Part I
As time passes by, the year 20XX will soon be over, the medical examination center in the hospital party committee's correct leadership and care, cadres and workers adhere to the party's policy of health work to Deng Xiaoping Theory and the "Three Represents" as the guide, to deepen the reform as the driving force, to improve the quality of medical services as the focus, to improve the health of the people as the goal. Guided by the deepening reform as a driving force, to improve the quality of medical services as the focus, to improve the health of the people as the goal, continue to strengthen the sense of service, deepen the internal management of the department, improve the quality of medical care, service quality, pay close attention to the improvement of the management system and innovation, improve the motivation of the staff; to strengthen the ideology of the staff and the quality of education, enhance the sense of responsibility of the staff, and achieved certain social and economic benefits, the work has made some progress, the center has made some progress. The work has made some progress, laying the foundation and creating good conditions for the work in 20XX. In order to summarize the experience, look for gaps, and promote the work of the section to a new level, now the 20XX work summary report is as follows.
First, the basic situation
1, the hospital's new XX session of the leadership team to make full use of the hospital's existing personnel and equipment resources, and real for the people to do practical things, do good things, so that the hospital's large-scale equipment ct machine, color b ultrasound, etc. service to the people, to the people, to set up a new image of our hospital. Especially in order to adapt to the current people to health care as the main theme of today, health checkups as the focus of our hospital, the physical examination center to create the hospital's work is the most important.
2, physical examination center is a newly formed in September 20XX established a department, located in the hospital medical building on the third floor, an area of 200m with four staff. Among them: 1 person with intermediate title, 2 people with junior title, 1 temporary worker. The interior is equipped with brand-new computers, color TVs, sofas, desks and chairs, and all kinds of items needed for the medical examination room, the waiting room is bright and clean, and flowers are nested, so that you can enjoy the health checkup at the same time, you can also enjoy a comfortable and warm environment.
3, the medical examination group members by the three deans and various departments of the business and technical backbone, as noted in the medical examination work at any time. Physical examination center is to communicate inside and outside, coordinate the left and right, contact the hub in all directions, the work is also very complicated, although the work is complicated and trivial, the physical examination center four staff members in their respective roles, the work is divided into different jobs, not divided, in the work of each other to encourage each other to learn from each other.
Second, the work carried out
1, optimize the quality of medical examination services as a good health guard. According to the people's different needs to develop a variety of physical examination packages, by each unit or individual free choice. Completion of the organization of the medical examination, consultation and interpretation work.
2, vigorously publicize medical science knowledge, improve people's health awareness. Hospital leaders and staff repeatedly to each unit for on-site missionary, disease health care knowledge lectures, the number of educated people amounted to 2,500 people. The concept of health to thousands of households, so that the county cadres and workers to understand and attach importance to health checkups. From September 1 - December 31, to our hospital to participate in the health examination of 32 units, the number of 1102 people, 27 individuals, **** the establishment of electronic files 1102 copies. The results of the examination, sick 567 people, the total morbidity rate of 51, 45, of which common diseases and diseases are: elevated lipids 215 people, the morbidity rate of 19, 45; hypertension 69 people, the morbidity rate of 6, 26; blood uric acid increased 65 people, the morbidity rate of 5, 8; kidney stones 46 people, the morbidity rate of 4, 1; Hepatitis B virus carriers 45 people, the morbidity rate of 4, 08; gallbladder stones 33 people, the morbidity rate of 2, 99; fat. The incidence rate is 2,99; fatty liver 29 people, the incidence rate is 2,63; chronic pharyngitis 28 people, the incidence rate is 2,54; renal cysts 25 people, the incidence rate is 2,26; cholecystitis 24 people, the incidence rate is 2,39; rhinitis 20 people, the incidence rate is 1,81; hyperglycemia 16 people, the incidence rate is 1,45; splenomegaly 12 people, the incidence rate is 1,08; through the health examination part of the Cadres and workers early detection of some of the problems stay in the hospital for treatment and give health guidance, the work of the vast majority of cadres and masses to our hospital for medical examination unanimously recognized and affirmed.
