Time is passing, never stop, our work will again be busy in the rich, in the joy of harvest, it should be for the next stage of their work to do a work plan, but how to avoid the self-improvement type of work plan? Here is my organization of the second half of the hospital outpatient department work plan (selected 5), welcome to read and collect.
The second half of the hospital outpatient department work plan 1First, strengthen the nursing safety management, improve the nursing risk prevention measures, effectively avoid nursing risks, to provide patients with high-quality, safe and orderly nursing services.
1, the rules and regulations into practice: regular and irregular inspection, supervision in place, and supervision and inspection records.
2, strengthen the safety awareness education: found in the work of the unsafe factors to remind, strict implementation of the "four do not spare".
3, to strengthen the management of key time: such as night shifts, shifts, holidays, etc., the implementation of flexible scheduling system, a reasonable mix of old, middle and youth on duty, and pay attention to cultivate nurses on duty independently of the spirit of prudence.
4, hierarchical management: according to the nurse in charge - nurse - nurse - new nurses (less than 1 year) - intern nurses, they are divided into different levels. -Internship nurses, they carry out stratified management, strengthen the training and learning education of new nurses, and improve their professional competence.
5, improve nursing documentation, reduce safety hazards: standardize nursing documentation, carefully implement the "cross principles" of nursing records, that is, objective, true, accurate, timely and complete.
6, to strengthen the nursing staff's own occupational protection: the organization of all nurses to learn the relevant knowledge, the development of occupational exposure reporting system, occupational exposure precautionary measures and occupational exposure after the specific treatment measures and procedures.
7, improve the nursing emergency risk plan: usual work pay attention to cultivate nurses' emergency response ability, each emergency work should be done retrospective evaluation, from which lessons learned to improve the nurses' ability to respond to emergencies.
2. Patient-centered, promote civilized quality service, strengthen nurse-patient communication, improve patient satisfaction, avoid nursing disputes.
1, to ensure that, improve the convenience of the measures, management responsibility to the person, found that the problem is dealt with in a timely manner.
2, strengthen the service consciousness education, improve the concept of humanized active service. Continue to implement the code of conduct for nurses, the implementation of civilized language for nurses in their daily work, and improve the quality of health education.
3, conscientiously implement the notification procedure before and after clinical disposal, respect the patient's right to know, and lift the patient's concerns.
4, held a monthly work-rest symposium, the distribution of patient satisfaction questionnaires, the high quality of service to give praise and encouragement to the nurses, the poor quality of service to the nurses to criticize and educate.
Third, regular and irregular nursing quality inspection, to maintain continuous improvement of nursing quality.
1, give full play to the role of nursing quality control group, weekly quality inspection, in order to timely detection of problems, timely correction, treatment.
2, constantly revise and improve all kinds of nursing quality standards, and organize learning, according to the standard implementation of all nursing work.
3, the head nurse regularly and irregularly for quality checks, deficiencies in the cause of analysis and timely rectification, strengthen the nursing staff's sense of service, quality awareness.
4, regularly on the quality control team, the head nurse quality inspection, nursing quality inspection feedback for comprehensive analysis, find the reasons for the development of practical measures to rectify, and check the implementation of rectification.
Four, strengthen the hospital infection management
1, strict implementation of the hospital infection management leading group developed disinfection isolation system.
2, standardize the disposable supplies and after the timely disfigurement, soak and centralized processing, and regular inspection and supervision, the concentration of each disinfectant regular testing and inspection and registration.
Fifth, the strict implementation of the three basic and three strict training program, to strengthen the teaching, refresher training, continuing education work, improve the quality of nursing staff business.
1, the nursing staff at all levels according to the three basic and three strict training plan for training, monthly organization of theoretical examinations and technical operation assessment. According to the competent nurse (or age 45 years old or more) - nurse (or age 35 years old or more) - nurses - new nurses (less than 1 year) - -Practical nurses, they are stratified training and learning management,
2, nursing room visits to ask nurses, the content of the basic theoretical knowledge, specialized theoretical knowledge, knowledge of nosocomial infections and so on.
3, often review the knowledge of nursing emergency risk plan, quarterly first aid technical exercises, proficiency in the use of first aid equipment and instruments to improve the emergency response ability of nurses.
