Township Citizen Service Center work report
Township Citizen Service Center work report, summary is a mirror, through the summary can be a comprehensive understanding of their own work deficiencies, I have organized a good township Citizen Service Center work report of the relevant information, take a look at it.
The township citizen service center work report 1
Part 1: township citizen service center work summary
Mei home township is located in the northeast of XX County, 22 kilometers upstream of the Gemstone Lake, east of XX City, XX County, XX City, bordering the north and Lingyan Township, west of Shaba Township border, the south and the Gemstone Township, the township area of 49.66 square kilometers, jurisdiction of 9 administrative departments, the township area of 49.66 square kilometers. The township covers an area of 49.66 square kilometers, with a jurisdiction of 9 administrative villages, 1 neighborhood committee, 85 villagers' groups, and a total of 5117 households with a total population of 16832.
In order to comprehensively improve the public **** service environment, enhance the public **** service capacity, to better serve the masses in the mountainous areas, but also in order to more accurately demonstrate the function of the station norms, behavioral norms, quality of service norms, we are based on the reality of the township to "further transform government functions, improve efficiency, build a good service window, create a service platform," as an opportunity, pay close attention to the construction of the convenience center and standardized operation. And standardized operation.
First, the basic situation
Plum hometown Citizen Service Center is located in Plum hometown people's government courtyard, according to the standardization of the unified requirements of the higher level, invested more than 100,000 yuan to build and become, and in August 20xx official operation. 20xx Township Party Committee invested nearly 150,000 yuan in 20xx, the Citizen Service Center to achieve the upgrading of the hard- and software Renovation, now the office area of about 200 square meters. Center stationed in the party and government offices, social planning office, social office and other departments, set up seven service windows, stationed 14 professional staff, the implementation of fixed-post, fixed-responsibility, fixed, front and back desk centralized open office mode, for matters related to family planning, civil affairs, disabled persons' union, building management, land, forestry, labor and other 52 public **** services. Service center to implement dual management, administratively under the leadership of the township party committee, the government, business by the guidance of the relevant higher functional departments. The service center is equipped with modern office facilities such as computers, printers, cameras and other modern office facilities, as well as mass rest chairs, drinking fountains, newspaper racks and other service facilities.
Second, personnel management
Citizen Service Center staff to implement the "dual management", the business by the leadership in charge of guidance and management, day-to-day work by the Citizen Service Center supervision and management. Each service window are stationed in good political quality, high business level, strong sense of responsibility staff. At the same time, the implementation of the service center staff subsidies, welfare benefits.
Third, the system management
The township party committee, the government set up a special leading group, and formulated and issued a "further improve the construction of the people's service center of the implementation of the views," and other documents, a clear people's service center of the service projects, staff, procedures, management systems and operational mechanisms to ensure that the staff is lean, standardized, and adequately funded, so that the people's services to the people's center of the implementation of the views of the people's service center. Standardized and adequately funded, so that the construction of people's service centers into the institutionalization and standardization of the track. Through the public service center staff identity, service hotline, commitment matters, the full implementation of the sign on duty, registration and pin number system, further increase the openness and transparency of the work, for the general public to create a good business environment.
Four, strengthen supervision and management.
In order to strengthen the supervision of the Citizen Service Center, the township party government in the Citizen Service Center installed electronic monitoring equipment, the township party and government of all the leaders can be in their own offices to monitor the work of the Citizen Service Center status. This makes the work of the convenience center completely open and transparent, completely eradicating the past masses to the government to do things "people hard to find, door hard to recognize, face hard to see, things hard to do" phenomenon, enhance the masses of the party government trust and support.
Five highlights
The implementation of "one-stop" service. Township government window units and service industry for all matters, to "one-stop" service mode. On the one hand, changed the previous registration confusion, the applicant came to handle matters, first by the people's service center staff reception, registration, signature, hand over to the leader in charge of the signature, and then handed back to the service center for processing. On the other hand, change the seal of confusion, the applicant to deal with matters, by the service center staff to accept the first, depending on the type of business to be handed over to the leaders in charge of review and sign and then given to deal with. Truly achieve the "one window acceptance, internal circulation, time limit to finish. This year, my township service center **** accepted 1966 pieces of mass applications, has been closed more than 1953 pieces.
