According to your invitation to bid for a project subject to tender issued on 20xx, we make the following after-sales service commitments for this project:
1. There are legal sales channels recognized by the manufacturers, which ensure that the products provided are brand-new and genuine, and the technical support and after-sales service provided by the manufacturers are standard in Chinese mainland.
2. Respond to the contract terms and payment direction.
3. Provide technical training and maintenance knowledge training for users.
4. Provide "warranty service" for the whole engineering system, and provide "quarterly" equipment maintenance during the warranty period (including pressure system test, outlet water temperature test, electric control system test, air circulation system test, water replenishment system test, etc.). ).
5. After the equipment is put into operation, a full set of engineering faults will be repaired free of charge during the warranty period, and free maintenance will be provided; Provide the required spare parts and consumables at the most favorable price, without service charge.
6. Maintenance response time: after receiving the failure notice, you must give a reply within 24 hours, solve the general problem within 48 hours, and solve the major problem or other problems that cannot be solved quickly for the time being within one week.
7. Spare parts: The company has enough common spare parts to deal with all kinds of general faults in time. The company has an after-sales service center, and urgently needed spare parts can arrive at the scene within 24 hours.
8. Our company has established and improved a set of perfect after-sales service system and service process, and equipped with professional technicians to ensure the timely and comprehensive implementation of the whole after-sales service.
Bidder: xxx Co., Ltd.
Bidder's representative (signature): xxx
Date: 20xx year x month x day
Model essay on bidding after-sales service commitment letter (II) Dear customers:
Hello!
First, after-sales service commitment
1. quality assurance: as an equipment supplier xxx, the products provided by our company for this bid are all in the original packaging of the manufacturer, which conforms to the quality certification and quality certification system of the same company, and we also provide product technical data (including installation instructions, product packaging catalogue, Chinese instruction manual, certificate of approval, warranty, etc.). ).
2. Supply and installation time: If xX xxX Co., Ltd. wins the bid, it will supply the goods to users immediately after receiving the bid-winning notice. Product manufacturing and testing have quality records and testing data. For the test of product performance, we have carried out the whole process and full performance inspection of the product, and only after confirming that it is qualified, can it be packaged and delivered.
3. Product delivery date: as far as possible according to user requirements. If there are special requirements that need to be completed in advance, our company can organize the production and installation to meet the needs of users.
4. Warranty commitment: Our company will provide full-time service and lifelong technical service support on normal working days for all products provided within the validity period of this agreement.
5. Response time: In case of quality problems or inconvenience caused by operation within seven working days, our company promises to replace the equipment free of charge within three working days. During the warranty period, if the product fails, we will provide replacement equipment when necessary after receiving your maintenance report. During the warranty period, if the equipment cannot be used normally after two repairs due to performance failure, our company will replace the new equipment for free.
6. Service system: As an equipment supplier, our company provides a guarantee system for the products provided in this tender: when the equipment breaks down, our company will send designated professional technicians for maintenance or repair within the specified time, and the freight and miscellaneous expenses that the buyer is willing to generate will be borne by our company.
Second, the product price commitment
1. Under the same competitive conditions, our company sincerely provides you with the most favorable price without sacrificing technical performance or changing product parts.
2. During the warranty period, the supplier will repair and replace the parts damaged due to quality reasons free of charge, and the parts damaged outside the warranty period will only be provided at cost. If the equipment is damaged due to the buyer's human factors, the parts repaired or provided by the seller will be calculated at the cost price.
Third, after-sales service guarantee
Company strength guarantee: the company will establish a special after-sales service system for this project;
Four. Complaint system and contact information
1. If you are dissatisfied with our service, please complain to the dispatcher of the technical department or the manager of the maintenance department.
2. It is our responsibility to verify the problems complained by users. We will punish managers and managers to varying degrees and apologize to users. If it is not the responsibility of our company, the relevant personnel will also explain to the users, hoping that users can give us the greatest support.
Company full name xxxx (seal)
Person in charge of business: xxx
Contact information: xxx
Model Letter of Commitment for After-sales Service of xxxx Co., Ltd. (3)
According to your invitation to bid for the xxx project with the tender number xxx, the following after-sales service commitment letter is made for this project:
1. Quality assurance: Our company guarantees that all the products in this bid are original products of the manufacturer, which meet the requirements of 3C certification standards of the National Quality Certification Center, and provides product technical data (including product catalogue, instruction manual, certificate of approval and instruction manual);
2. Time for supply, installation and technical training: If our company wins the bid, our company will sign a purchase contract with the user within two working days after receiving the bid-winning notice, and provide the goods and install them to the user within three working days. Moreover, all products provided are responsible for free delivery, installation and debugging until the equipment runs normally. At the same time, our company is also responsible for training users in equipment operation and simple maintenance, and signing after-sales service agreements with customers to protect their interests.