4, through the department recommended, the nursing department assessment for comprehensive evaluation, selection of nursing backbone personnel, regular training and learning, arrange nursing lecture tasks, the establishment of the nursing department - the head nurse - nursing backbone
Six, improve the quality of individual nurses, active activities
1, the establishment of nursing culture management organization, regularly carry out rich nursing cultural activities. Such as: "all kinds of programs or parties", "Nurses Day" skills operation competition, "nurse symposium" and so on, aimed at enhancing team cohesion.
2, actively participate in the creation of spiritual civilization activities.
3, to strengthen the connotation of construction, and actively create a nursing culture brand to create a harmonious nursing team.
Seven, to complete the 20xx nursing management goals
1, nursing document writing ≥ 90%
2, disinfection and isolation of the qualified rate of 100%
3, first aid items, equipment intact rate of 100%
4, the number of errors and accidents " 0"
5, three basic theories, nursing operation qualified rate ≥ 90%
6, one person, one needle, one tube implementation rate of 100%
7, nursing safety management ≥ 95 points
The second half of the hospital outpatient clinic's work plan 220xx first half of the year outpatient clinic in the hospital under the correct leadership of the leadership of the hospital, to carry out medical services. Efforts to create a patient first, people-oriented, and constantly improve the quality and safety of medical care. In accordance with the provisions of the three-level hospital accreditation to gradually improve the management, good medical services. The second half of the specific work arrangements are as follows:
First, seriously do a good job of appointment booking
1, make full use of the hospital website, microblogging, on-site, telephone and other platforms to carry out the appointment booking and consultation and time-slot services, including specialist outpatient clinics, specialist outpatient clinics, general outpatient clinics.
2, improve the appointment system and norms, operating procedures, and gradually increase the proportion of patients with appointments.
3. Establishment of appointment referral services with linked primary care organizations, with standardized operation and smooth flow.
Second, improve the outpatient process management
1, optimize the structure of the outpatient clinic layout, the implementation of convenient measures to reduce waiting for medical treatment. Actively communicate and coordinate with the registration office, the support department, the rational development of outpatient key areas and peak time effective measures to protect the order and consistency of outpatient treatment.
2, in the website, microblogging platform, outpatient hall display public clinic information, medical staff clinic time change can inform patients in advance, the implementation of 24-hour appointment, consulting telephone service.
3, improve the medical resource allocation program, real-time monitoring of outpatient flow, and do a good job of coordination between outpatient and auxiliary departments.
4, the establishment of outpatient emergencies early warning mechanism and treatment program, strengthen the technical training of medical staff to improve rapid response capabilities, proficiency in a variety of emergencies report and treatment process.
5, the development of relevant systems and processes to support the development of multidisciplinary integrated outpatient.
6, improve outpatient performance evaluation and allocation program, and outpatient service quality closely linked to the utilization of outpatient resources.
Third, do a good job of emergency green channel management
1, the layout of the Emergency Department in line with the characteristics of the emergency rapid process, to meet the green channel requirements.
2, emergency physicians, nurses configuration to meet the needs of emergency work. Regular emergency professional skills training, the development of assessment mechanisms. Supervisors conduct quarterly assessments.
3, to strengthen the emergency examination, triage work, the implementation of the first diagnosis responsibility system, consultation system, acute and critical patients to implement the "first rescue, pay later. Requirements for emergency rescue registration is perfect, complete medical records, admission, referral, transfer to the Department of the condition of the handover.
4, to further improve the emergency trauma, myocardial infarction, heart failure, stroke, craniocerebral injury, respiratory failure and other key diseases of the emergency service process and norms.
5, according to the hospital to develop major emergencies emergency medical rescue plan, supervise the emergency department to develop a large-scale rescue workflow, to ensure that the green channel is smooth.
Fourth, pay close attention to the quality of medical care and medical safety to enhance the level of medical services
1. Strengthen the medical safety education and related laws and regulations to learn, strict implementation of the "Medical Practitioners Law" and "Regulations on the Punishment of Medical Accidents" in the relevant provisions of the standardization of medical behavior, so as to achieve the practice of law, to enhance the awareness of the law and the ability to self-protection and Respect the patient's right to know and right to choose, to avoid medical disputes.
2. Establish and improve the quality of medical care and medical safety management control system, strengthen quality control, strict implementation of medical writing standards, the registration of outpatient logs and a variety of medical documents written quality regular checks. Increase the efforts of medical safety management, to eliminate all hidden dangers that are not conducive to medical safety.
