Full of work life without noticing the past, this period of time since the work, harvested a lot of achievements, the past achievements will be brought together into a work summary it. How to write a summary of the work is more attractive to the eye? The following is my collection of the City Health Bureau to create a model hospital work summary of medical ethics, only for reference, welcome to read.
City Health Bureau to create medical ethics and medical style demonstration hospital work summary 1According to the xx Municipal Health Bureau, xx Municipal Government Corrective Action Office, "on the issuance of xx city to carry out" medical ethics and medical style demonstration hospital "to create the implementation of the program of the notice" (x city health to create the word [XX] No. 10) the spirit of the Bureau of the city of the second People's Hospital, the City of Chinese hospitals organized to carry out the creation of "medical ethics style model hospital" activities, now the activities are summarized as follows:
First, strengthen the leadership, unified understanding.
In order to ensure that the city's hospitals above the second level to create a solid development of activities, I set up a leading group for the creation of activities, equipped with competent personnel, in accordance with the "who is in charge of, who is responsible for" and "management of the industry must be managed to wind" principle. The company's business is to strengthen the business management and carry out the "medical ethics and medical style demonstration hospital" to create activities together.
Second, carefully organized and effective.
In carrying out the creation of "medical ethics model hospital" activities, the city's second people's hospitals, hospitals in order to focus on improving the comprehensive satisfaction of the general public as the general grasp, around the creation of "medical ethics model hospital" activities Requirements, with the ongoing "rural health year", "hospital management year" and other activities, to carry out careful deployment, and strive for effective activities, focusing on the following work:
1, pay close attention to medical ethics and medical education, remembering the
To make the activities carried out smoothly and achieve results, the first must pay close attention to medical ethics education, firmly establish "all for the sake of the patient, in order to patients all" service consciousness, I Bureau for each medical personnel ordered the "Great Medical Sincerity - Medical Ethics Education Readers". Each unit through the morning meeting, weekly meetings, staff meetings and other forms of organizational learning; at the same time, the positions of medical staff to actively study Zhao Xuefang, Guo Chunyuan, Ke Ruixin comrades advanced stories, and combined with the actual work of the position, advocate thinking differently, to carry out the "if I am a patient" discussion, rapport with the relationship between doctors and patients, and strengthen the The company's website has been updated with the latest information on the company's website, including its website.
2, a number of measures and efforts to solve the problem of the masses to see the doctor.
First, the rural health work as the city's top health priority, in strict accordance with the "rural health year" activities assessment standards, ordering detailed measures, pay close attention to the implementation of the eight health matters, so that rural patients, "small illnesses out of the village, the big illnesses out of the town and the city of xx "
Secondly, from May 1 this year, the medical and health units in strict accordance with the "Jiangxi Provincial Medical Services Price Manual" standard charges, and in a timely manner in the relevant section posted on the public notice board, to accept the public supervision; at the same time, to further improve the internal financial management, the units of the Finance Section unified management section charges and accounting;
Thirdly, adhere to the open, fair and equitable principle, in the city's various medical services.
Three, pay close attention to the quality of medical care, to ensure quality and safety of medical services.
First, to carry out the "Hospital Management Year" activities as an opportunity, issued the "Mass Satisfaction Hospital" construction activities assessment standards, "Hospital Management Evaluation Guide (Trial)", "TCM Hospital Management Evaluation Guide In addition to the signature of the supervising physician, the physician in charge must fulfill the obligation to inform and fill out a notification letter to obtain the cooperation of patients and their families.
