200x year, in the **** company and **** company xxxxxx under the correct leadership, I seriously against the beginning of the year signed the target responsibility book, combined with the actual district, solid work, hard work, coordination of all parties, considerate service, to complete the year's work and the established goals, the specific circumstances are as follows: First, the quality of their own construction to improve the past year, I have strengthened the internal management of the Department, from the basic system of construction, staff team building and service quality construction to start from strict requirements, formal management in improving the quality of their own construction to make great efforts. Construction, staff construction and quality of service construction, from strict requirements, formal management, in improving the quality of self-construction efforts. (A) standardize behavior. Management office staff uniform dress, hanging on the post; to the owners, customer service in accordance with the company's procedures; employees on time to and from work, leave of absence to be approved by the management office leadership, the attendance rate of 100%, the management office is now the image of the identification system in line with the company's requirements. The management office holds a regular meeting every two weeks, on the basis of the staff's report on the work, summarize and evaluate the previous stage of the completion of the task, and at the same time set up a new work, put forward clear requirements. Employees have a clear division of labor, familiar with job responsibilities, work standards, work procedures; by the company's management department and the director of the management office of the employee's monthly assessment of the completion rate of 100%. (ii) Standardize the order. The job duties of the management office are on the wall, the office area is neat and clean, and the records of all work logs and documents are clear and complete. There are perfect meeting records, and the completion rate of the work set out in the meeting is 100%. The establishment of a perfect file management system, the collection of various types of information, drawings and other types of documents are classified and filed completely, there is a search catalog, document implementation rate of 100%. At the same time, the management office of the initial implementation of computerized management, a variety of contact letters, notices, reports are archived in the computer, can be accessed at any time. (iii) standardized service. Management Office firmly establish the concept of service, employees are responsible for their own, each do their best, in accordance with the provisions of the company to carry out the management of the service work, the company's assessment of my office every month have been assessed, assessed to the individual, and the quality of management of my office has a high evaluation. Cell set up a service center and 24-hour service reception phone. Owners (residents) of the service needs, suggestions, advice, questions and complaints are handled in a timely manner; owners of the effective complaint handling rate of 100%, owners (residents) of the service needs of the return visit rate of more than 90%. At the same time, our office actively coordinates the relationship with the Engineering Department, the Sales Department and the owners; and handles all affairs in the interests of the company. The management office has a clear implementation plan for improving the quality of management services and a phase (monthly, quarterly and annual) work plan; the completion rate of the work plan is more than 95%, and the pass rate of unqualified service rectification is 100%. During the Mid-Autumn Festival, the Management Office and the developer successfully organized a party for owners and customers, which promoted the friendship between the property and the developer and owners. In the case of low occupancy rate of owners, the temporary not carry out other community cultural activities to reduce costs. Second, housing management in-depth and detailed over the past year, the management office in strict accordance with the requirements of the company, based on the tripartite agreement, in-depth and detailed implementation of regular, institutionalized, standardized management of community housing. (A) the delivery of housing in an orderly manner. The management office completed the handover of 52 townhouse owners at the end of October. We actively and **** company coordination, preparations for the delivery of housing matters, the layout of the delivery site, considerate service, patiently explain the owners of the property-related issues; actively contribute to the signing of the owners of the three-party temporary convention, the pre-property management services agreement; the owners of the home inspection and found that the quality of the housing problems for proper rectification and repair. (ii) Housing inspection and acceptance is carried out carefully and meticulously. Management Office from the developer's reputation and property management procedures, and developers *** with the formation of housing maintenance and rectification team, we are mainly responsible for on-site rectification work, the rectification of the first phase of the housing maintenance parts, maintenance process, maintenance quality of the implementation of the whole management. In order to further improve the maintenance files of 85 villas and 3 apartment buildings in the first phase of the district. After the rain, we make a written record of the water seepage parts of the house and photographic processing, and analyze the causes of seepage, and report the information to the developer. At the same time, we cooperate with the developer, construction team, supervision company and other departments to grasp the coordination of the rectification of the first phase of housing. By the end of the year, the rectification and repair of water seepage on external walls, roof leakage, window sill water seepage work is basically completed, the completion rate of more than 90%. Management office in line with the responsible attitude towards the owners, against the handed over "owners of housing acceptance form" has been handed over one after another to carry out a comprehensive inspection of the housing, statistical housing water seepage and other maintenance and rectification of the problem, and timely report