In the ever-changing modern society, more and more places need to use the agreement, signed the agreement can protect their rights and interests are not violated. There are many precautions of the agreement, are you sure you can write it? The following is my after-sales service agreement for you to organize 4, just for reference, welcome to read.
After-sales service agreement Part 1Party A:
Party B:
Party A and Party B reached the following agreement after friendly consultation on the "Asset Software System" after-sales service:
First, in order to ensure that the implementation of the software is carried out smoothly, the safety of the data and the Party B in the after-sales maintenance of accurate judgment where the problem is. In order to ensure the smooth implementation of the software, data security and Party B in the after-sales maintenance to accurately determine where the problem is, Party A shall provide the following cooperation:
1, for the "asset software system" required to run the environment to provide good hardware and licensed system software; for the "asset software system" provide Specialized machine dedicated, and the computer is equipped with an uninterruptible power supply; do a good job in the management of specialized machines, to avoid the use of CD-ROMs and disks of unknown origin, to avoid the lack of adequate security measures to connect to the Internet, so as to avoid infection with viruses;
2, in the implementation process, arrange for a person to cooperate with the work of the B party; strictly in accordance with the operating procedures for the use of the software.
Second, Party B provides the following after-sales service for Party A:
① If Party A's hardware or network equipment failures resulting in the need to re-installation and commissioning of the "Asset Software System";
② Party B according to Party A's requirements to provide the appropriate asset management business Services: such as asset card entry, asset allocation, asset disposal, asset annual report and other business operations in the software system;
Third, the amount of services and service time
Service fee amount: 8000 yuan (Upper case: eight thousand rounds)
Service time: from January 1, 20xx to 20xx December 31, 20xx, the service fee amount: 8000 yuan (upper case: eight thousand rounds)
Service time: 20xx January 1 to 20xx December 31, 20xx. December 31, 20xx.
Fourth, the service mode and response time
① service mode by phone, fax, E-mail, remote communication maintenance, letter and door-to-door service;
② Party B will be the first to understand the way the phone Party needs to solve the problem, and for the Party to deal with the solution,
guide the Party to solve their own solution, really can not be solved when the Party To solve the problem on their own, it is impossible to solve the problem, Party B sends staff to solve the problem;
V. Disclaimer
1, due to the telecom department overhaul or national policy adjustments and other reasons caused by the failure of the system services and interruptions, the two sides do not bear responsibility for each other.
2, due to natural disasters and other force majeure caused by the system service failure and interruption, the two sides are not responsible for each other.
3. Party B is not responsible for system paralysis and data loss caused by improper operation of the user.
Six, this agreement in duplicate, Party A retained a copy, Party B retained a copy, with the same legal effect.
Party A:
(seal)
Party B:
(seal)
Year Month Month Day
After-sales service agreement Part 2Party A: **** Lighting Co. The majority of dealers in the business process of worries, the two sides agreed to authorize Party B as Party A in the _______ province ________ city _______ market (area) of the special maintenance point, the agreement is as follows:
1. Party B as a party in the above market (area) of the special maintenance point, is fully responsible for the party's products in the region of the after-sales service Specifically: responsible for all points of sale in the market **** product returns, maintenance and technical advice and other work;
2. Party A in accordance with the after-sales service standards and standards for the issuance of parts, to provide Party B with stock protection and some common parts for Party B in the sales process for the majority of customers and downline customers to use the service (with a breakdown of the accessories, after-sales service standards).
3. Party A provides Party B with maintenance costs ______ yuan/month, Party B must follow Party A's after-sales service standards for the maintenance of customers' *** products, such as the violation of service standards leading to customer complaints, according to the 50 yuan/case to be punished.
4. After Party B replaces the parts for customers or clients, it should keep the damaged parts in a safe place and regularly exchange them for new ones with old ones to Party A. Party A will give one-to-one equal amount of new parts according to the variety and quantity of the old parts returned by Party B.
5. Party B's replacement parts should meet Party A's replacement requirements, such as the replacement of Party A beyond the replacement standard, the cost of parts borne by Party B itself.
6. At the end of each sales year or the suspension of the cooperation agreement between the two sides, Party B shall return all the turnover parts provided by Party A to Party A free of charge, and if there is a shortage, the shortfall will be made up in accordance with the ex-factory price of Party A.
7.
7. At the beginning of the next sales year, Party A will re-work the accessories according to Party B's sales demand.
8. This agreement in duplicate, signed and sealed by both parties to take effect, the agreement is valid until the end of the year.
