Summary refers to the written material that summarizes the experience or situation at a certain stage of work, study or thought. This is a good way to increase our talents. Let's finish the summary carefully. So what is the format of the summary? The following is a summary of the problems encountered by pharmacy sales staff. Welcome to reading. I hope you will like it.
Shop assistant work summary problems encountered 1 The position of shop assistant seems simple, but it is not easy to do a good job. We should constantly strengthen self-learning and self-charging in our work, serve our customers better with professional business knowledge and reflect our self-worth.
Over the past six months, under the patient guidance of the leaders and the monthly training knowledge, I have learned a lot, improved my professional level and found my own shortcomings.
To be an excellent shop assistant, you must remember the name, location, usage, dosage and functional indications of drugs. This is the basic skill of being a shop assistant, but we always accidentally know one thing and don't know another. It is very inappropriate to complete our basic skills through the manager's patient guidance and long-term questions.
As a qualified shop assistant, take smiling service as the theme, carefully observe every customer, carefully listen to customers' complaints, observe their words and senses, discover customers' real buying motives through their actions and expressions, and don't show indifference and impatience to customers who just look at them. Try to recommend customers who want to buy. Don't just talk to yourself or see other customers absent-minded when they enter the store. Instead, observe the customer's reaction by recommending one or two varieties.
Although the task can be completed within half a year, there are still many problems. I hope that under the guidance of leaders and our own efforts, we can better complete the task in the second half of the year and draw a perfect full stop for our 20xx year!
Problems encountered by drugstore salespeople: summary of work 2. How time flies! In a blink of an eye, I have been working in Huizhiqiao Technology Company for three months. In these three months, I learned a lot about software sales. In order to better complete the work, sum up experience, foster strengths and avoid weaknesses, and improve business skills, the work summary and work plan for xx years are now reported as follows:
I. Work report
Once again, I was lucky enough to accidentally operate the bidding work of China Railway Express WMS project. Let me know about the bidding procedures of the project and its operation in Chen Quan. Although I didn't win the project, I gained a lot of experience and ability.
After I started my new job, I also started a new job-software sales. This work has enabled me to master a lot of software knowledge. Be able to communicate the performance, benefits and advantages of software with customers. Every time you face customers, everything you say and do represents the image of the company. So in practical work, I always strictly demand that I be cautious.
Besides, the train runs very fast on the front of the car. Because it is a new job, there are many shortcomings in business ability and ideology. In these aspects, I got the correct guidance and help from company leaders, department leaders and old employees of this department, improved my working ability, made a clear direction and corrected my attitude. I believe it has laid a good foundation for my future development.
Second, the work experience
After entering a new job, after three months of exercise, I have a deeper understanding of this job. Everyone has different understanding and feelings about work or career, so do I. For me, I usually grasp my own ideological context from two angles.
The first is mentality, to paraphrase Milu, attitude determines everything. With the right attitude, we can use the right method, find the right direction and get the right result. Specifically, my attitude towards work is to choose what I like and then do my best for what I love. I have always believed that work should not be a task or a burden, but a pleasure and enjoyment. Only when you are interested in it and fall in love with it completely can you fully appreciate this happiness. I believe that I will find the pleasure of working in the process of trying to explore and discover this business, and I can do my best for it without reservation. It can be said that only when you know how to enjoy your work can you know how to succeed, and you can't be forced during the period.
Secondly, the problem of ability, which can be divided into professional ability and basic ability. I can illustrate this problem with a simple example: for a camel, its professional ability determines its viability in a desert environment, while its basic abilities, including adaptability, perseverance and natural vigilance, determine how long it can survive in a desert environment. Specific to people, professional ability determines whether you are suitable for a job, while basic ability, including self-confidence, cooperation ability, responsibility ability, adventurous spirit and development potential, will directly determine the vitality of this job. A successful person in his career must be a person whose two abilities can develop and operate harmoniously.
Problems encountered by drugstore salespersons: Work summary: On xx, xxXX, I was honored to join XX Pharmaceutical Co., Ltd. and became an intern of the company to summarize the work of drugstore salespersons. Looking back on my internship in the past six months, I have gained a lot. I would like to express my heartfelt thanks to Roger, the manager, and other seniors. It is because of your support, care and help that I have finished my work well. At the same time, I would like to thank xx Pharmaceutical Co., Ltd. for giving me an opportunity to show and improve myself. Through this period of work and study, my thoughts and professional skills have been greatly improved, which are summarized as follows:
I. Gain and understanding
For me who is about to graduate, working as a pharmaceutical assistant is both an opportunity and a challenge. Fortunately, I became a member of the company and worked as an intern in the head office for a month. For the first half of the month, I felt very uncomfortable. Thanks to the care and encouragement of the store manager and master, I can study the company system seriously and improve my professional level and service concept in time, mainly learning the classification, use and dosage of drugs. As an intern who has just engaged in the pharmaceutical industry, I have accumulated knowledge through the words and deeds of my predecessors, and at the same time I have exercised my patience in my work, realizing that it is extremely important to be serious, careful and responsible in my work, to do a good job in every business and to serve every customer well.
