1. Comprehensive evaluation items of supplier's performance: including five items: physical quality of purchased goods, supplier's quality management system and business ability, with a score of 100, a. incoming inspection quality status; B. Offline rate of production and use; C. abnormal quality information and quality problems; D. quality management system; E. business capability (including delivery date and service quality). 2. Quality evaluation of incoming inspection 2. 1 The incoming inspection team of the quality control department is responsible for counting the total incoming inspection batches, unqualified batches and batch failure rates of suppliers on a monthly basis, and compiling quarterly/annual incoming quality reports (QG/FX-07. 14 table 1 1), which will be reported quarterly in the following month. Inspection-free products are not included in the comprehensive evaluation. 2.2 the supplier management personnel of the quality control department are responsible for calculating the quality score a of incoming inspection. The calculation method of the score is: A = 100- batch failure rate ×200. When A≤0, a = 0 3. Evaluation of off-line rate in production use 3. 1. The production department is responsible for the offline statistics of purchased products. Prepare quarterly/annual report on offline rate of purchased goods (QG/FX-07. 14 table 12). The quarterly report shall be submitted to the quality control department before the next month 10, and the annual report shall be submitted to the quality control department before 65438+20 every year. For purchased goods without offline rate statistics, such as chemical raw materials of B and C, 3.2 The supplier management personnel of the Quality Control Department are responsible for calculating the offline rate score B, and the score calculation method is: B= 80 -[ (actual offline rate-allowable offline rate)/allowable offline rate] ×20 When B≤0, it is counted as B=04. Evaluation of quality abnormal information and quality problems 4. 1. The supplier management personnel of the quality control department conduct on-site investigation according to the feedback of abnormal information on the production site. On the basis of comprehensive analysis, the causes of abnormal quality information and quality problems are determined. In case of abnormal quality problems due to various reasons, the Quality Control Department will organize the production department, product development department and material control department to hold a review meeting to determine the main responsible party and the secondary responsible party and conduct quality evaluation. The supplier manager of the Quality Control Department is responsible for compiling the quarterly/annual summary report of quality abnormal information and quality problems (QG/FX-07. 18). The annual report should be completed before June 20 of each year. 4.2 The supplier management of the Quality Control Department calculates the quality abnormal information score c according to the quality evaluation results. The calculation method is as follows: a) There are no abnormal quality information and quality problems, and the score is100; B) If the abnormal quality information fed back by relevant departments is confirmed as the supplier's responsibility, 10 will be deducted for general problems; C) Deduct 30 points from suppliers who have issued "yellow cards"; D) For the supplier who issued a "red card", the score is 0. 5. Evaluation of quality management system 5. 1 The supplier management personnel grade the audit results of the supplier's quality management system according to the supplier's audit report, and get the audit score of the supplier's quality assurance ability. D. For the supplier who has not conducted on-site audit in recent two years, one item of the quality assurance system is not included in the comprehensive score during the comprehensive evaluation. 6. Evaluation of business ability (including delivery date and service quality) 6. 1 Business ability is evaluated from two aspects: whether to deliver goods in time according to the requirements of purchase orders (on-time delivery rate) and whether to provide after-sales service according to the requirements of quality assurance agreement, with the former accounting for 60 points and the latter accounting for 40 points. 6.2 The Material Control Department is responsible for making statistics on the supplier's supply capacity (on-time delivery rate) and after-sales service, and compiling the Quarterly/Annual Report on Supplier's Supply Capacity and After-sales Service Capacity (QG/FX-07. 14 Table 14), which will be reviewed by the purchasing supervisor and approved by the Material Control Minister, and the quarterly report will be made on the following month/KLOC-0. 6.3 Scoring method: The supplier management personnel score according to the following methods: ① Scoring method of delivery time (E 1): a. Complete the supply according to the requirements of the purchase order, and score 60 points if the on-time delivery rate is 100%; B. If the supply is not completed according to the requirements of the purchase order and the on-time delivery rate is 80%-90%, score 50 points; C. If the supply is not completed according to the requirements of the purchase order, 40 points will be scored for the on-time delivery rate of 70%-80%; D. If the supply is not completed according to the requirements of the purchase order and the delivery rate is 50%-70% on time, score 30 points; E. If the supply is not completed according to the requirements of the purchase order, the on-time delivery rate is 30%-50%, and the score is10; F. If the supply is not completed according to the requirements of the purchase order and the on-time delivery rate is less than 30%, score 0. ② After-sales service score (E2) scoring method: a. Those who do not need after-sales service this month or can complete quality problem rectification and service as required will get 40 points; B. If you don't come to the factory on time as required, you will be deducted by 10×N 1, where N 1 is the number of days of delay; C if the quality information card doesn't give feedback, it will be deducted by 5×N2 every month, of which N2 doesn't give feedback times; That is, E2=40- 10×N 1-5×N2, where 10×N 1+5×N2≤40. Combining ① and ②, the business ability score is E = E 1+E2. 7. Calculation of comprehensive evaluation score 7. 1 The supplier management personnel of the quality control department collect the evaluation results of the above five aspects on schedule, and get the score x of each supplier according to the following formula. X = 0.4× [(A+B+C)/3]+0.3× D+0.3× E7.2 For suppliers who have not conducted on-site audit in recent two years (no audit score D), the supplier score X is calculated as follows: X = 0.6× [(A+B+C)/3]+0.4× E7. 8. According to the comprehensive evaluation scores of suppliers, suppliers are divided into: A-level suppliers (excellent suppliers): X ≥90 points; B-level suppliers (good suppliers): 90 points > > X ≥80 points; C-level suppliers (qualified suppliers): It is required that the qualified rate of incoming inspection batches, the off-line rate of production and use, and the abnormal quality information of purchased goods are all above 70 points, and the suppliers' quality management system and business ability are scored respectively. D-level suppliers (unqualified suppliers): one or more of the five items do not meet the requirements of qualified suppliers (unless there are no statistical data). Some important tasks that need to be done in supplier management are as follows:
First, choose excellent suppliers.