3. Warranty period: Our company will provide three-year door-to-door warranty for all products and accessories provided within the validity period of this tender, provide door-to-door service without user's repair, and provide lifelong technical service support and maintenance. During the use of the equipment, consumables are supplied at the most favorable price in the market, and no on-site service fee is charged.
4. Response time: For all products provided within the validity period of this tender, our company insists on regular monthly return visit, inspection and maintenance to prolong the service life of the machine. During the warranty period, if the product fails, our company will arrive at the maintenance site within 2 hours after receiving the repair information from users, and repair it within 8 hours after the users outside the city arrive at the maintenance site within 4 hours. If it cannot be repaired within 12 hours under special circumstances, our company will provide spare equipment for customers to use free of charge. During the warranty period, if the equipment cannot be used normally due to repeated troubleshooting, our company will replace the new equipment free of charge. After the expiration of the warranty period, if the product fails, our company can send technicians for free on-site service. If the accessories need to be replaced, the accessories will be supplied at the best price in the market.
5. Service working hours: Our company insists on providing all-weather service for all products provided within the validity period of this tender.
6. Our company guarantees that all the consumables provided are original and genuine, and will never provide substitute brand consumables or fake and shoddy consumables to ensure the good operation of the equipment.
Bidder: xxx Co., Ltd.
Date: 20xx year x month x day
Model Letter of Commitment for Bidding After-sales Service (IV) to: xxxx
Xxx (hereinafter referred to as us) in the xxxx project bidding, if we are lucky enough to win the bid, thank you very much for the trust of the judges and the construction unit. During the construction and construction of this project, in addition to responding to all the terms in the bidding documents and the contents of the performance contract, we make the following commitments to the after-sales service of this project:
1, the bidding products all fall within the scope of "Three Guarantees" stipulated by the state, and the product quality guarantee period shall not be less than "Three Guarantees"; If the commitment of quality assurance period is superior to the national "Three Guarantees" provisions, it shall be implemented according to the actual commitment of the supplier;
2. There is a professional after-sales service organization for the bidding products, which will be clearly stated in the bidding documents and attached with the manufacturer's after-sales service commitment;
3, after the completion of the project, we will be responsible for a one-year project quality warranty, with high-quality service, to achieve our loyal commitment; Truly achieve first-class construction, first-class quality service purposes;
4. We promise to provide on-site "centralized" training services to the tenderee within 2 working days after the project is completed and certified by relevant departments, so as to ensure that users fully understand the product performance and usage specifications before operation; Eliminate hidden dangers of accidents and improve work efficiency;
5. Telephone consultation: provide technical assistance calls during the warranty period, answer the problems encountered by the tenderer in use, and put forward suggestions to solve the problems for the tenderer in time;
6. On-site response:
6. 1 If the problem cannot be solved by telephone consultation after receiving the notice of repair, we promise to arrive at the site within 24 hours to ensure the normal work of the product;
6.2 If it cannot be solved within 24 hours, spare products will be provided within 24 hours for the tenderee to use normally. If the fault is not solved within 24 hours, the tenderee has the right to handle the fault by itself, and the expenses incurred will be deducted from the quality warranty fund;
6.3 In case of emergency repair accident, we will ensure that we arrive at the scene of the accident immediately after receiving the notice;
6.4 Quality problems involving safety shall be reported immediately and preventive measures shall be taken in time in accordance with the Regulations on Quality Management of Construction Projects.
7. Service commitment outside the warranty period: After the warranty period, we will also provide free telephone consultation service and promise to provide on-site maintenance service for the products;
8. If the tenderee needs product upgrading, updating, replacement and maintenance, we promise to provide after-sales service at preferential prices.
The above is our after-sales service commitment to this project. If we fail to meet Party A's requirements and our commitment standards in after-sales service, causing great losses to the tenderee, we are willing to accept the punishment of laws and regulations. Take the responsibility caused by this and compensate all the economic losses caused by this.
Commitment unit: xxx company
Authorized representative: xxx
Date: 20xx year x month x day