Maintenance service commitment letter

In the ordinary study, work, life, we always have less contact with letters, right, letters can convey their thoughts and feelings. How to write a letter to avoid stepping on the mine? The following is my collection of maintenance service commitment letter 6, welcome to learn and reference, I hope to help you.

Maintenance service commitment letter Part 1

The LED lamps and lanterns provided by our company are from our company's production, all have our company to provide after-sales service guarantee (spare parts supply and technical support guarantee). The company's after-sales service department has been professionally trained technical staff to provide 24-hour response service. Under the double guarantee of manpower and material resources. The company will provide the following free service items (except for man-made damage):

(a) according to the manufacturer's warranty regulations to provide free on-site maintenance services during the warranty period;

(b) free of charge for the warranty period for the failure of the LED lamps and lanterns to provide replacement and repair;

(d) free of charge to provide regular Tracking maintenance;

Detailed services are as follows:

First, LED lamps and lanterns warranty:

According to our warranty period of two years to provide free warranty for the whole lamp.

Second, the mode of transportation

After the purchase of the product, our company will first contact with the user unit specific person in charge, to confirm the delivery time and requirements;

Secondly, in the specified time, according to the agreement of the two sides will be transported to the product to your company;

Thirdly, for the products provided to ensure that there is an outer packaging, packaging appearance is not damaged, and not open; Fourth, the goods to your company to confirm the model and the number of contracts with no error before installation and commissioning; Fifth, the product packaging and all product add-ons belong to your company all by themselves;

Sixth, the product delivered to your company in the opening acceptance, if there is a lack of defects, spare parts and accessories, random tools, accessories, the product itself is broken, by our company is responsible for.

Third, the delivery time

After signing the procurement contract, my company and your company specific person in charge of contact to confirm the delivery time and requirements, in accordance with the contract on the working day delivery.

As a result of floods, fires and other natural disasters and manufacturers of supply delays and other irresistible factors, resulting in the contract within the product

products can not be delivered in whole or in part on schedule, our company will be within three days of written and telephone notification of your company and provide proof of exemptions, in agreement with the clearly proposed solutions and delivery time.

Fourth, installation, commissioning services

Our company has an after-sales 24-hour hotline counseling, in your company to appoint technicians for installation. Your company can consult our technicians through the after-sales hotline, and your company in the installation process may appear in the question will patiently communicate with your company, so that it can be later independent of the installation process.

Fifth, LED lamps and lanterns free warranty period (except for human damage)

Warranty period of two years free warranty

That is, from the date of the product (to the date of the official shipment shall prevail, hereinafter referred to as "shipment date") within two years (including), if the products purchased dead, lights do not come on, etc., we will be free to repair. We will repair it free of charge.

Six, the warranty period product failure service response time limit

1). 24-hour service hotline:

Our technical service department has a 24-hour manned service phone. Number :, you can also directly call the business manager's cell phone, holidays do not rest.

2). 30-minute phone response:

After dialing the quality of the phone, our engineers will be in 30 minutes to contact your company's responsible person on the phone to understand the fault phenomenon, to determine the maintenance issues, proposed solutions.

3). 7 days * 24-hour working system

My company's technical department of the service phone time: Monday to Sunday, 24 hours a day, holidays as usual.

Technical consulting services for normal business hours: Monday to Sunday, 8:00-----18:00.

VII, fault repair time limit

If the products provided by our company in the warranty period of the quality of the problem, non-human factors or improper use of the quality of the problem caused by the Division I will be given four working days to repair good.

VIII. Other

Detailed product warranty period and details of the contract signed by both parties as the basis.

Maintenance Service Commitment Part 2

According to the "People's Republic of China *** and the State Fire Services Law", "Yunnan Province Fire Regulations", the People's Republic of China *** and the State Ministry of Public Security Decree No. 61, "institutions, organizations, enterprises, institutions, fire safety management regulations", combined with the actual unit, signed this fire safety responsibility.

