Common skin management problems and solutions. Skin management has become a very important thing for people, because face is people's first business card, and they are most afraid of being dissatisfied with customers. Common skin management problems and solutions are shared below.
Common skin management problems and solutions 1 common complaints 1: pimples and allergies occurred after management.
After finishing the management, the guests broke out in pimples and sensitive rashes the next day.
Chlorophyll rejuvenation and seaweed silicone needle acne, repair acne pits and acne marks, it is possible to grow more acne.
Solution: understand the customer's acne situation and skin care habits (whether to remove makeup and wash your face before going to bed). If it is one or two pimples, tell the customer that this is normal. After skin management, skin channels are opened, giving inflammatory acne hidden at the bottom of the skin a chance to emerge. Don't squeeze acne, just use aloe vera gel for a few days.
However, if there is a large area of acne, first of all, we should appease the guests' emotions and suggest them to check in the store. If it is our fault, we can manage it for free.
If it is the management of acne pits, acne marks and acne, there will be a large area of acne, which is normal. Normal charge, normal management.
Common complaint 2: ineffective skin management
Spend a lot of money to get rid of acne, repair sensitive muscles and improve hormone face. , but it never worked. The guest didn't trust us and asked for a refund.
Treatment: First of all, tell the guests that skin management needs to follow the cell growth cycle (about 28 days) and cannot be done immediately. Also, your skin problems are more serious and the repair period will be longer.
The second is to re-analyze the skin problems and causes of the guests and adjust the management plan (customized management for skin problems).
It is difficult to get rid of acne by velvet and snowflake rejuvenation for acne skin, because the management project is not aimed at acne problems. Should do seaweed, chlorophyll, acne management and so on. , depending on the skin condition of the guest.
Common complaint 3: Skin allergy and sensitivity after management.
When the guest is in charge, the guest feels uncomfortable, his skin is reddish and slightly sensitive.
Handling: It may be caused by the thin skin and slight sensitivity of the guests themselves, or it may be caused by our exfoliation and excessive efforts in managing the guests.
Some customers are allergic to the product and have a rash. It comes and goes quickly.
We stop using the products, clean them up first, and then find out the allergens (some people are allergic to aloe vera, collagen, salicylic acid, etc. ) and stop using the product again.
If you are sensitive or allergic, you can use chamomile +LED spectrometer to repair it calmly, once a day or once every other day, and you will get better soon.
Common complaint 4: Skin problems are more serious after management.
Some guests turned black after MTS management (MTS mesoderm therapy), whitening management of burns, dry pain and so on.
Handling: Most of them are caused by inadequate care for guests after management. For example, after MTS management and seaweed needle management, you can't get wet immediately, otherwise it may be infected and inflamed, and the barrier is fragile. Be sure to protect yourself from the sun, replenish water and apply stem cell essence, otherwise it may turn black.
Whitening management has burns and dry pain, mostly because the guest's skin is extremely short of water. Tell her to apply a lot of hydrating cream and hydrating essence.
In addition, vitamin C is acidic, and high concentration of vitamin C will consume a lot of water when used on the skin, making the skin feel hot and sad. Therefore, before whitening management, it is suggested that guests should do 1-3 hydration management, dilute vitamin C powder (which can be diluted with moisturizing essence) and add a probe to introduce aloe gel to replenish water.
Common skin management problems and solutions 2 problems 1: customer bargaining.
There are always some tricky customers in the store. They want to run well and spend less money.
If you don't reduce the price and discount, customers may turn away or never enter the store again, which is really difficult.
Is there a way to kill two birds with one stone, without reducing the price or discounting, so that customers can pay happily and leave the store? You can refer to the following methods.
There is a situation where customers may have experienced it in other people's homes and think our service is better, so they want to bargain and discount.
We have to explain that the price can't be lowered, but we will have a Korean skin care set with the original price of XX yuan when we spend over XX yuan.
The price of activity consumption quota is one or two hundred yuan higher than that of 1 management project.
To put it simply, the average customer has to manage it twice, recharge the card or manage 1 time, and only by buying some products can the quota be reached, so that the customer feels that he has almost got the gift.
When the customer's spending limit is less than one or two hundred yuan, we can help you apply for a skin care suit or give you a skin care suit, and then give you a voucher at hand, which can be used for deduction in the next management.
There is also a situation where old customers are more recognized for our services and trust us very much, so they want to give discounts to old customers.
We can take this opportunity to introduce the benefits and privileges of our membership card so that customers can apply.
For example: "You can't reduce the price by a penny. However, since you are an old customer, you can consider applying for our point membership card, and we will send you a set of Korean skin care suits worth XX yuan (this is not in the recharge activity). "
Problem 2: Low customer arrival rate.
Skin management centers basically have the problems of few customers and low customer arrival rate.
How to improve the customer arrival rate? Of course, you should practice by yourself, the storefront environment is good, the skin manager is professional enough, the service level is good, and the project is cost-effective. Combined with the following methods, the number of customers entering the store can be increased faster.
1, preferential design of package items
The more times the package items are used in preferential design, the lower the unit price of the items, which promotes the management of customers entering the store many times. When customers enter the store more often, they will naturally interact with the skin manager, trust the store and slowly retain customers.
2. Punch in every week, and the membership card will be cashed back to XX yuan.
The cashback of XX yuan for membership cards is mainly realized by customers going to the store once a week to do skin management. XX yuan can be cashed back into membership cards, which can increase the number of customers' visits to the store, form the habit of regular customer management and help customers improve their skin problems.
3, the use of low-cost popular projects, drainage and card.
Low-priced popular projects are mainly skin management projects that all customers love to do. Ultra-low prices attract customers to enter the store to operate, accumulate the number of customers, and establish customer trust, which is conducive to the introduction of high-yield projects in the later period and the formation of a model of small profits but quick turnover.
4. Friends circle activities drive customers into the store.
Friends circle activities are basically done by everyone. They mainly interact with customers through friends circle forwarding and praise, and then give offline gifts (stores only), free experience items, coupons and so on. Promote customers to enter the store and increase new customers in the store.