Although our work has made certain achievements, but there is still a gap with the higher requirements and expectations of the masses. In the next step of the work, we will continue to increase the standardization of the operation of the people's service center, and further change the style of work, innovative mechanisms, improve efficiency, and strive to build the people's service center as a bridge between the party and the government to contact the masses, close the relationship between the party and the community. Fusion agent, for the Meijia economic and social development to make greater efforts.
Part II: Township Citizen Service Center Summary
Hu Lu Township Party Committee, the township government actively around the municipal party committee and the municipal government put forward the "construction of a strong and famous city" of the overall requirements, and conscientiously study and implement the spirit of the 18th National Congress, and conscientiously carry out the party's mass line education and practice activities, in accordance with the "beautiful", the "beautiful", the "beautiful" and the "beautiful". Practice activities, in accordance with the "beautiful Hu Lu, humanities Hu Lu, characteristics of Hu Lu" development ideas, clear town of new rural construction indicators, one by one, the breakdown of tasks, the implementation of the responsibility of the leadership of the responsible person, after the town up and down the *** with the efforts of the work in 20xx was steadily advancing.
1, focus on agricultural development
To develop, agriculture is fundamental, the town party committee, the town government has always been the agriculture as the town's top priority work to grasp, is committed to optimizing the development of modern agriculture environment and agricultural infrastructure. Grasping the weak, clear advantages, efforts to boost the town's agricultural economy and fast development.
First, accelerate the development of modern agriculture. Fully guarantee the construction of grain production functional areas and modern agricultural parks, the implementation of the "food security responsibility system", to complete the requirements of the municipal government, the total annual grain production of 8080 tons, sowing area of 25,500 acres. Agricultural product quality and safety is guaranteed, complete the city agricultural bureau requirements for 200 batches of draw, are up to the standard reported. Completion of the city electric university training more than 80 people, the city driving school training 125 people, the township organized training more than 300 people.
Second, improve the agricultural infrastructure. Has been reported to the village of Liming, Xia Chengli village, Xikou, Xinzhou, Qunli, Haili, Yanshan 7 villages of agricultural renovation projects, the preliminary work has been carried out, Xikou, Xia Chengli, Xinzhou, Haili *** counting the completion of the renovation of the house 13600 square meters. Grasp the meteorological disaster prevention and mitigation standardized construction, has successfully completed the meteorological disaster prevention and mitigation standard demonstration village construction. Implement the four sides of the three work, do a good job of greening ecological work in our town, complete the annual plains greening task of 350 acres, Dongshan Village, a new XX City greening demonstration village, Caizhai Village, Dongshan Village, created for the XX City Greening Demonstration Village. Construction of ten special fruit road, the greening of the ten connecting roads between the villages using fruit tree planting, **** invested 1 million yuan, planting varieties of fragrant bubbles, pomegranates, prunes, kumquats, loquats, etc., ornamental and practical at the same time.
2, focus on the construction of beautiful countryside
First, the comprehensive promotion of environmental remediation. Mobilizing party members and cadres, village representatives, the masses actively participate, focusing on the Baixi River along the coast, along the highway, the village ditches and ponds to clean up and rectify. As of November 18, the town **** dealt with all kinds of domestic garbage 5320.4 tons, 1602.4 tons of construction waste, cleaned up 340 ponds, 393 stinking ditches, cleaned the river 28,020 meters. Comprehensively launched the town's integrated treatment of domestic garbage collection and transportation, 30 natural villages into the scope of centralized garbage removal. Establishment of long-term mechanism of rural environmental health, pig farm pollution special rectification work, has completed four pig farms rectification. Town sewage treatment plant investment of more than 100 million for upgrading, complete the ecological pool seepage control and triangular pool seepage control reinforcement project transformation, has been opened.
The second is to fully promote the White River remediation and small and medium-sized rivers remediation project. White River remediation project with a total investment of 29.86 million yuan, the new (reinforced) embankment 5.5 kilometers, a traffic bridge, drainage box culvert 2, drainage culverts 6. At present, 90% of the total project progress has been completed, and is scheduled to be completed by the end of 20xx xx. Small and medium-sized river remediation project, with a total investment of 30 million yuan, has been in mid-October into the construction, at present, Dongkeng, Liming pit, Baifeng pit, Shangjiaxi, Xiguankeng Baixi village section of the river has been started one after another, for the Spring Festival before the completion of 50% of the project.
