In the process of medical treatment, patients think that the unreasonable charges of the hospital cannot be solved through consultation, and they can complain to the health management department where the medical treatment is located. The supervision and management office established by the health management department is responsible for accepting group complaints. The supervision and management office is responsible for supervising the drafting of the supervision and management work plan of medical institutions, and handling the examination, certification and replacement of supervisors of medical institutions.
Legal objectivity:
"Detailed Rules for the Implementation of the Regulations on the Administration of Medical Institutions" Article 69 The duties of the supervision and administration offices of medical institutions at all levels are: (1) to formulate the work plan for the supervision and administration of medical institutions; (two) to handle the examination, certification and replacement of supervisors of medical institutions; (three) responsible for the registration, verification and statistics of the relevant supervision and management work of medical institutions, and report to the health administrative department at the same level; (four) responsible for accepting and handling complaints from the masses about medical institutions; (five) to complete other supervision and management tasks assigned by the administrative department of health.