First, conscientiously implement the relevant fire laws and regulations, the implementation of the "prevention-oriented, prevention and elimination of the combination of" policy to "hidden danger than open fire, prevention is better than disaster relief, the responsibility is heavier than Mount Tai" as a warning, the implementation of fire safety responsibility system.

Second, each store users have to maintain fire safety, protection of fire safety facilities, fire prevention, fire alarm reporting obligations. No department or individual shall damage or unauthorized misappropriation, removal, deactivation of fire facilities and equipment, shall not be buried, encircling the fire hydrant, shall not occupy the fire spacing, shall not block the fire escape. Property security department will organize regular inspection, maintenance of fire facilities and equipment to ensure that the integrity and effectiveness.

Third, the store operators to establish internal fire safety regulations. The production, storage, use of flammable and explosive, toxic and hazardous, corrosive, radioactive and other chemical hazardous substances to implement fire safety measures, configure the appropriate fire-fighting equipment and equipment, to designate a variety of items familiar with the performance of the personnel responsible for the management of fire prevention and firefighting by mastering the knowledge.

Fourth, store users should consciously accept the property service center security management, implementation of fire safety.

Fifth, the store user to the store's fire safety work is fully responsible for, and develop relevant measures to ensure fire safety.

Six, the daily store before the end of the business should be a person to check the safety of water, electricity, windows and doors; a variety of electrical equipment, equipment must ensure the normal operation of overloading is strictly prohibited, is strictly prohibited equipment, equipment and equipment with a sick operation.

Seven, installation and repair of electrical equipment should be operated by electricians or professionals. Indoor circuits are not allowed to change, due to changes in the work must be approved by the Engineering Department of the Property Division.

VIII, without the consent of the property security department, are not allowed to use high-power electrical appliances, are not allowed to pull the wire to prevent fire.

IX, store users shall not exceed the original design of the installed meter capacity and unauthorized use of electricity.

X. Temporary fire requirements, must be reported to the property service center security approval, in the case of certain precautions, the issuance of "fire certificate" before use.

XI, the use of flammable and explosive and other dangerous goods, must be declared in advance to the Property Service Center Security Department for the record, without approval, prohibit the use and storage.

XII, store users should be equipped with adequate fire fighting equipment according to their own actual situation, fire fighting equipment should be placed in the designated location, are not allowed to move or for other uses, are not allowed to pile up any items in the vicinity of the fire fighting equipment.

xiii, store users should understand the use of fire equipment and performance.

xiv. For remodeling and renovation that involves changes in electricity and water pipelines, or installation of new routes, prior application should be made to the property office and the line layout of the remodeling and renovation should be provided in order to prepare for future inspections and repairs.

XV. Any violation of the provisions of the fire or other accidents caused by the perpetrator is responsible for all criminal responsibility and economic losses. Sixteen, according to the actual needs of the Property Service Center, the Security Department will make further changes or additions to this "fire safety responsibility".

XVII, the property service center security department found in the inspection process, the first will be "rectification notice" in the form of rectification and give the period, if the expiration date is not rectified for the second time will be a fine of 500 yuan to deal with, do not pay the fine for the third time will be reported in writing to the Tengchong County Public Security Fire Brigade to deal with.

18, this responsibility in triplicate, a store user, a property service center, a file. Nineteen, the responsibility of the letter from the date of signing effective.

Party A: Party B:

(Signature) (Signature)

Safety Officer:

Year Month

Maintenance Service Commitment Letter Part 3

In order to conscientiously carry out the implementation of the road transport vehicle maintenance management regulations. To ensure better quality of vehicle maintenance, prevent mechanical accidents, to ensure the safety of vehicle operation, the quality of vehicle maintenance requirements are as follows:

a. Compliance with relevant national laws and regulations, standards, according to the scope of operation or instructions for the operation of the specified operation, not to omit and reduce the operation.

Second, strictly control the procurement of parts, not to use counterfeit and shoddy parts.

Third, the strict completion of the vehicle factory inspection, qualified by the automotive maintenance quality inspector issued by the factory certificate of conformity, do not sell the certificate of conformity, no repair and maintenance of vehicles not in accordance with the technical specifications of the project does not issue a certificate of conformity.

