Cell property work summary

Property management center work summary year is the head office to seek reform of the year, but also a year of rapid development of the head office. This year, the property management center in accordance with the head office at the beginning of the "quality, reform, development" of the requirements of the work objectives, under the care of the leadership of the head office, all employees united, hard work, solid work, continuous innovation, to further enhance the management of the property management center and the quality of service, and achieved certain results, now the work of the year is summarized as follows Summarized as follows: First, the brand building property management center has always been to improve the quality of property management services as the center's first choice for the operation of the goal, adhere to the head office of the "dedication to the school, integrity services, strong protection, the pursuit of excellence," the purpose. Since the beginning of this year, the center has started to create the brand effect of "the first time, the first service" of the property management center to improve the operational efficiency and competitiveness of the property management center.　　(A) implementation of ISO quality management system property management center has always implemented ISO9000 quality management system, the implementation of the head office of the "Year of Quality" requirements, adhere to the monthly 1-2 property quality cross-checking, notification, the implementation of the improvement of the work, the development and implementation of the "Quality Service Program", "Safe Red May Service Program". In addition also in accordance with ISO quality management requirements, part of the management system documents have been revised.　　(B) the formation of a quality system centered on customer satisfaction "service-oriented, customer first", in this year's work, the property management center focuses on strengthening communication and contact with the owners and users, mainly did the following work: 1, actively contact with the various academic buildings, office buildings, office units, and do a good job of day-to-day property management work as well as various other temporary Account for the surprise task, to protect the buildings, office buildings normal teaching, office order. Such as assisting the Academic Affairs Office to do a good job of the student exams and the national English four or six level exams, with the Department of State Resources and the Graduate Department on the fifth and sixth floor of the Mingde Building classroom 1000 sets of tables and chairs moving work, with the school functions held in Mao Yisheng Fund Award Conference, the welcome site, the venue of the red song and the surrounding environmental layout work, and so on.　　2, encountered urgent and important situations, timely posting of warm tips, adhere to the timely posting of boards and blackboards in the family area; such as New Year's Day, Spring Festival, Labor Day, the 60th Anniversary of the big celebration of the thematic boards and blackboards to fight against influenza A, etc..　　3、Organize the activity of "Property Customer Service Contact Reception Day of Logistics Corporation on November 18", issue the "Safety and Quality Service Card of Jiaoda Property", and widely solicit the opinions and suggestions of owners of the family areas on the property service; and post the service contact telephone number to facilitate the contacting of the property management center for related matters at the first time. The service contact number is posted to make it convenient for everyone to contact the property management center at the first time to deal with the related matters, and strive to make the whole university teachers, students and staff satisfied and relieved.　　Second, internal day-to-day management (a) the quality of personnel In order to improve the operational efficiency and core competitiveness of the property management center, at the beginning of this year, the property management center has formulated a series of training plans, and actively carry out various knowledge training, and strive to improve the overall quality of staff and quality of service. Training is divided into two categories, one is the training of ordinary employees, the second is the training of management personnel. Employee training includes: the use of weekly morning meeting of each department, respectively, the quality of staff, etiquette, skills and quality requirements for training, training content mainly includes corporate culture training, professional and technical training, etc.; the training of management cadres is mainly centered on the new version of the "Chongqing Municipal Property Management Regulations" as well as the new version of the "GB/T19001 - 2008" quality management standards. Through the training, the comprehensive quality of the staff has been improved, the working attitude of the staff has been improved, the staff has been inspired to unite and cooperate, and the service quality has been greatly improved.　　