Third, the solid advancement of rural land consolidation work. In accordance with the municipal government's "812" land remediation project detailed indicators, follow the objectives and uses of the land use master plan, land consolidation, reclamation, development and urban and rural construction land use increase and decrease hooks as a platform, to promote the field, water, roads, forests, villages comprehensive remediation, improve rural production, living conditions. At present has completed the Xikou village rural land reclamation remediation project 5 acres.
Fourth, the solid promotion of rural sewage remediation work. According to the municipal party committee, the municipal government put forward this year to realize the administrative village life sewage treatment facilities full coverage of the work goal, the town plans to complete 22 villages of rural life sewage treatment work. At present, the 22 villages of the design, budget, valuation and other preliminary work has been completed, has completed the bidding 15, is bidding publicity 2, into the construction of 7, plans to be basically completed before the Spring Festival. In addition, combined with the characteristics of mountainous villages, in the village of Dock Ge to carry out the pilot work of sewage purification bad treatment process.
3, focusing on the construction of rural public **** service
First, the construction of Caijia ancient street as the focus, pay close attention to the protection and development of ancient dwellings. In order to do a good job of protection and utilization of the ancient village of Caizhai, the establishment of the town government in Caizhai workstation, and solidly promote the smooth progress of the work of Caizhai. Successfully declared the third batch of Chinese traditional ancient villages. Is declaring the creation of provincial-level historical and cultural villages. So far, it has completed more than 10 projects, such as long embankment of ancient wood, reconstruction of new street, reconstruction of village entrance, reconstruction of electric power grid, recovery and demolition of part of houses, restoration of ancient street, relocation of vegetable market, maintenance of rows of halls and other large and small projects. Are planning and carrying out a mile and nine bridges, internal renovation of the old streets, greening, housing, such as lowering the project.
The second is to accelerate the construction of rural cultural facilities. Our town six villages built a cultural hall, by carrying out a series of colorful activities, so that the cultural hall has become the main position to promote the socialist core value system, and become the main stage of the villagers' cultural and recreational activities. This year, the village cultural hall held more than 10 times the people's lecture hall, moral lecture hall, but also held the initiation of etiquette, respect for the elderly etiquette, the Golden Wedding Ceremony and other special activities, set off the advocate of civilized etiquette of the craze, and in the CCTV heard the world column for reporting. In the "go ugly Yang good" socialist core values learning and practicing thematic activities, cultural halls as the main battlefield, the distribution of nearly 10,000 copies of the initiative, the collection and collation of old stories, new stories, good stories, mobilizing families to sun family training, and promote the cultivation of socialist core values in rural areas of the general formation.
Third, pay close attention to the work of rural medical insurance. Do a good job of village-level convenience service platform construction, the written interview recruited the village village agent, and organized business training 3 times. Carry out the annual labor inspection of 80 enterprises, employers labor and social insurance inspections to urge enterprises and employees to sign a good labor contract, to protect the legitimate rights and interests of both sides of the employer. Seriously do a good job of collecting rural medical insurance premiums. The town of 18 administrative villages **** completed the number of participants 20372 people, the collection of medical insurance premiums 6,776,150 yuan, the participation rate of 97.7%, an increase of 1.5%.
Fourth, the service of rural network highway construction. Efforts to complete the municipal indicators, improve the construction of rural highway facilities, to protect the needs of farmers traveling. Throughout the year has completed Gezhai village on the top of the dock to the top of the ridge section of the road hardening 1.4km, complete the new week to the village of Hongjiang pavement hardening project 0.8km.
Township convenience service center work report 2Township convenience service center work report 1
in the upcoming past year of 20xx, the past year may be a lost, sad The past year may have lost, sad, successful, happy, but that does not matter, is the past, we try again, tomorrow will be better.
