1March, 999 15 In order to effectively solve the problem of consumers' "difficulty in complaining" and accept consumers' demands in a timely, convenient and fast manner, the State Administration for Industry and Commerce, with the strong support of the former Ministry of Information Industry, opened a nationwide unified consumer complaint reporting telephone number 123 15. Relying on the telephone number 123 15, the administrative departments for industry and commerce at all levels in China have set up a consumer complaint reporting service network with modern information technology as the main means, integrating acceptance, investigation and supervision, covering urban and rural areas throughout the country.
20 19 February 28th, official website, People's Republic of China (PRC), the State Administration of Market Supervision issued the Opinions of the General Administration of Market Supervision on Integrating the Construction of 123 15 Administrative Law Enforcement System to Better Serve Market Supervision and Law Enforcement. Before the end of 2020, the original complaint hotlines for industry and commerce, quality inspection, food and drug, price and intellectual property were 123 15, 12365,123/kloc-0, 12358, 60.
(a) decide whether to accept the complaint within 5 days after receiving it;
(two) within 60 days from the date of receiving the complaint, the mediation is terminated (excluding the detection time); If the mediation fails, the mediation is terminated.
The wiring business of Beijing Administration for Industry and Commerce 123 15 has been outsourced to a professional telecommunications company. As the manager and coordinator of 123 15, the Administration for Industry and Commerce will mainly solve problems and analyze and sort out information. This will help the industrial and commercial bureau pay more attention to the handling of consumer complaints. This will help to protect consumers' rights and interests, improve the efficiency and speed of 123 15 complaint handling, and create a more perfect and orderly healthy market ecological environment.
CCTV News August 3 1 news, according to the news of 20 19 Market Supervision and Management Forum, the national 123 15 platform was officially launched today. After the establishment of the State Administration of Market Supervision, industrial and commercial 123 15, quality inspection 12365, food and drug 12365438, intellectual property 12330 and price supervision1235438 were established in a unified way.
The new platform will adhere to the unified hotline number to achieve the first external; Unified operation platform, smooth appeal channels; Unify the working mechanism and realize the five-level connection; Unify system norms and optimize working procedures; Unified analysis and judgment, data security * * * enjoy; Unify performance evaluation and implement scientific evaluation.
After the new platform is launched, it will provide 24-hour complaint reporting service for the public through the Internet, mobile APP, WeChat, Alipay and other portals; By innovating the way of post-event supervision, using big data, "internet plus" and other means.
Provide targeted case source information and dynamic monitoring and early warning for market supervision and law enforcement, and gradually realize precise supervision, collaborative supervision and dynamic supervision; Through the establishment of working mechanisms such as enterprise online mediation and consumer complaint publicity, we will promote the establishment of a social governance system for online consumer rights protection that integrates administrative law enforcement supervision, operator self-discipline and social supervision.