Municipal Health Bureau to create a model hospital work summary of medical ethics 2To implement the Ministry of Health, the State Council Corrective Action Office, the State Administration of Traditional Chinese Medicine to carry out the creation of a "model hospital medical ethics" activities, in accordance with the province, the city, the county health departments in charge of the spirit of the document, combined with the work of the actuality of the hospital, I vigorously strengthen hospital medical ethics, medical ethics construction, standardize diagnostic and treatment behavior, and to strengthen the hospital medical ethics, medical ethics construction. Medical ethics construction, standardize diagnostic and treatment behavior, improve medical services, improve medical quality, improve service attitude, focus on solving the hot and difficult problems strongly reflected by the masses, the hospital medical ethics construction in-depth, building a harmonious doctor-patient relationship and good hospital culture. Now summarized as follows:
First, strengthen the organization and leadership to strengthen the education and system construction
In order to strengthen the organizational leadership of the work of creating, we implement the Dean "one hand to grasp the business work, one hand to grasp the work of the wind," ". The system of "one job, two responsibilities"; in the original hospital medical ethics management committee on the basis of special enrichment and adjustment of personnel, the establishment of the creation of the activities of the office, combined with the ongoing hospital management year and the medical quality management efficiency year activities, the hospital research and development of the creation of the medical ethics model hospital activity program and a detailed model hospital assessment and evaluation of the details of the work of the target and evaluation of the main points The hospital has implemented the responsible departments and personnel. We have perfected and formulated the Measures for Rewards and Punishments for Medical Ethics, the Implementation Plan for Medical Quality Management, the Provisions for Dynamic Management of Civilized Workers, the Measures for the Management of Drug Bidding and Procurement, the Procedures for the Procurement of Medical Equipment and Materials, the Provisions for Strengthening the Management of Medical Charges, the Words of Civilized Service of the Staff, and the Code of Conduct of the Staff for Services, etc., and collated the Manual of Service Norms for the staff, which is a manual of service norms for all the hospital staff. The service specification manual", the whole hospital staff manually a book, seriously study, follow the implementation, fully mobilized the whole hospital staff civilization, standard medical enthusiasm, initiative, the formation of medical ethics and medical style construction of the overall synergy.
The second strengthening of medical ethics education, to strengthen the construction of medical ethics.
On October 25, our hospital held a mobilization meeting to create a model hospital for medical ethics, a comprehensive deployment of this activity, in-depth mobilization, so that the majority of medical staff fully understand the importance of creating a model hospital for medical ethics and the need to enhance the conscientiousness of the work and sense of responsibility. We vigorously carry forward the spirit of Bai Qun, so that the majority of medical workers to remember the wholeheartedly serve the people's purposes, do Bai Qun type of medical workers, set up a loyal to their duties, love and dedication, dedication, civilized practice of medicine, the new style of health industry. We strengthen professional ethics, professional discipline, professional responsibility, professional skills education, focusing on the relevance and effectiveness of education, enhance the self-education of the majority of medical workers, self-management, self-restraint conscientiousness, enhance the sense of professional responsibility and a sense of honor, and improve professional skills. Requirements for all hospital sections must strictly implement the political and business learning system, strengthen supervision, strict rewards and punishments; adhere to the provisions of the dynamic management of civilized workers and medical ethics and medical style rewards and punishments, comply with the provisions of the "hospital staff service norms handbook"; the construction of the "hospital culture", to carry out the construction of the hospital culture, medical ethics and medical style construction of the big discussion, interactive exchanges, to culture people, and gradually improve the professional skills. The company's main goal is to provide the best possible service to its customers.
Three, strictly regulate the hospital and physician diagnosis and treatment behavior
Strictly implement the clinical technology, diagnosis and treatment care norms, routines, and the "antimicrobial drugs clinical application of the guiding principles" and other relevant provisions, regulate the diagnosis and treatment behavior of medical personnel, to promote the medical staff to treat the disease, reasonable examination, reasonable use of medication, to prevent the abuse of examination, large prescription. Effectively implement the provisions of the system of responsibility for the first diagnosis, the strict implementation of the three-level physician room system, preoperative, difficult, critical cases; death case discussion and consultation system; strict implementation of the basic norms for the writing of medical records and the provisions of the management of medical records; auxiliary examinations in accordance with the provisions of the hospital's control of the positivity rate; the drugs into the hospital to fully implement the policy of centralized purchasing of relevant medicines, outpatient and inpatient medicines to be in accordance with the hospital measures to strengthen the implementation of drug management. Outpatient and inpatient drug use shall be carried out in accordance with the hospital's measures to strengthen drug management, and the Guiding Principles for the Clinical Application of Antibacterial Drugs and the hospital's Regulations on Strengthening the Management of Single-Patient Charges shall be implemented. We strictly control the proportion of drug income to business income, and severely penalize departments that fail to meet the required proportion.
Four, strict quality management, improve the quality of service
earnestly implement the provisions of the "Hospital Management Evaluation Guidelines (Trial)", the establishment of a medical quality evaluation system, improve the quality of health care management organization, strict implementation of medical quality rules and regulations and technical operation norms, to ensure and consolidate the quality of basic medical care and nursing care, and improve the medical service capacity, to provide patients with high-quality, safe medical services.