to the Ministry of Engineering to solve the problem in a timely manner. (iii) Timely management and maintenance. The management office arranges administrators and security personnel to conduct daily inspections and maintenance of the community to ensure that the appearance of the housing is neat, the exterior walls and stairwell walls are basically free of stains, apartment buildings in the case of low occupancy rate of owners, the management office arranges for cleaning staff to carry out the second cleaning every month in order to ensure that the stairwell hygiene, the public **** area without the phenomenon of indiscriminate posting, graffiti, painting. For houses under renovation, we strictly follow the housing renovation regulations and urge the owners and tenants to carry out renovation according to the regulations, so that the renovation agreement, renovation application form and renovation registration certificate are complete, and the occurrence of unauthorized situations is eliminated. We strictly daily inspection records are complete, in violation of the planning of private construction and unauthorized change of housing use phenomenon, damage to the housing safety situation in a timely manner to discourage, report, and have relevant records. The community has been renovated owners of housing leakage, management office actively contact the construction unit, the owners of the property reflected to the implementation of the problem of maintenance. At the same time, active door-to-door communication with the owners, coordination, on the owners of the maintenance requirements and ideological dynamics of feedback to the developer on-site person in charge, to achieve unity of opinion with the owners. In addition, we have strengthened the construction site management, and a small part of the amount of work accounting and construction program inspection and supervision, on-site personnel construction safety management, etc., the construction team to carry out repairs, the security staff took the initiative to require the construction workers in the maintenance of the completion of the doors and windows closed, cleaned up the site before leaving the field, standardized maintenance site management. (iv) Good maintenance of daily facilities. This year, I adhere to the regular community facilities, equipment maintenance, so that it is intact normal. Street lights in the district carried out a comprehensive overhaul; the water supply system for anti-freeze treatment, to ensure the normal operation of the equipment. Iconic buildings in the district carried out an inspection, found that some of the markers on the word defective and other cases, these situations directly affect the image of the district, timely report **** the company's leadership, timely repair. Third, the greening and cleaning comprehensive and thorough I focus on the district's greening and cleaning work to ensure that the community perennial grass green trees strong health and cleanliness. Throughout the year, the greening area of more than 80 acres, maintenance of 120 trees, disinfection and pest control more than 10 times. (A) improve the level of community greening. Greening personnel adhere to the lawn of the district often weed removal, dosing, construction and other work. Due to the district ring art park grass quality is not very good, green personnel will be the main energy into pulling weeds, 2 times a month on the lawn mowing, to ensure that the lawn is neat and beautiful without obvious weeds, focusing on the central square of the 8 landscape tree loosening and watering maintenance, according to seasonal, climatic changes in the lawn watering, regular cultivation of plants and trees, fertilizer, weed removal, pruning, replenishment of seedlings, watering and disease and insect pest control The quality of greening maintenance in the district is guaranteed. Tree pruning period, the arrangement of professional personnel on the tree pruning, modeling, tree growth is good. For the first phase of the second phase of greening, because in the maintenance period of the construction side, our office of the owner of the greening aspects of the timely reflection to the Ministry of Engineering, or directly to the person in charge of the greening company to reflect, and timely handling of the problems raised by the owners. Our office is ready to remove weeds again in the near future, eliminating weeds in the budding period; the trees are brushed white, anti-freezing treatment. (ii) Keeping the neighborhood clean and tidy. Every day our office has a cleaning manager to supervise the cleaning quality of the community, the problems found in a timely manner to ensure the environmental health of the community. Adhere to the cleaning operation procedures twice a day in accordance with the cleaning staff to check the specific implementation of the work, found that the problem of timely rectification. Weekly cleaning and maintenance of the three springs (stacked springs, gushing springs, fountains), the 4 model houses and 85 villas of the cobwebs cleaned monthly, each island arranged for a cleaning staff cleaning, mainly responsible for the island of the roadway sanitation, lawn debris, cobwebs on the trees, the villa inside the cleanliness of the apartment building aisles, the river and the float along the river by a special person every day to remove the domestic garbage by the Specialists are responsible for transported to the area outside the large set of city management designated storage points, the implementation of the bagged decoration waste stored in the designated location by a special car for transportation. In view of the district's mosquitoes, every other week on the district departments and living places to carry out drug de-worming, for the winter sales department and the district along the lake villa a large number of reptiles perched under the roof, the organization of the cleaning class will focus on drug de-worming and send a special person in charge. Roads in the area, leisure chairs, signs, children's playgrounds, island doors and other daily cleaning, wiping. Fourth, safety and security solid and thoughtful **** district is located in the suburbs and close to the natural village bay, relatively complex security, I put the district's safety and security work as a "tree image, to protect the security" of the major events to grasp. Throughout the year, the community safety, security and good mental outlook, won a good