There are a lot of people say I have changed, I believe. I'm really not as good as I would like, there are so many things pressing me, my life, emotions are a mess, although there is no ups and downs, at least also experienced some storms, sweet and sour, time and again ups and downs and difficulties, sometimes I really wai condensation me, I always think I am which is wrong, why is it like this? I am also time and time again for self-pumping, time and time again to stand up, I was thinking, I don't have me, the earth as well as according to the turn, things as much as to solve, I don't want to be weak, coward, fate is in the hands of the self, I believe that tomorrow will be better, you, I'm good, we will all be good.
Experienced so much, I learned a lot from, I'm very good at the moment, have a job, have the courage, have all of you, I care about you, everyone around me, we will always be friends, people say, families have a difficult time reading the scripture, you also have your own experience, speak out so that we can share, we learn from each other, and together to make progress, the future belongs to us.
About next year, my plan is:
1, seriously do a good job every day of every job.
2, seriously study warehousing knowledge, and strive to promote the examination.
3, the use of rest time for computer training.
4, learn more about other things to enrich themselves.
Finally, I expect everyone to this day next year, are stepping on a new level, a higher level, thank you!
Township Citizen Service Center Report 2
xx year is coming to an end, this year in the hotel leaders and colleagues to help care for encouragement, so that I overcame all the difficulties, the more excellent completion of the work of the whole year, get the leadership and the affirmation of colleagues. Continuous full attendance throughout the year, no leave, late, early departure phenomenon; service quality and level of work has improved, no guest complaints; can respect the leadership, solidarity with colleagues, to be courteous to three, work first. Now I will do the main work in xx year and next year's intention to report, please leaders and colleagues to correct.
First, the main work of this year
1, correct attitude, dedication. Through this year's forging, I gradually overcome the impatience, do not have the patience to work, perfunctory fault, developed a patient and meticulous, thoughtful work style, a year the guests of my complaints less, praise more, and the relationship between colleagues is also harmonious, less quarrels between, less cynicism, replaced by words of mutual encouragement and concern. This makes me more confident in my work. For the daily work of the hotel in addition to receiving guests, mainly cleaning rooms and environmental health, although all day in cleaning, the original will always be too high, inconspicuous, not good to move and other excuses, give up some places to clean, leaving a dead end, in this year in the cleaning rooms and environmental health in every place when they are ready to be more careful not to let go of every point of the stains and every particle of dust, hair, high enough to reach the stools, stools, stools, stools, stools, stools, stools, stools, stools, stools, stools, stools, stools, stools and stools. The high places can not reach the stool fell stool, lift can not be lifted and colleagues together to lift, originally do not pay attention to the corners of the walls, window corners, drawer corners, and the hand can not be put into the crevices are trying to find ways to use a rag to wipe clean, so that the dirt has no place to go.
2, learning with an open mind, ask questions if you don't understand. In this year, I participated in the training activities organized by the hotel, seriously study service skills and polite language, do not understand the place to the manager and other old colleagues to ask for advice, go home and carefully think about it, usually in daily life can often use polite language, change the original bad habits, and develop a good habit. In this way, without realizing it, my service level has been improved, more polite behavior, in the guests to meet the praise of the leadership and colleagues praised.
3, obey the arrangement, hard work. Usually do respect the leadership, do not play mind, for the leadership arrangements. Things, no discount, quality and quantity. This year, in addition to doing a good job in the room service work, but also in the front desk personnel are not all the situation, to participate in the reception of the work of the front desk, the beginning of the front desk due to a lack of understanding of the work of the front desk, no confidence, intimidation, and then in the hotel leadership care to help, to overcome their own difficulties, study carefully, ask for advice from various sources, and constantly rehearsal, to do a good idea of what to do in the event of no chaos, a more outstanding front desk to complete the work of the task, during the period of the outstanding employee was named as a The first step is to make sure that you have a good understanding of what you are doing and how you are doing it.