V. Improve service attitude, change service style
We strengthen the ideological education of medical staff, strengthen the sense of service, quality consciousness, effectively reflect the service "humanization", to provide patients with standardized, high-quality service, respect for patients, Care for patients, patient convenience, patient service, so that the "patient-centered" service concept is implemented into the actual work of each medical staff, the patient's voice as the first signal, the patient's needs as the first need, the patient's satisfaction as the first standard, with the "five heart" (reception of patients enthusiastic) "(reception of patients enthusiastic, treat patients with care, health care work carefully, explain the work of patience, accept the views of open-minded) to meet the needs of patients, and strive to make the patient satisfied, so that the masses are satisfied, so that the community is satisfied.
We actively improve the hospital environment, optimize the service process, to provide patients with clean, comfortable, warm medical environment and convenient service measures. Improve the service attitude, fully respect, consciously maintain the patient's . The right to know, the right to choose and the right to privacy and other legitimate rights, and put an end to such undesirable phenomena as raw, cold, hard, top and push. Strengthen the communication with patients, through the convening of patient accompanied by a symposium, set up a suggestion box, the distribution of outpatient, inpatient questionnaires and other forms of listening to the views of patients, and take the initiative to improve the work. The hospital medical ethics committee timely acceptance, properly handle patient complaints, reduce the occurrence of doctor-patient disputes, build a harmonious doctor-patient relationship.
Sixth, the strict implementation of price regulations, reasonable and accurate charges
We strictly implement the "Shandong Province, the price of medical services project norms", prohibited in the country outside the establishment of new charges, decomposition of the project, compared with the project charges and duplication
charges. Improve the hospital internal price management and constraint mechanism, reform of internal financial management, unified management by the financial sector of the department charges and accounting, strictly prohibit the department set up a small private treasury. In accordance with the requirements of health and hygiene corrective work, we are strictly prohibited from directly linking medical service income with personal income, and strictly prohibited from renting or contracting departments. We improve the transparency of medical service charges, improve the price announcement system, inquiry system, cost list system and other systems, utilize electronic display screen, touch screen, board, list, etc. to disclose the charge items and standards to the society, and take the initiative to accept the supervision of the society and the patients on the medical expenses. We have early diagnosis of hospitalized patients, early treatment, early surgery, the implementation of some routine illnesses, the maximum price of a single disease, effectively reducing the cost of hospitalization of patients and the average hospitalization, to safeguard the interests of patients, reduce the burden on patients, and promote the development of the hospital.
Seven, strengthen the supervision and inspection, serious industry discipline
We formulate and improve and strictly implement the provisions of the treatment of violation of industry discipline, increase supervision and inspection, seriously investigate and deal with the acceptance of, and ask for kickbacks, "red packets," billing and commission and indiscriminate charging and other Hot issues of concern to the masses. Seriously investigating and dealing with the acceptance of kickbacks in various names from production and sales enterprises or individuals in the fields of medical equipment, medical devices, drugs and reagents. Seriously investigate and deal with patients and their families to ask for "red packets" and other property behavior, the patient initiative to gift to be timely and according to the provisions of the return or surrender.
1-9 months of this year, the hospital *** complete outpatient visits 414564 people, hospitalized 25176 people, the average hospitalization of 8.2 days, the average cost per outpatient visits 65.43 yuan, per hospitalization costs 2266.4 yuan, the patient satisfaction rate of 96.5. beautiful environment, first-class technology, advanced equipment, high-quality service attracted the surrounding counties. The masses have come to the clinic.
Hospitals as a service industry and the construction of socialist spiritual civilization of the window, can proactively solve problems for patients, dedication to love, to virtue, to save people, whether the full implementation of the wholeheartedly for the purpose of serving patients, so that the masses are satisfied with peace of mind, has always been a measure of the prerequisites for the development of hospitals. The construction of medical ethics is an important foundation and symbol of the spiritual civilization of the hospital, and it is the most important thing in the management of the hospital. We must grasp the construction of medical ethics and medical style of this work, to promote the hospital industry style significantly better, and further improve the quality of medical care and management level, so that the hospital really provide patients with humane service, so that the masses can rest assured that the community is satisfied with the construction of a harmonious socialist society.
