Summary of the work of the hospital charges
Summary is a specific period of time on the study and work of life or its completion, including achievements, problems and experience and lessons learned to review and analyze the written materials, write a summary of our learning and work to improve the ability to make a summary of it, let's make a summary of it. How to write a summary will not be the same? The following is a summary of my collection of hospital charges, welcome to read and collect.
Hospital fee payer work summary 1
In the blink of an eye and will cross a year. From the end of xx to take over the hospital financial accountant, so far served more than seven months of time, looking back at the past seven months, the heart of a thousand feelings. During this period I am responsible for the financial work of the leaders, colleagues and departments of the strong support and enthusiastic help, I take this opportunity to express my sincere gratitude.
Accounting duties are the financial capital activities of the hospital accounting management and supervision. Accounting work is a "mother-in-law" work, things are complicated, and not like other clinical departments can use figures and results to speak. But I have been in office since, love their jobs, based on their positions, down-to-earth people, hardworking officers, conscientious, faithful fulfillment of their job responsibilities. Now more than seven months to report on the work as follows:
First, love and dedication
Solidly engage in hospital financial accounting and management, not afraid of difficulties, enthusiastic service, and play their due role in their positions with the rising volume of hospital business, accounting and workload has also increased since the takeover of the I work overtime! I have worked overtime since I took over, and I have carefully handled the accounts for the month of x and finished them in time. I quickly familiarized myself with the work tasks, studied the hospital management program, and as required, the quarterly variable pay accounting on time. I started on the 21st of each month on the checkout of discharged patients one by one, sub-projects, sub-departmental entry summary is completed and printed out by the head nurse of each department, pharmacy, medical unit chiefs, each one for verification, to confirm that there is no error before recording inpatient income. Before the 5th of each month to the previous month's accounts processing is completed, print out the vouchers, financial statements and then bound and filed for safekeeping.
Before the 5th, submit a monthly statement of income and expenditure for the previous month to the bureau in charge, and submit a statement of income for the previous month to the head of the hospital, as well as a summary and comparison table of income. At the same time, the new fixed assets to be entered, to maintain fixed assets in the fixed asset management software and financial accounts consistent, the end of the year to timely report to the county bureau of fixed assets annual report. Quarterly statistics should be the income of each department and personal income, according to the hospital management program real and accurate, factual accounting of the floating salary of each department, the formation of the draft submitted to the hospital leadership for approval on time to honor the floating salary of the hospital staff.
While doing the above work, strengthen the management of bills, the collection room, nursing department, cashier and other invoices strictly implement the management of payment. The tuition fees paid by the students according to the ticket in a timely manner into the computer for checking, the students receive a license to check the student tuition fees one by one. I am warmly received by every student who inquires about tuition fees, and I always devote myself to my work with dedication, enthusiasm and patience. Always take their positions as a window of hospital services. The work of the Finance Department is like the wheel of the year, the end of a month's work means that the next month's work begins again. Although complicated, trivial, there is not much novelty, but as the lifeblood of the normal operation of the hospital, I y feel the value of their positions, so in practice, in line with the principle of objectivity, rigor, meticulousness, I have developed a rigorous, meticulous and pragmatic style of work. In handling each accounting transaction to be realistic, careful review, strengthen supervision, the requirement for me to sign the audit of the expenditure for careful review, to ensure that the accounting information is true, legal, accurate and complete, and effectively play the role of financial accounting and supervision.
Second, there are shortcomings in the work
1, in the business knowledge and management experience and since the requirements of their own work there is still a gap.
2, to carry out the work of the idea is not broad enough, lack of innovation.
3, some of the day-to-day work is not detailed enough, deepening, management only stays on the surface, did not play a real role, for this situation in the future, how to do the work of doing a deep, strengthen the financial supervision and management functions, should be the focus of my work in the future.
Three, next year's work intends
1, continue to do a good job of the financial basis and accounting work, while strengthening the communication between the Finance Section and various departments to actively participate in the hospital's business activities to achieve a prior understanding of the aftermath of the analysis to strengthen the forecasting and analysis of financial data and found that the problems and differences in a timely manner with the departments to communicate and identify the causes to be corrected. The company is also actively involved in the communication between the hospital's business activities, so as to understand beforehand and analyze afterward.
