In order to better provide quality service for the public, realize the convenience of visiting the library, the efficiency of consulting service, the fluency of experience and the accuracy of service content, the following information for the public is hereby issued.
I. Opening hours
Every Tuesday to Sunday from 9: 00- 17: 00, closed on Mondays (except legal holidays), 16:30.
Second, booking service.
(1) Personal appointment
1. The museum implements real-name reservation. During the trial operation, the maximum number of visitors per day is tentatively set at 5000 until the reservation is full.
2. Please make an appointment at the official WeChat official account "Chengdu Science and Technology Museum of Chengdu Natural Museum" at least one day in advance. You can make an appointment with your ID number or other valid ID number. Children can make an appointment with the ID number in the household registration book, one person, one vote. Each ID card can be reserved once a day.
3. Older people over the age of 65 can register at the manual ticket gate of the museum with their valid identity documents and enter the museum.
4. If you can't visit the museum on time, please cancel your reservation in the reservation system interface. If it is not cancelled within the time limit, the system will automatically cancel an appointment by default. Cancel the appointment three times, and you can't make another appointment within 30 days.
5. The reservation ticket is only valid on the day of the reservation visit, and it will be invalid after expiration and will not be extended.
(2) Group booking
Due to the comprehensive consideration of epidemic prevention and control, the stability of facilities and equipment, group booking is temporarily not supported during the trial operation, and the acceptance date of group booking in the later period is subject to the official announcement.
Third, the process of entering the library
(1) Waiting in line for inspection
Please show me your reservation voucher (reservation code, ID card, etc.). ), your real-time health code, travel code and nucleic acid report, in turn, scan the location code. The epidemic prevention and control requirements in the warehouse will be dynamically adjusted and managed according to the relevant national epidemic prevention and control requirements.
(2) Immigration inspection
Please cooperate with the staff to check the booking voucher and cooperate with the temperature measurement. If the temperature is abnormal (≥37.3 degrees Celsius), visitors are refused. Minors are not allowed to visit alone.
(3) Safety inspection
After the temperature measurement is completed, cooperate with the staff of the security department to carry out standardized safety inspection. Carry-on items can only enter the museum after on-site inspection by security personnel.
Fourth, humanized service.
(1) locker
(2) Facilities and services such as wheelchairs, strollers and charging treasures.
(3) First aid kit service
Maternal and child room service
(5) Toilet service
(5) Providing drinking water
(6) Emergency broadcasting
(7) Acceptance of complaints
Please go to the information desk to ask how to use various services; Or ITU +86(028)60828500.
Verb (abbreviation for verb) explains service.
(1) Manual explanation service
1. The Natural History Museum provides regular and fixed-point manual explanation services free of charge. The service hours are three days: morning 10:00, afternoon 14:00 and * * * respectively. The audience number of manual explanation service is 30-50 people/session.
2. Manual explanation service: The professional lecturer of the Natural Museum guides the tourists to walk to the relevant exhibition hall for on-site explanation. The explanation language is Mandarin, and the explanation method is megaphone.
3. The manual interpretation service does not accept reservations. The audience who need manual explanation service will gather in the lobby on the first floor at the corresponding time and enjoy the manual explanation service under the guidance of professional interpreters.
(2) Voice guide service
1. The Natural Museum provides free audio guided tours.
2. Audio guide service points are located in the permanent exhibition hall.
3. How to use the voice guide service?
(1) Visitors scan the voice navigation QR code (pay attention to the official WeChat account of the Natural Museum when scanning the QR code for the first time) and follow the prompts to obtain the voice navigation service at the corresponding point.
(2) In order to create a civilized atmosphere, tourists are advised to wear headphones or turn their mobile phones and enjoy the voice tour service in a low voice.
The civilized custom of intransitive verbs
(A) etiquette norms
1. Be polite. Dress neatly and appropriately, and don't show your breasts in public places; Courtesy to the old, the weak and the sick, courtesy to the lady; Don't swear.
2. Observe public order. Line up to obey the order, don't stand in the way in parallel, don't make any noise or chase in the museum.
