I. Service standards
1. Dress code
(1) Security guards on duty must be in uniform, wearing a work permit (card), clean and neat clothing.
(2) When wearing a security uniform, the security guards should wear the security mark according to the regulations.
(3) Security uniforms are not allowed to be mixed with civilian clothes, and security uniforms of different seasons are not allowed to be mixed.
(4) It is not permitted to wear a cloak, open arms, roll up the sleeves, roll up the trouser legs, wear a crooked hat, slippers or bare feet.
(5) The security uniforms and security signs shall be taken care of and properly stored; it is strictly prohibited to sell, give or lend the security uniforms and security signs to others.
2, grooming
(1) on duty during the instrument is correct, full of spirit, generous and decent.
(2) Men are not allowed to have long hair, big sideburns and beards, women are not allowed to have pigtails, and their hair should not be longer than shoulder length.
(3) Men and women are not allowed to dye their hair or nails, wear heavy makeup or jewelry.
3, polite etiquette
(1) in the following places to raise their hands: on duty when meeting the leadership; standing guard, duty, shift handover; correcting customer violations, violations; received by the leadership of the reception, condolences; leaders inspections, inspections, uniformed uniforms to participate in the company's major celebrations; on the podium to receive awards, speeches (the beginning and the end).
(2) When attending rallies and large-scale activities to play the national anthem and raise the national flag, we should stand at attention and salute.
(3) daily contact in the work of the superior leaders can not salute, but after meeting with a smile to take the initiative to declare good morning.
4, demeanor
(1) full of spirit, posture, movement norms, civilized demeanor.
(2) security guards dressed to go out to work, on duty and in and out of the public **** place, not allowed to sleeve hand or hand into the pocket. Not allowed to shoulder, arm, smoking while walking, eating, joking and playing, not allowed to spit, littering waste.
(3) Security guards are not allowed to drink alcohol in public **** places in security uniforms, and it is strictly prohibited for security guards to drink and make trouble.
(4) consciously abide by social morality and public **** order, not allowed to spit and throw debris.
(5) No scratching, tickling, nose picking, ear pulling, knocking on tables and chairs or playing with other objects during duty.
5, language
(1) in the work of the language to be concise and accurate, civilized and standardized, contact with the industrial area, speak to the gas, the use of "hello, please, you, I'm sorry, thank you, goodbye," and other polite language. Pay attention to the use of titles, when talking with ethnic minorities, religious people, Hong Kong and Macao compatriots, foreigners, are not allowed to use each other's taboo language.
(2) security guards on duty should speak civilized language, speak in a moderate tone, not shouting.
6, post discipline
(1) strictly within the scope of laws and regulations to carry out security services, are not allowed to exceed the legal content of security services.
(2) Strictly fulfill the duties of the post, not allowed to do things unrelated to security services.
(3) It is not permitted to intentionally make things difficult for industrial area personnel.
(4) Not allowed to take off duty, empty duty, sleep on duty, not allowed to be late, leave early, not allowed to go to work after drinking.
(5) Comply with the rules and regulations of the company, the company's confidential matters, shall not feel free to inquire, ask, record
record, spread.
(6) Not allowed to accept the owner's goods or gifts without permission.
(7) Care for public property, saving materials, and carefully fill out the post of the record forms.
(8) In case of trouble, we should deal with it properly and report it in time, and we are not allowed to report it late, omit it or hide it.
(9) Strictly implement the shift handover system, so that the responsibility of the two sides of the handover is clear, clear, clear.
7, health
(1) consciously maintain the environmental health around the district, keep the post or post around the environmental health clean and tidy.
(2) dormitory housekeeping: bed sheets, bedding neat and clean, no debris piled up under the bed; no cigarette butts on the ground, no sputum, no confetti; doors and windows are clean, glass bright; living supplies are neatly arranged, uniform and standardized; are not allowed to keep pets, hang pictures (humanities paintings, landscapes, etc.) or paste pictures and newspapers on the walls.
II. Quality Standards
Provide safety and security services for the industrial zone in accordance with the Safety Management Workbook, and maintain the safety and order of the industrial zone in order to meet the safety needs of the manufacturers (occupants).
1. Patrol Service
(1) Security guards patrol specific areas, lots and targets to safeguard the safety of manufacturers (residents). Through the patrol to deter lawbreakers, so that they will be discouraged to manufacturers (residents) attempts to unlawful acts of aggression; through the patrol, the discovery of suspicious persons, their inquiries, suspected of crime, sent to the public security organs to deal with; unlawful acts of aggression are occurring, should be taken to take appropriate measures to stop the perpetrators of unlawful acts sent to the public security organs or the relevant departments to deal with.
(2) Inspecting, discovering, reporting and promptly eliminating all kinds of insecurity to prevent accidents such as fires and explosions or cases of robbery, theft and other unlawful invasions.
(3) In the process of patrolling, for the cases of unlawful invasion or disaster accidents that have occurred, should promptly report to the public security organs or relevant departments and protect the scene.
2. Gate Service
(1) The security guards guard the gates of the industrial zone, verify and check the safety of the manufacturers (tenants) in and out.
(2) Checking and verifying the documents of the visitors, going through the registration procedures, and prohibiting unrelated persons from entering the industrial zone.
(3) According to the requirements of manufacturers (tenants), check and verify the items carried or loaded by visitors, vehicles, etc., to prevent the loss of manufacturers' (tenants') belongings.
(4) Commanding and directing vehicles at the entrance and exit of the gate, maintaining law and order around the gate of the industrial zone.
(5) timely detection of unlawful criminals, blocking stolen goods, preventing public security, criminal cases; to assist manufacturers (households) to do a good job of reception of visitors.
Three, security equipment and facilities
Security equipment and facilities should meet the requirements of providing services, proper maintenance of equipment and facilities to ensure that the equipment and facilities are always in good condition.
Fourth, the inspection of the quality of security services
1, the contents of the inspection
Contents of the inspection: according to the requirements of the "Security Management Workbook", the security guards of all positions to carry out a comprehensive assessment, inspection, guidance.
2. Inspection Methods
(1) The security team leader carries out routine inspection of the security service work in the area under his jurisdiction every day, and reports to the captain in time when problems are found
(2) The head of the security team inspects each post of the security service in the area under his jurisdiction at least four times a day, and checks the post at night at least two times a week, and handles the problems in time when they are found and reports them to the manager.
(3) The manager of the management department will check the posts of the security service in the area under his jurisdiction at least two times a month at night, and will deal with the problems in time and report to the head of the security team.
3, assessment
(1) inspectors, checking the post in the inspection of the security guards found to have irregularities, discipline, according to the provisions of the company to make the appropriate penalties.
(2) the security team leader will be the security guards before the 28th of each month, the situation of violations of discipline and minor failures in statistics, statistical results to the manager of the Department of Management review, as the Department of Management on the basis of the performance assessment of the security guards.
Security guard demerit points standard
A, security guards have one of the following behaviors deducted 10 yuan:
1, on duty without wearing a work permit (card).
2, on duty grooming, instrumentation, standing posture, sitting posture does not meet the requirements (poor personal hygiene, long hair, beard, nails, etc.).
3, smoking, reading newspapers, chatting, eating snacks, playing with books and pencils, and other things not related to work during the shift.
4, on duty with a cell phone (Note: special circumstances need to be agreed by the safety captain / supervisor), recorders, CD players, etc., affecting the work of the post.
5, unexplained failure to participate in training, training or company (collective) activities organized.
6, not in accordance with the company's provisions of the leave (cancel) out or go out overtime night and so on.
7, no reason not to fulfill the obligation of the dormitory guard duty.
8, alcoholism after going to work, private shift, change of duty.
9, do not care for the company's property, resulting in waste of property.
10, can not strictly implement the shift handover system, handover responsibility is not clearly divided.
11, not familiar with the duties of their positions, understanding is not enough, can not fluently recite, explain the connotation.
12. 2 errors found by the shift supervisor within a month and verified.
