lose points.
2, to create a brand department, and strive to achieve the advanced level in the county on the medical assessment indicators and patient reputation.
3, apply to the hospital or put forward proposals to fight for beds up to 30 beds or more, for the annual income of 3 million or more, the ratio of medicine up to 50%, the bed utilization rate of 92 or more, the number of turnover of beds 7-10 days, the diagnosis of compliance with the rate of 98% or more, the rate of Class A cases up to 98%, the hospital sense of hospitals to meet the standards required by the hospital.
Second, to strengthen the discipline and academic construction
1, to the hospital application or put forward proposals to fight for beds up to more than 30 beds, the proposal to buy EEG monitoring, electromyography and other equipment.
2, to carry out the construction of specialized specialties to discuss the development of specialized diagnosis and treatment of feasible plans and programs. Focus on "epilepsy, sleep disorders, etc.".
3. Improve the standardized treatment of stroke organization.
4, in the post-stroke depression, cerebral small vessel disease, vegetative nerve and sleep, coronary heart disease and other correlation research.
5, to carry out clinical pathway at least one disease.
6, published more than 3 academic papers.
Third, the second level of hospital review
1, continue to strengthen the basis of the work, emphasizing the active participation of all staff in the department, familiar with the should know and should be familiar with the process.
2, improve the archives of the staff of the department. 20xx various statistics. The study of the minutes of the meeting. Antibacterial drug application, informed notification, medical safety, hospital infection and other information. The relevant system of personnel duties and diagnostic routine and other information.
3, and in the end of the review will be the normalization of the work, through the future daily work and medical activities, so that the work of the department continued to improve.
Four, the implementation of the core system and the expansion
1, strict implementation of the 15 core system.
2, three-stage checkups are strictly enforced, the chief physician checkups, attending checkups or mutual checkups record to have a new breakthrough, in addition to the routine record, the new progress of key diseases, or statistics to analyze the record.
3, a variety of discussion records more than once a month, the discussion of the disease diagnosis and treatment prognosis in addition to the discussion, to analyze the process of disease development, learning and analysis of a variety of viewpoints at home and abroad. Please brother department personnel to participate in the discussion, to develop knowledge.
4, new technology access and the application of relevant documents, program development.
Fifth, the three basics of training continuing education
1, learning knowledge of the nervous system anatomy and physiological pathology, learning neurology textbooks, and strive for 1 year to review once.
2, continue to study China's cerebrovascular disease diagnosis and treatment guidelines, study epilepsy, myopathy and other diagnosis and treatment guidelines.
3, participate in the annual meeting to learn new business and new technology.
4, study and carry out clinical pathway and other related knowledge.
5, review a variety of skills operation, tracheal intubation must be skillful operation.
Sixth, quality management and continuous improvement
1, the development of tabular quantitative quality management standards.
2, monthly for hospitals and departments to analyze the results of the inspection and put forward ideas for improvement.
3, close communication between doctors and patients, at least the patient as a friend, caring care, and timely communication of all diagnosis and treatment. Discharged patients, a monthly telephone communication, if necessary, according to the trip path to plus follow-up.
Internal medicine branch work plan 5First, actively complete the hospital's various directive tasks
Nursing as a functional department, can do a better job of the top, bottom, top delivery work. Around the central work of the hospital, better complete the tasks assigned by the hospital. Mobilize the whole hospital nursing staff to take advantage of the rest time, to participate in the work of the intestinal clinic, to ensure the smooth progress of the intestinal clinic. Participate in the Health Bureau central blood donation service 10 people, cadres more than hundreds of physical examination, out of public service more than 15 people,
Second, around the creation of the "second" hospital work focus, and actively work
1, for the implementation of the "second" hospital. Nursing regular inspection and assessment of the preparation of each department, and the existence of problems in the corresponding guidance.
2, in mid-January, the Department of Nursing organized a major internal medicine, major surgical head nurse to Shaw Hospital, Hangzhou Third People's Hospital, to learn the advanced management concepts, management methods of the higher hospitals, in order to make up for the shortcomings of their own work, in order to prepare for the creation of a grade hospital.
Third, continue to pay close attention to the quality of care, to protect the safety of care
1, the nursing department in the original quality of care inspection on the basis of the re-establishment of a new quality standards, the development of the "month of the Department of Nursing target management assessment standards," "monthly nursing quality checklist". Nursing Department once a month in accordance with the quality standards of the departments to check, scoring, and the quality of care and performance of the departments linked to the work, greatly promoting the enthusiasm of the departments, improve the quality of care.
2, in order to better standardize the clinical nursing work, the Department of Nursing re-established the "morning meeting handover * rules", "bedside handover * procedures", "treatment shift assessment requirements" and other nursing systems, and the new system as a guideline for the assessment of clinical nurses.
3, six months to organize the head nurse night room and holiday room *** counted more than 50 times. The problems found in the inspection require timely rectification of the department, the Department of Nursing for feedback inspection, and achieved better results.
4, the Nursing Department quarterly organization of nursing quality control and nursing safety meeting, the inspection process often occurs in the analysis of outstanding problems, proposed corrective measures.
5, the Department of Nursing has a person responsible for the management of nurses at all levels of training, planned and organized to implement the theory and operation of nursing staff training. Organize hospital-wide business learning 2 times, disease care room 2 times, complete the hospital nurses seven common nursing operations (cardiopulmonary resuscitation, intravenous infusion, aseptic operation, etc.) training and assessment, the training rate of 93,5%, the assessment pass rate of 100%.