During my internship, I realized that my knowledge, ability and experience were very lacking, so I never dared to take it lightly at work, and I always insisted on asking questions if I didn't understand. Pharmacy assistant is a comprehensive occupation, which is very training. Do cleaning, write plans, communicate with customers and audit accounts every day. Although boring, I like it. I feel that I have really become a medical worker and I am very proud to provide quality services to many patients.
Second, the existing shortcomings and the direction of efforts
The internship in the past six months has been fruitful. However, there are many problems due to the new society. For example, the usage and dosage of similar drugs are often mistaken, and Kan Kan, who just came out of school, still can't be confident in the face of customers. Sometimes it's difficult for difficult customers.
There's nothing I can do. All these need to be improved in the future work. Of course, I won't relax myself. There is still a long way to go. I will study harder, improve constantly, get the qualification certificate of licensed pharmacist as soon as possible, and be an excellent pharmacy salesman. Let me sum up the work summary of the shop assistant. Provide better service for every customer.
Summary of problems encountered by drugstore clerks 4. Opening a pharmacy is different from other industries. It is a conscience project, but it doesn't mean that the conscience project will make money at a loss. So where should we make a profit and let the people believe in our integrity? The first is to cultivate customers. So, how can we stabilize customers? In this regard, I have my own views, and now I will summarize my work and experience as follows, for your reference only:
1. Retain old customers
(1) Our retail pharmacy can apply for membership cards for old customers free of charge. As long as they take this card to our pharmacy to buy medicine or other things, they can enjoy discounts (especially sensitive drugs). In this way, we basically have some regular customers, so we have the opportunity to gradually establish a good reputation of the enterprise.
(2) Be sure to stand in the customer's position and think more about the customer. These old customers generally have a long history of drug abuse and are sensitive to drug prices. When they come to us, they must first make them effective, and then seek profits and give them a sense of security. Don't let them feel cheated, let our pharmacy become their family medicine box. It seems that it is unprofitable to operate, but in fact it has won trust, won word of mouth, and worked hard to gain long-term benefits.
2. To develop new customers, we can add new customers in several ways.
(1). If there is a hospital near us, we can visit famous doctors and reach an agreement with them so that some of their prescriptions can be prepared by our pharmacy, because our drug prices are definitely much more affordable than theirs, and we can win some potential customers through this.
(2) You can do some health promotion and hire retired medical practitioners to sit in the classroom, which can provide health consultation for the masses, take blood pressure for free, and conduct health education for nearby students. From this, we can gain a certain popularity, and when they need it, they will definitely think of us first.
(3) Health or beauty information boards can be set up in pharmacies to constantly update the information content, so as to attract more people to obtain health or beauty information, thus promoting the sales of drugs, health care products and traditional Chinese medicines.
(4) We can often send some attractive information leaflets to our customers, so that they can trust and rely on us more when they get information. If necessary, you can call them to pay a return visit after selling the drugs, understand the exact curative effect of some drugs, and communicate with them psychologically. The trust of customers is the cornerstone of our success.
3. Increasing more business training, improving drug marketing skills, training shop assistants' professional knowledge and reasonably recommending drug skills are important means for retail pharmacies to improve the quality and professional level of shop assistants.
We should also strengthen training in this area, such as:
(1). Our retail pharmacy can organize internal training regularly according to its own actual situation, so that the store manager or other excellent employees can introduce their own experience in drug promotion, write down and summarize some drugs with better efficacy feedback from customers at any time, enjoy these resources, and make each employee more confident and professional when recommending drugs to customers, and increase customers' trust in us.