3. Strengthen the medical staff of the "three basic three strict" training and continuing education, to promote the medical staff to take the initiative to learn, and constantly master new knowledge, and constantly improve professional skills.
4. Strengthen the training and management of emergency. Require every staff member to master emergency measures as far as possible, so that once the emergency can be correctly dealt with, to minimize the harm.
5. Strengthen the management of fever clinic, do a good job of infectious disease prevention and control, found in a timely manner to report, and actively cooperate with all departments of the hospital, to do a good job of monitoring major infectious diseases and group prevention of public outbreaks **** health.
6. Do a good job of outpatient management of special patients, seriously do a good job of communication with various departments, and constantly improve the quality and safety of outpatient.
7. Strengthen the training of talents, absorb innovative knowledge, pioneering, and improve the level of medical technology; strengthen the outpatient department of new technology and new business development, so that the hospital to step on a new level.
The second half of the hospital outpatient department work plan 320xx first half of the year ended successfully, under the correct leadership of the hospital leadership, in the upper business administration departments to help, the outpatient department work has made great achievements. In order to do a better job in the next year, so that the outpatient department more harmonious and innovative, close to the community, close to the patient, the comprehensive consolidation of good people to improve the quality of outpatient medical care, the work of a new level, the development of the second half of the work plan is as follows:
First, do a good job of outpatient service quality inspection and assessment of the registration, the regular convening of the morning meeting to convey the spirit of the meeting, summarize the experience, learn from the strengths of complementary shortcomings, and timely notification of the quality of this month to check the assessment results, correcting the work of inadequate The results of the assessment, to correct the shortcomings of the work, the prescription of problems in a timely manner feedback to the physician, so that it can be corrected in a timely manner.
Second, do a good job of statistical analysis of outpatient work, daily visits to the outpatient clinic departments, found that the problem of timely notification of the leadership, medical department, section chiefs, **** with the debates, timely solution. The clinic opened the door on time, shall not be late, leave early, off duty, strings, do not let the patient to find a doctor, daily checking records are clearly registered, the end of the month to report to the leaders in charge and the Medical Department.
Third, seriously implement the implementation of the hospital to carry out the "three good and one satisfaction" and medical action, continue to implement outpatient "one-stop" service, shorten the time of the masses, convenient for patients to see a doctor, everywhere patient-centered, quality as the core, wholeheartedly for the patient's services, and to provide the best service.
Fourth, with the increase in the number of outpatient visits, and actively carry out the appointment service, the implementation of the specific operation of the appointment booking method and process, the appointment form includes:
(1) telephone appointment
(2) hospital desk appointment
(3) directly to the expert appointment
(4) other: online booking through the hospital's website and the community, rural primary health care institutions to contact the appointment. and rural primary healthcare organizations to make appointments.
Fifth, seriously implement the first physician responsibility system, do not allow over the scope of practice and unlicensed.
Six, do a good job of registration services and pre-screening triage work, fever patients to do a good job of registration records, if infectious diseases, doctors and patients at the same time do a good job of self-protection and disinfection and isolation work.
VII, with the hospital infection office to grasp the infection management work, regular supervision of the hygienist's disinfection, sterilization work, do a good job of classification management and registration of medical waste, to ensure medical safety, and to maintain the health of the regional environment clean and sanitary.
VIII, responsible for the retired rehired staff of office supplies and materials supply, do a good job of outpatient medical records and sick leave audit, stamping work, regular outpatient physician registration fee statistics, distribution work.
Nine, obey the leadership at all levels, listen to the arrangements, timely completion and seriously convey the hospital's work assignments.
One, around the hospital theme "learning year" proposed learning and training
1.
2. According to the characteristics of the department, the organization of business learning once a week, and do a good job of learning registration. Daily examination examination once.
3. Encourage workers to study and participate in training and learning within and outside the hospital, and strive to improve the level of business skills.
Second, do a good job of the second hospital accreditation preparations
1. According to the hospital, medical, nursing, infection and other functional department arrangements, step by step to prepare.
2. According to the provisions of the second hospital accreditation standard rules to do a good job of daily work of various medical instruments written. The company's website is a good source of information about the company's products and services, and the company's website.
3. With the Medical Department, Nursing Department to do a good job of emergency department preparatory work.
4. Regularly organize the medical staff of the department to learn and master the department within the scope of acute and critical illnesses `resuscitation and treatment, and require to be familiar with a variety of diseases resuscitation process.
