Year is the head office to seek reform of the year, but also a year of rapid development of the head office. This year, the property management center in accordance with the head office at the beginning of the "quality, reform, development" of the requirements of the work objectives, under the care of the leadership of the head office, all employees united, hard work, solid work, continuous innovation, to further enhance the management of the center of the property management and the quality of service, and has made certain achievements, the work of the year is summarized as follows Summarized as follows:
A, brand building
Property management center has always been to improve the quality of property management services as the center's first choice for the operation of the goal, adhere to the head office of the "dedication to the school, integrity services, strong security, the pursuit of excellence" purpose. Since the beginning of this year, the center has begun to create a property management center, "the first time, the first service" brand effect, to improve the operational efficiency and competitiveness of the property management center.
(A) implementation of ISO quality management system
Property management center has always been the implementation of ISO9000 quality management system, the implementation of the head office of the "Year of Quality" requirements, adhere to the 1-2 times a month cross-checking the quality of the property, notify the implementation of the improvement of the work, the development and implementation of the "quality of service program", "Safe Red May service program", "the peace and security of the service program", "the first time, the first service" brand effect. We have formulated and implemented the "Quality Service Program" and "Safe Red May Service Program". In addition also in accordance with ISO quality management requirements, the management system documents were partially revised.
(B) the formation of a quality system centered on customer satisfaction
"Service-oriented, customer first", in this year's work, the Property Management Center focuses on strengthening communication with owners and users of the contact, the main do the following work:
1, and actively with the various academic buildings, office buildings office units Contact, do a good job of daily property management work and other temporary account of the surprise task, to protect the buildings, office buildings, normal teaching, office order. Such as assisting the Academic Affairs Office to do a good job of the student exams and the national English four or six level examination work, with the Department of State Resources and the Graduate Department of the fifth and sixth floor of the Mingde Building classroom 1000 sets of tables and chairs handling work, with the school functions held in Mao Yisheng Fund Award Conference, the welcome site, the venue of the red song and the surrounding environmental layout work, and so on.
2, encountered urgent and important situation, timely posting of warm tips, adhere to the family area in a timely manner to post boards, blackboards; such as New Year's Day, Chinese New Year, Labor Day, the 60th anniversary of the big celebration of the thematic boards and blackboards to combat influenza A, etc..
3, held "November 18th Logistics Corporation property customer service contact reception day" activities, issued "Jiaoda property safety and quality service card", widely solicited the owners of the family area of the property service comments and suggestions; posting service contact phone number, to facilitate the first time to contact the property management center, the first time to contact the property management center. Everyone in the first time to contact the property management center to deal with related matters, and strive to make the whole campus teachers, students and employees satisfied and assured.
Two, internal day-to-day management
(a) the quality of personnel
In order to improve the operational efficiency and core competitiveness of the property management center, at the beginning of this year, the property management center has formulated a series of training programs, and actively carry out various knowledge training, and strive to improve the overall quality of staff and service quality. Training is divided into two categories, one is the training of ordinary employees, the second is the training of management personnel. Employee training includes: the use of weekly morning meeting of each department, respectively, the quality of staff, etiquette, skills and quality requirements for training, training content mainly includes corporate culture training, professional and technical training, etc.; the training of management cadres is mainly centered on the new version of the "Chongqing Municipal Property Management Regulations" as well as the new version of the "GB/T19001 - 2008" quality management standards. Through the training, the comprehensive quality of the staff has been improved, the working attitude of the staff has been improved, the unity and cooperation of the staff has been stimulated, and the service quality has been greatly improved.
(B) security
2009, under the correct leadership of the leadership of the head office, the security department of all team members adhere to the normal order of teaching and research for the school and the majority of teachers, students and staff of life and property safety services for the purpose of strengthening the comprehensive management of the school campus, the use of a variety of means of publicity and education, the existing regulations of the property management, the head office of the internal security regulations and the property law, and give full play to the security "security". Entry point, combined with the specific work of the Security Department for the actual focus, to strengthen the campus people, vehicles, and materials management.
2, the development of the gate management system, visitors, goods in and out of the registration, the implementation of the vehicle "a car, a pole, a license" release system.
3, to strengthen the patrol range of the entire region, the daytime team members to implement cross-patrol, from time to time on the various areas of the guard posting and control. At night, the implementation of time segments to patrol, subject to seasonal changes. Members of the patrol in batches, to prevent problems before they occur.
4, strengthen the campus of all fire facilities and equipment safety checks. To "prevention-oriented, prevention and elimination of the combination of hidden dangers than open fire, the responsibility is heavier than Mount Tai," a high sense of responsibility.
(C) cleaning and environmental health
1, always in accordance with the ISO quality management system requirements, adhere to the "cleaning quality inspection monthly statement" item by item on the responsibility of the area of strict assessment, basically completed the head office of the task.
2, the strict implementation of cleaning procedures, 24-hour cleaning of teaching buildings, office buildings, restrooms, corridors, etc.; 24-hour cleaning and wiping the trash cans, handrails, doors, etc., clean up the garbage in a timely manner, for the majority of teachers, students and staff to create a clean, comfortable living, office environment.
3, the family area of the main road and the family area before and after the building affects the residents of the trees were properly pruned, the green weeds, according to each cleaner in the form of responsibility for the area of responsibility in the form of a piece of work responsible for.
(D) maintenance
1, in the public **** facilities, equipment management, the development of a complete maintenance, maintenance plans and emergency programs, timely and regular maintenance of various facilities, inspection, so that the daily inspection of the registration, small maintenance records, found that the problem of timely maintenance, timely treatment, do a good job of elevators, fire equipment maintenance work.
2, the use of vacation with the maintenance department of the second teaching building on all floors of the burst floor tiles about more than 1,000 square feet of floor tiles were repaired, replaced.
3, part of the family building roof leakage, water pipe rust, many residents of water, electricity and gas problems, so that the maintenance of the task is heavy, difficult, the physical management center to actively coordinate with the tenants, with the energy center, the engineering team, so that the energy center, the engineering team of water, electricity and gas in the family area, the maintenance of the civil engineering to be carried out smoothly.
4, in order to save money, for some of the lower degree of damage to the facilities and equipment of their own maintenance, repair, such as the repair of the first and fourth teaching building of more than 200 sets of tables and chairs, more than 100 doors and windows.
(E) greening
1, is responsible for the entire hospital within the scope of more than 200,000 square meters of green planting and day-to-day management, as well as for the offices of various departments within the hospital, a variety of large and small meetings to provide a variety of plants and flowers.
2, to assist the engineering company and the Infrastructure Division to complete the swimming pool, Qinghong Building, the head office, the Daping campus and other places of plant transplantation, *** transplantation of more than 600 trees, shrubs more than 1,000 plants, ground cover 500 meters? , in the fleet of new lawn planting more than 150 square meters.
3, in the opening of the school to welcome the new, the National Day, meet the deputy director of the National People's Congress and the vice minister of the Ministry of Transportation and other large and small meetings, the amount of grass and flowers arranged *** counted more than 50,000 pots.
4, propagation plants: cold water flowers tens of thousands of seedlings; chrysanthemums 2000 pots; spring flowers 3000 pots; cuttings (including mosquito mother, chaste tree, red jujube, hibiscus, hairy lilac, etc.) tens of thousands of seedlings.
5, in the school to carry out the "carry forward the ecological civilization, *** build green campus" and students volunteer tree-planting activities, *** with the planting of hundreds of plants.
6, in the green rental business, to expand the business 2 (Nanping, should be technological institute) rental volume increased by more than 100 pots.
(F) other
1, actively cooperate with the school conferences and meetings of various secondary units of various conference services, throughout the year **** to complete the Vice Minister of the Ministry of Transportation and Communications to inspect the work of the school and other important conference services 178 times, more than 500 ordinary meetings.