Fourth, the implementation of quality assurance system, in the normal conditions of use, in accordance with the provisions of the Zhejiang Provincial Automobile Transportation Industry Vehicle Technology Management Regulations Implementing Rules provisions. Overhaul guarantee mileage 20000 kilometers or 100 days, secondary maintenance guarantee mileage 5000 kilometers or 30 days, minor repairs and special repair quality assurance date mileage 20xx kilometers or 5 days.

V. Do not repair scrapped vehicles, do not repair unlicensed, unlicensed vehicles, not assembled cars.

Six, not indiscriminate charging, strictly in accordance with the service station publicized the development of working hours fixed standard charges, do not cut corners.

VII. Strengthen the training of personnel, various types of jobs, positions do not use the personnel who have not obtained the certificate of technical workers.

VIII. Strengthen the repair process management, clear job responsibilities, the establishment of a sound vehicle maintenance, repair technology files, record content is true, accurate, centralized and standardized management. Supervision unit: Ningbo Road Transportation Management Office

Commitment unit: Ningbo Jiangbei Hongmei Automobile Repair Factory

Maintenance Service Commitment Part 4

Dear Customer:

Hello!

We know that your company, as a well-known real estate development company, do a good job of customer after-sales service work is the key to maintain and enhance the good brand. In order to cooperate with your customer service work, but also in order to reflect the good cooperation between our company and your company's willingness, according to the spirit of the bidding documents provided by your company and the contract of the project warranty and the warranty period of the provisions of the spirit of your company's project by our company won the bidding, our company will be your company on the maintenance service solemn promise as follows:

1, first of all, our company will follow the contract and the terms of the tender document First of all, our company will comply with the terms of the contract and tender documents, quality, quantity, on schedule to complete the work within the scope of responsibility of the project, and fulfill the warranty obligations according to the contract.

2, due to our reasons in the warranty period of the quality of maintenance, our company bear all the costs of maintenance itself, and another 10% of the cost of maintenance at the time of compensation to the owner, 10% of the compensation and maintenance costs and deducted in the warranty of our company.

3, in the engineering warranty period, belongs to our construction responsibility within the scope of the reasons for the cause of the project requires maintenance work, our company will be required by your time to repair and rectify the program will be sent to your company, and according to your confirmation of the maintenance program according to your request for time to repair, if we do not repair according to the above requirements, your right to entrust any professional maintenance contractor to repair, the cost of professional maintenance business according to the billing The cost will be charged independently and deducted directly from our project settlement, warranty or any payable amount to be paid to us.

4, when you send the professional maintenance business in the maintenance, our company to ensure that the provision of materials, technology, pre-construction of the situation and other aspects of the support, help and briefing, in order to assist in its fast and high-quality repair work.

5, your company dispatched by the professional maintenance contractor's engineering maintenance cost calculation method, in accordance with the professional maintenance contractor's billing fee independent accounting. We agree that your company can directly deduct from our project settlement, warranty or any payable amount to be paid to us. We have full confidence that you will take a fair and equitable position in dealing with the payment of costs.

6, in the engineering warranty period, your notice (can be written, can also be a telephone notice) I am responsible for a task of maintenance, our company will seriously listen to your staff command, scheduling, dress and other aspects of the requirements, to achieve thoughtful service, on call, to ensure that the quality of engineering maintenance and results.

7, due to the quality of our engineering reasons led to the expansion of the maintenance area and other claims put forward by the tenants, our company authorized your company full power to negotiate with the owners, your company has the right to decide, the results of the negotiations signed by the representatives of your company and the owners will come into effect, I will be unconditionally confirmed. Claims will be paid in cash directly by our company and will not be deducted from the warranty. If our company refuses to compensate, your company has the right to deduct the compensation fee from the warranty, and from the warranty to withdraw 25% of the cost of the claim as liquidated damages, as your company to deal with the complaints of the management fee and honor compensation.