3. Take care of public facilities. Do not damage public facilities and save water and electricity.
4. Respect the rights of others. Don't sneeze at others, don't occupy public facilities for a long time, respect the work of service personnel, and respect the customs and habits of all ethnic groups and religions.
5.*** Cultivate a civilized atmosphere. Don't scribble in the exhibition hall, don't lie down in the rest area in the exhibition hall, and take photos according to regulations.
6. Promote healthy entertainment. Resist feudal superstitious activities and reject pornography, gambling and drugs.
7. Obey the on-site guidance. Please follow the guidance of the staff and help us to maintain a good visiting order and environment in the exhibition hall. In case of major or temporary activities of the museum, you must obey the arrangement of the museum; In case of any emergency, please obey the command of the staff.
8. On-site activity management. Please apply to our library in advance for activities such as explanation, research, investigation and video recording. In the venue, and in accordance with the provisions of the license before implementation.
(2) Code of Conduct
1. Consciously accept the safety inspection when entering the venue, and it is forbidden to bring all kinds of prohibited items and pets into the venue.
Spitting and chewing gum, littering, smoking and eating are forbidden in the museum.
3. Do not touch, trample, beat, climb or climb over fences, exhibits, auxiliary exhibits and equipment; Consciously care for exhibitions and service facilities. If damage is caused, compensation shall be made according to the price and corresponding legal responsibilities shall be borne.
4. Eating and drinking are strictly prohibited in the exhibition hall. Please eat in the designated area.
5. Don't sit and lie in public facilities or areas that are not used for sitting and lying.
6. Young children, the elderly and people with mobility difficulties must be looked after by adults.
7. Please use escalators or seek the help of on-site staff for wheelchairs and children's carts in the venue.
Seven, safety rules
1. Please strictly follow the current epidemic prevention and control requirements in COVID-19 and cooperate with the epidemic prevention and control inspection.
Please take care of your valuables.
3. It is forbidden to bring inflammable, explosive, toxic and harmful substances, control devices, selfie sticks and other items that endanger the safety of people and collections into the museum, and it is forbidden to bring food and colored and sugary liquids into the museum.
4. During the visit, please obey the guidance and persuasion of the staff of the Natural Museum and consciously abide by the order of the visit.
Visitors with limited or incapacitated behavior, such as children, must be accompanied by guardians to enter the museum.
6. Smoking and graffiti are strictly prohibited in the Natural Museum; If the collection and other public property are damaged due to improper visits, the visitors shall bear the corresponding consequences.
7. Pulleys, wheeled shoes, roller skates, skateboards, non-motor vehicles and other facilities and equipment with potential safety hazards are strictly prohibited in the Natural Museum.
8. Please don't stick your head, hands and body on the elevator. Out of the guardrail. It is forbidden to retrograde, stay or play on the escalator. Do not touch the emergency stop button unless it is an emergency.
9. Please don't squeeze and beat the glass showcase, so as not to cause damage to the collection and personal injury.
10. Please don't climb, lie down, take off your shoes, chase, push or lean against the glass fence.
1 1. In case of emergency, please obey the unified command of the field staff of the Natural Museum and evacuate in an orderly manner according to the designated route.
Eight, traffic guide
(Schematic diagram of museum location)
Address: No.88 Shilidian Road, Chenghua Avenue, chenghua district, Chengdu.
Public transportation: bus stop, subway, Shilidian Road (local buses 20, 86, 1 12, 128, 177, 199, 303, 305, 349, 403.
Subway: Exit B of Shilidian Station on Line 8.
Nine, other matters needing attention
The following reasons affect the visit effect, please understand the public.
(1) Adjustment of exhibition collections due to teaching and scientific research, etc.
(2) Borrowing, exhibition and restoration of the collection.
(three) due to the need of scientific research and publicity, temporarily surround or close some of the visiting areas.
(4) Layout and maintenance of exhibition hall.
X. supplementary provisions
(1) These Guidelines shall come into force as of the date of promulgation.
(2) This notice is a trial version during the site test after the opening of the Natural Museum, which only meets the operation requirements during the site test; It will be released separately after the testing of the natural museum venues is completed.
(3) The final interpretation right of this statement belongs to Chengdu Natural Museum (Chengdu University of Technology Museum).