1. Force the application to quit, close the application, and then open it again.
Press the TV/Home button twice, then swipe left and right to find the problematic application. Then, swipe up to close the application.
2. Restart the device
Restart your iOS device, and then open this application to make sure it works properly.
Step 3 check for updates
Make sure that the latest version of iOS is installed on your device.
For iOS, visit the AppStore on your iOS device, and then tap Update. If an update is available, click Update. You may need a Wi-Fi connection to update some applications on your iOS device.
4. Please delete and reinstall the application.
Delete this app and download it again from the AppStore.
5. Contact the application developer
If you have problems using Apple applications, please contact Apple Support. If you have problems using third-party applications, please contact the application developer.
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