The hospital has complete professional settings, strong technical force, the hospital's existing cadres and staff of 730 people, including 12 people with titles above the deputy senior title of 62 people with intermediate titles; with cardiovascular internal medicine, neurology, brain, orthopedics, thoracic gynecology, pediatrics, traditional Chinese medicine, Pentacameral Medicine, ophthalmology, infectious disease and emergency and other first-level departments and more than 20 clinical specialties, and the building of blood, oncology and plastic surgery and cosmetic surgery specialties. Fangcheng County People's Hospital is a national second-class general hospital, covering an area of 54 acres, 40 acres of newly acquired land, with a construction area of 30,180 square meters. It has 26 clinical departments, 950 open beds, more than 300,000 outpatients, 32,000 inpatients, and annual business income of 150 million yuan. Since the creation of "the masses satisfied with the medical and health institutions" activities, the hospital staff attaches great importance to their own positions, combined with the actual hospital, the full implementation of the activities of the various objectives and requirements of the quality of medical care and service levels continue to improve, the people's satisfaction continues to increase.
Fangcheng County, the first gastroenterology recently established in the county people's hospital. The gastroenterology department of the county people's hospital is currently the only one in Fangcheng diagnosis and treatment of gastrointestinal, pancreatic, biliary, liver disease-oriented professional clinical departments, but also the county hospital in Nanyang City, the first to carry out viral hepatitis (Hepatitis B, Hepatitis C) interferon antiviral treatment of the professional clinical departments. The goal of mass satisfaction, practical action to win the trust of the people
Fangcheng County People's Hospital adhere to the "mass satisfaction" as the goal, to "convenient and beneficial to the people, to meet the needs of patients, improve the quality of medical care" as the center of the work. Specific measures are: the implementation of open hospital policy, listen carefully to the views and suggestions of the community, organize and convene a "patient forum", practical solutions to practical problems; in the outpatient hall, ward building lobby set up a complaint box; Nursing Department of the quality control section of the regular irregularly conducted "patient satisfaction surveys ", and the results of the survey as the basis for performance pay assessment; quality control section of the Supervision Section of the visitors and the public in the review activities of the hot issues reflected in the active investigation and information feedback work. On this basis, Fangcheng County Hospital will create activities and grass-roots party organizations, the majority of party members, "strive for excellence" activities closely integrated, the implementation of the "outpatient hall director on duty system", the selection of "*** production party demonstration posts "and so on, so as to lead, demonstration, played an exemplary role. In order to protect the interests of patients, our hospital strictly implement the national drug price policy and medical service item charges, improve the price announcement, query and cost list system, improve the transparency of charges; strict implementation of the prescription review and audit of the drug issuance system, regular feedback and rectification, to promote rational diagnosis and treatment and rational use of medication, and take practical action to win the trust of the people. To improve the quality of the core, multiple measures to ensure medical safety
Medical quality, service level is the survival of the hospital, but also the people's most concerned about the issue, we adhere to the multi-measures, all-round enhancement of the quality of medical care.
(1) Strengthen medical safety training, improve medical quality management.
Through medical safety lectures, legal knowledge training, analysis of medical disputes, etc., to improve the knowledge of medical staff laws and regulations, and strengthen the awareness of safety precautions; the strict implementation of the core system, improve the medical quality control system; comprehensively strengthen the surgical classification management and approval system; the implementation of antimicrobial drug management; the implementation of the first physician system of responsibility; and actively carry out the single-disease pricing and clinical pathway management, standardize the diagnosis and treatment of diseases. Clinical path management, standardize the disease diagnosis and treatment plan, and fully implement it in the whole hospital on the basis of pilot projects in batches in the early stage; strictly implement the medical safety early warning and medical incident risk disposal system, and implement the accountability mechanism; strengthen the communication between doctors and patients, and strengthen supervision and inspection, so as to reduce the contradictions and disputes caused by the asymmetry of information between doctors and patients; and continue to further implement the "Consultation" system. "In order to ensure the quality of consultation, major consultation tasks are carried out by physicians above the level of attending physician; the establishment of a sound system for the discussion of difficult cases and fatal cases, and improve the ability and level of medical staff to deal with difficult cases.
(2) Optimizing the service process and improving the environment for patients.
In order to simplify the process, the hospital has implemented the "one-card" service; in order to shorten the waiting time for patients to take medication, the hospital has equipped and activated the automatic medication dispenser and medication calling system; increased the number of windows for recharging, refunding the card, taking medication, and blood collection; and set up the "outpatient director duty system", with the duty director responsible for the outpatient clinic. "The director on duty is responsible for guiding, consulting and dealing with patients' complaints; the price of medicines is announced on the electronic screen in the hall of outpatient clinic and the hall of the ward building; the security and control efforts in the hospital are intensified, and the phenomenon of disrupting the medical order such as distributing small advertisements and medical care is centrally remedied, so as to maintain a good order of medical treatment.
(3) Strengthening the construction of information technology to improve the quality and efficiency of work.