13, listlessness at work, providing safe service invites complaints from manufacturers.
14, found that the problem is deliberately avoided, not dealt with, not reported, not recorded.
15, to provide services for manufacturers (tenants) is not proactive, enthusiastic, resulting in manufacturers (tenants) complaints.
16, out after work in safety clothing or loitering in the district.
17, in the security dormitory loud noise, loud play tape recorder, radio, etc. to affect the rest of others.
18, do not pay attention to public **** hygiene, spitting, littering cigarette butts, paper and so on.
19, to enter the visitors did not implement the provisions of the visit registration.
Two, the security guards have one of the following behaviors deducted 20 yuan:
1, and customer communication, language is not civilized, arguing with the customer caused customer complaints.
2, the work is not serious, resulting in adverse effects or adverse consequences.
3, off duty, leave the post during the shift.
4, stirring up trouble and affecting the unity within the safety team.
5, unauthorized handling of major incidents not reported.
6, receiving red packets without turning them in or asking customers for tips, items and so on.
7, late for work, leave early.
Three, the security guards have one of the following behaviors deducted 50 yuan:
1, sleep during the shift.
2, to the outside world to disclose the company's commercial, economic and other secrets or private copies of company information, documents.
3, found valuables do not turn in.
4, work negligence, causing accidents, causing losses to the company.
5, disobedience to the superior work arrangements and command.
Four, security guards have one of the following behaviors deduct 100 yuan:
1, sleep on duty.
2, fighting and gambling at work and in life.
3, embezzlement and bribery, harming the interests of the company, the collective and others.
4, intentional destruction, theft of company or manufacturer (tenants) property.
5, the work of small mistakes, big mistakes.
7, other serious violations of company rules and regulations.
Security guards extra points standard
A security guards have one of the following circumstances award 10 yuan:
1, outstanding work performance, hard work, and get the praise of superiors.
2, good working image, good service attitude, often appreciated by the residents.
3, work to catch indiscriminate distribution of leaflets, door-to-door salesman.
4, often assist the management, and do a good job of passing on, helping and leading.
6, outstanding housekeeping and hygiene organization, often praised by the head of the class (group) praise.
Two, the security guards have one of the following behaviors award 20 yuan:
1, picking up money, willing to help others.
2, the capture of thieves and criminals.
3, outstanding work performance, praised by the company leadership.
4, can excellently complete the temporary work or tasks assigned by the company.
5, put forward rationalization proposals and adopted by the company.
Three, the security guards have one of the following behaviors award 50-100 yuan:
1, dare to fight against criminals, to assist the public security organs to solve major security criminal cases.
2, for the company to win social reputation.
3, the protection of public **** property security, rescue and disaster relief outstanding performance.
4, found the first signs of accidents, timely measures to prevent accidents.
Security guards Code of Ethics
1, love of duty, loyalty
Security guards are responsible for assisting the public security organs to maintain law and order in the community, to protect the manufacturers (tenants) the responsibility of property security. Therefore, the security guards should establish a sense of responsibility and pride of ownership, the work and social security of the big goal of the link, with a high degree of professionalism, full of enthusiasm into the service, and conscientiously fulfill their duties, conscientious, hard-working, outstanding completion of security tasks.
2, abide by the law, the courage to protect the law
Security guards must be exemplary to learn the law, use the law, to ensure that the manufacturers (tenants) of the security. Provide high-quality security services to win the recognition of society and manufacturers (tenants) trust.
3, do not remember the loss, the courage to dedication
Security guards are the company and manufacturers (tenants) of the legitimate interests of the faithful guardian, at all times and under all circumstances should be the company and manufacturers (tenants) of the interests of the first place, in order to safeguard the company, the manufacturers (tenants) of the security of the property at any time, even sacrifice everything, and even give their lives.
4, civilized duty, courteous
Love of the people, care for the people, wholeheartedly for the people's service, which is the core of professional ethics, civilized duty, courteous treatment is a concrete expression of the spirit of security personnel.
5, integrity, not for personal gain
Security services and manufacturers (tenants) have a wide range of relationships, some people for personal gain will be through a variety of ways to the security officer to buy solicitation, accommodation of favors for the violation of the rules, illegal behavior to open the door to the security guards must be clean and self-disciplined, adhere to the principle, according to the rules, not to receive the work of the manufacturers (tenants) gifts or
gifts, not to give the security personnel spirit.
Gift money, do not give criminals any opportunity to take advantage of.
Security guard work discipline
1, exemplary compliance with national laws, regulations and the company's rules and regulations.
2, obey the management, follow the instructions, honesty and integrity, and dare to fight against criminals.
3, stick to their posts, loyal to their duties, and strictly implement the post responsibility system.
4, pay attention to neat and tidy appearance, civilized service, polite to others.
5, on duty is prohibited to drink, smoking, eating, no laughing, joking, no guests, reading books and newspapers, listening to the radio, and not allowed to do things unrelated to duty.
6, not allowed to harbor bad guys, not allowed to corruption and bribery, not allowed to favoritism.
7, not allowed to bring people into the company without authorization to stay overnight.
8, care for a variety of police equipment and equipment, shall not be lost, damaged, lending or carry out.
9, not allowed to use the entertainment for disguised gambling.
10, the strict implementation of the leave (cancel) system, something out must be excused.
Security guard authority
1, murder, arson, robbery, burglary, rape and other suspects, the right to capture and transfer to the public security organs, but not the implementation of detention, custody, interrogation, confiscation of property and fines.
2. For criminal cases or public security cases occurring in the escort area, the police have the right to protect the scene, protect the evidence, maintain the order of the scene and provide information, but do not have the power to investigate the scene.
3, in accordance with the provisions of the regulations, to stop unauthorized persons and vehicles into the escort area.
4, the entry and exit of the industrial area of the personnel, vehicles and their carrying, loaded items, in accordance with the company's regulations for verification, inspection.
5, in accordance with the provisions of the company to carry out security checks, in the course of duty escort services, such as the lawbreakers do not obey the stop, and even murder retaliation, you can take self-defense measures.
6, publicize the rule of law, do a good job in the "four defense" work, the implementation of the security measures, found that the insecurity of the factors to be reported and rectified in a timely manner.
7, on the carrying of tools, etc., homemade gunpowder gun of suspicious characters, the right to questioning, surveillance, and report to the local public security organs to deal with.
8. The right to stop criminal behavior that is occurring, but not the power to punish or adjudicate.
9. Suspects of criminal behavior can be monitored, prosecuted and reported, but there is no power of reconnaissance, seizure, search, etc.
10.
10, if there is damage to public property in the community, must order the responsible person to pay the price or report to the leadership, but no license, goods, or the power to impose a fine.
Security guard dormitory management regulations
In order to strengthen the unified management of the company's security guards dormitory, to achieve the housekeeping neat and orderly, the following provisions:
1, the security guards must be in the company or the management of the security provided by the dormitory, no one is not allowed to (unauthorized) outside the residence, stay overnight.
2, the security guards in addition to duty or approved by the higher leadership, must be returned to the team before 23:00 p.m. or approved time, 24:00 p.m. lights out to bed.
3, strictly prohibit unrelated persons to enter or stay in the security group quarters.
4, security guards are strictly prohibited in the dormitory storage of flammable, explosive, highly toxic and other dangerous items, security guards are not allowed to manufacturers (residents) discarded living garbage (tables, chairs, lamps and lanterns, etc.) to carry and store the collective dormitory, are not allowed to indiscriminately connect the wires or privately connected to the electric stove, fan, rice cooker and so on, are not allowed to cook in the dormitory or drowning food, etc., is strictly prohibited to keep for him or her the size of the items from unknown sources.
6. Gambling in the dormitory is strictly prohibited (if found dismissed).
7, seriously improve the dormitory housekeeping, bed items placed neatly and uniformly, the floor is clean and bright, no sundries under the bed, the window sill is clean and glass is bright, are not allowed to keep pets, hanging pictures (humanities paintings, landscapes, etc.) or in the walls of the pasted pictures, etc., the dormitory is no loud noises and loud play TV, record player, audio-visual and so on.
