(a) to visit, negotiate business, participate in the meeting of foreign, foreign guests, should first understand the arrival of the party's bus, flight, and arrange with the guests identity, position equivalent personnel to go to meet. If, for some reason, the host of the corresponding status can not go, the host who goes to meet the guest should give a polite explanation to the guest.
(2) When the host goes to the station or airport to meet the guest, he should arrive early and wait for the guest, and never be late to let the guest wait for a long time. Guests will be very happy to see someone to meet them, but if they are late, it will leave a shadow in their hearts, and no matter how much they explain afterwards, they will not be able to eliminate the impression of dereliction of duty and dishonor.
(3) after receiving the guest, should first greet "all the way hard", "welcome to our beautiful city", "welcome to our company" and so on. and so on. Then introduce yourself to the other party, if you have a name card, you can send it to the other party. Pay attention to the etiquette of giving business cards: 1. When you exchange business cards with elders and honored people, hand them over with both hands, lean forward slightly, and say "please take care of me". When you want to get the other person's business card, you can say in a requesting tone, "If it is convenient for you, can you leave a business card for me?" 2, as the person who receives the business card, after receiving the card with both hands, you should look at it carefully, do not put it into your pocket without looking at it, and do not throw it on the table.
(d) Meet the guests should be prepared in advance for the guests to prepare transportation, do not wait until the guests arrive to prepare transportation in a hurry, which will make the guests wait for a long time and miss the event.
(5) The host should prepare the accommodation for the guests in advance, help the guests to complete all the formalities and lead the guests into the room, and at the same time introduce the guests to the services and facilities of the accommodation, give the guests the plan of the activities, schedule, and give the guests the maps or tourist maps, places of interest, and other introductory materials prepared by the guests.
(6) After sending the guests to the place of residence, the host should not leave immediately, but should accompany the guests to stay for a while and talk warmly, the content of the conversation should make the guests feel satisfied, such as the background material of the activities of the guests, the local customs and local conditions, the characteristics of the natural landscape, specialties, prices and so on. Considering that the guests are tired from the journey, the host should not stay long and let the guests have an early rest. When we parted, we told our guests the time, place and manner of our next contact.
Two, reception etiquette Reception of guests should pay attention to the following points.
(a) guests looking for the person in charge is not in, to clearly tell each other where the person in charge to go, and when to return to the unit. Ask the guests to leave a phone number, address, and make it clear whether the guests come back to the unit, or our responsible person to the other side of the unit.
(2) When a guest arrives and the person in charge of our organization cannot meet him immediately for various reasons, the person in charge of our organization should explain to the guest the reason for waiting and the time of waiting, and if the guest is willing to wait, the person in charge of our organization should provide the guest with beverages and magazines, and change the beverages for the guest from time to time, if possible.
(3) The receptionist should lead the guests to the destination, and should have the correct guidance method and guidance posture.
1, in the corridor of the guidance method. The receptionist in the guest two or three steps before, with the pace, let the guest walk on the inside.
2, in the stairs of the guidance method. When guiding guests up the stairs, guests should be allowed to walk in front of the reception staff to walk behind, if it is downstairs, the reception staff should walk in front of the guests in the back, up and down the stairs, the reception staff should pay attention to the safety of guests.
3, in the elevator guide method. Guide the guests to take the elevator, the receptionist first into the elevator, wait for the guests to enter the elevator door closed, arrive, the receptionist presses the "open" button, let the guests out of the elevator first.
4, the living room in the guide method. When the guest walks into the living room, the receptionist with the hand instructions, ask the guest to sit down, see the guest sit down, only after the nodding salute and leave. If the guest is wrong to sit down, you should ask the guest to sit on the seat (generally near the door of the party for the lower seat).
(d) Sincerely serve tea. Our people are accustomed to entertaining guests with tea, when entertaining honored guests, tea utensils to be particularly delicate, pouring tea has many rules, handing tea also has many details.
Three, car etiquette
(a) car.
1, the seat of the car, if the driver is driving, the right side of the back row as the first, the left side of the second, the middle seat again, the right side of the front seat after the temple, the middle of the front row for the last seat.
2. If the host drives the car, the right side of the driver's seat will be the first, the right side of the back row will be the second, the left side will be the second, and the middle seat of the back row will be the last, and the middle seat of the front row is not suitable for arranging guests.
3, the host couple driving, the host couple sitting in the front seat, the guest couple sitting in the back seat, the man to serve their own wife, it is appropriate to open the door to let the wife first, and then their own car.
