First, what is management?
1, management is the manager, and management is to achieve the goal through PDCA cycle.
2, management is a matter of people (should be done):
Everything is under control;
Everything has standards;
Everything has been checked;
Everything has a result.
3, team leader responsibilities:
1. Arrange the work and finish the work plan on time with good quality and quantity;
2, managers, improve their own and subordinates' ability, and create a good working atmosphere and environment;
4. Managers are also managed.
? (1), managers should learn to locate and play a good role.
Not afraid to hit hard, the harder you hit;
Good communication and coordination skills;
Clairvoyance, distinguish between true and false, can correctly judge;
The general is generous and magnanimous, and can tolerate major events;
Scud, can arrive at the scene at the first time when the problem occurs.
(2), the necessary ability of managers
Only by managing well can you become a good manager;
Get rid of yourself and integrate into the team;
Keep learning and be willing to accept new knowledge;
Learn to bear the burden of humiliation and bear setbacks;
Subordinates should be jointly and severally liable for making mistakes;
You must be talented and helpful, and never be arrogant;
Do not be the leader of "three beats";
Don't be an "employee representative".
5, the meaning of auxiliary
(1), can actively accept the instructions of the boss and really understand its intentions;
(2) Be able to overcome difficulties and creatively implement the boss's decision.
(3), can use their own thinking, to provide advice to the boss;
(4) Maintain a healthy mentality and establish a good concept of assistance.
6. How to be a good subordinate
(1) Peace of mind: automatically report your work progress;
(2) Peace of mind: help the boss solve the problem without causing trouble;
⑶ Happiness: Take the initiative to put forward improvement suggestions and improve performance;
(4), rest assured: do things appropriately, strong execution (loyalty).
Second, the one-day management of team leaders.
1, the team leader works for one day.
(1) Management by objectives: on-time operation rate, quality management, machine efficiency, labor efficiency, completion rate and liquid output rate.
4 m1e change point management (five elements of production management)
4M: A man? People? Machine machine material? Materials? Methoed？ way
1E: environment? environment
⑶ 6S management: on-site safety control, on-site health control, on-site working atmosphere and the cultivation of company spirit.
Third, hold a team meeting.
(1), the purpose of the morning meeting
1. information transmission
2. Work atmosphere?
3. Work arrangement?
4. Staff guidance and education
2, the significance of the team meeting
1.？ Strengthen the collective concept
2. Upload and publish, and maintain good communication;
3. Orderly arrangement to improve work efficiency;
4. Create a good working atmosphere;
5. Guide good work habits;
6. Cultivate a good departmental atmosphere.
(3) Effective use of morning meetings
1.？ 3-minute concept guidance?
2. Quality education?
3. Safety knowledge
Four. Confirmation before production
1. Accuracy of materials?
2. Fill in the site documents?
3. Verification of the first inspection
V. Quality inspection
1. Check the implementation of the process.
2. Check the running status of the equipment?
3. Check the implementation of standardized operations.
4. Check the product quality.
5. Find the change point in time and correspond in advance.
Six, effective team communication
(1), knowledge? Attitude? Interpersonal skills
Definition of communication: the transmission of information, thoughts and emotions between individuals or groups in order to set goals.
The effect of communication is not how much you say, but how much the other party accepts.
information gap
Communication is to find a balance point in bargaining.
(2) The main point of expression is: a positive attitude? Build trust? Seek wisdom to promote understanding? Communication is beneficial.
The purpose of communication is to solve problems. I struggle to the death without you. We should be good at saying good things, seeking common goals, acknowledging differences, affirming each other's strengths and efforts, looking forward frankly, and finding a balance point to solve problems.
Seven, the elements of listening (SFEW)
S: Smile?
F: lean forward.
E: eyes. communication
Nod (nod)
Eight, the law of communication
The golden rule: don't do to others what you don't want them to do to you.
Platinum Law: Treat others the way they like.
IX. Basic working methods
1.？ 5 Why 3G?
5why: ask questions five times when you find them. Why?
3G: On-site? Present situation and present things
2.？ 5 why 3H?
5why: what is the content of the question? What?
Who found out or happened to whom? ? Who is it?
When did it happen/be discovered? What time?
Where is it? ? Where is it?
Why is there a problem? ? Why?
3H:？ How to solve it? ? How come?
What's the impact? ? How come? A lot?
Pay the fee? ? How come? A lot?
3.？ Solving problems by DMAIC cycle
D: define the problem?
M: precise measurement problem (rneasure)
A: analyze.
1. Formulation of countermeasures and implementation of improvement (improvement)
C: effect evaluation, improvement and maintenance (control)
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