1, patient-centered, active and enthusiastic to provide quality service, civilized language, patiently answering patients' questions, to eliminate the phenomenon of service taboos and hard attitude. 2, the patient should be a reasonable examination, rational use of medication, do not do duplication and unnecessary tests, do not have nothing to do with the disease of the prescription, no undue delay in the operation, and try to reduce the patient's economic burden.
3, the implementation of medical items commonly used drugs prices and the results of the implementation of inpatient costs "one-day list system" to enhance the transparency of fees and charges, to prevent the occurrence of indiscriminate charging and ride on the prescribing of medicines, inspections.
4, strictly prohibit the acceptance of the patient's "red packets", banquets and business kickbacks. Violators are found to be seriously dealt with in accordance with the law.
5, to ensure that the quality of drugs, no counterfeit and shoddy drugs. The implementation of centralized bidding and purchasing, in accordance with national regulations to benefit patients.
6, emergency rescue in a timely manner. After receiving the "120" emergency call, we guarantee that we will leave the car within 5 minutes and arrive at the scene in the shortest possible time to receive hospitalized patients free of charge.
7, strict compliance with the medical operation routine, examination, test results reported in a timely manner, the average length of stay of patients is lower than the national standard, the patient in the pricing, charging, medication window queuing time of no more than 10 minutes.
8, a variety of should be fully labeled, beautiful, outpatient clinic set up a volunteer guide, consulting service desk, suggestion box, free water for waiting patients, service facilities are intact, medical management in order, the medical environment is clean, quiet, warm.