(2) Our retail pharmacies can make full use of the marketing resources of the manufacturing enterprises, and let the manufacturing enterprises of products assist the pharmacies to train the clerks regularly. I have a personal experience of this benefit. When I first came to work in a pharmacy, I basically didn't recommend Xiaoer Qingre Ning and Bao Bei Jianpi Oral Liquid before they were introduced to me by the salesmen. That is, after listening to their introduction of these drugs, I fully understand the exact efficacy of these drugs, and it is precisely because of this that I have full confidence to recommend these drugs to patients. At present, there are many kinds of drugs with the same effect on the market, and there are countless drugs with the same ingredients and different brands. How to choose the drugs that you want to recommend to customers from many drugs is not only a question of marketing skills, but also a question of business level. Manufacturers know their products better than we do, and joint production enterprises train shop assistants in professional knowledge and sales skills, which not only enhances contact and communication with production enterprises, but also benefits our company itself. For manufacturing enterprises, it is also a good thing to get the support and understanding of pharmacies through training, enhance cooperation and effectively convey the company's product information.
In short, if retail pharmacies want to be in an invincible position in the fierce market competition, expand and improve the profitability of pharmacies, they should not only be able to sell high-profit products, but also effectively improve the basic quality and professional knowledge of shop assistants, work hard on the skills of reasonably recommending drugs, do a good job in summarizing the annual sales work, lock in stable customers, develop new customers, and make enterprises grow bigger and bigger like snowballs.
Summarized the problems encountered by the clerk. The doctor asked for leave the day before because he had to go home to visit relatives. I work the night shift myself. The next day, the former manager told me that I didn't have to go to work, and later said that I couldn't come back in time and asked me to go to work. I waited and waited. The manager got off work and thought he couldn't come back. He also wants me to stay alone in the shop. As a result, he arrived at the drugstore at half past eight. Later, the boss also came, saying that he would not leave work tonight and go to the restaurant for a drink, which was a farewell reception. At that time, he also brought girls who came to the pharmacy to study. Later, he learned that she used to be an employee of the restaurant owner, and now she is invited to come back to help. There were me, Dr. Fang, the boss and the girl at the reception, and later the minister and manager of the restaurant were added. We ordered some vegetables, some pearls and chatted. Finally, I left after 3 o'clock because I had to go home. Later, I joined the restaurant staff who used to be my roommate with Dr. Fang.
It's time to sum up my feelings about working in a pharmacy.
Think back, why did I come to work in a pharmacy in the first place? After all, I'm not a medical major, and I know very little about medicine. I was reluctant to enter the pharmaceutical industry before. Since the boss is recruiting translators, this is also my major, and I can apply what I have learned. Close to home, no need to spend money on transportation; Food and shelter are included, saving meals; Learning a little medicine is also good for you. Once the body has problems, it can also help you to a certain extent. Well, let's work here. Doing it, I found that my so-called translation deteriorated and became a salesperson, selling drugs to foreigners.
Not only drugs, but also I learned a little nursing knowledge in the drugstore. Once a trauma patient arrives, I can do some nursing work for him. You really think of yourself as a doctor! ! ! Ha ha! !
One more thing, working in a shop is to find a job and earn some tuition on the one hand; On the other hand, I can also learn how others do business. After learning, you can pave the way for opening a shop and doing business in the future and accumulate experience.
Finally, I have a place to practice my English. Doing it, I find that working English here is not enough. The boss made a big advertisement earlier, which printed the medical equipment sold in our pharmacy, as well as the introduction in Chinese, English and Arabic. In addition, there are black immigrants from Africa living in Xiaobei area. Most African countries were once colonies of France. Of course, French is the most widely used language besides its own dialect, so there is the process of learning French mentioned above. Alas, the second foreign language of our undergraduate course is only Japanese. But it doesn't matter. I can speak Chinese, English, Japanese and French (if I can learn it). That's great.
Another reason to work in a pharmacy is to change yourself. I used to talk less, and most of them only talked to familiar people. After doing sales, you can get in touch with more strangers. I've been in this business for so long, and I've made many friends, including foreigners and a second woman who cares about me!
Before graduation, I had a doubt, that is, to work in a big company or to develop in a small company. Entering a big company, with good welfare and stable salary; Small companies have few employees, and everyone has the opportunity to give full play. Luckily, I joined a big company soon after graduation, but for some reason, I resigned. Because of the college entrance examination, I found a job in a branch of Renhetang Chain Medicine Co., Ltd., a small company. There are only four people in this branch, two classes a day, two people in each class. One is in charge of sales, and the other is in charge of cashier (sometimes selling medicine). BP is a regular company, signing labor contracts with workers; Renhetang drugstore is private and has no employment contract. Pharmacies have to go to work every day, while BP has legal rest days. Now that both large and small companies have worked, which company should I go to in the future?
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