2, innovative ideas, strengthen financial management and supervision, check the leakage, do a deep and detailed work, strengthen the supervision of financial income and expenditure, to ensure that the hospital revenue does not flow, the hospital funds can be reasonable and effective operation of the use of hospitals, so that the hospital to maximize the benefits.
3, constantly strengthen their own learning, improve their own business level, learn from experienced comrades, seriously explore, summarize the method, enhance business knowledge, master business skills, improve their business management level, and strive to provide a practical and reliable financial basis for the leadership of management decision-making, and be able to play a real role in the role of the financial staff.
The new year is approaching, the new year means a new starting point, new opportunities, new challenges, I will insist on doing what is necessary to do physically, with a more full of enthusiasm for work, with a more positive outlook into the work, based on their own positions, to fulfill their job responsibilities for the development of the hospital to contribute to my modest efforts!
I have been to the hospital for more than two months, during the period under the leadership of the President of the xxX, under the guidance of the xxX section chief, in order to fully implement the budget management, strong foundation, grasp the norms, and give full play to the financial management of the core role in the management of hospitals, the financial work of the work of the two months has improved significantly, is now reported on this two-month work is as follows:
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First, the quality of the standard as an opportunity to continuously enhance the budget management awareness of all staff
According to the characteristics of financial management and the need for financial management, in a timely manner to listen to the guidance of the President of the Duan, so as to make each work has a plan, implementation, supervision and assessment. In terms of cost control, the first is to take the way of coordination and integration of the department, the cell phone, landline fees, office expenses, medical supplies and departmental water and electricity costs quota control, saving the best, overspending on their own, and cultivate a sense of conservation of the staff. Secondly, the budget approval method is adopted, and the expenses other than the fixed amount must be approved at all levels first, and the expenses incurred without approval are not reimbursed. In terms of cash budget, in order to improve the accuracy of the cash budget, in the actual payment of the cash budget items are not paid, over the budget payment standard is not paid, so as to improve the awareness of cash budget. In the staff loan repayment, the provisions of the loan must be repaid within fifteen days after the departure, and written into the section policy objectives, indeed played a positive role in reducing the amount of borrowing, reducing the occupation of funds, to avoid the occurrence of doubtful accounts. Through the budget management of this effective management tools, the staff's sense of norms to further enhance the promotion of the work.
Second, the training as a driving force, and constantly improve their own accounting business level
has always been the leadership of the hospital as the development of personnel training, enhance the competitiveness of the hospital breakthroughs, financial management work is also in urgent need of high-caliber accounting practitioners, and therefore, according to the actual work of the requirements of the pre-service on the formulation of personal accounting program, step-by-step, the accounting program, the financial management work is also urgently needed. Therefore, according to the requirements of the actual work, I made a personal plan for further study of accounting before joining the company, and carried out self-study in a systematic and purposeful way. Through the study, I further understand the hospital's various management systems, know the work requirements of the hospital accounting staff, how to do a better job of financial work and so on. The company has also improved its initiative and enthusiasm for good financial work.
At the same time, I also actively participate in various forms of learning, and strive to improve all aspects of financial management. Members of the financial section is to improve their own quality as whether they can work, whether to improve the level of financial management of the top priority, I understand this reason, so actively enterprising, hard to learn, and strive to obtain the primary title of accountant next year, to do a good job in the hospital's financial work to provide a higher standard of quality assurance.
Three, the assessment as a means to promote the improvement of the level of financial management
With the further depth of the hospital management, financial 'management function gradually enhanced. In order to increase the accountability assessment, to ensure the implementation of the accountability system, I despise the administrative office of the hospital and the medical department together with the active participation in the assessment, strictly according to the accountability system to assess the cash, to ensure the smooth implementation of the work. The company's website has been updated to reflect the seriousness and fairness of the accountability system.
In these two months of financial management work, the most important point is to borrow the assessment system of the municipal council, to take the quality of work and policy objectives of the assessment mechanism, the management requirements and priorities, into the quality of work and policy objectives of the assessment. The hospital accounting, treasury policy objectives and quality of work assessment standards were formulated, and departmental expense budgets and staff loans were written into the policy objectives. Through the month of assessment and salary linked to the bonus, etc., to cash according to the "Financial Accounting System" and "Accounting Law" requirements, comprehensively improve the quality of financial accounting, realistically reflecting the results of financial operations, to do the integrity of the taxpaying units. And successfully passed the annual local tax on the tax situation of the inspection, strengthened the supervision and management of financial functions, standardized the financial control behavior of the various sections, a strong guarantee of the smooth progress of the work.