9. Matters not yet resolved by the two sides.
Party A: **** Lighting Co., Ltd Party B:
Representative: Representative:
Date: Date:
After-sales service agreement Part 3Party A:
Party B:
Shandong xx Solar Energy Company Limited (hereinafter referred to as Party A) and ______________ (hereinafter referred to as Party B) in the spirit of "Half of the competition is service" business philosophy, in order to *** with the development of the market, do a good job of after-sales service of xx products, Party B in the distribution of Party A products, must bear the after-sales service work. After consultation between the two sides, xx products in the distribution area of Party B reached the following agreement on after-sales service:
I. Party A's responsibilities and rights
1. Actively cooperate with Party B to carry out after-sales service and maintenance work and the implementation of the state's new "three packages" of the relevant provisions.
2. Responsible for the party responsible for training maintenance technicians.
3. To provide timely and accurate technical information on new product maintenance.
4. Party A's after-sales service center on a regular basis and from time to time on Party B's service quality and implementation of the agreement to check.
Second, Party B's responsibilities and rights
1. Must set up xx product after-sales service organizations, with a sufficient number of qualified maintenance personnel, equipment.
2. Clearly the person in charge of maintenance and full-time maintenance personnel, such as changes should be promptly notified to Party A.
3.
3. Party B must provide pre-sale, sale and after-sales service of xx products in the region under its jurisdiction, and shall not use any excuse to shirk.
4. If there is a major product failure or accident occurs, you should quickly notify Party A and assist
5. Accept the guidance and supervision of Party A, the monthly maintenance of the quality of the information feedback sheet on the 15th sent back or faxed to the Party A after-sales service center.
6. Accept Party A's `maintenance instructions and complete the task on time, according to quality and quantity.
7. Party B's maintenance point to actively carry out user visits, visits shall not be less than 25% of the number of repairs in the month.
Third, the scope of the warranty
1. All xx products, since the date of sale, in the product warranty period is the quality of free maintenance, individual places need to extend the warranty period, must be approved by the party can be.
2. For the warranty period due to the user's own reasons or force majeure caused by product failures and accidents, Party B charges cost fees according to the cost standards set by Party A.
3.
3. Outside the warranty period, Party B must be strictly in accordance with the relevant fees set by Party A charges.
4. Other matters, according to the state of the new "three packages" provisions of the relevant provisions of the implementation.
Fourth, the service requirements
1. Party B must provide users with door-to-door service, so that the urban areas within 24 hours of troubleshooting, the next county within 48 hours of troubleshooting.
2. To provide users with maintenance services, must be unified to fill out the maintenance sheet, after the completion of maintenance, signed by the user.
3. Party B must strictly implement the after-sales service management system formulated by the Party.
V. Maintenance costs of the standard
1. All products are returned by 1% of the actual amount of annual sales settlement, as maintenance costs.
2. Dealers in the return of the costs required by the after-sales service charges deducted from the above 1% of the settlement amount.
3. If the user in the area under the jurisdiction of the dealer complains about the quality of the dealer's service, depending on the severity of the case, the penalty will be deducted from the 1% of the settlement amount.
Six, the product maintenance parts of the bottom and the issuance of
1. Product parts must be purchased, the cost of which is borne by Party B, can not be exchanged for a new one.
2. Product accessories according to the dealer's 3-month sales volume of 1% of the bottom, and later required must be exchanged for new, no old parts return, purchased by Party B at cost.
VII. Maintenance costs of the settlement
1. At the end of each year according to the actual settlement amount of 1% settlement.
2. Product maintenance cost settlement procedures
(1) Party B maintenance point with the original maintenance record sheet for the month of the initial return visit to confirm, and fill out the monthly maintenance cost settlement.
(2) The original monthly maintenance bill, together with the completed monthly maintenance fee statement, will be sent to Party A's after-sales service center within 15-20 days of each month.
(3) Party A's after-sales service center based on the original repair orders provided by Party B for the second visit and random checks.
(4) After Party A's after-sales service center investigates and confirms that there is no error, it will be approved by the marketing manager and submitted to the Finance Department.
(5) maintenance costs are settled once a month, the time according to the actual receipt of the user information provided by Party B and the monthly statement remitted within 20 days.
(6) Party A's Finance Department each month according to the actual maintenance costs wire transfer to the account number specified by Party B.
3.
3. If Party B does not return the original repair order and monthly statement to Party A's after-sales service center for 3 consecutive months, the repair cost will be treated as abandoned.
4. If Party B has any doubt about the maintenance cost, it should be raised within 3 months, and will not be accepted after that.
5. Maintenance costs as a special expense, not cash payments, not offsetting the purchase price.
VIII, quality information feedback and new product quality tracking
1. Party B will fill in the actual maintenance of all products before the 15th of each month, the quality of information and maintenance of the status of the statistical table faxed or mailed to the Party A after-sales service center.
2. If Party B fails to submit the quality information feedback form to Party A's after-sales service center for 3 consecutive months, Party A will deduct 10% of the total maintenance cost as a penalty at the end of the year.
3. Party A's new products on the market, Party B is responsible for quality tracking, provide detailed information on new product users, reported to the Party A after-sales service center.
4. Party B must actively cooperate with Party A's investigation activities.
Nine, Party A annual after-sales service selection activities, the selection of excellent after-sales service unit conditions:
1. User complaint rate is less than 1/1000 (based on sales).
2. Party B's user return visits and surveys, user satisfaction rate of 98%.
3. Party B's after-sales service network is sound, facilities and maintenance personnel are relatively complete.
4. Quality information feedback is not less than 90% per year.
5. No media exposure and technical supervision departments of the adverse notification of the situation.
X. Penalties for violation of the agreement
1. In the settlement of maintenance costs for the user survey visit, found that the information provided by Party B
is not detailed, depending on the single invalid treatment.
2. In the settlement of maintenance costs for the user survey visit, Party B found to provide false or serious inconsistencies with the facts, will be "false a penalty of ten" processing.
3. Party B in the implementation of this agreement, repeated violations of the provisions of the agreement, Party A has the right to terminate the agreement and set up other maintenance points to replace the maintenance point, and maintenance costs indicators to the new maintenance point.
4. Where mediation and litigation arising from this agreement, both parties jointly and severally liable to agree to Party A's local court as the first court of jurisdiction.
XI, the agreement is not exhaustive, the two sides to solve the problem.
XII, this agreement in duplicate, A, B, each party to sign a copy of the two sides since the date of signature and seal.
XIII, this agreement is valid for years from the date of signing, the expiration of the validity of a separate sign.
Party A (official seal): _________ Party B (official seal): _________
Legal Representative (Signature): _________ Legal Representative (Signature): _________
_________ ____ month ____ day _________ year ____ month ____ Day
After-sales service agreement Part 4Party A: XXXXXXXXXXXX
Party B: XXXXXXXXXX
Party A and Party B, through *** with the same consultation, reached the following agreement on the commissioning of agent services for trademark registration.
First, Party A formally entrusted Party B agent service Party A trademark in the first category of application for registration, ***. The details of the registered trademark see the annex to this agreement "application for trademark registration" and "Trademark Agency Power of Attorney".
Second, Party B accepts the entrustment, is responsible for completing all the work of the trademark registration agent, and must maintain the legitimate rights and interests of Party A, the protection of knowledge of Party A's trade secrets.
Third, the trademark agency services take the form of classified services, specific items are:
1, trademark design fee of yuan
2, trademark query to choose the following ways:
□ Trademarks according to the □ Chinese □ English □ English project packet query, packet query fee of yuan.
□ trademark query fee according to the actual number of queries, each time the Chinese yuan, English or Pinyin yuan.
3, trademark application registration fee of yuan, expedited registration fee of yuan, dry registration fee of yuan.
The above items *** total cost of yuan.
Fourth, the mode of payment
After signing the agreement, Party B instantly collects Party A trademark agency service fees.
V. Party A must ensure the legitimacy of the registration application materials provided by the legitimacy of the registration application materials provided by Party A. If Party A provides the materials are not true, all the losses caused by Party A and legal responsibility.
Sixth, Party A must notify Party B of any changes, such as changes in business, corporate reorganization, change of address of the contact person, change of telephone number and so on, to handle the relevant change procedures. If Party A does not notify Party B in time, the consequences caused by Party A shall be responsible for.
VII, if Party B's application for Party A's registered trademark was rejected by the State Trademark Office or need to be deleted, Party A to decide whether to apply to the Trademark Review and Adjudication Board of the State Administration for Industry and Commerce for rejection or deletion of the review; if Party A decides to apply for rejection or deletion of the review, Party A and Party B can sign a separate agreement of entrustment.
VIII, this agreement in duplicate, A, B, each party to sign a copy of the unexhausted matters, consultations can be made after the supplement.
IX. Supplementary Provisions:
Party A:
Party B:
XXX, 20XX