5. Regularly train various first aid technical operation and conduct examination.
6. Arranging and organizing the study of the "three basic" knowledge, and monthly examination.
Third, do a good job of medical services
1. Continuation of the "Year of Service" activities, long-term adherence to the "next station service model" and gradually improve, develop work habits.
2. Promote civilized language, polite service, face every patient with a smile. Provide patients with a variety of humanized services, such as hot water, water heater, etc.
3.
3. Maintain the health of the medical environment, to create a good medical environment for patients.
Four, the continuation of the "quality year" activities to improve the quality of medical care, to ensure medical safety.
1. Organized to study the medical core system, requiring each employee to familiarize themselves with the core system and their own relevant core system and conscientiously implemented into the work.
2. A variety of medical operations in strict accordance with the implementation of medical practice standards. The company's main goal is to provide the best possible service to its customers. Before treatment, during and after treatment, carefully check and verify to prevent errors and accidents.
3. Do a good job of writing all kinds of medical documents, seriously do a good job of outpatient registration, outpatient medical records, prescriptions and critical patient condition and treatment of various records, to prevent the occurrence of medical disputes.
4. On and off duty on time, strict shift handover system, to eliminate off duty.
5. Treatment process to strengthen the inspection, strengthen and patient communication. Early detection of problems and timely solution.
V. Improve the bonus distribution system
1. Adhere to the principle of openness, justice and fairness, and do a good job in all kinds of workload statistics, so that more work more pay, in order to motivate employees to work.
2. The development of the Office of the bonus allocation program, to the various positions to develop work tasks and income generation goals.
Six, strengthen the management of labor discipline
1. 10 minutes early in the morning to go to work, early shift on time to open the clinic.
2. Eliminate the phenomenon of late and early departure, found a fine of 30 yuan.
3. All kinds of leave should go through the leave procedures, otherwise it will be treated as absenteeism.
The second half of the hospital outpatient department work plan 5
20xx first half of the year, although a lot of work has been done to achieve certain results, but there are still many shortcomings. For the existing difficulties and problems, combined with the actual hospital, developed a work plan for the second half of the year:
First, the guiding ideology
Patient-centered, create a first-class civilization and quality service; basic public **** health services as the basis for a good job of comprehensive health education and health care; reform as a driving force to advocate competition, dedication, The spirit of reform, advocating competition, dedication and enterprise; talent training as a fundamental, and strive to improve the quality of all staff; quality management as the core, not only to improve the quality of medical care; security management as the focus, and effectively protect the medical safety.
Second, the goals and tasks
(a), business learning
By organizing the whole hospital staff, learning political theory and business knowledge, the formation of a learning health hospital atmosphere firmly set up the concept of self-conscious learning, and conscientious study of all sections of the relevant business knowledge and relevant laws and regulations. Continuously improve the political quality of the hospital staff and the level of business skills, improve work style, change the work function, improve work efficiency, strengthen the sense of service, and strive for first-class performance.
(2), medical safety governance
With the improvement of people's cultural and living standards, the change in thinking, the frequent occurrence of medical disputes around the medical safety work has been the top priority of every hospital work, to prevent medical errors, to prevent medical accidents to become a fundamental part of the survival and development of the hospital.
1, the establishment of the president of the leading group of medical safety work, give full play to the function of the leading group of medical safety, seriously implement the rules and regulations and job responsibilities, strict technical procedures.
2, seriously carry out medical safety knowledge and education, in-depth study of post error assessment standards and the Ministry of Health issued the "Medical Accident Handling Measures" and "medical documents writing norms", the strict implementation of the error and accident registration and reporting system.
3, timely improvement of a variety of medical documents do fulfill the signature procedures, grasp the outpatient observation of patients, newly admitted patients, critical patient management.
4, effectively strengthen the management of acute and critical patients, acute and critical patients with acute and severe symptoms, may appear at any time life-threatening symptoms and signs, should be closely observed and monitored, at any time at any time to deal with, in order to save lives to win the time, and do a good job in a timely manner to save the record. If necessary, do a good job of timely referral.
5, to strengthen the construction of medical ethics and medical style, to cultivate the medical staff love and dedication, dedication, conscientious and responsible work style, and effectively improve the service attitude, and strive to communicate with the patient and his family to avoid disputes between patients and doctors caused by poor service.
(C), medical quality management
Medical quality management is aimed at the whole process of medical system activities in the organization, planning, coordination and control, its purpose is to strengthen medical management to improve the hospital's medical technology level, for the majority of patients.