8, our construction responsibility within the scope of the project in the warranty period, if any damage to your company's reputation and brand maintenance service quality (including the quality of the entity, the quality of the service work and maintenance progress) problems, the Division I bear all the responsibility, and your company to send a professional maintenance business to repair all the costs incurred in the payment are borne by our company.

9, in the project warranty period, our company will comply with your request, send enough high quality maintenance and management personnel responsible for maintenance work, and in the beginning of the warranty will be handed over to the list of your project department and property management office.

10, for maintenance personnel maintenance service etiquette education, in addition to your company may be trained, our company will also be sent to the maintenance and management personnel of the etiquette, dress and other aspects of the training, to achieve your standardized management of maintenance and management personnel requirements. If your company training, our company will actively cooperate with your relevant departments of the training work, during the period of time may occur in our company related personnel of the nest, transportation costs, washing costs and additional costs have been fully considered by our company.

11, you in the warranty period entrusted to the property manager, the maintenance of our company issued by the notice (can be written, can also be a telephone notification), our company are recognized as your company issued by the maintenance of the notice, our company are in accordance with the implementation.

This "Maintenance Service Commitment" as an attachment to the contract, will be reflected in the contract, our company in the offer fully take into account this factor, and no longer have any doubt about it.

Bidder: (Chapter)

Legal person in charge or delegate:

Date:

Maintenance Service Commitment 5

To: ****** Real Estate Company Limited

Our company fully responds to the contents of the Quality Warranty Agreement clause in the bidding document.

Section I. Service Commitment

1. Service Commitment within the Warranty Period

1. 1 Our company's commitment to the warranty period of responsibility

1. 1. 1. 1. After the completion and acceptance of the project, our company will implement the maintenance services of the system under construction. I unit commitment to free warranty period of two years, free warranty period: two years from the date of delivery of the announcement to the owner. Receive notification within 24 hours to arrive at the scene to repair, in addition to wearing parts, a variety of parts and components after two repairs still can not be used normally, the bidder should be replaced with the same brand, the same type of parts and components, replacement of parts and components from the date of replacement to recalculate the warranty period.

1, 1, 2, in the project handover acceptance of the trial run stage, our company will also stay on site part of the professionals, to assist the owners and property owners to solve the problems exposed in the trial run process, in order to ensure that the project of the various systems running normally.

1, 1, 3, my company promises to take over the operation of the property management personnel to carry out safety and use of management training, while developing and providing special equipment operation and maintenance manuals to help operators and maintenance personnel as soon as possible to familiarize themselves with the system and master the operation and maintenance of the skills.

1, 1, 4, I fully understand the importance of after-sales service to the project and long-term, the preparation of "after-sales service guarantee rules. Committed parties to ensure that after-sales service according to the "after-sales service guarantee rules".

1, 1, 5, maintenance project maintenance scope: the following

a, automatic fire alarm system: smoke, temperature detectors, manual alarm button, fire hydrant button, various types of modules, sound and light, standby power, fire alarm host, linkage controller and its wiring, such as a complete system.

b, fire hydrant fire extinguishing system: indoor fire hydrant box, outdoor fire hydrant, pump connector, fire pump, pressure regulator system and all pipe networks, valves (excluding the maintenance of buried pipe networks).

c, automatic sprinkler system: wet alarm valve, water flow indicator, safety signal valve, nozzle, pump connector, pressure regulator system and all pipe networks, valves (excluding the maintenance of buried pipe networks).

d, fire broadcasting and fire telephone system: broadcasting controllers, microphones, speakers, loudspeakers, audio equipment, preamplifiers, amplifiers, telephone jacks, fire telephone and its lines.

e, emergency evacuation instructions system: emergency switching, lighting brightness, charge and discharge energy.

f, gas fire extinguishing system: detectors, bleeder door lights, sound and light alarms, gas drive disk, starter bottles, drive bottle group, weighing device (excluding the filling of gas).

g, fire linkage control system: fire elevator, smoke exhaust fan, positive pressure fan, air conditioning, and a variety of air outlets, air valves, the interface linkage start, the fire pumps, fan control cabinets.