Second, next year's work intentions
In the year to come, so that I become more mature, the quality of service and level of service has improved greatly, the enthusiasm of the guests of the service is also higher, the work of the confidence of the work, full of confidence in the future work. On the whole this year to be able to do their duties, comply with the unit's rules and regulations, to make the leadership assured that the guests are satisfied, but I also have some bad places need to be corrected, such as doing things catty, for some of the trivial things and colleagues argue, there is inertia in the work of the work is not enough full of enthusiasm, passive and idle. In the new year, I want to resolutely overcome these bad work style, riding on the wind of last year's shareholders, strict discipline of their own, seriously study and research work service skills, improve their own level of service, starting from small things, a high starting point, high demand, so that each guest is satisfied, and other hotel colleagues together for each guest to bring a comfortable, peaceful, warm home. xx room service staff work summary
Three, comments
At this moment, the information network era, the survival of those who know the information, but the hotel in the information collection and use of far from enough, the frog in the bottom of the well permanently only understand that a piece of the sky, only to go out and know that the sky outside the sky, outside the people, the hotel is expected to organize more employees to go out to learn the industry's advanced level of service and management in order to improve the hotel's own competitiveness. We expect the hotel to organize more staff to go out to learn the advanced service and management level of the industry, so as to improve the competitiveness of the hotel. At the same time also expects the hotel leadership usually more concerned about the staff work daily life, more for the sake of the staff. Organize more cultural and sports activities, not only to enable employees to get physical exercise and also enrich the spare time. So that every employee every day to be full of spirit into the work of the hotel, for the hotel's 'prosperity and development to make their own contribution.
1 township convenience service center work report
Time flies, unknowingly ushered in a new year. In the upcoming past XX year, I in the company's leadership and colleagues care to help, the successful completion of the corresponding work, is now on the XX year's work to do a summary.
First, the reception of the front desk.
XX years from January to July, I engaged in reception work, reception staff is to show the company's image of the first person, in the work, I strictly in accordance with the company's requirements, uniforms on duty, enthusiastic treatment of every visiting customer, and guide to the relevant office, for the leadership to provide a convenient, but also for the customer to provide convenience. Over the past year, *** counted the reception of users up to about 1,000 times.
Second, the meeting reception.
1, external meeting reception
Participated in the reception of Shandong Unicom province's financial conference, the operation and maintenance department of the work of the meeting, manpower monitoring training conference, the province's g-network operation department of the work of the meeting, Linyi branch and Heze branch *** with the business analysis meeting and other large-scale meetings, in this external meeting
2, internal conference management
In accordance with the needs of the departments to rationally arrange the conference room, so as not to cause conflict in the meeting, and pay attention to do a good job of the relevant registration, as well as conference room hygiene to maintain the aftermath of the inspection of the public goods and so on, in order to provide better service for the Department of personnel. Over the past year, **** arranged more than 500 internal meetings.
3, video conference management
In the convening of the headquarters or provincial video conference, in accordance with the requirements of the notice, half an hour in advance to open the video system, to ensure that the meeting is accessed on time, there is no case of delayed meetings this year; in the convening of the meeting of counties and districts, in advance of the meeting booking, call the terminals to ensure that each county and district are able to participate in the meeting normally. The company's business is to provide the best possible service to its customers.
Third, expense reimbursement, contract entry.
In this regard, in strict accordance with the company's requirements, Monday summary collection of reimbursement documents, Tuesday to find the leader to sign the erp system, and do a good job of registration. Over the past year, the entry of reimbursement documents more than 1,000. Contract entry more than 20.
Four, comprehensive affairs work.
XX years in July, due to departmental personnel changes, I was transferred to the office, engaged in public security inquiries, external document signing, labor unions, office supplies, canteen management and other work. At a later stage, it took over the work of information collection, meeting minutes, the window of the Union, and administrative library management.
By the end of November, **** reception of public security inquiries about 300 times, and to do so with a warm attitude, in strict accordance with the company's regulations. Sending and receiving about 90 external documents, to achieve timely uploading and dissemination, without delay, without error. Reporting 20 pieces of information, picking up and editing the window of Unicom 2 issues.
The notebook, desktop and other small fixed assets to do a good job of registration and access to the work, timely contact with the maintenance network, computer maintenance and repair, and strengthen its communication, and asked to provide us with a spare machine, so as not to delay the normal work.