1. Suppliers supply materials smoothly: so that production will not stop waiting for materials.
2. Stability of feed quality: ensure the stability of finished product quality.
3. Conformity of delivery quantity: make the company's production quantity accurate.
4. Accurate delivery date: Ensure the accuracy of the company's delivery date.
5. Coordination of all work: Good cooperation makes the work of both sides progress smoothly.
Therefore, the choice of suppliers directly affects the production and sales of enterprises, which has a great impact on enterprises. Therefore, it is very important to choose excellent suppliers.
What subjects should a good supplier include?
A good supplier should have the following subjects:
1. Excellent enterprise leaders: Only excellent leaders can make enterprises develop healthily and stably.
2. High-quality management cadres: The enterprise has high-quality and capable management cadres, and the management of the enterprise is efficient and full of vitality.
3. Stable employee group: The stability of enterprise employees can ensure the stability of product quality, and the product quality of employees with excessive mobility will be greatly affected.
4. Good machinery and equipment: Good machinery and equipment can guarantee the quality of its products.
5. Good technology: Enterprises should not only have high-quality management cadres and good management, but also have experienced and innovative technicians. Only by constantly improving and innovating technology can we better ensure product quality and continuously reduce material costs.
6. Good management system: scientific incentive mechanism, smooth management channels and sound management system can give full play to people's enthusiasm, thus ensuring the overall Excellence of its suppliers, high product quality and first-class service.
Second, the supplier survey
The supplier survey mainly includes the following contents:
1. Management level:
◆ The quality of managers.
◆ Whether the management personnel have rich working experience.
◆ Managers' working ability.
2. The quality of professional and technical personnel.
◆ Quality of technical personnel.
◆ R&D ability of technicians.
◆ The level of various professional and technical abilities.
3. Machines and equipment:
◆ Name, specification, brand, service life and production capacity of mechanical equipment.
◆ New and old machinery and equipment, performance and maintenance status, etc.
4. Material supply status:
◆ Source of supply of raw materials used in products.
◆ Whether the material supply channels are smooth.
◆ Whether the quality of raw materials is stable.
◆ When the source of raw materials of its suppliers is difficult, its adaptability is high or low.
5. Quality control ability:
◆ Whether the quality control organization is sound.
◆ Quality of quality control personnel.
◆ Whether the quality control system is perfect.
◆ Check whether the instrument is precise and well maintained.
Selection of raw materials and strictness of incoming inspection.
◆ Operation methods and process control standards.
◆ Whether the finished product specifications and finished product inspection standards are standardized.
◆ Whether the traceability of abnormal quality is programmed.
◆ Whether the statistical technology is scientific and whether the statistical data is detailed.
6. Financial and credit status:
◆ Monthly output value and sales volume.
◆ Customers coming and going.
◆ Banks come and go.
◆ Business performance and development prospects, etc.
7. Management standard system:
◆ Whether the management system is systematic and scientific.
◆ Whether the operation instruction is complete.
◆ Whether the execution status is strict.
6? 1 What are the steps in supplier development?
Third, the steps of supplier development mainly include:
1. Material classification:
◆ Divide the main means of production and auxiliary means of production into ABC three categories according to the proportion of purchase amount.
◆ According to the composition or performance of materials, such as plastics, hardware, electronics, chemicals, packaging, etc.
2. Collect manufacturer information: according to the classification of materials, collect the manufacturers who produce various materials, each product is about 5 ~ 10, fill in? 0? 0 supplier data sheet? 0? Three up.
3. Supplier survey: According to the supplier information card list, the purchasing department faxed the supplier questionnaire to the supplier to fill in.
4. Establish a supplier evaluation team: the evaluation team is headed by the deputy general manager, and its members include the managers, supervisors and engineers of the procurement, quality control and technical departments.
5. Investigation and evaluation:
◆ According to the feedback questionnaire, it is classified according to basic indicators such as scale and production capacity. According to the amount of materials purchased by ABC Company, the bid evaluation team will send personnel to conduct field visits according to the standards listed in the supplier questionnaire.
◆ Fill in the survey items truthfully in the questionnaire, and then make a comprehensive evaluation by the evaluation team, classify the qualified manufacturers and record them in sequence.
7. Sample delivery or small batch test:
◆ Price negotiation: evaluate the quality grade of the materials delivered in small batches or qualified, negotiate the price, and determine the best cost performance.
8. Supplier guidance: The company provides management, technical and quality control guidance to suppliers listed in the list of qualified suppliers.
9. Follow-up evaluation:
◆ Make statistics on the delivery, quantity, quality and after-sales service of suppliers every month, and draw charts.
◆ Conduct a comprehensive assessment score every quarter or half a year, and divide it into excellent, good, average and poor according to the score level.
10. Selection of suppliers:
Bad suppliers should be eliminated, put on the waiting list and re-evaluated.
◆ For general suppliers, to reduce the purchase volume, the focus is on counseling.
◆ For excellent suppliers, increase the purchase volume.
The terminology of supplier management mainly includes: supplier investigation, supplier development and supplier evaluation.