8, open source and cut down on expenditure, dormitory shall not have a long bright lights, long running water and other waste of resources, once found to the violation of the security guards verbal warning treatment, if the situation is serious by the violation of the security guards to pay the full amount of the dormitory utility bills this month.
9, the dormitory health implementation of rotating duty system, each class weekly housekeeping hygiene assessment once, the results of the assessment is announced on the wall, the end of the month as one of the basis for class excellence.
10, the dormitory rotating duty personnel clear responsibilities, shift duty table, dormitory management system on the wall.
The use of walkie-talkie, management system
1, walkie-talkie and its supporting batteries, chargers, etc., unified by the company's General Manager Office of the logistics director of the unified purchase; the central warehouse is responsible for registering, distribution and make a good record of issuance; walkie-talkie user is responsible for recording the operating status of the walkie-talkie.
2, the walkie-talkie is a tool for the user to carry out the task, the user must keep it well, use it well, and shall not be lost or damaged. In case of loss or damage, the responsible person will compensate according to the standard of the original price.
3, the walkie-talkie is only for the use of the user on duty, it is strictly prohibited to lend to others, it is strictly prohibited to go out with individuals, such as the need to report to the chief of security agreed to approve.
4, the use of walkie-talkies should be strictly in accordance with the provisions of the correct operation, it is strictly prohibited for the security guards to dismantle, screw or adjust the frequency, otherwise, according to disciplinary action.
5, the security guards use walkie-talkies should be correct language, is strictly prohibited to call each other or others in the use of nicknames, if any found in accordance with disciplinary action.
6, the use of walkie-talkies should be used in strict accordance with the instructions for the use of the product, prohibited and other items impact, is strictly prohibited to hang, take the walkie-talkie wireless antenna.
7, do a good job of cleaning and maintenance of the walkie-talkie, must be cleaned once a day appearance.
8, the security guards handover, must do a good job of handing over the acceptance of the walkie-talkie, and make a good record. In order to track the operational status of communication equipment and timely detection of problems, accountability. If a shift handover acceptance is irresponsible, and communication equipment found lost or damaged, then directly pursue the responsibility of the shift handover.
9, the charger by the head of the security team to keep and use. Walkie-talkie battery power is exhausted, should be timely submitted to the security shift manager, the security shift manager is responsible for centralized charging. Security team leader must be familiar with the basic performance of the battery and charger, according to the use of equipment instructions for use.
10, walkie-talkie failure, should be reported to the security team leader. No one may not repair by themselves.
11, on duty, in special circumstances caused by the damage to the intercom, should be promptly reported to the security team leader,
Security team leader to put forward a written report reported to the manager of the Department of Management. If the report is not submitted after three days, the person will be responsible for the damage.
Gate post duties
1, under the direct leadership of the security team leader, is responsible for maintaining public **** order in the industrial zone.
2, familiar with more than 80% of the basic situation of households in the area of responsibility.
3, manufacturers (employees) into the industrial zone should be treated with courtesy, the use of polite language, warm and generous reception.
4, the implementation of registration and confirmation of visitors, so that there is a registration to come, go away with a write-off, and personally operate the access control system, guiding their entry.
5, on time to the area where the lamps and lanterns switch, and is responsible for the management of facilities and equipment.
6, materials moved out of the industrial zone, check the "material handling release note" to be released.
7, responsible for the management of the site environment, found that the problem should be dealt with immediately or notify the relevant personnel to come to deal with.
8, strict control of vehicles in and out of the vehicle does not meet the conditions of the vehicle shall not enter.
9, to provide good service for the owners, timely guide the vehicle in the right direction and parking.
10, timely correction of illegally parked vehicles, to ensure that vehicles are parked in an orderly manner, to ensure that the fire escape channel is unobstructed.
11, to complete other work assigned by the leadership.
Operating Procedures for Shift Handover
1. Shift handover personnel must arrive 15 minutes in advance to meet at the place of shift handover, and the shift supervisor will be responsible for the shift handover, and the shift handover personnel will be delayed by 15 minutes to get off work, and the time of shift handover will be 30 minutes.