4. If the host and his wife are traveling with a friend and his wife, they should invite the friend to sit in the front seat, and the friend's wife to sit in the back seat, or let the friend and his wife both sit in the front seat.
5. If the master is driving the car and there is only one other passenger, he should sit next to the master. If there are many people in the same car, when the guest in the front seat gets off the car in the middle of the journey, the guest in the back seat should sit in the front seat, which is the easiest way to neglect this etiquette.
6, Ms. boarding the car should not be a first step into the car, do not climb into the car. You need to stand on the edge of the seat, lower your body, let your buttocks sit on the seat, and then put your legs together into the car, and keep your knees in the same position.
(2) Jeeps, whether driven by the owner or the driver, should be seated on the right side of the front row, followed by the right side of the back row, and the left side of the back row is the last seat. When you get on the car, the back row of the lowers get on the car first, the front row after the honored. When getting off the bus, the guests in the front row will get off first, and the guests in the back row will get off again.
(2) Traveling car
We receive groups of guests, most of the use of traveling cars to transport guests. The first row behind the driver's seat that is, the front row is honored, and the back row is small. The seat of honor, according to the right side of each row to the left side of the decreasing.
Four, gift etiquette In today's increasingly developed economy, the distance between people is gradually shortened, more and more extensive contact, some of the ushering in and celebrations and banquets and congratulatory activities more and more, and the opportunity to give each other a gift also increased. But how to choose the right gifts is a perplexing problem for everyone. Knowing the skills of gift-giving, not only to achieve the effect of generous and decent, but also to enhance each other's feelings.
(a) Taboos
1, the choice of gifts, you have to like, you do not like, how will others like it?
2, in order to avoid a few years to choose the same gift to the same person embarrassing situation, it is best to do a record of the annual gift as well.
3, do not transfer the previously received gifts, or throw it away, do not think that people do not know, the gift to you will pay attention to whether you have used the items he sent.
4, do not go directly to ask each other what gifts they like, on the one hand, he may be asked to cause you to exceed the budget, on the other hand, even if you go to buy according to his intention, there may be such a situation, that is, "ah, I once saw a bigger, bigger is not better?"
5. Never give something that will stimulate someone's feelings.
6. Don't try to change someone's tastes and habits with your gift.
7. The position, age and sex of the recipient must be taken into consideration.
8, even if you are more affluent, gifts to friends in general should not be too much, but to send some of the gift of remembrance is better. If you give your friend's son a gift that is more expensive than the gift his parents gave him, this will naturally cause his parents to be upset, and it will also make the two gifts lose their meaning.
It's hard to accept a gift that you know your friend can't afford, so it's best to give a gift that's within your means and more acceptable to others.
9, remember to remove the price tag and store bags, no matter how inexpensive the gift itself, it is best to use wrapping paper wrapping, sometimes the smallest place can be more revealing of the heart of the giver.
10. Consider whether the recipient will be able to use the gift in his or her daily life.
(2) Flowers for friends
It is human nature to love flowers. A bouquet of flowers, a few delicate branches and leaves, with colorful and harmonious flowers, suddenly bright, can be gloomy, boredom, melancholy swept away, and bring a full of light and the whole room of life, so that people in the eyes of the eye, intoxicated in the quiet and peaceful. At this time, a pot of flowers will not only bring you the comfort of the soul, but also a spiritual support. This is the effect of flower arrangement. Giving a bouquet of flowers to someone during the holiday season can do wonders for your relationship. Therefore, it is important to know what kind of flower arrangement to send for what holiday and season. Christmas: In the cold winter months, when all the flowers wither, only the slender Christmas red waved in the wind. Therefore, chrysanthemums, roses and Christmas red are the best flowers to send in December. Chinese New Year: This is a good time for family reunions and for families to say Happy New Year to each other, so daffodils, birds of paradise, buddhas, lilies, and pine boughs are the best flowers to use. Mother's Day: This is a holiday to thank your mother for her kindness, and you should use flower arrangements to express your filial piety, mainly carnations. Midsummer Flower Arrangement: In summer, when the sun is shining and the heat is unbearable, what we need is coolness and comfort. Flower arrangements should be based on lilies, carnations, and roses, and there should not be a lot of flowers, so it is better to have a light feeling. Autumn Flower Arrangement: Autumn is the season of poets with red maple leaves on the mountains, golden winds, and serenity. Flower arrangements of lilies and yellow chrysanthemums are the main ones, which have the unique flavor of autumn.
Winter Flower Arrangement: In winter, when it is cold and windy, people are willing to stay at home, so it is good to use red roses and iron tree leaves to represent the winter sun, which will make people's hearts full of warmth.