City Health Bureau to create a model hospital work summary of medical ethics 3
To strengthen the construction of medical ethics, standardize diagnostic and treatment behavior, improve medical services, improve the quality of medical care and medical personnel professional moral quality, in order to promote the construction of the hospital's style of work, the development of the implementation of this program.
First, the guiding ideology
Deng Xiaoping Theory and the "Three Represents" as the guidance of the important idea to safeguard the fundamental interests of the people for the purpose of "carry forward the spirit of Bai Qun, Bai Qun-style medical workers to do The main line of "carry forward the spirit of Bai Qun, do Bai Qun type medical workers", to standardize the diagnosis and treatment behavior, improve the quality of medical care, improve the attitude of service as the main content, in order to control the kickbacks, "red packets", billing commission, and indiscriminate charges as the focus, to strengthen the education, improve the system, and strengthen the supervision, to promote the construction of medical ethics and medical ethics demonstration hospitals, and to further curb the damage to the interests of the masses. The outstanding problems, so that the style of health industry has been significantly improved, to build a harmonious relationship between doctors and patients.
Second, the organizational leadership
In order to strengthen the leadership of the creation of "medical ethics hospital" activities, the establishment of the seven households Township Health Hospital to create medical ethics hospital activities leading group.
Leader: Ni Jinfu
Deputy Leader: Gao Bo
Members: Su Qiaohong, Zhang Ling, Ding Mei, Su Juhua
Third, the scope of the activities
All departments of the hospital.
Fourth, the goal of the activities
Through the creation of "medical ethics and medical style demonstration hospital" activities, and strive to improve the level of service, the hospital to gradually build the integrity of the service, first-class quality, patient satisfaction, with a good professional behavior of the township health center.
Fifth, the content of the activities
1, strengthen the medical ethics and legal education to strengthen the construction of professional ethics, carry forward the spirit of Bai Qun, and strive to do Bai Qun type of medical workers, to the advanced deeds of advanced people to inspire people, set up a loyal to their duties, dedication and civilization of the practice of medicine of health The new style of the industry, strengthen professional ethics, professional discipline, professional responsibility, vocational skills education, strict implementation of the "eight disciplines, ten prohibited", enhance the sense of professional responsibility and sense of honor of the hospital's medical staff.
2, according to the law, according to the practice of law, standardize the diagnosis and treatment of physicians
Strictly implement the clinical technology, diagnosis and treatment care norms, routines, and the "guiding principles for the clinical application of antimicrobial drugs", "medical institutions, prescription management approach" and other relevant provisions, standardize the diagnosis and treatment of medical personnel, so as to achieve the treatment of disease, reasonable use of drugs, reasonable The company's main goal is to prevent the use of the drug in the treatment of patients with chronic diseases.
3, improve the medical environment, change the style of service
Through the creation of model hospitals, improve the hospital environment, optimize the service process, provide patients with a clean, comfortable, warm medical environment and convenient service measures, honest service, civilized practice, full respect, consciously safeguard the patient's right to know, the right to choose and the right to privacy and other legitimate rights. Privacy and other legal rights, to eliminate raw, cold, hard, top, push and other undesirable phenomena in a timely manner to accept, properly handle the patient's complaints, to reduce doctor-patient disputes.
4, strengthen the industry discipline, strict implementation of price standards,
Strict implementation of the state and autonomous regions of the diagnosis and treatment project fee standards, regularly open to the community drugs, inspection and other charges and standards, and take the initiative to accept the community and the patient's supervision of the medical costs to reduce the medical fee complaints; prohibit the establishment of new charges in the state outside of the regulations It is prohibited to set up new charging items, decompose items, charge for comparable items and duplicate charges outside the state regulations. Improve the internal price management and constraint mechanism of hospitals, and strictly prohibit departments from setting up small private coffers. The company's products and services have been widely recognized by the public as being of the highest quality, and the company's products and services have been well received by the public.
5, strengthen supervision and inspection, serious industry discipline
Increase supervision and inspection efforts, seriously investigate and deal with accepting and demanding kickbacks, "red packets", billing commission and arbitrary charges and other hot issues of public concern. It is strictly prohibited to accept medical equipment, medical devices, drugs, reagents and other production, sales enterprises or individuals to provide a variety of nominal rebates. It is strictly prohibited to ask patients and their social "red packets" and other property, the patient's initiative to gift in a timely manner in accordance with the provisions of the return or surrender.