2. The shift leader will lead the team members to take over the shift according to their positions.
3. The shift handover team member hands over the "Security Guard Shift Handover Record Sheet", walkie-talkies and other items to the team member who takes over the shift, and explains clearly the problems of the post and the precautions to be taken in the next shift.
4. The shift-taking team member listens carefully to the verbal explanation of the shift-taking team member, carefully examines the content of the duty record, and receives the shift-taking record, the walkie-talkie, all kinds of forms and other supplies.
5. When receiving the shift, the team members must carefully check, if there is any problem not to receive the immediate report to the shift commander, if there is no problem, the team members in the shift handover records to sign to confirm.
6. This procedure is carried out in turn.
7. After the team members have completed the handover, the shift leader to hand over to each other.
Principles and methods of security guards to deal with the problem
1, the principle
Security guards are the public security organs to deal with emergencies of the important auxiliary forces; is to maintain law and order in the industrial zone and the main force of public **** order in the maintenance of law and order in the industrial zone and guard manufacturers (households) in the security, must be dealt with promptly in a variety of issues, security guards to deal with the problem should be followed by the principle of Is: according to the law, according to the rules of implementation, without favoritism, to convince people.
2, method
Different nature of the problem to take different methods of handling.
2.1 manufacturers (tenants) of general violations of regulations between the internal problems, such as disputes, etc., can be resolved through persuasion and education, mainly to distinguish between right and wrong, patience and persuasion, courtesy.
2.2 For a moment can not be solved and have a tendency to expand the problem, should be taken: "can be scattered not gathered, can be solved not knot, can be slow not urgent, can be smooth not reversible" principle of treatment, try to persuade away, patience, mediation, the problem leads to alleviate, do not let the contradiction aggravate, not conducive to the solution of the problem.
In the treatment, adhere to the principle of combining education and punishment, such as violation of the circumstances are obviously minor, do not need to be punished, can be educated on the spot or to assist the unit or family members of the education; such as the need to give public security penalties, hand over to the public security organs to deal with violations of the relevant rules and regulations of the company, hand over to the Office of Management Services to deal with.
2.3 For criminal behavior, must be stopped in time, the criminals arrested and sent to the public security organs.
Duty encountered in the non-execution of the provisions, do not listen to the handling of obstruction
Security guards in the course of duty, such as the encounter does not register and do not show documents forcible entry, forcible parking in the place where parking is not permitted, in the place where should not be piled up garbage pile of garbage, etc., can be disposed of as follows:
1, dealing with the issue of the salute, the first, kindly attitude, speak and gas, Convince people with reason.
2, for those who do not listen to the discouragement, find ways to find out their names or units, and truthfully recorded in order to report to the management office leadership.
3, when a dispute occurs, the safety officer must be calm and cool, to avoid quarrels.
4, if you encounter individual visitors rude and unreasonable, scolding the security officer, can be managed by the management office with the person **** with the consultation properly dealt with, if the situation is serious, report to the public security organs in accordance with the law.
Treatment of drunkenness or mental patients
Drunken and mentally ill people have lost their normal sanity, some of them are in the state of not being able to control themselves, and it is very easy to cause harm, and the officers should be dealt with in the following ways.
1, to discourage or block, let them leave the safety jurisdiction.
2. If familiar with or know the intoxicated or mentally ill person, try to immediately notify his/her family or work unit and ask them to send someone to retrieve him/her and take control and monitoring measures.
3. If the drunk or mentally ill person has behaved in a way that jeopardizes social security, he or she can be forcibly sent to the public security authorities, and attention should be paid to protecting oneself during the handling process.
Handling of articles found on duty
Security guards on duty, found articles or articles sent to and found by the public should be handled as follows:
1, the public handed over or found the public's lost and left behind articles should be registered and reported to the head of security of the Department of Management.
2, dealing with found or left behind items, such as items in the document to provide the owner's detailed address and phone number
, you can notify the owner to come to claim, but to ask for clarification, must be handed over to the Manager of the Department of Management to deal with.