1, the establishment of a sound quality control function, increase supervision and inspection efforts. To do a clear division of labor, responsibility to a person, require regular meetings, summarize the results of the inspection, identify problems, timely rectification.
2, constantly improve the quality control system, refine the quality control program and quality assessment standards, the implementation of quality and efficiency linked to the governance model.
(1), the organization of the medical staff of each department to seriously study the outpatient medical records, inpatient medical records, prescriptions, auxiliary examination application form and report form of the standardized writing, and constantly enhance the quality awareness, and effectively improve the quality of medical documents.
(2), timely supervision of residents on time to complete a variety of medical documents, outpatient registration, infectious disease registration, intestinal outpatient registration, registration of febrile patients.
(3), effectively focus on the improvement of the quality of the connotation of the medical record, seriously require residents to focus on the logic of the medical record, the scientific diagnosis of the condition, the rationality of the treatment of the disease, the authenticity of the doctor-patient behavior.
(4), grasp the link quality of hospitalized medical records and end quality control, set up a hospital case management group, improve the case archiving work, and actively carry out quality medical records selection activities.
(D), nursing quality management
Nursing quality is a reflection of the overall level of service of a hospital, is the window of the hospital's service image construction, but also a specific embodiment of the hospital's level of medical business.
1, to strengthen the nursing team construction, the development of practical nursing work plan, regular supervision of the implementation, and constantly improve the quality of care, summarize the experience of the nursing work to rectify the problems.
2, to further standardize a variety of nursing instruments, carefully fill out a variety of forms, according to the specific disease to develop a reasonable nursing program.
3, strict compliance with the nursing operation procedures, punish nursing errors, nursing responsibility should be strict gatekeeper, diligent inspection, heavy supervision, and make every effort to avoid medical disputes caused by nursing errors.
(E), medical quality governance
Strengthening the construction of medical departments is to improve the overall level of hospital treatment, establish a good social image of the hospital is an important means.
1, strengthen business learning, accumulate experience, and constantly improve the level of diagnosis.
2, the use of existing equipment, equipment maintenance and maintenance, give full play to the use of each piece of equipment value.
3, medical technology departments and clinical departments to improve the collaborative relationship, to provide reliable diagnostic basis for clinical.
4, the laboratory to actively accept new knowledge, new technologies, the hospital will be as far as possible to purchase equipment and reagents to meet clinical needs.
5, conscientiously do a good job in the registration of various tests, statements.
(F) basic drug system
Seriously study the national basic drug system, understand the spirit of the document, more study and training work, the national policy into practice, better for the masses of farmers and herdsmen. And strictly implement the zero-differential price system for medicines.
(VII) to strengthen the management of public **** health services
1, the residents' health records have been established 98%, the second half of the task is to continue to improve the residents' health records of the contents of the residents' health records, and do a good job of residents' health records of the electronic information entry checking work.
2, continue to do a good job of health education, so that the public **** health awareness rate further improved.
3, do a good job in the second half of the elderly and chronic disease follow-up, management.
4, strengthen the management of epidemic prevention, control of infectious diseases, prevent the occurrence of public **** health emergencies, do a good job in the township children's immunization program inoculation of all kinds of work, and increase the village doctor in the publicity of public **** health, and to play its role.
5, maternal and child work is to grasp the two systems of management, strengthen the two screening, control the two deaths, the implementation of a person in charge, special case management, seriously implement the tracking and follow-up, to further strengthen the understanding of maternal and child health work, to ensure that the implementation of the work.
6, do a good job of publicizing the Chinese medicine service, start work.
7, continue to do a good job of public **** health services special funds management, use.
(H) to further increase the management and implementation of the responsibility of the target, and resolutely implement the management of the responsibility of the target and the performance of the wage distribution program, the staff's thoughts and actions to the "three good and one satisfied" work requirements.
(IX) agricultural cooperation
Do a good job in the second half of the agricultural cooperation prescription submission, and the entry of cases outside the county, reported work. Improve the quality of the new agricultural cooperation services.
(j) grasp the ward building. Construction progress, do a good job in the wards, outpatient clinics and related functional departments of the heating project construction. Strive to do a good job in the second half of the square ground hardening and environmental greening construction of the health center.
(xi) strive to do a good job in all aspects of the organization and coordination to ensure the smooth progress of the work.