Four, actively involved in the hospital treasury management, hospital property and materials inventory and inventory
With the continuous development of the hospital, the financial management function is increasingly visible. Financial management is involved in all aspects of hospital management, from the material procurement in the price, to the actual purchase of the audit, and then to the disposal of waste materials, etc., despicable with the Chen Huifang section chiefs are involved in, play a role in the financial section of the hospital management as it should be.
Through the verification, improve the hospital consumables into the warehouse, custody of responsibility, standardize the control of consumable materials in various departments, effectively prevent the emergence of errors. This strengthens management and ensures that the accounts and accounts of property and materials are consistent, and improves the effectiveness of the utilization of property and materials.
Fifth, to improve the financial order rectification work, fully prepared to meet the audit
According to the XXX section chief of the financial order rectification requirements, combined with the hospital's own reality, seriously improve the self-checking and rectification, in particular, the rectification of the work is considered to regulate the hospital's business behavior of a good opportunity. First of all, the medical consumables, medical equipment since 20xx purchase, storage business seriously check, and check with the logistics section, to ensure that the account, the account is consistent with the actual, no violation of the provisions of the act, to ensure the quality of the self-examination work. Secondly, the hospital departments to conduct a comprehensive audit, to strengthen the cost of each department budget control, and then to the procurement of financial work involved, despicable are closely follow the footsteps of Chen Huifang, standardized financial groundwork, to meet the Audit Commission's inspection to be fully prepared.
Six, strengthen fund management, reduce capital occupation, improve capital utilization
I hospital gear ratio is not high, but in order to effectively reduce the gear ratio to the optimal, the special arrangements for all cost control work from the drop of a hat, control the use of funds, improve the efficiency of resource utilization, first of all, the arrears of the situation has been analyzed, together with the departments and offices to actively recover the arrears. Firstly, the situation of arrears was analyzed, and the arrears were actively recovered in conjunction with the sections. Secondly, we do a good job of budgeting and compiling cash budget to prevent the backlog of funds. Thirdly, we strictly implement the management regulations of the provincial fund clearing center, strictly control the fund occupation of the hospital, and upload the medical consumables, instruments, advertisements and medicines in time according to the requirements. This reduces the capital occupation, reduces the financial cost, and greatly improves the hospital's capital utilization efficiency and economic benefits.
The above is a summary report of the business matters since the despicable entry, in the coming year, I will listen carefully to the guidance of the President of the Duan speech, closely follow the footsteps of the Chen section chief, planning, coordination and implementation of the hospital's financial services, for the hospital's sustained, stable and long-lasting development of the hospital's own strengths.
Hospital fee collector work summary 3A year's work and come to an end, in this year, what are the gains and losses, what is worth sharing the experience, to their work to do a year-end summary of it. Hospital financial work in the hospital at all levels of leadership of the organization, combined with the planning and arrangement, the whole section of the staff with a clear goal, with one mind, *** with the same efforts, a better completion of the hospital's financial management and accounting work. Ensure the normal development of the hospital's medical work and the reform of various systems, and constantly improve the economic and social benefits of the hospital, and strive to strengthen financial management, to ensure the smooth realization of the hospital's economic goals. By the hospital staff *** with the efforts to complete the financial planning work, now the specific work is summarized as follows:
First, actively carry out political and business learning, improve the quality of professional ethics of the workforce
1, the organization of the Finance Section accountants to study the projected implementation of the 20xx annual "Hospital Accounting System", through the study so that the accounting staff in advance of the state on the hospital accounting system. Accounting staff in advance to grasp the changes in the national accounting system on the hospital.
2, to participate in a variety of learning and training, such as accounting continuing education learning, auditing continuing education learning, learning all the exams passed.
3, the charge of professional ethics training: emphasize the charge of "integrity, honesty and trustworthiness" of the importance of the hospital is currently being implemented, "charges for the system," "refund management system," "hospitals to strengthen the control and management of medical bills on the relevant provisions of the" to the charge of the explanation.
Second, there are shortcomings in the work
1, in the business knowledge and management experience with their own job requirements there is still a gap.
2, to carry out the work of the idea is not broad enough, lack of innovation.