3, such as found or left items belonging to contraband, registered by the manager of the Department of Management reported to the leadership of the company and the public security organs to coordinate the handling.
4, on the found or left behind items, must be reported to the manager of the Department of Management, shall not be found without reporting, underreporting or private misappropriation, possession, violators are heavily penalized, and the circumstances are serious to be dealt with as a result of embezzlement.
Handling of fights
Fighting is a violation of the law that disturbs the social order, such as security guards found in the course of duty within the scope of the management of the fights occurred, should be dealt with as follows:
1. Immediately dissuade the fights, the fights between the two sides to stop, the evacuation of the surrounding crowds of onlookers and the collection of weapons used in the fights; such as the loss of found at the scene of the fights or damage to the property should be reported immediately to the public security organs. Occurred, should immediately report to the public security organs.
2, if the two sides do not listen to stop, the situation continues to develop, and difficult to control, should be quickly reported to the public security organs to deal with.
3, such as the scene of the fight with seriously injured people should be sent to a nearby hospital in time to rescue.
4, to assist the public security organs to deal with the brawl, summarize the experience, lessons learned, and convene a security group to study the seminar.
Theft handling
Security guards on duty in the process, found that the case of theft, should be dealt with as follows:
1, found that the theft molecules are in the process of committing the crime, should be immediately organized to capture, along with the exhibits (tools, stolen goods) sent to the public security organs to deal with the owner at the scene should be together with the public security organs to report the case, testify and cooperate with the public security organs to deal with the owners do not The owner should try to notify.
2, found the scene of the theft, the burglars have fled the scene, should actively organize a strict investigation of the scene near the security guards at the gate should be in and out of the strict investigation, questioning.
3, to protect the scene of the crime, can not let anyone touch the scene traces and move the scene of the goods, and immediately report to the public security organs, to assist the public security officers to deal with.
4, on the major suspected theft scene, the owner and witnesses can tell the situation truthfully reported to the public security organs of the relevant personnel.
5, on the suspected perpetrators, can take covert surveillance or try to capture, and transfer to the public security organs to deal with.
Handling of robberies
When there is a crime of openly using violence or other means (such as hitting, smashing, robbing) to forcibly loot the property of the company or the manufacturers (tenants) in the course of duty, we should effectively fulfill the duties of the security guards; and we must deal with it immediately.
1, quickly stop the crime, to remain calm, try to capture or call the neighborhood to capture the criminal elements.
2, if the building encountered criminals robbery, should immediately notify the gate post to close the gate, if the criminals escape, and can not catch up, to see the number of people and clothing, appearance, height, shape and other physical characteristics of the vehicle and other signs, and report to the management office manager and the public security organs, you can dial "110". The police.
3, protect the scene, the robbers left behind the murder weapon, tools, etc. Do not touch with your hands, do not allow unrelated personnel to enter the scene, such as no fixed site, can not leave the robbers left behind the items in place, to be collected and handed over to the public security organs to deal with, not to be able to security officers or other people's fingerprints and other traces of the leftovers.
4, visit the witnesses, collect the situation of the robbery and provide it to the public security organs, and do not leave before the public security organs investigate the scene in the future or before the scene has been investigated.
5, the owner or the people present if injured, should immediately try to send their injured to the hospital rescue treatment, and quickly report to the public security organs.
The handling of public security/criminal cases in factories (dormitories)
1, the security guards on duty should quickly report the case to the safety captain and the public security organs, and notify the insurance company of the infringed property of the factory if it is insured.
2, the security guard on duty should be based on the specific circumstances, take appropriate methods to protect the entire scene, prohibit unrelated personnel from entering the scene, so as not to destroy the traces left at the scene, physical evidence, affecting the collection of evidence.
3, seize the opportunity to discover the person or the surrounding masses to understand the situation, the accident occurred to discover the process, collect the public's reflections and comments, to learn more about the situation and carefully recorded.
4, to arrive at the scene of the public security personnel to seriously report the occurrence of the case, to assist in solving the case.