1, 1, 6, maintenance and maintenance of the implementation of the norms and procedures:

This maintenance agreement in the automatic fire alarm system maintenance work in strict accordance with the Chinese People's Republic of China **** and the national standard GB50166-20xx "automatic fire alarm system construction and acceptance of the norms," Article 4, 3, 2: the automatic fire alarm system of the periodic inspection and test regulations in the The requirements are implemented. Maintenance of automatic sprinkler system in accordance with the national standard GB50261-20xx "Automatic Sprinkler System Construction and Acceptance Specification", Chapter IX Maintenance Management and Appendix E Automatic Sprinkler System Maintenance and Management Work List in the implementation of the requirements. Excluding daily inspection and fire watch.

a, weekly inspection:

Party B of the maintenance project must ensure that the weekly inspection, inspection scope is:

(1) check the function of the fire alarm controller, fill in the system and controller inspection records.

(2) check the pipeline control valves, alarm valves are normal, to ensure that there is no water leakage and fire water system water, water pressure is normal.

(3) Check the playback function of the fire broadcasting and the intercom function of the fire telephone.

(4) check whether the pump room power supply and switch position is normal, and make a good inspection of the detailed records

b. Emergency troubleshooting:

When Party A's fire watchman on duty in the course of the fire fighting system found to be out of order, notify Party B by phone, Party B on the city project within three hours to send professional maintenance personnel to the scene, emergency troubleshooting; affect the whole system, the big failure, Party B maintenance personnel must be added to the fire system to ensure that the water pressure is normal. Failure, Party B maintenance personnel must work overtime, as soon as possible troubleshooting, to restore the normal operation of the system. In case of special circumstances (e.g. no spare parts, special parts can not be solved for a while) can not be repaired in time, it should be agreed by Party A and emergency measures should be taken; such as due to Party A's reasons (e.g. secondary renovation, etc.), it should be issued by Party A to prove in writing, before the repair can be postponed; in order to ensure that the whole system operates normally, the local faults must be repaired within two days. Maintenance personnel in the troubleshooting to restore the normal operation of the system, Party A should be in the Party B maintenance personnel to sign the fault disposal records recognized.

c, regular inspection:

Party B on the maintenance works undertaken must ensure that regular testing. Inspection content:

(1) Party B on the maintenance of the maintenance project must ensure that a monthly comprehensive testing, check the function of the fire alarm controller, fill in the system and controller inspection records, smoke blowing random test alarm detector alarm function; check the pipeline control valves are normal to ensure that the pipe network is not leaking and the amount of water, water pressure is normal; check the playback function of the fire broadcasting and fire telephone intercom function; check the power supply of the pump room. Speaking function; check whether the power supply of the pump room is normal, whether the switch position is normal, and make a detailed record of the test, should be manually or automatically start once a month the main equipment of the fire fighting system, such as fire pumps, smoke exhaust fan, positive pressure fan, etc., to ensure that a variety of motors start and stop normal, normal operation. Monthly automatic switching function test of each main and standby equipment should be carried out. Check fire pools, water tanks, fire pneumatic water supply equipment and automatic pressure stabilization equipment, using special testing instruments to simulate the alarm function and linkage testing of the alarm and linkage equipment; and testing instruments in batches to test the hydrant water pressure is in line with the requirements; the use of the end of the water test device to simulate the testing of the entire sprinkler system signal transmission and linkage, check the sprinkler nozzles and so on. Above content testing found problems should be dealt with in a timely manner.

(2) every quarter should test the system's 'water supply capacity to meet the requirements, the use of end of the water test device to test the water flow indicator, wet alarm valve action and signal transmission; the use of special testing instruments to test the detector, the alarm function of the manual alarm button and sound and light displays in batches on a regular basis; check the switching of the fire broadcasting, playback function; phased testing of a variety of fans, air vents, air vents, air valves, rolling shutters and other linkage equipment linkage. Problems found in a timely manner to repair, and should fill out the quarterly test form, signed by both A and B archives.