reputation. (A) to fulfill the duties of defense. *** community security squadron of 20 security guards, in strict accordance with the company's development of residential guarding escort system, to perform defensive duties. Our office in accordance with the actual situation, the squadron will be divided into two duty class a preparedness class, each class is responsible for a team leader, the main entrance to the district, islands, recreation areas, construction site entrances are implemented 24-hour guard, such as the window area: sales department, the gate, the center of the plaza carefully selected skilled team members on duty in the duty, the duty point with a special communications intercom with the head of the team to ensure that the information is unimpeded, found that the unexpected incident All the members on duty and on standby can arrive at the scene in time for pre-disposal. The development of the security guards out of leave system, the security team leader picket system, patrol members on duty registration system, vehicles in and out of the registration and management system, the owners of the community goods relocation system, the community registration system for visitors, due to the sound management system and the implementation of the implementation of the management of the responsibility for the responsibility for zero. (ii) Strengthen security training. Our office in accordance with what to use, what to learn, what to practice the principle of insisting on every evening to use the rest time of the members of the preparation of the members of the military subject drills and theoretical knowledge of learning and training. Formulate drill programs for emergency handling procedures of security emergencies in the district and emergency handling procedures of firefighting emergencies. According to the public security management regulations and fire management regulations, the team members are given no less than one practical drill per month to improve the level of actual command drills. (iii) Outstanding completion of tasks. As my team members through a variety of professional theory training, so that members of the **** company organized a variety of activities are able to excel in the completion of the security work, by the company's leadership praise. Resident side to protect one side of the peace, and **** police station, **** community police office of the community police in close contact and cooperation, the police security joint attendance system in our area has been effectively implemented. Our team members take the initiative to participate in the maintenance of security prevention work at construction sites, to ensure the safety of **** company engineering department personnel at the site. Over the past year, the team members have repeatedly stopped outsiders hooking fish in the inner lake, vehicles occupying the lawn, everywhere convenient and security fire hazards. Fifth, the financial charges for the actual account of the Ming I strictly implement the company's financial system, in accordance with the relevant agreements to charge service fees, reasonable control of consumer spending, saving operating costs. 2004 charges for service fees *** counted *** yuan. (i) Accounts management is detailed and clear. In accordance with the classification rules of finance, our office records each incoming and outgoing account in separate categories and registers. At the same time, we carefully check the invoices and bills, and improve the management of bills. In accordance with the financial system, our office to refine the month's income and expenditure, the regular preparation of financial statements, in accordance with the requirements of the company to carry out routine monthly reconciliation. From the whole year's situation, the interface with the Ministry of Finance is smooth, and there is no omission or misreporting. (ii) Charge management in a timely and error-free manner. I combined with the actual * * * community, follow the service fee agreement collection methods, carefully differentiated, in accordance with the * * * company, owners and our agreement on the service fee, coordinated relations, service with a smile, regularly to be collected, collection, the 2004 annual service fee has been the full amount of the account. At the same time, we assisted **** Company in timely collection of utility bills from construction units. (iii) Reasonable control of expenditure. Reasonable control of expenditures is an important part of the realization of profitability, my office adhere to the interests of the company, and actively for the company's housekeeping. Especially in the recurrent expenditure, control consumer spending, find ways to manage the cafeteria, deal with the relationship between the cost and food, strictly good procurement, consumption and supervision to prevent waste. Sixth, the next step need to improve and solve the problem of a community facilities and equipment, but the Ministry of Engineering has not yet handed over to my Office of various types of engineering drawings, manuals, quality assurance certificates, etc.; also part of the equipment does not meet the operational requirements, and even some of the equipment is not equipped with a full range of equipment; and even more not formally handed over to my Office of the facilities and equipment, and most of the facilities and equipment are still under warranty, and still need to be coordinated by the Ministry of Engineering to deal with. Secondly, a large number of houses have different degrees of water seepage and leakage can not be resolved in a timely manner, seven renovation of the owners of three households for the villa, four apartment buildings, are leaking, the Engineering Department has arranged for the maintenance of the construction staff, but the seepage problem has not been able to get a complete solution to the owners of the impact of the larger, and the repair and construction process can not meet the requirements of solving the seepage and water leakage. Our office is actively contacting the engineering department of Party A to solve the problem as soon as possible so as not to affect the collection of management fees. Third, the small area of the signage system is still not perfect, such as: parking signs, speed limit signs, lawn warning signs, etc., this problem I have repeatedly contact letter sent to the company but so far has not been resolved.
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