On the basis of the hospital's original "information management system", the establishment of "electronic medical records" as the core of the "clinical information management system", the realization of the hospital's information technology construction from "management-oriented" to "management-oriented". The construction of hospital information technology has changed from "management-centered" to "patient-centered, business personnel as the main body, and comprehensively improve medical decision-making, hospital management and diagnosis and treatment level". Through the integration of electronic medical records and rational drug use system, it realizes automatic screening and reporting of medical prescriptions for overdose, overtime and multiple use of antibacterial drugs; for designated single-species drugs, it is able to retrieve the patients using them and access their medical records in real time for reviewing the reasonableness of the use of the drugs; through the integration of electronic medical records and PACS\LIS system, it realizes two-way transmission of the examination and test application forms and results, and the examination and test results are fed back to the doctors, and the doctors are informed of the results of the examinations and tests, Test results are fed back to doctors, who view the reports and results at their workstations and automatically write them into the electronic medical records; patients can obtain their own test report forms through the self-service query system. Through the use of modern management and information technology, the quality and efficiency of medical services have been improved, medical costs have been controlled, and the problem of "difficult and expensive treatment" has been effectively alleviated and patient satisfaction has been enhanced.
(4) Ensure that the green channel is safe and smooth, and improve the emergency treatment capacity.
The hospital further optimizes the emergency service flow and the layout of the emergency department, strictly implements the system of responsibility for the first diagnosis, serious consultation discipline, and establishes the norms of diagnosis and treatment of common acute and critical illnesses; close inter-departmental collaboration, and the county emergency medical service center, strengthen the "pre-hospital emergency" and "hospital emergency The company is also working closely with the county emergency center to strengthen the connection between "pre-hospital emergency" and "in-hospital emergency"; and to implement the policy of first treatment and then payment for the "three noes" of critical patients.
(E) Deepen the "quality nursing service" and improve the service connotation.
In order to improve the quality of nursing services and reduce the burden of patients' families, the hospital actively promoted the "quality nursing service demonstration ward" and implemented the core nursing system. The Nursing Department often goes into the departments, participate in the business study and nursing room, standardize the practice behavior of nurses, and deepen the connotation of nursing services. Through a series of nurses' three basic theoretical examination, operation examination, etiquette training and other measures, the overall quality of nurses has been improved, and patients' satisfaction with nursing services has been significantly improved. The hospital attaches great importance to the construction of medical ethics, vigorously improve the ideological understanding of medical personnel clean medical practice, strict implementation of the construction of the party style and integrity, and actively carry out "anti-corruption" activities, and repeatedly invited the party school of the county party committee, legal experts to hold a special lecture, the organization of the relevant laws and regulations, knowledge assessment, to guide the medical staff to know right from wrong, comply with the law and discipline, and character, and resolutely curb the adverse behavior of the public interest. It resolutely curbed malpractices that harmed the interests of the public. We constantly strengthen the work of monitoring behavioral customs and carry out questionnaire surveys on behavioral customs and service quality from time to time. At the same time, we take various forms to carry out the "three basic and three strict" training and business knowledge training, selecting and sending the business backbone to higher hospitals for further study, and constantly introducing new technology and new equipment. The hospital attaches importance to the improvement of the business quality of medical and nursing staff, advocates quality service, the implementation of the first-question system of responsibility, printed "Fangcheng County People's Hospital Code of Conduct for Practitioners" to guide the medical and nursing staff to regulate the behavior of the service, standardize the practice of behavior. Four lectures on the topic are held every month, and relevant knowledge exams are organized to improve the professional skills and cultural cultivation of medical and nursing staff, and strive to let patients enjoy humanized medical services. To serve the people as their own responsibility, to fulfill the public hospital public welfare functions
We always bear in mind the sacred mission as a medical personnel, in order to provide the general public with a high level of diagnosis and treatment and all kinds of public **** health emergencies and benefiting the people's medical work to give full play to the role of the main force, the successful completion of the various directives of the medical care tasks; to the counterparts to provide medical care, technical assistance, support; Many times in-depth in the remote mountainous areas of our county to carry out "send doctors and medicines" and the organization of free medical consultation and other public welfare activities; the introduction of a number of policies to benefit the people; in order to improve the diagnostic capacity of complex and difficult diseases, to provide people with a high level of medical care, the hospital to strengthen the construction of hardware, such as the introduction of the 64 rows of 128-slice CT in 2011 has become the preferred means of imaging cardiac diseases. Heart disease imaging examination of choice means, but also so that patients do not go out of the county can enjoy the same quality as the provincial and municipal hospitals of professional equipment, so that the people get a real benefit.
The whole hospital staff bear in mind the motto of "loyalty, patient first, quality first, create tomorrow", fulfill the mission of the hospital of "caring for life and health", and carry forward the spirit of the hospital of "health, virtue, harmony, The hospital spirit of "health, virtue, harmony, progress", "medical quality so that patients can rest assured that the service attitude of patients, the hospital environment so that patients feel comfortable" service concept, and carry out the work in a solid manner to promote the development of the hospital, enhance the image of the industry.
In the future, we will further improve the style of service, improve the quality of medical care for the people to provide convenient, safe, inexpensive and efficient medical services, and strive to build our hospital into a high level of public satisfaction of the modern hospital.