3, some of the day-to-day work is not detailed enough, deepening, management only stays on the surface, did not play a real role, for this situation in the future, how to do the work of doing a deep, strengthen the financial supervision and management functions, should be the focus of my work in the future.
Three, strengthen asset management, to ensure the safety of hospital assets
1, the use of effective methods and monitoring measures to strengthen the management of monetary funds, to ensure the safety of funds: the hospital's daily monetary funds flow is large, to ensure the safety of funds, the fee office should be issued in accordance with the implementation of the daily fee system, the cashier every day will be sent to the cash on time. The cashier sends cash to the bank on time every day. Due to the special nature of the hospital, often after the cashier bank deposits, there are patients to pay hospitalization fees, resulting in cash over the bank, for this reason, the financial establishment of a cash reporting system. Finance Section of the outpatient fee collectors refund random sampling, in order to monitor the refund behavior, but found that this work is still flawed, financial thinking about new management methods to plug the loophole, emphasizing the refund, reported loss, voided bills must be turned over, the establishment of the bill handover mechanism.
2, every six months the organization's financial staff of the hospital materials field inventory, the hospital materials to do a good understanding of the situation, in order to collaborate with the relevant departments **** with the management of hospital property and materials.
3, in mid-December this year, together with the equipment section of the personnel will be on the hospital fixed assets inventory.
Four, strengthen the management, the establishment of a good working order
1, and actively promote the development of the new rural health insurance medical work, a serious understanding of the relevant policies and regulations, with the relevant work, so that the work of the hospital to carry out more and more smoothly, conducive to the development of the hospital.
2, the hospital price of the work is still to be further improved, should seriously do a good job in the investigation of the relevant aspects of the work, put forward rationalization proposals, make the hospital medical charges more compliant and reasonable, and help to increase the hospital's competitiveness in the market.
Fifth, actively cooperate with the promotion of hospital digital construction and health insurance software interface
Finance and its departments in the replacement of hospital software, health insurance interface software is not running smoothly, for the early realization of the hospital digital and overcome the difficulties, and actively cooperate with the work of various departments have made efforts. Hospital HIS system financial management-related statements have been idle to further improve.
Six, active external communication, strengthen the contact with relevant departments, and promote the work in an orderly manner.
1, with the Development and Reform Commission, the Finance Bureau to strengthen the contact, so that the hospital's work in an orderly manner to promote the annual financial allocations to the account as well as next year's hospital budget expenditures on the completion of the work.
2, accepted the Price Board this year, the annual review of fee licenses and successfully passed.
3, the hospital information card charge application, due to advance contact with the Price Bureau, explaining the hospital digital construction needs to be supported by the Price Bureau, so that the information card charge application in a timely manner to be approved to ensure the smooth implementation of the hospital outpatient physician workstations.
The new year is approaching, the new year means a new starting point, new opportunities, new challenges, I will insist on doing the physical, with more full of enthusiasm, with a more positive outlook on the work into the work, based on their own positions, to fulfill their job responsibilities for the development of the hospital to contribute to my modest efforts!
Hospital fee collector work summary 4In a short period of time, after the hospital leadership's strong support, we quickly reorganized the financial team, and to ensure that the financial work before and after the undertaking and smooth transition; through a few months of adjustments and integration, the new team adapted to the new working environment, and do a good job of the basic work of the Ministry of Finance at the same time, the financial work has been appropriately optimized. Under the correct leadership of the hospital leadership and the support of various departments, through our financial department of all personnel **** with efforts, basically completed the tasks assigned by the leadership. Now on the four months of work from five aspects of the review as well as look forward to xx year work planning.
First, the improvement and optimization of the financial management structure
1, according to the scale of the hospital's current business, the physical accounting job job content decomposition, respectively, by the cashier and fixed assets accountant and the accountant and warehouse accountant, not only to meet the needs of the management, but also to reduce the number of a job, to the company to save the cost of human resources.
2, a clear division of personnel duties and responsibilities, and refine the job responsibilities of each position.
For example: the accountant prepares the payroll, the financial manager reviews and prints it and passes it to the dean for approval. Approved payroll passed to the cashier, the cashier submitted to the bank issued. Pay stubs are printed by the accountant and issued to all employees. In the arrangement of specific work, strictly in accordance with the requirements of the internal control system to divide the labor.