VII, implementation steps
1, the organization of the hospital staff to seriously study the professional discipline, professional ethics, professional responsibility, professional skills and health care institutions to provide a variety of management methods, unify the thinking, raise awareness, is the whole hospital staff are involved in the creation of a model of medical ethics in the state of the hospital.
2, the employment of social voluntary supervisors of the style of 3, every six months to seek advice, to put forward the views of the categorization, summarize and deal with.
3, there is a report phone, opinion box, section has the opinion of the book. Every Tuesday at four o'clock in the afternoon for the leadership of the reception time, the views of patients and their families have to deal with the results.
4, the development of medical ethics and medical style related systems and penalties for violation of medical service norms, and effectively strengthen the creation of medical ethics and medical style model hospitals, change the concept of service, improve the level of service.
5, the medical staff on duty coat and hat neat, wearing badges, civilized language. Publicize the service commitment, the implementation of the doctor-patient communication system, timely acceptance and proper handling of patient complaints, reduce doctor-patient disputes.
6, quarterly patient satisfaction survey of the hospital and medical staff services, the results of the survey in a timely manner to summarize, feedback and rectification.
Eight, activity requirements
(a) the hospital leadership team to strengthen the hospital "medical ethics and medical style demonstration hospital" work leadership, combined with the "hospital management year" activity requirements, the work will be included in the second half of the important work schedule. This work is included in the second half of the important work program, the establishment of the leadership responsibility system and comprehensive target management responsibility system.
(2) each department to strengthen the leadership of the department model hospital creation activities, according to "who is in charge, who is responsible for", "one job, two responsibilities" principle, the implementation of the creation of the work of the responsibility system.
(C) to strengthen education, strengthen the majority of medical workers of moral education, vocational education and legal education, carry forward the spirit of Bai Qun, with advanced models around the positive education, cultivate good medical ethics and medical style, build a harmonious doctor-patient relationship.
(D) party members, cadres to strengthen the party spirit, to play an exemplary leading role in the creation of activities, the hospital staff to firmly establish the ideological line of defense against corruption, standardize diagnostic and treatment behavior, standardize medical fees, honesty and integrity, clean practice. Actively participate in the creation of "medical ethics and medical style model hospital" activities.
Municipal Health Bureau to create a model hospital work summary of medical ethics 4According to the autonomous region of the Department of Health, the Corrective Action Office, "on the creation of a model hospital program of medical morality and medical activities," the spirit of the program and the overall deployment of the Municipal Bureau of Health, our hospital according to the spirit of the document notification to carry out the creation of a model hospital activities of medical ethics and medical services, and strive to solve the hotspots and difficult problems that the public strongly reflected, targeted at the establishment and improvement of the rules and regulations, to ensure that our practice of medical morality. The company's business is to provide the best possible service to the public, and to ensure the healthy development of the hospital's work.
First, the leadership attaches importance to a sound organization.
Carry out the creation of "medical ethics and medical style demonstration hospital" activities is a major event in our work, for this reason, the hospital party committee attaches great importance to the ideological unity, a deep understanding of the necessity and significance of the creation of medical ethics and medical style demonstration hospital activities, timely convening of the party committee to create a hospital to create a demonstration of medical ethics and medical style activities of the leading group and the Office of the leader of the party secretary, the President, the vice president of the leading group of the three vice presidents. Three vice presidents, functional department heads as members of the leading group, set up a special office, go all out to do this work. The principle of "who is in charge and who is responsible" is implemented, and the responsibility of creating a model hospital for medical ethics is realized. According to the spirit of the program of medical ethics and medical style model hospital activities, combined with the requirements of the 2014 wind construction target management responsibility and carry out the specific tasks of the hospital management year activities, developed our hospital to create a "medical ethics and medical style model hospital" activities program, establish and improve the use of drugs in the hospital purchase and sale of the Modesty Pact system; two-way commitment system for doctors and patients; We have established and perfected the system of modest convention on the use, purchase and sale of medicines; two-way commitment system for doctors and patients; openness system; dynamic monitoring of the use of medicines and abnormal warning system; system of consulting patients on the expenditure of large medical expenses; system of public announcement of the charges and prices of medical services; system of hospitalization fee list; distribution system of incentives and constraints; and system of doctor-patient communication. The "Medical Ethics Model Hospital" scoring methods and evaluation standards are broken down to the relevant departments and individuals, with clear responsibility for implementation at all levels.
The second publicity campaign to unify the mind.
