. The company has developed a set of operating procedures and quality standards for cleaning and logistic support service systems, which have been widely adopted by hotels, guest houses, commercial office buildings, hospitals and other industries around the world, and have been recognized by ISO9000 and 9002 international quality standards. We have developed a complete set of cleaning operation methods by studying and exchanging, applying its basic principles and combining with our own actual situation. See Table 1～6. 7-step work method: standardize the cleaning work procedure, scientifically arrange the operation steps of the staff. Operation flow: the daily work of the staff is well organized, and each job has a schedule, which is convenient for managers to assess and check. Security protection: the implementation of security protection cleaning, is to maintain the personal safety of employees, under the conditions of security so that employees are happy to go to work, full of enthusiasm, work in a comfortable mood, safe and sound from work. Disinfection and isolation requirements: disinfection and isolation is the basic system of hospital health care work, is the basis of health care quality, is an important part of health care management work can not be ignored, according to the requirements of standardized cleaning work, is to avoid cross-infection, an important measure of positive prevention, is a strong guarantee of medical quality. Quality standard: quality is the life of cleaning work, to achieve quality standards is the purpose of cleaning work, such as outpatient toilets, the use of many people, management difficulties, the provisions of the quality standard must be published on the wall, and signed the name of the cleaning staff, so that the user to supervise, and enhance the sense of responsibility of the staff. Work assessment: "steps, processes, disinfection and isolation requirements standards" as a criterion, through the assessment, assessment of quality grades, and linked to the bonus, the implementation of target management, to promote the overall improvement of work quality. The formulation of the above operating procedures and quality standards, a more scientific standardization of the cleaning staff's operating behavior, while cleaning, delivery, meal preparation separate, change the past workforce both cleaning work and when the delivery staff, but also for the patients to open meals and water delivery mode, the implementation of specialized division of labor and professional management. 3 improve the quality of staff, is to improve the quality of the cleaning work of the key to the development of the operating procedures and quality standards is only a good start, in order to truly improve work quality. A good start, to really achieve the purpose, or rely on people to complete, everything is people-oriented. Therefore, it is essential to improve the quality of staff, such as the opening of the hospital, there are a number of farmers from the expropriation of land workers, according to the relevant policy provisions, it must be arranged for suitable work, and at the same time, according to the requirements of the municipal government re-employment project, the community has difficulties in living with the laid-off workers of the enterprise should be arranged for the job, so it is necessary to this group of cultural level of the staff training into a certain quality, can be modernized for the hospital services of cleaning team, how to make them competent for the work? How to make them competent? First of all, we start from the ideological construction, education and staff position, facing a highly competitive labor market, to cherish their hard-won jobs, set up a wholeheartedly for the hospital for the patient's services, love of work. They should have the spirit of dedication and ask the staff to firmly establish the concept of professional ethics of "I want to do" rather than "I want to do" in the process of performing their duties. In the construction of business, we in the staff on the job before the operation of training in batches, from their own safety protection, to the operation and use of cleaning equipment, from the various types of floor cleaning and maintenance requirements, to the knowledge of disinfection and isolation of a comprehensive and systematic training, and one by one assessment, qualified to be on the job, from the ideological change in the past, cleaning is a low level of labor, everyone can do the traditional concepts. Table 1 Cleaning operation steps Table 3 Security protection security protection (omitted). Table 4 disinfection and isolation requirements disinfection and isolation requirements (omitted) Table 6 cleaning work assessment (administrator daily spot check once a month, the overall assessment
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4 strict management, is the cleaning work to meet the standards of the guarantee of cleaning management, is to make the hospital's environmental hygiene, according to the quality standards, to meet the hygienic requirements. Good cleaning work, not only has the significance of aesthetics, but also has the significance of hygiene. ISO9000 series of quality standards of the basic requirements are: the use of scientific and advanced technical means, set up a scientific method of work, processes, standards, and then based on the "methodology, processes, standards," the control, this control is management. There is no management, the former is like a sham, so strict management, is the core of the cleaning work and the key, is the cleaning work to meet the standard guarantee. In the cleaning management process, the primary problem, we must do a good job in the quality of staff control, in the personnel department support and cooperation, we change the past "iron rice bowl" method of employment, and community re-employment departments to enter into a labor contract, the implementation of the survival of the fittest, the ability to enter and exit the employment system, the hospital set up more than 60 cleaning positions, over the past two years has recruited More than eighty laid-off personnel, after training, depending on their ability to work competitively, of which there are more than 20 people due to incompetence, quality did not meet the standard was eliminated and dismissed, for the expropriation of land resettlement of regular employees, the quality of their work and bonuses linked to achieve clear distinction between rewards and punishments. At the same time, the excellent staff with strong working ability are selected to take up the daily management, and insist on inspecting and checking every day, and adhere to the standard without relaxing. In the past five years since the opening of the hospital, the quality of the hospital cleaning work steadily improved, indoor floor doors and windows bright, no odor toilets, outpatient and waiting halls to give a person a spotless feeling, the outdoor environment is clean and beautiful, for the medical staff, the patient to create a humane and good environment, many times by the U.S. HOPE Foundation and the Chinese and foreign visitors praised, the new district Ai Weiwei will praise the hospital is a " patriotic hygiene work fine unit ". Patriotic health work fine unit", and recommended to the relevant departments of the city as a model to accept the inspection of the national health city, has been named "community health work superior unit", "Pudong New Area Patriotic Health Qualified Unit", "Shanghai Patriotic Health Standard Unit", "Shanghai Patriotic Health Standard Unit", "Shanghai Patriotic Health Standard Unit", "Shanghai Patriotic Health Standard Unit". It has been recognized as "Excellent Unit of Community Hygiene Work", "Qualified Unit of Patriotic Hygiene in Pudong New Area", "Shanghai Patriotic Hygiene Pacesetter Unit", and determined to be the visiting unit of China APEC Conference in 2001. The cleaning team composed of laid-off staff has been awarded and recognized by the Women's Committee of the New District and the Municipal Women's Federation. Summarize the management experience in the past few years, reflecting the leadership of the hospital in the logistics management dare to be the first, the introduction of the world's advanced concepts
and people-oriented and innovative reform consciousness. The concept of development with the times, scientific, institutionalized operation of the management of ideas. Logistical support work in the first line of medical, teaching, research, the quality of service for patients jumped to a new level. After studying, practicing and exploring, we are the first to formulate the operation procedure of hospital cleaning (seven-step working method), the first to formulate the workflow of hospital cleaning, the first to formulate the quality standard of hospital cleaning, the first to standardize the scope of assessment of hospital cleaning, and the first to implement the scientific management of hospital cleaning. The pursuit of excellence, the pursuit of perfection, to create a safe, comfortable, beautiful treatment environment is the new concept of modern hospital management services, but also the goal of logistics support work. In the future work, we will adhere to the logistical support work for the clinical first line of service, adhere to the scientific, adhere to the implementation of professional division of labor specialization management, always maintain a humble and studious, enterprising spirit, and strive to do a good job in the hospital's security services, and strive to climb to a new level.