3, to create a conscientious, dedicated to work, adhere to the principle of learning team.
Through continuous communication with all employees, the concept of keeping abreast of the times, continuous learning, as well as the honor of the institution I honor, adhere to the professional ethics of accountants and so on. Monthly arrangements for accounting staff to the Inland Revenue Department to participate in training, and encourage financial staff to actively participate in the title examination. Collection of previous various systems, timely delivery to all positions to learn.
4, while actively learning from the advanced experience of the industry.
(1), to carry out a variety of training, vigorously train young employees. In the case of business completion, the plan is to use a weekly centralized learning 2 hours program. Taking turns by all financial staff to explain the country's financial and tax policies. Ensure that the quality of the staff to improve the synchronization with the development of the hospital.
(2), continued to give employees encouragement to improve the collective honor of the Ministry of Finance. Correct mindset, to achieve the best work results.
Second, the work of outreach
1, to reduce the cost of corporate tax.
2, in a timely manner with the municipal health insurance, provincial health insurance check financial data, the realization of the patient's personal breakdown of the reconciliation, to change the current situation of only the total number of no breakdown.
Third, accounting
1, cleaned up the previous year's vouchers and information, and made up the archive catalog. Collected and organized the original financial room cluttered with information, re-categorized and stored.
2, the financial software, from the original computer merged into the current work computer, saving resources.
3, the organization does a good job of accounting, on time to complete the company's daily financial accounting work. Timely processing of accounting vouchers, correcting the history of the phenomenon of centralized bookkeeping at the end of each month summary, to provide timely financial data to the leadership.
4, monthly tax on time, without delay declaration.
5, work to adhere to accounting supervision. In handling the reimbursement of expenses, strictly in accordance with relevant financial regulations and hospital regulations and approval authority.
6, the end of each month in a timely inventory of the pharmacy and logistics warehouse. For the problems found, with other departments to find the reasons.
7, actively cooperate with the group's financial work. On time to submit the financial statements required by the group; according to the group's requirements to prepare for the erp system on-line data.
8, the hospital's existing assets were analyzed, and the historical accounts were checked.
(1), according to the group requirements, the preparation of financial budget.
(2), customize the monthly report submission system, including the content of the report, the recipient, the submission requirements.
(3), xx end of the year in December 28-31 organization of the whole hospital inventory. To be inconsistent with the timely processing of matters into the accounts.
(4), the end of each month to prepare in advance for the next month's funding plan.
(5), contact with the other side of the business, to carry out the reconciliation work.
(6), the establishment of the hospital capital preservation model, detailed measurement of profitability balance point.
Fourth, financial management
1, analyzed the existing rent of the hospital. Using the field view to obtain data, the rent of the joint tenant was compared with the rent borne by the hospital.
2. A system of charging for photocopying medical records was written.
3, sorted out the warehouse in and out of the warehouse process, changed the warehouse administrator and warehouse accountant in and out of the warehouse authority, clear responsibility.
4, drafted the marketing department business trip plan and report form.
5, through the customer file analysis. Know the hospital's largest customer base age group and the main areas of distribution. For the hospital to develop strategies and market business provides a reference.
6. Modified outpatient and inpatient fee waivers and refunds.
(1), vehicle management is refined to the mileage. Linking fuel consumption, maintenance, and driving records to mileage.
(2), the realization of cost departmentalization. By setting up a "comprehensive apportionment" account, the cost of providing services to other departments, according to the beneficiary object is divided into specific beneficiary departments, to change the existing situation of a swarm of accounted for the "hospital office".
(3), through contact with the group finance and engineers, the operating room received instruments and supplies to achieve tracking management.
(4), the retail pricing of drugs, to achieve compliance with national policies, hospital efficiency, market conditions, to maximize hospital profits.
(5), the hospital's comprehensive diagnosis and treatment charges, through the analysis of detailed cost items, to achieve the best diagnostic and treatment results will be the lowest cost control. For example, a surgery, the breakdown of the materials consumed in the standard case, and the actual charges to be compared.
(6), the preparation of the hospital's internal control system.
(7), the preparation of the hospital involved in the financial process of the operation manual, follow the practical, easy to understand the principle of facilitating colleagues to deal with the financial business clear and concise.
