Shanghai Qingheng Electronic Technology Co., Ltd. adheres to the business purpose of "providing customers with the most satisfactory products and services", and solemnly promises to continuously improve the service quality while ensuring the advanced nature, reliability and stability of the equipment, so as to ensure that customers can get the best service from sales to after-sales delivery, commissioning and opening, equipment maintenance and management, technical services and user technical training, so as to satisfy and reassure customers.
1. Ensure that the equipment packaging meets the requirements of moisture-proof, rain-proof, rust-proof, corrosion-proof and shock-proof, and the identification is clear and correct, so that the goods can be delivered to the site safely and timely.
2. High-quality and fast technical services
In order to better ensure the normal operation of equipment, answer the questions raised by users in time and help users solve problems, the company's maintenance center and local maintenance outlets are responsible for the opening, maintenance and technical consulting services in various places. The full-time engineer in the maintenance center is responsible for providing customers with free technical consulting services at any time.
Ensure that after receiving the user's fault call, Jiangsu, Zhejiang, Shanghai and Anhui will arrive at the scene within 24 hours, and other areas will arrive at the scene within 48 hours to solve the problem within 24 hours.
The company's maintenance center has a 24-hour telephone service, and full-time engineers answer users' calls to ensure that users get timely technical support in the process of using equipment.
3. Free debugging and opening for users.
Engineers are responsible for the installation, debugging, opening and testing of field equipment. After successful equipment debugging, the supplier shall provide the test results to the user in written form, and the supplier's technicians can only leave the site after obtaining the consent of the user.
4, regular inspection
Our company regards the inspection system as one of the daily maintenance work, that is, the company organizes an inspection of the operating equipment once every six months. The company mainly inspects engineering and technical personnel, with the participation of designers. And listen to the problems and suggestions reflected by user maintenance personnel, and constantly improve the software and hardware functions and quality of products.
5. Warranty period
Warranty period: the warranty period of the contract equipment is 18 months after successful installation and debugging. During the warranty period (except natural disasters and man-made damage), the expenses of spare parts and business trips shall be borne by the supplier.
6, lifelong maintenance, to ensure the interests of users
Under normal conditions (excluding natural disasters and man-made damage), the equipment of Shanghai Qingheng Electronic Technology Co., Ltd. is guaranteed for three years, and the electrical part is guaranteed free of charge 18 months. Outside the warranty period, the company provides lifelong paid service.
7. Establish user files to improve product quality.
In addition to providing users with technical consulting services, the company's maintenance center is also responsible for receiving and collecting users' complaints and consulting information, ensuring that users' problems and requirements can be handled in time, and tracking and verifying the handling situation. At the same time, user files are established to record the use of products, which provides a basis for the improvement of product quality in the future. We will continue to pursue perfection and provide customers with the most satisfactory products and services.
8. The company's spare parts warehouse can provide users with 15 years' usage, and provide spare parts at the most favorable price.
9. Requirements and suggestions
As a user of Shanghai Qingheng Electronic Technology Co., Ltd., we thank you for your trust in our company. If you have any suggestions and requirements for our products, please let us know in time. At the same time, you should carry out regular maintenance according to the operating instructions and maintenance manuals of various products of our company. If the equipment breaks down, you should inform all the maintenance personnel of our company in time, so as to find and deal with it in time, and make daily records of the equipment operation station. We believe that the equipment will be maintained through communication and cooperation between the two parties.
Model essay on product after-sales service commitment letter (II) I. Quality objectives
1, strictly implement relevant national industry standards and national heat meter verification regulations;
2. Fully implement the quality management system and environmental management system of ISO900 1:2000: 2000 and ISO14001:2004, so as to ensure the quality of products and ensure that the unpacking qualification rate of products reaches over 99.8% under normal transportation conditions.
3. Realize the quality commitment, let customers use our products with confidence and satisfaction, and strive to achieve more than 99% customer satisfaction.
Second, the product quality commitment
1. The product quality shall strictly follow the standards of the Ministry of Construction CJ 128-2000 and CJ 128-2007 "Heat Meter" and the national metrological verification regulation JJG225-200 1, and be carefully implemented according to the contract terms;
2. The warranty period of the products provided by our company is 5 years, and the quality problems will be repaired free of charge during the warranty period. The maintenance beyond the warranty period only charges for materials and is guaranteed for life.
