Psychological Assistance Hotline is useful.
The scope of hotline counseling:
1. General psychological counseling: adjustment problems, interpersonal problems, learning difficulties, career choice confusion, marriage and sexual problems.
2. Various emotional disorders: anxiety, fear, nervousness, depression and so on.
3. Counseling for somatic diseases: to relieve their distress about somatic diseases.
4. Counseling for the diagnosis and treatment of psychiatric diseases.
5. Counseling on mental health knowledge.
6. Counseling on the characteristics of mental health at different ages.
Hotline service requirements
1. Equipped with hotline equipment and strengthened departmental linkage. Hotline organizations should set up an independent and fixed hotline answering place, the environment is independent, quiet, spacious, at least two seats are arranged, each seat space is not less than 4m2, equipped with special hotline answering, recording, transferring, recording, storage and other equipment. Hotline with conditions, and local public security, civil affairs, medical institutions, etc. to establish a network linkage mechanism.
2. Strengthen daily management, standardize hotline services. Hotline agencies to standardize the collection, recording and preservation of business information, the development of hotline call registration, processing records and evaluation forms, preservation period of at least 3 years. Regularly summarize the hotline incoming calls and report to the higher authority of the institution to which the hotline belongs.
In the event of an important incoming call involving public **** security and other aspects, promptly report to the responsible comrade of the organization to which the hotline belongs, and report to the public security organs and other departments in the area after a comprehensive risk study and judgment. Hotline agencies should regularly evaluate and assess the work of hotline counselors, and publicize the caller's complaints and feedback channels.
3. Emphasize humanistic care and prevent burnout. Hotline agencies should create a good working environment, rationalize hotline duty, and ensure that hotline counselors combine work and rest. Strengthen the hotline counselor's mental health promotion work to prevent burnout.
4. Training and supervision to improve service quality. Hotline agencies should carry out regular training and supervision of hotline counselors to improve their service capacity, standardize their service process, and promote the professional and standardized construction of hotlines.
Reference:
Baidu Encyclopedia-Zhengzhou City Psychological Assistance Hotline
Baidu Encyclopedia-Psychological Assistance Hotline Technical Guidelines (Trial)