Fifth, the work of other departments
financial staff as a member of the hospital, the obligation to recommend the hospital to relatives and friends around. Each financial personnel should do their bit to develop business for the hospital. Cooperate with the marketing department to carry out community clinic promotion.
1, continue to maintain efficient collaboration to minimize internal management costs of the concept of supporting the development of the hospital's business.
2, to encourage financial staff to dig around the leads, for the hospital business development to contribute their strength.
The hospital fee collector work summary 5
I have the honor to become a member of the xx hospital, time flies, in the blink of an eye, in xx internship has been x months fast. This is a precious experience in my life, and has left a deep impression on me.
20xx x month x day, in accordance with the requirements of the hospital on time to report to the internship unit. After the arrangement of the leadership of the Finance Department, I was assigned to the Finance Department outpatient fee office internship. In this x months time, in the leadership, masters and colleagues care and guidance, through their own unremitting efforts, all aspects have made some small progress, now my internship is reported as follows.
Remember, before entering the xx hospital outpatient charge office internship, I do not know very well the understanding of the hospital outpatient charge office, for their ability to understand and master the hospital financial department outpatient charge in this area of work knowledge is very worried. Therefore, in the internship period how to recognize, understand and familiarize themselves with the industry, it has become my priority.
First, through theoretical learning and daily work accumulation so that I have a more profound understanding of outpatient charging
I remember to the first day of outpatient charging office, I got the first information is xx hospital xx fee payer job description. If you don't understand, learn, is the premise and foundation of all progress achieved. In this period of time, I carefully studied xx hospital outpatient charge office of all kinds of related information, read a lot of prescriptions and from the network ingested a lot of useful material. In addition, every day when I studied with my master, I would read every prescription and every laboratory test that my master charged, and I would say the names and measurements of the medicines on the prescriptions to my master and make notes accordingly, so that I could consolidate and review them at home, so that I could have a general understanding of the ways of writing prescriptions issued by different doctors. Slowly, I clearly realized that the most important and basic thing to be able to do this job is to be able to read and understand the prescriptions. Therefore, the only way to do this is to read prescriptions written by doctors. The only way to do this is to read the prescriptions more often, so that I can immediately recognize the prescriptions, laboratory tests, and various checkups that the doctor writes out. The notes you make must also be memorized carefully so that you can use them with ease.
Two, adhere to the political and economic study so that my ideological and theoretical qualities continue to improve
Diligence and dedication to the spirit of professionalism and ethical qualities of the work is the guarantee of the smooth implementation of each job and ultimately successful. In this x months time, conscientious to do the work of this occupation, never late and early departure, use of double time to participate in xx training courses, in order to improve their basic knowledge in xx. With passion to actively and conscientiously complete each task, strictly abide by the rules and regulations, conscientiously fulfill the duties of the post, consciously operate according to the rules; usual life unity of colleagues, and constantly improve their teamwork spirit. From school to enter the community at the same time, I am more determined to do their own ideas and to do it all the time: to have a positive and open-minded mind, a good habit, a goal and plan and completed on time is so important, and ultimately determine the success or failure of a person. This book allows me to have a further understanding of their own lives, the desire to make a breakthrough, I will be in the future work and life when to remind themselves, so that their future life path more and more wonderful.
Three, seriously study the functions of the post, the ability to work has been improved
When I went to the xx hospital internship before the xx building has been remodeled and completed. Around the middle of x month in 20xx, x floor of the outpatient building began the remodeling project, we all began the work of relocation, all departments also have a temporary office space. During the first x weeks of the relocation, patients were not very clear about the registration fee, where each department was located and where the pharmacy was located, and there were cases where patients did not understand and blamed us. The leaders of the finance department also for these problems, make corresponding work change program:
1, optimize the process, simplify the link, increase the service window, shorten the waiting time of patients, queuing up for no more than 8 minutes;
2, in the inpatient department and the emergency building and so on, set up a standardized, clear, eye-catching signposts;
3, require outpatient fee payer Consciously abide by the good service attitude, service language standardization, put an end to raw, cold, hard, top, push phenomenon and so on. However, I believe that all patients can finally understand the hospital to do so for what? It is to improve the service process, improve the medical environment, and facilitate the patient's medical treatment. Our outpatient fee office everyone is constantly improving service awareness, improve service attitude, enhance communication with patients, change service style, focus on honest service, and patients to build a harmonious relationship, to provide patients with warm, careful, loving, patient service.
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