Four, improve the service process, improve the service attitude, and effectively achieve the patient-centered
1, actively participate in the establishment of the ward service center. In mid-March, the ward one-stop service center was formally established, the nursing department has drawn three nursing staff to join the department. The establishment of the "center" to standardize the new patients admitted to the disposal, special inspection of the patient's escort work, specimen delivery work, reduce the workload of clinical nurses, clinical departments have been ` unanimously praised.
2, in order to adapt to the requirements of the majority of patients, to improve the infusion room "window" appearance, the first half of the hospital on the infusion room renovation, from the hardware facilities to improve the appearance of the infusion room, the nursing department is also actively from the software facilities to start on the infusion room renovation. First of all, optimize the nursing staff structure, rational allocation of nursing staff. Nursing Department overcame the difficulties, and drew two nurses with good business quality to add to the nursing team of the infusion room to ensure that the infusion room is equipped with nursing staff. Secondly, flexible scheduling has been implemented to increase the number of people working during the peak period and solve the phenomenon of long queues during the peak period of infusion. Third, pediatric infusion and adult infusion areas were divided. Fourth, the environment of the infusion room was beautified to create a safe, warm and harmonious place for patients. Fifth, improve the service attitude and strengthen the business quality. Through a series of measures, so that the appearance of the infusion room has been greatly improved, patient satisfaction rose to more than 90%, in April hospital "satisfied with the window, satisfied with the staff" evaluation activities, the infusion room was named "satisfied with the window".
3, each ward to overcome the shortage of personnel, busy clinical work and many other difficulties to continue to carry out the extension of services for discharged patients. In the past six months, the ward and the extension of the service center to complete the discharged patients telephone return visit 3859 times, 437 letter visits, home visits 374 times, the return rate of 97,3%. In the extension of the service process, patients and their families to the nursing work of praise many times, but also received many reasonable comments and suggestions.
4, the first half of the Department of Nursing completed nursing satisfaction survey 2 times, the number of patients involved in the satisfaction survey reached 232 people, the average satisfaction rate of 92.7% in the first quarter, the second quarter of 95.4%. The survey of patients that are dissatisfied with the content, requiring the department to put forward corrective comments and as the focus of the next round of assessment.
V. Emphasis on science education and nursing
Nursing based on the existing nursing staff, grasp the talent echelon training, encourage and support the staff to participate in academic education, continuing education. Continuing education reference rate, pass rate of 100%, selected and sent personnel out to study 8 times, plans to go out for further training 7 times, complete a person.
Six, commemorating the "512" International Nurses Day, to carry out colorful celebrations
In order to celebrate the 512 International Nurses Day, to carry forward the "Nightingale" essence, to enrich the cultural life of the hospital nursing staff. In order to celebrate the 512 International Nurses' Day, to carry forward the "Nightingale" spirit, enrich the cultural life of the hospital nursing staff, around the theme of this year's Nurses' Day, the Department of Nursing organized a series of colorful celebration of nurses.
1, in order to meet the hospital "two a" review, to further improve the nursing skills, at the end of April held a hospital nursing operation competition. The game decided the group award 6, 18 individual awards.
2, on the eve of Nurses' Day in the hospital-wide selection of "excellent nurses", Li Xiujuan, Shi Xiaofang ten nurses were awarded the title of "excellent nurses" in 20xx year, which is a kind of incentive and encouragement to nurses in the hospital.
It is important to strengthen the on-the-job education of nurses and improve the professional quality of nursing staff
Strengthening the learning of relevant professional knowledge and mastery of the regular organization of nurses every month to teach the implementation of the rotation of the main lecture, the rules and regulations and the neurology of professional training. In case of special difficulties, you can update your knowledge and skills by asking the head of the department, doctors and other forms of teaching. Mutual learning to promote, carry out nursing case discussion, and detailed records.
Second, nursing safety is the focus of nursing management
Safety work is unremitting nursing staff link monitoring: the new transfer of nurses as well as the ideological and emotional nurses to strengthen the management of the focus of the delivery, the focus of the follow-up. The company's management of nursing safety has been done effectively to reduce the potential for medical disputes and medical accidents as well as adverse complaints from patients, and to ensure the safety of patients. Patient monitoring: new admissions, new transfers, acute and critical patients, bedridden patients, and patients with potential risk of medical disputes should be monitored and supervised. Monitoring of time: supervision and management of the ward should be strengthened during holidays, double holidays, busy working hours, fatigue time and shift handover. The patient is very sick, the patient is very sick, bedridden patients strictly implement the bedside handover.
Three, change the concept of nursing, improve the quality of service
Continue to strengthen the construction of medical ethics, enhance the sense of responsibility. Strengthen the training of nursing staff to establish a patient-centered concept, the patient's voice as the first signal, the patient's needs as the first need, the patient's interests as the first consideration, the patient's satisfaction as the first standard. Strengthen the responsibility of safety management and eliminate the occurrence of serious errors and accidents. Improve the quality of our care on the basis of safety. Deepen affectionate service and improve service quality. Improve nurse-patient communication skills. Promote smile service, training nurses to establish a good professional image.
Fourth, the rational use of human resources
Internal medicine nurses have fewer staff, heavy nursing work, according to the department of the patient's situation and nursing workload reasonable allocation of human resources, reasonable scheduling, flexible scheduling, increase the number of peak work, the whole nursing staff to do the work when needed, on-call, in order to achieve the quality of quality assurance to provide patients with satisfactory nursing services. The patient's nursing service is satisfactory.
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