Ministries and divisions responsible for fire protection duties
1, responsible for the supervision, inspection and rectification of fire protection work in the area under their control;
2, strict implementation, implementation of fire regulations and systems, the implementation of fire safety measures;
3, responsible for the jurisdiction of the use of open flame operations review, approval and on-site supervision;
4, guidance, Supervise the staff of the Department to familiarize with and correctly use a variety of fire facilities and equipment, management of the jurisdiction of a variety of fire fighting equipment, facilities and equipment;
5, fire prevention publicity and education activities, the organization of volunteer fire department training and drills;
6, regular organization of the relevant professional staff of the jurisdiction of key fire prevention parts of the inspection, timely rectification and elimination of fire hazards;
Seven, when a fire occurs, take charge of the fire safety measures. p>seven, the occurrence of fire as the jurisdiction of the scene of the fire commander-in-chief, in cooperation with the public security fire department and the company's leadership to do a good job of on-site command;
eight, the organization of the Ministry of the Department of the various circumstances of the fire extinguishing contingency plans;
nine, after the incident, the organization investigated the fire accident, to assist the public security and fire department to investigate the cause of the fire.
Responsibilities of volunteer firefighters
One, the company's employees and the management of the residents of the various jurisdictions belong to the volunteer firefighters, in the event of a fire accident, everyone has the obligation and responsibility to immediately put into the scene to carry out firefighting and rescue work, and shall not be evaded for any reason.
Second, carefully study the fire safety knowledge, understand the jurisdiction of the basic functions of fire fighting equipment, location; familiar with the placement of hand-held fire extinguishers and the use of methods; manual alarm alarm method; the location of fire safety channels and evacuation methods; the use of fire hydrants and so on.
Three, publicize and implement fire laws and regulations, to stop any violation of fire safety behavior. Finding fire hazards reported to the functional departments in a timely manner.
Four, care for a variety of fire facilities, found damaged should be immediately reported to the fire monitoring center personnel to deal with.
V. Actively participate in various fire drills.
Sixth, actively participate in fire rescue work, all actions follow orders, obey the command.
VII, volunteer firefighters must have a high degree of ideological and political awareness and tenacious spirit of sacrifice and skilled firefighting skills.
Fire management regulations
1, the idea of preventing fires to the first place, and effectively "prevention-oriented, prevention and elimination of the combination of" policy into practice.
2, it is strictly prohibited to damage, misappropriation of fire-fighting equipment, the arbitrary use of fire water.
3, it is strictly prohibited to close or damage the safety evacuation instructions, accident lighting or fire signs.
4, it is strictly prohibited to block the fire escape, stairs, rooftop exit or other safety evacuation port.
5, manufacturers (tenants) indoor decoration, must be declared first, after approval before construction.
6, it is strictly prohibited to use materials that do not meet the fire prevention requirements, without fire treatment for decoration.
7, interior decoration requires additional electricity, gas lines, must comply with fire safety regulations, is strictly prohibited indiscriminate connection of electricity, gas lines, unauthorized changes in fire equipment laying lines.
8, welding and other fire operations, should first be applied to the fire authorities, approval can only be approved under the supervision of the staff of the Ministry of Management of the industrial zone operations, is strictly prohibited without processing and non-licensed operators to operate.
9. It is strictly prohibited to store large quantities of flammable, explosive and other chemicals in the housing or renovation site, and to store fireworks, explosives, detonators and all kinds of dangerous goods.
10, it is strictly prohibited to pile up fuel oil, paint, Tena water and other flammable solvents, as well as Styrofoam, paper, cloth and other flammable and explosive items on the balcony of the housing.
11, it is strictly prohibited to throw cigarettes and other items with fire to the outdoors, is strictly prohibited in the passageway, staircase, balcony burning incense and paper.
12, the manufacturers (residents) must obey the fire public security organs and management office of the management and supervision of the fire; shall not be difficult, resistance, threats and other means of impeding the fire supervisory personnel in accordance with the law to carry out supervision and inspection.