2. After eliminating the network reasons, it may be caused by the inconsistency between the real-name authentication information of the user health code and the login account information. Users are advised to check it.
3. If the problem cannot be solved, it may be a background program problem. Users are advised to try again after a while.
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It may not be authenticated successfully, and it can be authenticated again in the following ways:
1. Holders of mainland residents' ID cards and Hong Kong and Macao residents' passes to and from the Mainland can use the "Guangdong Code" service function of the "Guangdong Easy" WeChat applet to obtain their own "Guangdong Code" after completing real-name authentication, and there is no need to declare it separately. Holders of residence permits for Hong Kong and Macao residents can obtain their "Guangdong Kangma" after completing the real-name authentication in the "Guangdong Province" WeChat applet and associating Hong Kong and Macao residents with the mainland pass.
2. With a passport, mainland travel permit for taiwan residents can access the website of "Yuekang Code" of entry personnel through WeChat or mobile browser and fill in the personal identity information truthfully, so as to obtain his "Yuekang Code". If the holders of Hong Kong and Macao residents' passes to and from the Mainland are unable to obtain the "Guangdong-Hong Kong Code", they can obtain the "Guangdong-Hong Kong Code" through the Guangdong-Hong Kong Code (entry and exit version). Before Macao residents enter the territory of Guangdong Province through the Guangdong-Macao port, they can choose "Download Personal Data to Apply for Yuekang Code" in the Macao health code and transcode it to obtain the "Yuekang Code".