1, after-sales service hotline, fax and e-mail services
We will set up a technical support center hotline and fax, to provide 7 × 24 round-the-clock technical support hotline. Set up a special e-mail and fax equipment, users can send e-mail or fax, to the engineer to consult the various technical problems encountered in the process of system construction.
In order to better provide users with technical support services, we will establish a user failure tracking mechanism, detailed records of user failures, including:
(1) telephone exchanges
Every two weeks with the user (including system users and system maintenance personnel) to communicate with the use of inspiration and guidance to obtain the user's needs.
(2) Regular user visits by technicians
Our technicians will visit users' sites every month to collect users' opinions and suggestions, and discover problems and hidden dangers in time for timely disposal.
(3)Regular user inspections by technical service manager
Our technical service manager will carry out technical service quality inspections once every two months to understand the problems in the process of technical service and make timely rectification in response to the problems found.
(4) the establishment of a professional technical support team
When the user encounters various types of emergency faults, in addition to arranging for technicians to follow the process of troubleshooting, we have also organized a group of experienced and skilled personnel to form a professional technical support team for the user and our technical engineers stationed to provide comprehensive support.