3, seriously organize the medical examination of farmers to improve the awareness of farmers' participation. The health checkups of the participating farmers are led by the medical examination center, which draws business backbones from various departments to form a medical examination team equipped with equipment such as ultrasound machines, electrocardiographs, laboratory tests, physical examinations and other equipment, and the entire work is well thought out and arranged. Time from September 1 - December 31, the medical examination group of personnel from the hospital every day at 8:30 into the village into the household health checkups, rain or shine, not accessible by road in the village, the staff carried the equipment round trip for several hours, very hard, no one complained of fatigue. Physical examination during the four months of physical examination group members did not have a festival, holidays and double holidays, work hard, get the masses of praise. *** Completion of 34 villages, the number of participants in the physical examination of 11204 people. Find out with a variety of diseases 1121 people, the prevalence rate of 10, 01, of which: gallbladder stones 215 people, hypertension 245 people, kidney stones 152 people, hydronephrosis 29 people, liver cysts 21 people, uterine fibroids 68 people, ovarian cysts 71 people, bladder stones 31 people, hepatic hemangiomas 3 people, cholecystitis 102 people, Hepatitis B carriers of the original 184 people, build a file of 11,204 copies. p Subtitle e5, completed "a village a college student project" health checkup 56 people, public security recruiting physical examination of 50 people. Ensure that they successfully complete this year's selection and recruitment program. 6, from time to time to the hospital leadership report on the work, so that the leadership to understand the dynamics of the medical examination work for the next step to better carry out the work of clear thinking, to make the right decision.
Third, there are problems
1, due to the physical examination center work is more trivial, the work is often nothing, every job subjectively hope to complete, but due to the limited capacity, can not do everything to perfection.
2, the work of the understanding is not deep enough, the existence of problems in the grasp of the real situation is not comprehensive enough, so that the leadership of the decision-making should play the role of staff assistants to play enough.
3, physical examination work to strengthen the publicity.
4, Po catch market information, market development performance is not ideal. These need to be effectively addressed in our future work. 20XX year is coming to an end, the new year will come. In the new year, we will continue to focus on the central work of the hospital, overcome shortcomings; improve methods; grasp the real situation; strengthen management; improve services; boldly explore new ideas, new methods of medical examination work, prompting the work to a new level, for the rapid development of the hospital's health to make greater contributions.
20XX work objectives:
1, focus on the center of gravity of the work, seeking development.
2, strengthen publicity, external image. (1) the issuance of briefing materials, introducing our hospital technical strength, equipment, medical environment, medical procedures, etc., to facilitate the masses to seek medical treatment. (2) the issuance of information on common diseases, publicize scientific knowledge. (3) Publishing a good publicity column for popularization of science. (4) Production of "health checkup" manuals and classroom materials, to facilitate the units to speak and pick up to be.
3, strengthen the study, increase business training, improve knowledge connotation. (1) section business learning: arranged once a month; (2) improve the application of computer skills, encourage employees to learn computer knowledge, improve work efficiency.
4, to further do a good job in 20XX county units of employee health checkup planning, arrangements, and do a good job of the units and the center of the articulation work.
5, strive to establish the county cadres and workers health personal files, to facilitate future inquiries, standardize file management and guide the clinical. 2016, is full of vitality of the year, but also a year of self-challenge, 15 years of achievements can not be separated from the correct leadership of the hospital leadership, but also can not be separated from the strong assistance of the various departments with the cooperation and support, we fully recognize the achievements at the same time, also See the problems of the department, we will strive to correct the shortcomings of the past year's work, make up for the shortcomings, and strive to improve the level of work and service, and vigorously build a harmonious doctor-patient relationship, the work of the new year.
Part II
20XX, the Great Wall Health Industry Group, is a risk and opportunity coexisting, facing great challenges of the year, the new ward building is about to lay the foundation stone to start, the province four hospitals will soon be opened in the East Hospital should be diagnosed, the Huaguang Hospital, a new management will soon be put in place, the development of our hospital. The new management of Huaguang Hospital will be put in place soon, and there are many uncertainties for the development of our hospital. Faced with the challenge, our departmental hands need to be calm, down-to-earth, but also need to be passionate, and strive to make our specialties bigger and stronger, and our services to do fine and deeper, is now the first half of XX medical examination center work summary report as follows:
I. Analysis of the business situation
1, the overall workload statistics and the same period of time Comparative analysis (16 months) comparative analysis: from the overall workload against the obvious, the first half of XX far exceeded the level of the same period in 2008, including the total number of people, the number of medical examination units and the number of casual customers, the first half and created a record number of monthly medical examination of more than 7,000 people, the first half of the completion of the task is mainly dependent on the Industrial and Commercial Bank of China, the new Austrian, the vehicle section, communications construction and other new units or every other year medical examination of the unit's support and help, the first half of the year. More importantly, the fixed support of large customers, including electric power design institutes, communications, construction banks, the People's Bank of China, etc., for the completion of the annual task, the business staff still need to persevere, strengthen the attack efforts, fighting the second half of the year, and strive to ensure the successful completion of the annual task.
2, the comparative analysis of the income situation of retail customers (unit: million yuan) said: in addition to January is less than 08 years, the rest of the month are more than 08 years of income, the other monthly income level is relatively stable, which is sufficient for the development of the potential of individual market, but the development of such an individual market development speed, is not our expected goal in the retail customers in terms of the operation of the market is still in need of large moves and strokes, the market. The profitability and loyalty of the retail customer resources to be far more than the group customers, adhere to the good retail customer service, the long-term healthy development of the physical examination center is essential.
Second, the market management
At the beginning of the year, according to the Board of Directors issued task indicators, to the business staff for the decomposition of the indicators, and to be appropriate incentives to increase the market pressure on the business staff, to enhance the spirit of pioneering business staff and the sense of initiative.
In terms of market development, combined with the physical examination center and the actual situation of each unit of multi-pronged approach:
1, strengthen the quality and service supervision, set up a quality control supervision team and service supervision team, try to reduce or avoid the occurrence of the phenomenon of leakage of misdiagnosis to reduce the rate of customer complaints, and conscientious and responsible to solve the customer complaints, to improve the physical examination center The overall quality and image of the physical examination center, maintain the brand image of the Great Wall Physical Examination, in order to achieve the ultimate goal of stabilizing the fixed customers and developing new customers.
2, to strengthen the visit of large customers and emotional communication, to cultivate loyal and reliable customers, and to smoothly improve the relationship caused by the change of leadership transfer work. Especially before the Spring Festival planned, targeted visits, and physical examination before the banquet in charge of the leadership, strengthened the strength of emotional communication, once in the center of the physical examination, but not examined in 2008, the effect is more significant, such as Sinochem, Tongjian, Agricultural Bank of China, etc. Lost and found.
3, to strengthen the bulk of customer service efforts, the first half of the year mainly rely on advanced booking, staggered physical examination, the whole guide, one-on-one health education and consultation, late follow-up to provide a relatively noble personal physical examination service process. After the chairman of the board of directors returned from the physical examination, in order to better develop high-end customers, enhance the quality of physical examination and service for high-end customers, for high-end customers to set up a special day of physical examination (every Sunday for high-end physical examination day, August has been a trial run), to refine the physical examination process, specific measures: strict booking mechanism, limiting the number of people, groups of customers to avoid Sundays, to set up a basic package of premium and specialty packages, new process of physical examination guide sheet, the nurse accompanied by the whole consultation, the development of a new process of physical examination, and to provide a relatively noble personal physical examination service. Nurses accompanying the whole process of guidance, the development of departmental process details, improve the breakfast standard, blood collection of disposable pads and so on. All mobilized, and gradually implemented, and strive to let high-end customers on Sunday to experience value for money service, which will be the new challenges and opportunities facing the current physical examination center, but also to show our high-end service standards, show themselves, improve themselves, to create a new face of the Great Wall physical examination means, but also we continue to the provincial capital of the physical examination industry effective measures.
4, to strengthen the construction of the market department and business training, the market department of the existing 7 salesmen, other part-time group customer salesman 5, aimed at improving the strength of the business team, increase face-to-face visits, expand market publicity, and improve the Great Wall Health Checkup Center in the capital of the province's influence.
5, strengthen the market publicity, make full use of the replacement media resources, Hebei Daily, Yanzhao Evening News, Hebei Workers' Newspaper, mobile TV, building TV, radio and television, cab mobile electronic screen, bus stops, physical examination center website design update, enrich the content, in order to improve the Great Wall Physical Examination Center's rate of knowledge.
Shortcomings: the lack of upper social relations, in the process of major customer competition at a disadvantage, especially in the process of competition with the state-owned hospital medical examination center, can only play the price war, reduce profits, such as the provincial civil servants physical examination, medical examination from the drug personnel.
Third, service management
1, absorbing the staff rationalization proposals to enhance the overall service level. At the beginning of the year, we solicited suggestions from employees about the management and process of the medical checkup center, and launched self-checks and corrections, which played a positive role in the improvement of the service process and quality control.
2, strengthen the hardware improvement and construction, during the Spring Festival holiday, the center walls, partitions, doors and windows for painting and painting, to create a relatively beautiful, hygienic, warm environment for medical examination customers. The introduction of color ultrasound, biochemistry, atherosclerosis, capsule endoscopy and other large-scale equipment for medical examination quality assurance has laid a solid hardware foundation, enhanced the overall image, and improved customer satisfaction and loyalty.
3, the realization of the physical examination center data network management, on the basis of the original physical examination management program, modification and debugging, the installation of microcomputer in each department, to achieve the customer with the guidance sheet, according to the bar code throughout the physical examination form testing, and finally issued machine-printed reports and recommendations.
4, improve the staff's own sense of service, hire "Practitioner" management consulting company for service training, from the staff mentality, service processes, communication and other aspects of the importance of service in marketing to stimulate the staff from the heart of the service consciousness.
5, to create a perfect post-screening service process
1) By pasting the "Health Invitation", the free review has played a positive role in promoting the vast majority of customers to the physical examination center on schedule for free review, which is very effective.
2) Physical examination report to take the table prompts, explanations and advice more standardized, especially hypertension section moved into the physical examination center, the management of hypertensive patients, provides a technical backing, but also recognized by some of the unit leaders, played a driving force in solidifying the market.
3) In the active participation of the hypertension section, the center's health education and consultation is significantly more than in previous years, the first half of the year **** there are more than 20 late education.
Inadequacies: lack of professional etiquette training, the front desk service lacks enthusiasm or warmth.
Fourth, quality management
1, the introduction of updated testing equipment for the quality of the physical examination has laid a solid material foundation, especially the physical examination of the peak of the biochemistry instrument in place to ensure that each specimen is completed on time and in good faith.
2, the establishment of a quality control group, the arrangement of Friday afternoon on the medical examination form to carry out a random summary, Monday meeting to be informed, and give appropriate rewards and punishments.
3, the formation of internal consultation mechanism to improve the positive rate of detection is to avoid or reduce the occurrence of misdiagnosis of the building.
4, sending personnel to study and training, the Spring Festival, summer arrangements for ultrasound, electrocardiography to the provincial hospital, Great Wall Hospital for further study.
Shortcomings: the overall quality of the medical examination center personnel is low, through exchanges and learning to look forward to the overall business level.
V. Other management
1, electricity load assessment and transformation of the development of the winter off-season and then construction.
2, high-end customers physical examination process program and program development
3, in terms of human and financial management, in response to the Group's departmental vertical management advocacy. 15 March will be handed over to the financial work of Liu Guoxing supervisors, personnel and procurement has been Liu Guoxing subdivided.
Part 3
In 20XX, my physical examination center in the hospital party branch, the correct leadership of the hospital leadership, adhere to the development of the physical examination business as the work objective, scientific, accurate and efficient quality of service, strict management, pay close attention to the quality of the work, highlighting the key points of the work, and efforts to Tap the internal potential, actively and steadily carry out occupational health checkups, as of now **** undertake medical checkup units 53, medical checkups 6950 people, medical checkup fee income of 1270816, 880,000 yuan, is now on the work of this year to do a summary as follows:
I. 20XX work overview
1, optimize medical checkups quality of service. As a good health guard. According to the different needs of the examined people to develop a variety of physical examination packages, by the units or individuals to choose freely, the better to complete the organization of the physical examination, consultation and interpretation work.
2, under the guidance and coordination of the leadership of the hospital, and actively contact with the county supervisory institute, and strive for the county practitioners to carry out health checkups for the task, and set up occupational health checkups for the collection of blood, and the deployment of professionals for the medical examination of the person to take the laboratory specimens, the health examination of the population and the sick population separate, effectively preventing the occurrence of cross-infections; due to the work of this work covers a wide range of work sites and practitioners involved in a large number. Due to the wide coverage of this work, involving a large number of workplaces and practitioners, the smooth and steady implementation of the work not only to expand the hospital's visibility and influence, but also to bring considerable economic benefits for the hospital.
3, fully mobilize the active participation of all hospital workers, play a favorable social relations, I take the initiative to coordinate with the center, to fight for the county part of the institutions, enterprises and institutions in our hospital for the general project of the collective health checkups, the deployment of professional and technical personnel to engage in the work of the health checkups, in the internal, external, gynecological and stomatological departments, etc., to deploy the proficiency in the theory of the business, with a wealth of clinical experience in the doctor to participate in the physical examination, functional medicine, radiology and other medical services. Participating in the physical examination, the functional department, radiology and other auxiliary departments can actively participate in the implementation of the physical examination program, and finally the examining physician according to the contents and results of the examination for a comprehensive analysis and evaluation, to make scientific conclusions of the physical examination and future prevention and treatment advice, and according to the requirements of the unit to be examined, the deployment of senior experts in-depth to the unit to carry out for the employees of common diseases and diseases of the prevention of and health care knowledge of the publicity.
4, through a variety of channels in the county jurisdiction of the basic situation of the enterprises to collect and organize information, grasp the main occupational hazards of each employer, engaged in exposure to occupational hazards of the work of workers and occupational disease patients basic information files, has two enterprises 140 workers for occupational health monitoring, and establish and improve the health monitoring files.
5, vigorously publicize the knowledge of medical science and improve people's health awareness, so that the masses can recognize the importance of health checkups for preventing diseases, so that the masses fully understand the importance and necessity of health checkups, developed the "Occupational Disease Health Checkup Center Handbook" and distributed it to the masses free of charge to enhance the public's awareness of health care and improve the health checkups. Consciousness and initiative.
Second, occupational health monitoring
This year **** undertake medical examination units 53, enterprises and institutions collective health examination 50, the total number of employees to participate in the medical examination of about 6,702 people, for each employee timely feedback health examination report, and for the medical examination of the situation of the examining physician to make a total examination analysis and put forward the relevant preventive recommendations and health guidance. Health guidance. Possible exposure to toxic and hazardous enterprises 3, including the production of a total of 200 workers, the number of workers exposed to toxic and hazardous workers 48 people, each participating in the examination of the workers carried out occupational health monitoring files, and network direct reporting.
Third, a comprehensive analysis of the medical examination situation
This year's medical examination of 6950 see personnel engaged in a variety of jobs and workplaces to conduct a comprehensive analysis of medical examination results show that; the medical examination items are normal with about 29%, found that in the medical examination indicators of the metabolic syndrome index such as high blood lipids, high blood glucose, high uric acid, etc. generally accounted for a larger proportion of men to fat, high glucose, high uric acid, etc., the medical examination of the metabolic syndrome index. Among men, fatty liver, cholecystitis, gallbladder stones, thyroid and cervical spine diseases accounted for a large proportion of the total, and among women, breast diseases and cervical spine diseases accounted for a large proportion of the total. Occupational disease health checkup participants for the detection of contraindications.
Fourth, there are problems in the work
1, the perception of the medical examination of the different expectations caused by the high value of the disputes easily triggered by the most basic purpose of the medical examination is to early detection, early intervention, early treatment, many of the examined and not the correct cognition, and these "early" is limited by the diagnostic accuracy of medical equipment and technology, while the participating units and individuals have different perceptions of this limitation, the examinee's expectations of the medical examination is too high, and expectations and the actual situation of the discrepancy, the examinee will often be skeptical of the entire medical examination, and even think that the medical examination is only due to some kind of interest in the process of walking around, for the existence of this almost universally existing status quo and the psychological awareness We lack a reasonable solution and preventive measures in the medical examination center.
2, the medical examination center work is completed in the clinical, nursing and functional testing departments, often to the clinical departments to draw staff, this work is often not enough to coordinate, draw staff to work in the difficulties, in addition to the functional departments due to environmental constraints, can not be opened for health checkups of the green channel, often health checkups and outpatient and hospitalized patients at the same time in a channel to receive the medical examination. In addition, due to environmental constraints, the functional departments are unable to open green channels for health check-ups, and often health check-ups and outpatient and inpatient patients are accepted in a channel at the same time, and health check-ups are mostly collective, and the center is in a passive position in arranging the check-ups, so it is difficult to separate patients from health check-ups and carry out the check-ups in an orderly manner, and they are often concentrated in an auxiliary check-up department at the same time, which affects the normal operation of the check-ups, and the conflict between the patients and health check-ups often occurs, which has brought negative effects on the normal medical environment. The negative impact on the normal medical environment.
3, in the development of occupational health checkups due to my center staff are non-professional technicians, in the development of this work in the lack of appropriate professional knowledge and skills, often need to supervise the supervision and management of the department's professionals to assist in the completion of the work task, the lack of enthusiasm and initiative in occupational health checkups, occupational health checkups caused by a relative lag in the work. The work of occupational disease health checkups is relatively lagging behind.
4, the level of computer operation needs to be improved. As the work of the medical examination center involves the analysis of the production of medical reports, the establishment of health records, as well as the network of occupational disease direct reporting and many other tasks, and my center's computer operation level of ability is relatively weak, in the implementation of the above work is often encountered in the implementation of the obstacles and trouble so that many omissions.
20XX physical examination center's work is a steady development, and achieved better results in a year, the achievements can not be separated from the correct leadership of the hospital leadership, but also can not be separated from the various sections of the great assistance and cooperation, we fully affirmed the achievements of the work at the same time we also see the shortcomings and exposure to the problem, through the implementation of the actual work of the continuous summing up of experience, complementary and perfect, and strive to improve professional skills and work efficiency.
We will try to improve our professional skills and work efficiency, and actively and steadily carry out the work of occupational health checkups, and we will certainly do a better job in the new year.