1, directly call 12320 for reporting;
2. You can complain to the Health Bureau or the Food and Drug Administration or the local medical association.
3. You can complain to the health administrative department. Reflect the personal situation to the hospital medical insurance department or hospital leaders and negotiate with them to safeguard their own interests;
Call local city and district health supervisors to complain or call the national unified health hotline 12320.
12320 health hotline spreads health laws, regulations and policies to the public, and popularizes health knowledge and skills, which has become an important window for spreading health policy information and health and disease prevention knowledge; Accept public complaints and reports, initially form a mechanism for expressing demands, resolving contradictions and safeguarding rights and interests, and smooth the communication channels between the government and the public. Carrying out appointment diagnosis and treatment can alleviate the difficulty of seeing a doctor to some extent; In many public health emergencies and major health activities, it has played a prominent role in public risk communication and public opinion monitoring. The health hotline 12320 has gradually developed into a pragmatic answering line for the people, a help line for solving problems for the people, and a contact line between the government and the masses. The national portal website 12320 has been opened, and the public can consult health online. If you have any suggestions or comments on 12320, you can also leave a message in the interactive garden column. After the nationwide 12320 is fully opened, the online complaint reporting function will be gradually opened.
The supervision and management offices of medical institutions at all levels carry out their work under the leadership of the health and family planning administrative departments at the same level.
At present, the doctor-patient relationship in China is very tense. Many people want to complain and report to the hospital, but they have no recourse. Usually, you can call the relevant health hotline to protect your rights and interests, or you can report directly to the local market supervision administration.
Legal basis:
Regulations on the administration of medical institutions
Article 5 The administrative department of health of the State Council is responsible for the supervision and management of medical institutions throughout the country.
The health administrative department of the local people's government at or above the county level shall be responsible for the supervision and management of medical institutions within their respective administrative areas.
The competent health department of China People's Liberation Army shall supervise and manage military medical institutions in accordance with these regulations and relevant state regulations.