(3) each year must be a comprehensive comprehensive testing to ensure that the function of the fire system meets the requirements. Fire water storage equipment, outdoor hydrants, pump receivers and a variety of valves for a comprehensive inspection, maintenance, maintenance, oil change, rust, paint, etc., and should fill out the annual inspection form, signed by both parties A and B archives.

d, monthly, quarterly, annual inspection report in triplicate, the fire maintenance unit stamped to the fire department seal for the record returned to the property company archives.

1, 2, the project in the warranty period to provide on-site maintenance team

1, 2, 1, the establishment of the project manager as the leader of the professional and technical personnel composed of equipment maintenance team, for the project full-time to provide technical, operational security services.

1, 2, 2, 24 hours a day to provide maintenance protection. Warranty period maintenance guarantee group resident on-site, tracking process equipment carried out by the technology, quality assurance.

1, 2, 3, 24-hour after-sales service telephone.

2, the warranty period after the expiration of the service commitment

After the gratuitous warranty period, my company to provide a lifetime warranty system, received the owner's report within 24 hours after the arrival, do not charge

take any service fee (only the cost of materials charged).

The establishment of a regular tracking system, after-sales service owners rating table for owners to provide quality return visit service. After receiving the owner's information within 24 hours to reach the scene and troubleshooting, to ensure that the equipment is in good operating condition.

Section II Technical Support

1, the preparation of equipment performance, operation manual

Our technical staff in the completion of the project before delivery for the owner to prepare the performance of the system equipment, operation and maintenance manuals, provide the following information.

1, 1, the detailed description of the system (including the number of each device, installation location, etc.)

1, 2, the performance of equipment components, detailed specifications and technical parameters.

1, 3, test reports

1, 4, test run records

1, 5, detailed description of the performance of the equipment and the automatic control system

1, 6, the operation of the system equipment instructions

1, 7, maintenance of the technical instructions

1, 8, tools and spare parts detailed list

1, 9, Requirements for safe operation of the system

1, 10, flow chart of each system

1, 11, as-built drawings

1, 12, a list of suppliers of the main equipment and materials (including the maintenance period, the supplier's contact information)

1, 13, the operating instructions for the equipment, the technical parameters, the certificate of conformity test, the arrival of the list of spare parts

2, Technical training

Obligation for the owner of the various systems of technicians, operators, maintenance personnel for theoretical and operational skills training, free of charge to provide detailed training documents. Teach the performance of the system products, features, system processes, various operating parameters, troubleshooting methods and other theoretical and practical methods.

According to the technical requirements of each system, to assist owners to develop equipment operation and management of the relevant systems.

3, the return visit

In order to make the owners more secure in the use of the process, but also in order to verify the level of installation and summarize the experience and shortcomings of the project to carry out the following types of visits.

Technical visits.

Regular visits (monthly, quarterly, yearly).

Unscheduled visits (by phone, fax, mail, e-mail, etc.).

Symposium return visit (according to the needs of the owners).

Warranty period before the expiration of the return visit.

Bidder: Sichuan **** Fire Protection Engineering Co.

Legal Representative:

20xx, ***

Maintenance Service Commitment Letter Part 6

To:

We know that as a well-known real estate developer, your company is doing a good job of after-sales service for your customers, which is the key to maintain and enhance a good brand. In order to cooperate with your customer service work, but also in order to reflect the good cooperation between our company and your company's willingness, according to the spirit of the bidding documents provided by your company and the contract of the project warranty and the warranty period of the spirit of the provisions of the project, such as your company's project by our company won the bid, our company will be your company on the maintenance service solemn commitment as follows:

1, first of all, our company will follow the contract and the terms of the bidding documents, quality, warranty First of all, our company will follow the terms of the contract and tender documents, quality, quantity and on schedule to complete the work within the scope of responsibility of the project, and fulfill the warranty obligations according to the contract.

Bidding unit: (Chapter)

The legal person in charge or delegate:

Date: