Stretcher passengers need to apply in advance for boarding. First of all, stretcher passengers often need to remove some of the seats on the aircraft and equip them with special aviation stretchers. Ordinary medical stretchers do not comply with civil aviation airworthiness regulations, and these preparations take a lot of time; At the same time, air transportation has certain safety conditions. For the safety of stretcher passengers, stretcher passengers should consult a professional doctor to confirm whether they are suitable for air transportation. Blindly flying may cause greater harm to themselves. Airlines have made various regulations for stretcher passengers and special passengers to fly, and they are also highly responsible for passengers, so that passengers can reach their destinations safely.
For domestic airlines to carry stretcher passengers, they are generally required to submit an application 72 hours or 48 hours before the flight departure, and issue a valid medical diagnosis certificate that the stretcher passenger is suitable to fly, and ensure that at least one medical staff or Traveling with an adult passenger. At the same time, stretcher passengers can only be carried in economy class. Each flight only accepts one stretcher passenger. Passengers need to purchase a certain number of tickets for the seats occupied by the stretcher. Passengers on stretchers generally need to arrive at the airport at least 2 hours in advance to check in. Specific regulations vary from airline to airline.
Special matters for airline stretcher passengers
Air China (service hotline 95583)
Air China requires stretcher passengers to board the flight 72 hours in advance (48 hours for European and American routes) The ticket office directly under Air China handles the application procedures. When applying, provide a certificate of suitability to fly from a hospital at or above the county level and at least one accompanying person. Generally, there can only be one stretcher passenger on each flight and it can only be arranged in economy class. The fare is Y class full The price is 8 times (6 times for European and American routes).
China Eastern Airlines (service hotline 95530)
Passengers should apply for stretcher service at the ticket office directly under China Eastern Airlines at least 48 hours in advance (other ticket offices and sales agents do not accept stretcher passengers) Seat reservation and ticket purchase) must be reviewed by China Eastern Airlines and obtain a response from China Eastern Airlines agreeing to accept stretcher passengers before the stretcher passengers can be transported.
Contents for stretcher passenger application: Passenger’s name; flight number, cabin class and departure date; flight departure place and destination; detailed medical condition; indicate the status of accompanying persons; indicate whether oxygen is required , arrange ambulances, etc.; indicate whether ambulances need to be provided at the departure and arrival stations or if the ambulances are arranged by the passengers themselves, etc.
·?Sick passengers (including pregnant women and stretcher passengers) must present a "Diagnosis Certificate" when taking a China Eastern flight, except for passengers with physical disabilities. The "Diagnosis Certificate" must be issued and stamped by a tertiary hospital (overseas refers to hospitals other than clinics and medical centers) within 96 hours before the sick passenger travels. Passengers with serious illness should have a copy filled out within 48 hours before flight departure. "Diagnostic Certificate". At the same time, a signed opinion from the attending physician or above must be attached. The "Diagnosis Certificate" presented by passengers suffering from serious illness (cardiovascular disease, cancer, acute trauma, etc.) must be valid within 24 hours.
·?Only economy class passengers can be accepted for stretcher transportation.
·Unless special arrangements are made, each flight only accepts one stretcher passenger.
·?China Eastern Airlines refuses to carry unaccompanied stretcher passengers. Sick stretcher passengers must be accompanied by at least one medical staff or another adult passenger, and the medical staff must present identification and professional certificates.
·?Stretcher passengers, accompanying persons or guardians can use the applicable economy class fare. To occupy a stretcher seat, three to five tickets must be purchased at the ordinary published fare (based on the actual number of seats occupied).
·Passengers on stretchers must arrive at the airport 2 hours in advance to check in.
·?The expenses incurred in contacting hospitals, ambulances and other ground services will be borne by the stretcher passengers themselves.
·?The free baggage allowance for stretcher passengers is 100 kilograms.
Hainan Airlines (service hotline 950718)
·If you need to use stretcher service, you need to make a request through the ticket office and offices directly under Hainan Airlines 72 hours before the flight leaves the station.
·Fill in the "Special Passenger Service Demand Form Category C", provide the "Medical Diagnosis Certificate" (in triplicate), and indicate that it is valid for travel before XX day. The "Medical Diagnosis Certificate" must be signed by a physician and stamped by the medical unit at the county, city level or equivalent (such as national second-level) or above in China. Overseas, it needs to be filled in by a doctor recognized by the government department as having medical qualifications. In Africa, certificates can also be issued by Chinese-funded medical institutions. For medical diagnosis certificates, they should be in Chinese or English in China. In overseas areas, they can be filled out in other languages, but they need to be accompanied by an English translation or a Chinese translation.
·Airlines use professional stretchers as much as possible. If professional stretchers cannot be provided under special circumstances, the airline will notify passengers to prepare their own stretchers. The requirements for preparing your own stretchers are as follows: ① The length of your own stretcher shall not exceed 200CM , the width does not exceed 60CM; ② Bring your own hard flat stretcher (you can put mats on the board). ③ The self-prepared stretcher must have pegs or rings at the four corners for binding. ④ After receiving notification from Hainan Airlines to bring their own stretcher, passengers need to prepare it in advance and bring it to the airport at least 3 hours before the flight takes off on the day of flight.
·Whether you use your own stretcher or a professional stretcher provided by the airline, there is no stretcher usage fee, but you must bear the additional flight expenses caused by using this service.
·If you need to contact a hospital, arrange an ambulance, or provide rescue equipment required during the flight, please inform the HNA ticketing unit in advance of the specific information.
·For travel convenience and necessary care, passengers on stretchers need to be accompanied by at least one doctor or nursing staff. The number and qualifications of the accompanying personnel need to be specified in the "Special Passenger Service Demand Form Category C" document " "Accompanying Personnel" column is listed.
·If necessary, you can bring your own pillows, mattresses and quilts.
·You need to purchase a certain number of tickets for the seats occupied by the stretcher:
International flights: The passenger himself needs to purchase 9 tickets (B737) or 6 tickets (B767, A330, A340) Y HNA announced sales fares for passenger tickets.
Domestic flights: ① For A330, A340, and B767 aircraft, 6 Economy Class published regular fares are charged. ② B737 aircraft type; a. If using Hainan Airlines’ professional stretcher: 6 economy class published regular fares plus 3 economy class E-class and above visible cabin sales fares will be charged. b. If you use a self-provided stretcher: 9 Economy Class published ordinary fares will be charged, and the accompanying person will be sold in person.
·Collection of fuel and machine construction fees for stretcher passengers: Fuel surcharge is calculated based on the number of seats actually purchased by stretcher passengers; airport construction fees are calculated based on the number of stretcher passengers carried.
·The stretcher required for the carriage of stretcher passengers is transported free of charge, and the weight is not included in the free baggage allowance. The free baggage allowance for stretcher passengers is calculated based on the number of seats in the purchased cabin class. If the free baggage allowance is exceeded, normal overweight or over-limit baggage charges will apply.
·If ambulance and other facilities are needed, the service fee will be paid directly to the ambulance by the passenger.
China Southern Airlines (service hotline 95539)
·Stretcher passengers must reserve seats no later than 72 hours before flight departure. Under special circumstances, applications for stretchers made by passengers within 72 hours before flight departure can only be accepted after the flight operations management department replies that arrangements can be made.
·Limited to one stretcher passenger. And if a stretcher passenger is accepted on the flight, other disabled passengers such as wheelchair passengers or blind passengers will no longer be accepted.
·Stretcher passengers must travel with at least one doctor or caregiver. If a patient is certified by a doctor and does not require medical care during the trip, he or she may also be accompanied by his or her family members or guardians.
·Passengers carrying stretchers can only be transported in economy class, and tickets will generally not be sold for vacant seats near the stretcher, such as seats in the front row or adjacent rows.
·Each accompanying person will be charged a fare based on the actual seat class.
·The fare for stretcher passengers consists of two parts: the stretcher passenger’s personal fare and the stretcher additional fare.
Individual fare: It is calculated based on the published general fare of an economy class. Special fares or discounted fares are not allowed (except for child discounts).
Additional stretcher fare: Regardless of the number of seats required to place the stretcher, it is calculated and charged according to the following method: For the segment where the passenger uses a stretcher, an additional five adult one-way economy class ordinary fares (not applicable) will be charged. Plus taxes and fees).
If the passenger cancels the trip, the additional stretcher fare will be fully refunded.
·The free baggage allowance for stretcher passengers is 120 kilograms, and the free baggage allowance for accompanying persons is calculated based on the seat class of the fare paid.
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