(II) Security In 2009, under the correct leadership of the leadership of the head office, all the members of the Security Department adhere to the normal order of teaching and research for the school and the majority of teachers, students and staff life and property safety services for the purpose of strengthening the comprehensive management of the school campus, the use of a variety of means of publicity and education, the existing regulations on property management, the head office of the internal security regulations and the property law, give full play to the security of the "People, technology, group defense" favorable conditions, the comprehensive maintenance of the school district people, cars, things safe, the specific work is as follows: 1, according to the head office of the "safety, quality, development" of the idea of the entry point, combined with the specific work of the Ministry of Security for the actual Focus on strengthening the management of people, vehicles and things on campus.　　2, the development of the gate management system, visitors, goods in and out of the registration, the implementation of the vehicle "a car, a pole, a license" release system.　　3、Strengthen the patrol range of the whole area, the daytime team members to implement cross-patrol, from time to time to set up guards in various areas of control. Night patrols by time period, subject to seasonal changes. Members of the patrol in batches, so that prevention is better than cure.　　4、Strengthen all the fire facilities and equipment on campus safety inspection. To "prevention-oriented, prevention and elimination of the combination of hidden dangers than open fire, the responsibility is heavier than Mount Tai," a high sense of responsibility.　　(C) cleaning and environmental health 1, always in accordance with ISO quality management system requirements, adhere to the "cleaning quality inspection monthly statement" item by item on the responsibility of the district conducted a rigorous assessment, basically completed the tasks handed over to the head office.　　2, the strict implementation of cleaning procedures, 24-hour cleaning of teaching buildings, office buildings, bathrooms, corridors, etc.; 24-hour cleaning and wiping of garbage cans, handrails, doors, etc., and timely clean-up of garbage, for the majority of teachers, students and staff to create a clean, comfortable living, office environment.　　3, the family area of the main road and the family area before and after the building affects the residents of the trees were properly pruned, the green weeds, according to each cleaner in the form of responsibility for the area of responsibility in the form of a piece of package responsibility.　　(D) maintenance 1, in the public **** facilities, equipment management, the development of a complete maintenance, maintenance plans and emergency programs, timely and regular maintenance of various facilities, inspections, so that the daily inspection of the registration, small maintenance records, found that the problem of timely maintenance, timely treatment, do a good job of elevators, firefighting equipment maintenance work.　　2, the use of vacation with the maintenance department of the second teaching building floor burst floor tiles about more than 1,000 square feet of floor tiles were repaired and replaced.　　3, part of the family building roof leakage, water pipe rust, many residents of water, electricity and gas problems, so that the maintenance of the task is heavy, difficult, property management center to actively coordinate with the tenants, with the energy center, the engineering team, so that the energy center, the engineering team of water, electricity and gas in the family area, the maintenance of the civil engineering to be carried out smoothly.　　4, in order to save money, for some of the lower degree of damage to the facilities and equipment of their own maintenance, repair, such as the repair of the first and fourth teaching building of more than 200 sets of tables and chairs, more than 100 doors and windows.　　(E) greening 1, responsible for the entire hospital within the scope of more than 200,000 square meters of greening planting and daily management as well as for the offices of various departments within the hospital, a variety of large and small meetings to provide a variety of plants and flowers.　　2, to assist the engineering company and infrastructure to complete the swimming pool, Qinghong building, the head office, the Daping campus and other places of plant transplantation work, *** transplantation of more than 600 trees, more than 1,000 shrubs, ground cover 500 meters 2, in the fleet of new planting more than 150 square meters of lawn.　　3, in the opening of the school to welcome the new, National Day, meet the deputy director of the National People's Congress and the vice minister of the Ministry of Transportation and other large and small meetings, the amount of grasses and flowers arranged *** counted more than 50,000 pots.　　4, propagation plants: cold water flowers tens of thousands of seedlings; chrysanthemums 2000 pots; spring flowers 3000 pots; cuttings (including mosquito mother, chaste tree, red stephen, hibiscus flowers, hairy lilac, etc.) tens of thousands of seedlings.　　5, in the school to carry out the "carry forward the ecological civilization, *** build green campus" and students volunteer tree-planting activities, *** with the planting of hundreds of plants.　　6, in the green rental business, to expand the business outside 2 (Nanping, should be technological institute) to rent flowers increased by more than 100 pots.　　(F) other aspects 1, actively cooperate with the school meetings and various secondary units of the various conference services, throughout the year **** to complete the Vice Minister of the Ministry of Transportation to inspect the work of the school and other important conference services 178 times, more than 500 times of ordinary meetings.　　