Widespread publicity, full participation, is the basis for the creation of activities. In order to improve the whole hospital staff to carry out the creation of "medical ethics and medical style demonstration hospital" awareness, held a hospital team above the middle cadres mobilization meeting, by the party secretary, President Tan Yongming comrades to create a "medical ethics and medical style demonstration hospital" mobilization speech, put forward the The Secretary of the Party Committee, President Tan Yongming made a speech to mobilize the creation of "Medical Ethics Demonstration Hospital", put forward the significance of the creation of activities, clear focus on the creation of activities, tasks and specific requirements, emphasizing that the functional departments, departments for the characteristics of their own departments to mobilize. At the same time, through the blackboard newspaper, bulletin boards and other forms, to carry out the creation of "medical ethics hospital" purpose, meaning, requirements for publicity.
Three, actively carry out a solid and effective medical ethics education and strengthen the construction of medical ethics.
We take the practice of the "Three Represents" important thought as the primary task of medical ethics education, the "Three Represents" important thought of the scientific theory of arming the whole hospital medical staff, set up the people's interests of the high dry everything The hospital has set up the idea that the interests of the people are higher than anything else, and put the protection of the people's health rights and interests in the first place. In-depth development of patriotism, collectivism and socialism education, vigorously carry forward the spirit of Bai Qiu'en, set up a new style of loyalty, dedication, dedication, civilized medical practice. At the same time to strengthen the professional ethics, professional discipline, professional responsibility, professional skills education, the establishment of a perfect staff education system, reward and punishment management system and other long-term mechanism for the construction of medical ethics.
(a) to carry out medical ethics education and system education.
Vigorously carry forward the spirit of Bai Qun, adhere to the medical ethics with ideological morality, professional ethics and modern civilization of God combined with the study of Bai Qun, Guo Chunyuan and other exemplary figures with the study of their own selfless dedication to the cause of medicine, wholeheartedly for the good of the patient service combined. Strengthen the construction of professional ethics, establish good medical ethics, carry forward the fine tradition of saving lives and treating patients. At the same time, the organization of medical staff to learn the rules and regulations of the hospital, in particular, carefully study the medical core system, to help improve their knowledge.
(2) to carry out legal education, enhance the conscientiousness of practicing medicine according to law.
1, we are in accordance with the requirements of the City Office of Universal Law to complete the "four-five" Universal Law Unit 5 learning content, but also to organize the medical staff to seriously study the "Medical Practitioners Law", "Regulations on the Administration of Medical Institutions", "Regulations on the Handling of Medical Accidents", "Drug Administration Law", "Nurses Regulations", "Medical Waste Disposal Regulations" and other relevant laws. Regulations on Medical Waste Disposal" and other relevant laws and regulations and related policies, and on October 14, 2014 in the hospital staff carried out "health regulations and professional ethics" knowledge test, the reference rate of 99, pass rate of 100. October 28, 2014 in the hospital in the middle cadres to carry out There are no "contracted departments" and "rented departments".
3, strictly according to law, to ensure that the staff 100 hold "physician qualification certificate" and "physician license", and engaged in the corresponding work of the registered profession. Nurses hold the Nurse Practitioner's License. No illegal employment of personnel phenomenon.
(C) to strengthen the construction of behavior, improve the system of rewards and punishments.
Improve the system of rewards and punishments, and increase the intensity of punishment. We issued the "City Orthopedic Hospital staff medical ethics and medical style registration manual", the establishment of a sound staff medical ethics and medical style personal files. The refusal to accept the red packet insisted on praise, received the patient banner to give the assessment of extra points reward. On receiving complaints and reports from patients about medical ethics, the Party Committee Office will listen carefully and make a record of the comments, together with the relevant departments and offices to seriously investigate and verify, and if the reflected problems are true, the leading group of medical ethics assessment will put forward proposals for treatment to the hospital. The system of measures in place to put in place, to eliminate the patient raw, cold, hard, top, push the phenomenon.
Four, in accordance with the requirements of the creation of "medical ethics hospital" to carry out work.
(a) Strict medical quality management, improve service quality.
1, pay close attention to quality management, the implementation of medical quality management system. Focus on inspecting the quality management of the department, monthly inspection of the department quality assessment, monthly quality management with assessment, rewards and punishments. President Tan is the first person responsible for medical quality management in the hospital, he regularly convenes medical quality management meeting, special study to improve the quality of medical care and ensure medical safety work.