Fifth, other work
In the completion of their own work at the same time, conscientiously complete the random work assigned by the leadership, and actively participate in the activities organized by the company to assist the leadership of colleagues in the preparation of the first staff games; in the integrity of the Linyi Unicom speech activities to win the first place; the integrity of the Shandong Unicom Speech Contest was awarded the third prize, and is now actively preparing for the XX annual cultural and artistic activities, the first time in the Linyi Unicom speech activities; Shandong Unicom speech contest was awarded the third prize. The company is actively preparing for the XX annual arts and cultural repertoire of the program summary, selection, performance and other work.
Sixth, the work of the shortcomings
In the work of the initiative is not enough, and less communication with the leadership, the matter is not enough to consider, not enough careful. Lack of writing skills, in the information submission link did not do in a timely manner to seize the company's information highlights, resulting in the quantity and quality of information is not high, affecting the company's information ranking in the province.
2 township convenience service center work report
20xx year is coming to an end, this year is a busy year, is a brilliant year, the hotel in the care and support of the higher leadership, in the so-and-so manager of the correct leadership, through the concerted efforts of all employees, hard work, has made great achievements, occupancy rate has always been maintained in the More than 90% of the hotel's performance has been a record high, in terms of safety, health, service and other aspects of the relevant departments have been affirmed and the guests unanimously praised. As an employee of the hotel, I have made good achievements through my own efforts, and I have been awarded as an excellent employee by the hotel for many times, and I have been rewarded. I mainly from the following four aspects of good work.
First, respect the leadership, follow the command.
In the usual work, a deep understanding of the intentions of the leadership, acceptance of leadership, obedience to the arrangements, in accordance with the requirements of the leadership to do, do not shirking, do not pull the wool over the eyes of the people, do not play smart, the work of the uncomplaining, hard-working. For the leadership praise and reward, can be correctly treated.
Second, compliance, good service.
Comply with the rules and regulations set by the hotel, do not be late, do not leave early, on time to and from work, to deal with the relationship between family and work, no leave records throughout the year, to do a full attendance at work. Strictly in accordance with the workflow and leadership requirements for good service, to do room cleaning without dead ends, spotless, clean and tidy, for the guest service, can correctly use civilized language, to be careful, enthusiastic, patient, for the guests to meet the requirements as far as possible, can not be met, for the guests to explain clearly, to obtain the understanding of the guests. Check the room, found that the hotel items have loss, timely and guests together to check, the need for compensation, clear facts, explain the reasons, so that guests are satisfied.
Three, unity and cooperation, regardless of gain or loss.
and the hotel staff to mingle, good solidarity, mutual help, care and love colleagues. In the work, their work is completed, can help other colleagues in a timely manner, not afraid of hard work, not afraid of tired, on call, do not play the eye of the beholder, and colleagues have misunderstandings, to work first, do a good job communicating, eliminating misunderstandings, **** with the good work. In life, the colleagues of the false cold, colleagues sick, can call in time to greet and go to the hospital to visit, colleagues have something at home, understand clearly, timely care to help, as a way to promote friendship and promote work.
Four, modest learning, and strive to improve.
Although room service work for seven or eight years, but in the hotel each time the organization's basic skills and safety training, the importance of thought, action, proactive. Do ear to, eye to, mouth to, heart to, hand to. Learning to take notes, listen carefully, ask questions if you do not understand, go home and study in a timely manner, deepen the impression, work, carefully figure out the correct application, do not understand, will not teach the leadership, teach colleagues, understand and understand, do not leave a blind spot, so that their level of service and personal qualities to a new level.
Existing shortcomings and problems:
1, sometimes the enthusiasm for work is not high, not too active, there is the phenomenon of procrastination. Sometimes check out more, time is tighter, room hygiene cleaning is not careful, there are still missing places. Check the room, more supplies, sometimes there is the phenomenon of forgetting to register, to the individual and the unit has caused losses.
2, the level of service needs to be improved. Civilized polite language used less, the attitude is more rigid, lack of initiative.
In the new year, in the care and support of the higher-ups, under the correct leadership of the manager of so-and-so, I will seriously do my job, and strive to improve their level of service, unity of colleagues, and be proactive, so that they will listen to the words, will serve, will learn, and all the staff of the hotel together in unity and coordination, **** with the efforts to make the hotel in the new year is red-hot, the performance of the rapid progress, and the section high! The hotel is a great place to work and to make a good living.