3. All products used should be accompanied by signs and certificates;
4. Establish professional pre-sales and after-sales service, and provide users with professional technical consultation and professional after-sales guarantee at any time;
5. In the process of installation and debugging of products or accessories, once there is a problem, the principle is to deal with the problem first and then distinguish the responsibilities to meet customer needs;
Third, the delivery commitment.
1, strictly in accordance with the provisions of the contract, fulfill the delivery time limit, ensure the integrity of the products provided, and ensure that customers install and use them as scheduled;
2, in strict accordance with the provisions of the contract, specify the place and method of delivery, to ensure the safety of the goods;
3. No matter the size of the order, our company promises to complete the supply task with good quality and quantity;
Fourth, after-sales service commitment
1, to provide customers with free product installation guidance and maintenance training;
2. Ensure that the measurement accuracy of the product meets the requirements within 5 years; Establish customer files and provide regular product quality tracking services;
3, establish and improve the pre-sale, sale and after-sales service network, the implementation of localized services. Solve the worries of users when they encounter technical problems or other problems in the process of using products;
4.24-hour response to customer needs;
5. Customer service is in place within 24 hours after receiving the customer fault complaint call;
In order to create a famous brand, improve corporate visibility and establish corporate image, we solemnly promise to you in the spirit of "all pursuit of high quality and customer satisfaction" and the principle of "the most favorable price, the most thoughtful service and the most reliable product quality":
I. Product Quality Commitment
1. There are quality records and test data for the manufacturing and testing of products.
2. For the performance test of the product, we sincerely invite users to personally check the whole process and performance of the product, and then package and deliver it after confirmation.
Second, the product price commitment
1. In order to ensure the high reliability and advancement of products, the materials of the system are all domestic or international high-quality brand-name products.
2. Under the same competitive conditions, our company will sincerely provide you with the most favorable price without reducing the technical performance of the products or changing the parts of the products. Product quality commitment letter. Third, the delivery date commitment:
1. Product delivery date: as far as possible according to user requirements. If there are special requirements, it needs to be completed in advance. Our company can organize production and installation to meet the needs of users. 2. When the products are delivered, our company provides the following documents to the users: ① Technical maintenance manual ② General installation drawing.
③ Description of purchased parts and manufacturers
(4) Provide a list of wearing parts and spare parts, and attach a certain number of spare parts.
Fourth, after-sales service commitment
1. Service tenet: fast, decisive, accurate, thoughtful and thorough.
2. Service tenet: service quality wins users' satisfaction.
3. Service efficiency: If the equipment fails within the warranty period or outside the warranty period, the maintenance personnel can arrive at the site and start maintenance within 24 hours after the supplier receives the notice.
4. Service principle: the product warranty period is 12 months. During the warranty period, the supplier will repair and replace the parts damaged due to quality for free. For the parts damaged outside the warranty period, only the cost of the parts provided will be charged. For the equipment damaged by the buyer's human factors, the parts repaired or provided by the supplier will be calculated at the cost price.
Product after-sales service commitment letter model article (IV) In order to ensure food quality and safety and the health and life safety of consumers, we make the following commitments to the company:
First, strictly abide by the relevant laws and regulations of the state.
Two, establish and improve the production environment, production equipment, raw materials, production process quality control, personnel, storage and transportation, factory inspection, packaging, purchase acceptance and other management systems, and strictly implement. It has the environmental conditions to continuously ensure the quality of products, production equipment, process equipment and related auxiliary equipment to continuously ensure the quality of products, and facilities for processing, processing and storing raw materials suitable for ensuring the quality of products. Ensure that the product production and processing process is scientific and reasonable, the production and processing process is strictly standardized, and the key production processes are strictly controlled.
Third, ensure that the product quality meets the corresponding standards of PepsiCo. Ensure that the raw materials and additives used in the production and processing process comply with national laws and regulations and national mandatory standards, and do not use non-edible raw materials to process products or abuse food additives.
Four, to ensure that packaging materials, storage, transportation and loading and unloading of products containers, packaging, tools, equipment, non-toxic and harmless, in line with the relevant hygiene requirements, keep clean, do not pollute the products.
Five, to ensure that the product identification conforms to the relevant provisions of the state, and shall not use the qs mark (only refers to the industrial products that are subject to the production license system stipulated by the state), and shall not mark the false production date.
Six, to ensure that the products sold in the factory may endanger personal safety and health or personal safety of serious accidents, can promptly recall the products sold in the factory. Those who produce unqualified products and manufacture and sell fake and shoddy products shall bear corresponding responsibilities.
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