2, grasp the quality of medical links, the implementation of the core system. The first diagnosis of the system of responsibility is effectively implemented. Strictly implement the three-stage checkup system, so that there are records of checkups. The implementation of large and medium-sized surgery preoperative discussion and postoperative record system, to do preoperative diagnosis, familiar with the indications for surgery, surgical methods, anesthesia, and postoperative in the specified time norms to complete the surgical record. Strictly in accordance with the medical record writing standards for medical record writing, admission medical records, changes in condition, preoperative examinations, patient-informed record work in accordance with the specified time, content and quality of completion.
(2) standardize the behavior of hospital physician services.
1, the strict implementation of the job responsibility system and diagnosis and treatment of technical specifications and routines, so that everyone knows the medical staff, practice behavior.
2, reasonable inspection, rational use of drugs, treatment of disease. The implementation of the "principles of the guidelines for the clinical application of antimicrobial drugs" adhere to the graded use of antimicrobial drugs, drug-resistant strains of bacteria to carry out monitoring, to ensure that the rational examination, rational use of drugs.
3, the formulation of antibiotic use regulations, improve the dynamic monitoring of drug consumption and abnormal early warning system, the drug income of each department accounted for the total proportion of the monitoring of the proportion of the excess according to the different degrees of deduction of the labor fee, the lower than the proportion of the control of the incentives given.
(3) Improve the service process, facilitate the patient's access to medical care, improve service awareness and change the work style.
1. We take the improvement of service process and convenience of patients as the entry point.
First, adjust the layout of the waiting hall, so that patients can enter the hall that can be registered, diagnosis and treatment, charging, medicine, injections and so on at a glance.
The second is the establishment of the waiting hall of the hospital layout of the various departments schematic, through the electronic screen introduction of the business scope of the various departments and experts, and has a medical guide desk, convenient for patients to seek medical treatment.
Third, reflecting the humanized service, the waiting hall has boiled water supply, the establishment of waiting chairs, the installation of electric fans, air conditioners, televisions, etc., to create a comfortable environment for patients to get medical treatment.
Fourth, standardize the time limit of various inspection reports, accept public supervision, shorten the waiting time.
Fifth, the establishment of medical service centers to escort patients for various examinations, send examination reports, and provide life care for patients.
2, we put to improve the service consciousness, improve service attitude as the focus of work.
First of all, it is to safeguard the rights and interests of patients, respect the patients' right to information, inform patients of the diagnosis, treatment and possible adverse consequences, and establish a consultation system for the use of large amounts of medical equipment, special inspections, consultations, and valuable medicines, and obtain the consent of the patient before carrying out inspections and treatments.
The second is to announce the civilized language guidelines for medical staff, standardize the use of civilized language in diagnosis and treatment, nursing activities, and eliminate the phenomenon of raw, cold, hard, top and push.
Third, often carry out "patient-centered" service concept education, the content of the service measures developed by each department according to the situation of the department. On the occasion of Nurses' Day, the Nursing Department organized and hosted a "close to the patient" performance competition, and the performance content in the hospital to promote.
3, the construction, improve the patient complaint handling system, announced the complaint phone number, each ward set up a suggestion box, by the party committee office is specifically responsible for, collect the patient's views on the hospital services and timely processing.
(4) Strict financial management, to eliminate unreasonable charges.
1, strengthen financial management, reduce the cost of medicine is our hospital key point. First, the hospital financial adherence to the "unified leadership, centralized management" principle, all financial income and expenditure into the financial sector unified management, strictly prohibit the hospital internal, the establishment of off-the-books accounts, "small treasury". Secondly, the collective discussion and approval of major projects. The hospital set up equipment, drugs, infrastructure, three major management committees, major purchases, construction projects must be discussed collectively by the relevant committees, other major projects by the party committee or the leadership team to collectively discuss the decision to prevent a person to decide the right.
2, the conscientious implementation of the "National Medical Service Price Project Specification", the strict implementation of price policy and hospital service price standards, the price of drugs, medical service prices, the price of major medical supplies in the electronic information screen and price bulletin boards, the price of the bidding drugs in the western pharmacy door at any time a small column publicized the inpatient cost of one-day list of the system of inquiries, so that the patient to spend money, treat the patient with confidence. The company's products and services have been widely recognized by the public and the public.