2, do a good job in the school mail delivery and receipt of work and newspapers and magazines subscription work, the year **** completed a variety of mail delivery and receipt of work *** counted 25,828 pieces
3, to grasp the fire prevention work and the handling of safety hazards. This year, has organized more than one hundred and thirty people, the family area of 28 family buildings in the hallway littered with all kinds of debris to deal with the elimination of potential safety hazards, to keep the fire escape.
4, take the initiative to contact with the family area residents, replacement of air-conditioning tripod with hidden safety hazards, rusty tripod to rust, brush rust paint, do a good job in the family area of the teachers, students and staff of the safety precautions.
5, increased the order of the farmers' market to rectify and "dirty, chaotic, poor" governance, so that the order of the market and environmental health a new look. Twice a week on the market market roof debris to clean up the market for each household to add fire extinguishers, on the indiscriminate placement, over the stalls overrun the operation of the rectification of the market inside and outside the implementation of all rickshaws to the position of the motor vehicle to do parking in an orderly manner.
6, do a good job in the family area and the farmers' market "in addition to the four pests" work, arranged weekly prevention and control work, from time to time to put the rodenticide; timely in the family area and the campus of the hornet's nest to deal with, to ensure that teachers, students and staff of personal safety.
7, to grasp the energy conservation work, in addition to often publicize the knowledge of energy conservation to the staff, to enhance their awareness of energy conservation, but also compiled a number of publicity knowledge of energy conservation of the small slogans, and in the various academic buildings and administrative buildings were posted.
8, do a good job of the head office moved to the ground floor of the green building, draw staff in a timely manner on the green building office and aisle cleaning and sanitation sweeping work, office supplies, electrical equipment for packing, handling and installation work.
Three important work done this year
(a) do a good job in the prevention and control of H1N1 virus. Under the leadership of the school, the head office, fully responsible for the A flu during the red building, green building, Xishan building isolation area of the cleaning and sanitation work, living garbage and medical waste out of the dregs of the work, laying new mattresses and the daily replacement of the work of daily disinfection of the isolation area, the isolation of the staff of the meal delivery and other work.
(2) the implementation of the head office to cater for the leading policy, in addition to do a good job in the ecological canteen property management, and actively cooperate with the catering company to do a good job in the first food festival work, with the catering company to know the garden of the three canteens toilets, windows and doors and the surrounding environment for remediation work, etc., in the catering center to the outside world to expand at the same time, but also to assist in the catering center to do a good job in all the backup security work, such as the transfer of personnel to the Penshui , Hechuan, Science and Technology Museum, Nankai Middle School and other places to carry out cleaning, maintenance, management and other work.
Four, existing problems and lessons learned
While we have made certain achievements in 2009, but we are also y aware of our shortcomings, there are still a lot of need to be improved and strengthened:
First, the overall quality of management personnel, the sense of service needs to be further improved, this year, due to the management of the service is not in place, resulting in a building in Mind Building, the second teaching building, individual office items lost.
First, the overall quality of management personnel, service consciousness needs to be further improved, this year's work, due to the lack of management services in place, resulting in the loss of Mingde Building, the second teaching building, individual office items lost, resulting in a bad impact, the ability to deal with the actual affairs of the city needs to be improved;
Second, the owners of the communication is not enough to understand the lack of understanding;
Third, the quality of maintenance services, security services, and janitorial services needs to be strengthened and improved;
Fourth, the property management center of the lack of professionalism, too much a single mode of operation.
Aiming at the above problems, in the year's work, we will learn from experience and lessons, and strive to improve the staff's business skills and management level, to carry out colorful owner communication activities, to do a better job.
In the new year, we will speed up the pace, and constantly improve their own level of property management, and constantly improve the management of the work, on the way forward down-to-earth, make persistent efforts, and go forward, for the development of the head office to add bricks and mortar.
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