Medical institutions and their medical personnel in dealing with medical malpractice should take what measures are the best?

"How to deal with medical malpractice medical malpractice handling regulations" Article 15 states: "the occurrence or discovery of medical negligent behavior, medical institutions and their medical personnel shall immediately take effective measures to avoid or mitigate the damage to the patient's physical health, to prevent the damage from expanding." Timely and effective measures taken by medical institutions include: necessary auxiliary examinations to confirm the extent of damage caused by the negligent act; necessary medications, surgeries and other treatments to mitigate the consequences of the damage; and other measures taken to avoid disputes over medical malpractice. These measures should be highly targeted and effective, in order to strive to minimize the degree of damage caused to the patient. 3, custody of all kinds of information, sealing the scene of physical "Regulations on the Treatment of Medical Accidents," Article 9 states: "It is strictly prohibited to alter, falsify, conceal, destroy or seize the case information." Article 16 states: "In the event of a medical malpractice dispute, the death case discussion records, difficult case discussion records, records of the superior physician's examination, consultation opinions, medical records should be sealed and unsealed in the presence of both doctors and patients. The sealed medical records may be copies and shall be kept by the medical institution." Article 17 stipulates, "Where it is suspected that the transfusion of fluids, blood, injections, medicines, etc., has caused adverse consequences, the doctor and the patient shall *** with the sealing and unsealing of the scene of the physical object, the sealing of the scene of the physical object by the medical institution for safekeeping; need to be tested, it shall be designated by both parties *** with the testing organization qualified to test according to law for testing; both parties can not *** with the designation of the health administrative department designated by the The administrative department of health shall designate. If it is suspected that the blood transfusion has caused adverse consequences and the blood needs to be sealed and retained, the medical institution shall notify the blood collection and supply institution that provided the blood to send an officer to the scene." Grasping first-hand information and evidence is a prerequisite for making accurate identification, accurate characterization and correct handling of a medical incident or event. Therefore, after receiving the report about medical malpractice of the medical personnel concerned and their departments, the medical unit should do a good job of keeping and sealing the information in accordance with the law, so as to avoid things unfavorable to medical malpractice handling. 3、Investigation of the medical unit of the occurrence of medical accidents or incidents, should be immediately investigated, dealt with, and reported to the higher level of health administrative departments. Individual practice of medical staff of medical malpractice or incident, by the local health administrative department to organize the investigation and handling. Patients and their families may also make requests to the medical unit for investigation and handling. The process of investigating medical accidents or incidents is actually to find the basis for dealing with medical accidents or incidents, and to analyze the causes and process of the accidents or incidents, which is the key link in the whole process of dealing with medical accidents or incidents. The process of investigation generally involves the following aspects: First, the examination of evidence. First of all, the patient's medical record is the most primitive information that records the development of the disease, records the doctor's treatment method and thinking, and reflects the doctor's responsibility. In order to find out the truth of the accident, the medical records must be documented to determine whether they have been altered. Secondly, drug analysis and specimens are done on the medicines, vials and residual medicinal fluids extracted from the site investigation, and the blood, urine and secretions of the patient. Again, blood typing tests are done if there is a suspicion of wrong transfusion of allogeneic blood to a patient, a suspicion of a wrong newborn exchange, or a suspicion of improper allogeneic organ transplantation. Lastly, if it is suspected that the accident is caused by malfunctioning of medical equipment, it is necessary to ask professionals to examine the medical equipment and medical devices, etc., to determine whether there are any design defects, mechanical failures or circuit failures, and so on. Secondly, examination of the living body and autopsy of the corpse. Examination of the living body refers to the physical examination of the patient to determine whether the patient is disabled, whether there is tissue and organ damage caused by dysfunction, to determine the degree of disability and dysfunction of the degree of medical malpractice for the correct handling of objective, scientific basis. The autopsy of the corpse is mainly a pathological and forensic autopsy of the corpse to determine the cause of death. Thirdly, investigative interviews are conducted with the person in charge of the medical unit, the responsible medical personnel, the patient and his/her relatives, the patients present, etc., and medical authorities are consulted in response to difficult medical questions. In the process of dealing with medical malpractice, the inquiry of both doctors and patients should not be neglected. Because the doctor and patient inquiry can get some useful information for medical malpractice treatment, and can better eliminate the contradiction between doctors and patients, communication between the two sides, in order to solve the medical malpractice smoothly. 4、Make a conclusion of medical malpractice departments should be based on investigation, research, and finally make the views on the handling of the accident. For cases that do not constitute medical malpractice, the patient and his/her family should be given a detailed written explanation of the situation and reasons. For cases constituting medical malpractice, the responsible medical personnel shall be ordered to bear civil or administrative liabilities in accordance with the Regulations on the Handling of Medical Malpractice and other laws and regulations, and those constituting the crime of medical malpractice shall be held criminally liable in accordance with the law. The situation of medical disputes is complicated and the policy is strong, the medical unit and the health administrative department must be serious in reception and treatment, and do a good job in all aspects of the work. (1) Reception: The first issue in receiving visitors is to make them establish a sense of trust. Regardless of whether there is medical negligence, we must express our condolences to the patient or his family, with a sincere and enthusiastic attitude, and even if the other party is angry or language, we must channel and persuade, and never get angry. The first visit to the patient must be patient to listen, carefully note, as much as possible to collect materials related to the dispute, in order to provide a basis for the investigation. Do not answer questions easily, either in the affirmative or in the negative. Don't interrupt when the visitor is stating his opinion, don't interrupt or make unnecessary explanations to prevent the misunderstanding of harboring or taking sides. Finally, conclusions must be made based on the facts, only thorough investigation and research can make a correct analysis and judgment. Therefore, medical records, physical, the scene needs to be properly preserved and protected. (2) Autopsy: When the family reveals dissatisfaction with the medical process, the relevant medical personnel should be prepared to notify and guide the family in writing to conduct an autopsy after the death of the patient. According to the relevant regulations, the autopsy should be carried out by specialized institutions and qualified personnel approved by the health administrative department, with the purpose of analyzing and diagnosing the cause of death, finding out whether there was any negligence and whether the surgery had mistakenly injured any organs, etc., so as to provide an objective basis for identifying and dealing with disputes. (3) Aftercare: