Annual work plan for residential real estate under construction 1
A year's plan starts with spring. According to the discus
Annual work plan for residential real estate under construction 1
A year's plan starts with spring. According to the discussion with the owners' committee and the owners' forum, make the plan of the main key work in the next 20 years, and accept the supervision and feedback from the owners.
1: cooperate with gas installation in the community. Gas is the most important thing to install the community, and the application for gas access in the community has not been implemented 20 years ago. Now, with the cooperation of the owner and our management office, the gas company has connected the gas to the gate of Fence Art College outside the community. In the new year, our management office will assist in the installation of pipeline gas according to the instructions of the work contact letter No.001001of the Earl Villa Owners Committee.
2. Try to solve communication problems. Due to the weak reception of various communication signals such as community telecom, mobile and Netcom, many operators have repeatedly complained to the telecommunications department and reported to the management office and the industry Committee. In the early stage, our management office cooperated with the owners' committee to contact the Tower Company to come up with a solution, but the matter failed to land. In the new year, our management office will strengthen communication and solve problems as soon as possible.
3. Street lighting in residential areas. At present, some lighting lamps in the community cannot be restored due to wiring problems. On June 65438+1October 2 1, 20__, at the symposium with the owner, the owner proposed that the lighting renovation management office would implement the plan step by step.
4. Hidden dangers of community safety and illegal construction. At present, the problems such as the enclosure on the right side of the hill and the enclosure at the entrance of 2-/kloc-0 in the residential area should be solved as soon as possible after the year to solve the potential safety hazard caused by the enclosure problem. Cooperate with the Earl Villa Industry Committee to define the illegal construction, and continue to complain to the urban management about the existing illegal construction, so as to get a solution.
5. Community greening. In late autumn and early winter, the grass seeds of "February Flower" were replanted in the lawn defect of the community. At present, the coverage is not large. After seeing the growth in early spring, we will buy grass seeds for replanting according to the situation of the community.
6. Community cleaning. At the symposium with the owner in June 65438 +2654381October +0 and October _ _ _ _, the owner proposed to strengthen training and check the implementation of the cleaning of stair handrails and corridor glass in apartment buildings.
7. Maintenance of anecdote sequence. Strengthen the training of service personnel, and register and inquire the personnel entering and leaving the community according to the regulations. Strengthen the control of parking, decoration and sundries in public areas.
8: Water leaks in public areas. The roof of the apartment was protected with pvc film in June 5438+00, and it seems to have some effect at present. The leakage problem of expansion joints on the second floor of 10 building and 13 building will be solved in the new year.
9. Underground network management. Contact with municipal departments and strive for the implementation of rain and sewage diversion in residential areas. Strengthen the inspection of manholes, and clean up in time if any blockage is found. For merchants, especially the catering industry, sewage is required to be used as a grease trap to prevent the drainage pipe in the community from clogging.
I hope that the owners will supervise and participate, give suggestions to the management office, and let the owners feel the beauty of property services.
Annual work plan for residential real estate under construction II
In 20 _ _ _, the daily work of Yindu Shu Ming Property Management Office was carried out smoothly under the correct guidance of the company's leaders and developers' leaders, and the quality of security, engineering, cleaning and customer service was obviously improved and improved, but it was weak in the aspects of vehicle order management, maintenance and management of public facilities and equipment, and internal staff construction. 20__ will be a year for us to comprehensively improve the property management work plan. We will try our best to make up for the shortcomings, improve in an all-round way, and keep up with the development requirements of the company and developers, and specially formulate the 20__ Property Management Work Plan.
I. Security management
1), do a good job of public security management in the community and maintain good public security order.
2), learning rules and regulations and job responsibilities, especially the training of new employees. Continue to do a good job in the security of the community, ensure the normal order of the community, and provide a safe, comfortable and elegant living environment for the owners. Ensure that the community has no criminal cases for six years.
3), strengthen the internal strength echelon construction, and strive to cultivate the backbone.
4), do a good job of fire safety in the community, and strive to have no fire safety accidents throughout the year.
5), strengthen military training, in 20__ years, make the overall military quality of department employees get a qualitative improvement.
6), on the basis of performance appraisal indicators, implement the target management responsibility system, clear the responsibilities of security departments at all levels, the responsibility to the people. Through inspection and assessment, we can truly reward the diligent and punish the lazy, improve the enthusiasm of employees and promote the effective completion of the work.
Second, the engineering maintenance management
1. Strengthen the operation management and maintenance of electrical, water supply and drainage, fire protection, intercom monitoring and public facilities in the whole community to ensure the normal work of various facilities in the community.
2. Strengthen the supervision and management of decoration households.
3. Provide paid services for the owners.
Third, the management of environmental sanitation.
1) In terms of environmental sanitation, according to the actual situation of the community, it is mainly necessary to strengthen the salvage of leaves and moss for river cleaning. Make sure the river is clear and transparent.
2) Require the cleaning department to formulate a strict work plan, and supervise and inspect the cleaning work in combination with the cleaning work procedures and assessment methods. Continue to carry out the management of fixed-point stacking and centralized removal of decoration garbage bags, strengthen the sanitary inspection of the community, and ensure that the community is clean and beautiful.
3) Require the cleaning department to comply with the requirements of the developer.
Fourth, customer service management.
1) continuously strengthen the level and quality of customer service, and the owner's satisfaction rate reaches about 95%.
2) Further improve the level of property charges to ensure that the charging rate reaches about 96%.
3) Work closely with all departments to properly handle the disputes, opinions and suggestions of the owner in a timely manner.
4) Improve the customer service system and process, and basically realize institutionalized management.
5) Strengthen the training of departments to ensure that the professional level of customer service personnel has been significantly improved.
According to the company's training policy, formulate the customer service management training work plan to improve service awareness and business level. Carry out targeted quality education for employees to promote their love and dedication. Repeatedly strengthen the training of employees from the aspects of service awareness, etiquette, business knowledge, coping ability, communication ability and self-discipline. , and check and implement in practical work, in order to improve the management service level and service quality, and improve the overall quality of employees.
Fifth, improve the daily management of the management office, carry out convenience work, and improve the satisfaction of the owners.
Standardize daily work with the system, improve community security, transportation, greening, and maintenance of public facilities and equipment to satisfy the owners, vigorously carry out paid services such as housekeeping and cleaning services, garden maintenance, and water and electricity maintenance, and increase the diversified operating income of the management office while providing quality services to the owners.
Six, according to the company's annual plan, to create a civilized and harmonious community.
According to the company's annual management work plan, the focus of work in 20__ years is to continue to do a good job in property safety management, strengthen service awareness, standardize service standards, strictly implement laws and regulations formulated by relevant state and municipal departments and various normative systems formulated by the company, and rectify and improve them item by item. According to the daily work assessment standards in the performance appraisal system, organize the training and study of employees in various departments and clarify the job requirements. Draw up the feasibility plan for the owner's vehicles to be parked in place as required. Cooperate with the development of various sales activities of developers and organize relevant departments to make preparations.
In the year of 20__, Shu Ming Property Management Office of Yindu will take a pragmatic attitude towards property service, take the first-class property management level of Donghu Property Management Company and the overall working policy of the company as the direction, focus on the key work of developers, complete all work tasks and assessment indicators with good quality and quantity, serve the owners wholeheartedly and achieve good results in improving service quality.
Annual Work Plan for Residential Property under Construction 3
In order to strengthen communication with owners and property users and do a good job in the residential area, our company is now reporting the work prospect of 20xx in writing to all residents living in Lily Garden.
First, environmental greening.
Plant management, newly bred nearly ten cycads. Please take good care of the children and don't trample on them.
Prune the trees in this area.
Second, the environment is clean.
Do a good job in environmental sanitation and regularly kill rats, ants, flies, cockroaches and mosquitoes.
The garbage collection time in the community is before noon 12: 00. Please ask the host to leave the garbage outside the door so that we can send someone to collect it. Don't leave it outside other neighbors' doors. We will announce the room numbers of residents who do not meet the requirements of the community and report to the relevant departments.
Third, safety.
The original 24-hour service telephone number of the gatepost was changed from 20xx March 20th 1 to 26 1 1833.
Residents invite guests from the community and the installation and construction unit, and we residents must inform the room number, which is of great help to the property safety and order personnel to carry out their work;
Through renting houses on behalf of others, the management office has done a good job in registering floating population. Compared with the same period of last year, the rent of three rooms has increased by 200 ~ 300 yuan, about 65,438+0.500 yuan, and the rent of two rooms has increased by 250 ~ 300 yuan, about 65,438+0 yuan, up by more than 200 yuan, about 750 yuan. Please find a property for rent, and you will be satisfied! Tel: (Xiao Mo);
Strict access management, please go to the management office of the property management company to handle the access form in advance from Monday to Friday (8: 00 18: 00) and Saturday to Sunday (9: 00 16: 00), and do not bring anything at night;
Adjust the sidewalks, single lanes and automobile lanes at the entrance of the gate to create conditions for pedestrians and driving safety;
Fireworks management: increase publicity to reduce the impact of fireworks on people, money and things;
There are more and more dog owners in the community, and it is hoped that residents will be self-disciplined and self-loving; Keep a dog in a civilized way and don't disturb your neighbors. Be sure to use a rope when you go out and get vaccinated regularly. Avoid neighbor disputes. Unattended dogs are generally regarded as ownerless dogs, and residents should report to the competent authorities or government departments through the orderly and housing manager in the community. 1 10.
Fourth, public order.
Collect registered mail, express mail and parcels, and notify the residents one by one.
The gatepost provides residents with bus routes and convenient telephone inquiries. Ordinary letters have been classified and stored for residents' use, so please ask the owner to make inquiries at home.
For the order management within the community, we advocate that the interests of different groups need to be harmonious. In the near future, the isolation of the pedestrian passage in the community is mainly to ensure that the old, the weak, the sick and the young can walk easily, avoid being disturbed by vehicles, and let people feel slow when entering the community, relax and enjoy the convenience of the software and hardware of the community. I hope everyone can give tolerance and understanding to these vulnerable groups.
In order to avoid the loss of electric cars and motorcycles, we require motorcycles, electric cars and bicycles to be parked in the garage as much as possible. 24-hour garage permit, insufficient parking 1 hour free. We hope the residents can cooperate.
In summer, several mobile clothes hangers will be added to the residents of the community to reduce the occupation of the central garden.
Verb (abbreviation of verb) maintenance
We are organizing managers to carry out on-site maintenance service business training, and will serve residents better and faster in 20xx.
Cultural propaganda of intransitive verbs
In the future, we will post some safety tips on renting information for residents in the community on the back of the property fee notice;
Open qq group: 248, msn group:. Com, open a property blog (with an address in the QQ group), issue property contact cards to residents, add a service quality management mailbox, and open various channels to interact with residents. Please add a group of residents to set up online tips for Jiajia Property so that we can communicate in time.
Jointly show open-air movies with the community and issue tickets for the elderly;
Establish owners' health records and measure blood pressure and weight for elderly owners free of charge;
Mobilize residents to give love, let love pass, and let warmth gather;
Please contact us to do business related to literature, photography, sports, food, tourism, housekeeping and life service.
Add two public welfare publicity columns (villas) to master the climate law through the daily updated weather forecast, to be caring and attentive to residents and provide scientific basis for property management;
Adjust the position of the notice board on the grass in the community, constantly update the civilized slogan according to the dynamics of the community, keep pace with the times, and create a civilized environment;
Provide a commodity exchange column for residents, bring your idle commodities here and post them here, experience the happiness of sharing, and make more friends through commodity exchange;
Festival decorations and community activities add luster to the community.
Seven. others
Pipeline natural gas installation to meet the actual needs of the owner;
Pay the service fees of water, electricity and cable TV on behalf of residents, so as not to let them travel by boat;
It is planned to provide residents with online information inquiry, newspaper reading, sending and receiving faxes, copying and other services.
All aspects of us have been running on the normal track. However, due to price, wages and other reasons, hydropower is affected by the rising electricity price of non-residents, drought and the monthly increase of garbage fees, which brings a relatively clean residential environment, the improvement of residential order, the decrease of turnover rate of property personnel, the increase of rental housing price by 200-300 yuan, the continuation of free maintenance and the improvement of efficiency. We haven't charged the owner for the maintenance service. Next year, the focus of our work will be adjusted to continue to provide the original services for the owners (cleaning, order, greening maintenance, maintenance, paying water and electricity bills, renting houses on behalf of the owners), strengthen horizontal cooperation with outreach units, vertically improve internal management, increase the value of the houses in Lily Garden, improve the satisfaction of the owners, and focus on solving problems that the owners are more concerned about, such as gas pipelines.
Annual work plan for residential real estate under construction 4
I. Daily management of cleaning and greening
1. In the past year, based on the principles of equality, fairness, justice and openness to employees, we strengthened communication and exchanges among employees, cultivated their sense of teamwork and collective cohesion, and made employees have a sense of ownership in their work, making their work passive and active, and greatly reducing the turnover of personnel.
2. Staff training
As an indicator task of daily work (because most of them are new employees, they are all novices or have never done cleaning work at all), employees are trained once a week for 2 hours at noon. The training contents include: basic cleaning skills, job responsibilities, operation safety, performance and use of cleaning agents, use of machinery and equipment, etc. According to the actual situation, the post operation rules, inspection rules, training rules, language behavior norms and related work skills of each post are formulated, and continuous guidance and training are carried out in daily work. The training work ran through the whole first half of the year. After examination, 65,438+000% of employees passed the practical examination and 95% passed the theoretical examination. In addition, two groups of foremen were trained in grass-roots management ability, so that grass-roots management was continuously strengthened and improved.
3. The strict requirements for the daily gfd, courtesy, attendance discipline, queuing to and from work, and unified work shoes (employees buy by themselves) of the employees of the two teams were applied to their daily work, and the overall image and quality of the clean and environmental protection employees were greatly improved.
4, daily cleaning work
Strengthen the daily cleaning management of the first phase, especially the crystal surface treatment, glass cleaning, carpet cleaning and range hood cleaning of the clubhouse, and regularly complete all kinds of mobile work such as cleaning the sanitary dead corner, cleaning the fallen leaves of Tianhu Lake and Xianzi Lake, cleaning the sediment at the source of streams, cleaning fountains, cleaning sewers and cleaning mountain roads according to the weekly and monthly plans. At the same time, increase the intensity of cleaning fallen leaves and collecting garbage from the periphery and lawn, and greatly improve the sanitary quality.
5, tool material management
In order to control the cost and prevent the waste of materials, the cleaning and greening materials shall be handled by special personnel, and the receiving and dispatching registration shall be strictly carried out, and the materials shall be used according to the planned dosage. Trade in the old tools for the new ones, and keep the tools yourself. Whoever loses them will be compensated. Under the condition of ensuring quality, use what can be saved. At the same time, cooperate with purchasing to check the quality of materials, conduct market research on the unit price of materials, and adopt materials with reliable quality and reasonable price, so that the consumption of clean materials will drop a lot in quantity and price, and truly open up sources and reduce expenditure. At the same time, do a good job in the use, storage and maintenance of various mechanical equipment to improve the service life of mechanical equipment.
Second, clean land reclamation work
While ensuring the daily cleaning work, we will put the cleaning and land reclamation of the second-phase building, the cleaning after water leakage maintenance, and the opening of the sales department and model houses of the holiday pedestrian street at the top of all the work. According to the actual situation, scientifically and reasonably mobilize personnel, and reasonably arrange cleaning and land reclamation, floor waxing, greening and plant decoration. With the joint efforts of all staff, the plan for the next year can also be completed and staffed ... According to the responsibilities of the department, specifically, what methods are used to implement, schedule and control these responsibilities, and improvement plans and preventive measures are taken for this year's deficiencies. At the same time, combined with the company's development plan, adjust the direction and focus of work, so as to plan in advance, control in the process and summarize afterwards, so as to integrate departmental work into the company's development plan.
Annual Work Plan for Residential Property under Construction 5
First, earnestly implement the xx standard advocated by the Group, do a good job in daily work, and improve the service quality of the company.
This is very difficult for property management companies, which have a large jurisdiction and a large number of personnel, so if you want to find the shortcomings of property management companies, you can find them anytime and anywhere. Nevertheless, we are determined to do better service and win glory for the group.
Second, rectify the ranks of cadres.
Property management company is formed by the integration of the original center, with a large number of employees. At the beginning of the company, there was no competition for cadres. After nearly a year's work, some cadres are competent, while others still lack the ability. After research and decision by company leaders, adjustments will be made at an appropriate time this year to improve the contingent of cadres and select high-quality and capable employees as grass-roots leaders.
Third, the rational planning department.
At the beginning of the company's establishment, after a period of operation, the planning of the department was not perfect, especially the work efficiency and service quality could not be improved. Based on the second point, we will further adjust the company's departments and reasonably divide them, and now it is temporarily determined as a department.
Fourth, personnel, posts, personnel and efficiency.
Considering the huge team of property management companies and the shortage of funds, the company is prepared to attract young and promising people to work as much as possible, and does not allow people who are not dedicated and love their jobs to occupy important positions, so as not to affect our service quality.
Five, in a planned and step-by-step training of cadres and workers.
Before last week, we had done a week's training from leveling post to team leader. After the training, each team leader wrote down his own experience, and it is generally believed that such training is necessary. It is precisely because the leaders of our company have seen this phenomenon, that is, when groups, schools, including companies reach the level of group leader or department manager under the task, it may cause stagnation. So that the following employees don't understand the spirit above, and the spirit above has not been fully conveyed to every employee. This will inevitably affect the improvement of the service quality of the whole group. Based on this consideration, we conducted the first round of training, and then we will promote the training in a planned and step-by-step manner, so that every employee may participate.
Sixth, mobilize the enthusiasm of all employees in the company and generate income through multiple channels.
Among all the companies in the group, our property management company has the lowest income-generating ability, because all the work is centered on the theme of "service" and it is difficult to generate income. However, although it is difficult, we should try our best to create income and do our best to generate income.
Annual work plan for residential real estate under construction 6
This year will be a year of comprehensive improvement of our property management. We will try our best to make up for the shortcomings and make overall improvement. According to the company's strategic objectives and work deployment in the new year, the work plan of xx District in 20xx will be centered around "xxxx". The main work plan is as follows:
First, fully implement standardized management.
Revise the work manuals of all departments on the original basis, standardize the work flow, strictly follow the work system, strengthen the implementation of the system, and make the management work evidence-based. And standardize management, improve all kinds of files, focus on standardized form records, so as to be comprehensive, detailed and well documented.
Two, the implementation of performance appraisal, improve service quality.
On the basis of performance appraisal indicators, the target management responsibility system is implemented, and the responsibilities at all levels are clearly defined, and the responsibility lies with people. Through inspection and assessment, we can truly reward the diligent and punish the lazy, so as to improve the enthusiasm of employees and promote the effective completion of the work.
Third, strengthen the training and assessment system.
According to the company's training policy, make a training plan to improve service awareness and business level. Carry out post quality education in a targeted manner, and promote the improvement of employees' comprehensive quality such as love and dedication to their posts and service awareness. We will strengthen the training of employees from the aspects of service consciousness, etiquette, business knowledge, coping ability, communication ability and self-discipline ability, and check and implement it in practical work, so as to improve the management service level and service quality, improve the overall quality of employees and reserve human resources for the company's development.
Fourth, establish a strict security system in combination with the actual situation of the community.
Starting with the system norms, the responsibility lies with people, and the supervision and implementation are standardized. Combined with performance appraisal, strengthen team building, increase the publicity of residents' safety knowledge, and open up the situation of joint defense.
Five, improve daily management, carry out convenience work, improve household satisfaction.
Standardize daily work management by system, improve the maintenance of residential buildings, fire protection and public facilities and equipment, satisfy residents, vigorously carry out paid services such as housekeeping, garden maintenance and water and electricity maintenance, and provide quality services for owners.
Six, according to the company's annual master plan, to carry out community cultural activities, to create a harmonious community.
According to the annual work plan, the focus of the recent work is:
1, strictly implemented according to the system specifications issued by the operation center, improved item by item, and put in place according to the implementation date;
2. Organize employee training and learning according to the Assessment Standard for Daily Work of xx System, and define job requirements;
3. Draw up a feasible scheme for charging temporary parking of vehicles;
4. Cooperate with the operation center to carry out community cultural activities such as "Silhouette of Warm Community Life" and organize relevant departments to make preparations;
5, according to the department plan to complete the training work of the month.
In short, since the organizational structure adjustment, the daily work of the district has been carried out smoothly under the correct guidance of the company leaders, and the quality of cleaning and greening work has been obviously improved and improved, but it is still weak in terms of vehicle order management, public facilities and equipment maintenance management, and team training and construction within the department. Personally, I have been working on the property customer service line, and my contact work mainly focuses on customer complaint handling, internal and external communication and coordination, community cultural activities and so on. I don't have comprehensive knowledge of other departments in technical operation and internal management, especially in detail management of engineering and safety. In 20xx, xx District will keep up with the company's development needs with a pragmatic attitude, take the company's overall work policy as the guide, complete all work tasks and assessment indicators with good quality and quantity, and achieve good results in the year of improving service quality.