2, do a good job in the school mail delivery and receipt of work and newspapers and periodicals, magazine subscription work, the annual **** completed a variety of mail delivery and receipt of work *** counted 25828 pieces 3, to grasp the fire prevention work and the handling of hidden security problems. This year, has organized more than one hundred and thirty people, the family area of 28 family buildings in the hallway littered with all kinds of debris to deal with the elimination of potential safety hazards, to maintain a smooth fire escape.　　4, take the initiative to contact with the family area residents, replacement of air-conditioning stand with potential safety hazards, rusty stand to rust, brush rust paint, do a good job in the family area of the safety of teachers, students and staff to prevent the work.　　5, increased the order of the farmers' market rectification and "dirty, chaotic, poor" governance, so that the order of the market and environmental health a new look. Twice a week on the market market roof debris to clean up the market for each household to add fire extinguishers, on the indiscriminate placement, over the stalls overrun the operation of the rectification of the market inside and outside the implementation of all rickshaws to a unified position, motor vehicles to do parking in an orderly manner.　　6, do a good job in the family area and the farmers market "in addition to the four pests" work, arranged for a weekly drug prevention and control work, from time to time to put the rat poison; timely in the family area and the campus of the hornet's nest to deal with, to ensure that teachers, students and staff of personal safety.　　7, grasp the energy saving work, in addition to often publicize the knowledge of energy saving to the staff, to enhance their awareness of energy saving, but also compiled a number of small slogans to promote knowledge of energy saving, and in the various academic buildings and administrative buildings were posted.　　8, do a good job of the head office moved to the ground floor of the green building, deployed personnel in a timely manner to the office of the green building and the aisles of the cleaning and sanitation sweeping work, office supplies, electrical equipment for packing, handling and installation work.　　Third, the important work done this year (a) to do a good job in the prevention and control of the H1N1 virus. In the school, under the leadership of the head office, fully responsible for the A during the red building, green building, Xishan building isolation area of the cleaning and sanitation work, living garbage and medical waste out of the residue work, laying new mattresses and daily replacement work, isolation area of the daily disinfection, isolation of the staff of the meal delivery and other work.　　(ii) implement the policy of the head office to catering as a leader, in addition to doing a good job of property management of the ecological canteen, and actively cooperate with the catering company to do a good job of the first food festival work, with the catering company to know the garden of the three canteens toilets, windows and doors and the surrounding environment remediation work, etc., in the catering center to the outside world to expand at the same time, but also to assist in the catering center to do a good job of all the back-up security work, such as the deployment of personnel to Pangshui, Hecheon, the Museum of Science and Technology Nankai Middle School and other places for cleaning, maintenance, management and other work.　　Fourth, there are problems and lessons learned Although we have made certain achievements in 2009, but we also y recognize our shortcomings, there are still a lot of things to be improved and strengthened: First, the overall quality of management personnel, the service consciousness needs to be further improved, this year's work, due to the lack of management services in place resulting in the loss of individual office items in the building of the Mingde Building, the second building of the Office of the items lost, resulting in a bad impact, the ability to actually deal with matters, the actual handling of affairs to be further improved, and the ability to deal with matters. First, the overall quality of management personnel, service consciousness needs to be further improved, this year's work, due to inadequate management services resulting in the loss of individual office items in the Mingde Building and the second teaching building, resulting in a bad impact on the ability to deal with the actual affairs needs to be improved; second, insufficient communication with the owners, insufficient understanding; third, the quality of maintenance services, security services and janitorial services needs to be strengthened and improved; fourth, the professionalism of the Property Management Center is not strong, the operation is too single.　　In view of the above problems, in the year's work, we will learn from experience and lessons, and strive to improve the business skills of employees and management level, to carry out colorful communication activities with owners, to do a better job.　　In the new year, we will accelerate the pace, and constantly improve their level of property management, and constantly improve the management of the work, on the road ahead, down-to-earth, make persistent efforts, and go forward, for the development of the head office to add bricks and mortar.　　Please adopt as the best answer, thank you