1, medical disputes or complaints occur, the person in charge of the department in which they are located should immediately report to the Medical Section, and those who conceal and do not report will bear all the consequences that may occur. 2、Disputes caused by medical problems, the department should be investigated first, and quickly take positive and effective measures to control the situation, and strive to solve the problem within the department, to prevent the intensification of conflicts, and reception of disputes with patients and their families, listen carefully to the patient's views, and for the patient's views to explain the problem, if the patient can accept, the dispute complaints to this end. 3, the medical department received the department report or family complaints, should be registered in a timely manner, and to the department concerned to understand the situation, and the department director **** with the negotiation solution, if the patient can accept the dispute complaints to this end. If the patient can not be accepted, please provide written materials on the patient's understanding of the problem and requirements, the medical section investigation and implementation of the solution proposed, and report to the dean in charge of the consultation with the patient to deal with the views of patients, such as patient acceptance, the processing of the termination of this. 4, the medical section can not be resolved medical disputes, it is recommended that patients or their families in accordance with legal procedures for medical identification. The patient does not appraisal, do not prosecute, but also do not listen to the explanation, to take illegal behavior on the normal medical order of our hospital, in accordance with the Ministry of Health, the Ministry of Public Security, "on the maintenance of order in medical institutions of the circular", reported to the county health, public security, justice and other departments to deal with.
Legal objective:"Regulations on the Treatment of Medical Accidents" Article 46 of the occurrence of medical malpractice compensation and other civil liability disputes, doctors and patients can be resolved through consultation; unwillingness to negotiate or consultation fails, the parties can apply to the health administrative department to mediate, but also directly to the people's court to file a civil lawsuit. Article 47 the parties negotiate to resolve the medical malpractice compensation and other civil liability disputes, shall make an agreement. The agreement shall set out the basic situation of the parties and the cause of the medical incident, the parties **** with the determination of the level of medical malpractice and the negotiation of the amount of compensation, etc., and signed by both parties in the agreement.