How to restore the pop-up window of health treasure?

12345 customer service said that Health Bao has three pop-up solutions:

Make nucleic acids in time and upload the results to the database for comparison; Feedback to local communities and streets for information registration; Register abnormal health treasure 12345, and then the relevant departments will solve it.

Here are some examples:

Many citizens went out of Beijing or returned to Beijing to find the health treasure pop-up window. Mr. Ke, who lives in dingfuzhuang, Chaoyang District, told reporters that he took the high-speed train back to his hometown in Jinzhou, Liaoning Province for the New Year on June 27th, 65438. Results On the evening of October 30th, 65438, I received a phone call from local community workers, saying that big data had swept the risk area, and Mr. Ke's health treasure popped up at this time.

Mr. Yang, who lives in Guanzhuang, Chaoyang, said that after he returned to Beijing, Health Bao had a pop-up window, and now Health Bao can't be used.

The person in charge of a community neighborhood Committee in Guanzhuang told the Beijing News reporter that since February 6, community residents have frequently reflected their health treasures to him in the group. "At present, there is no statistics on how many residents have the problem of health treasure pop-ups, but it is not small." The person in charge said.

The reporter called Beijing 12345 and learned that there are generally two situations: first, people pop up windows in different places, that is, they find Health Treasure Pop-ups in their places after leaving Beijing. If they don't pass through high-risk areas, they don't have "eleven types" symptoms such as fever and dry cough, and they don't buy Health Treasure Pop-ups other than "four types" drugs; Second, when I returned to Beijing, I found the Health Treasure Pop-up Window, mainly because I didn't do the nucleic acid test in time within 72 hours after I arrived in Beijing.

The person in charge of the above-mentioned community told the reporter that if there is a pop-up window of Health Treasure after returning to Beijing, people returning to Beijing should fill in the itinerary information with the help of Beijing Heart, and then do nucleic acid testing after community verification, so that Health Treasure can return to normal. A Beijing commuter living in Tianjin said that he found a pop-up window when he looked at Health Treasure on February 4, but his family lives in Nankai District and has never been to the restricted area, so it is no problem for his relatives on the same track to look at Beijing Health Treasure.

He first chose to go to the hospital for nucleic acid testing, and at the same time submitted a complaint in Beijing WeChat official account 12345. On the morning of February 5th, it was confirmed that the nucleic acid test results could be synchronized to Beijing Health Treasure, and the nucleic acid test was conducted again in the hospital. At the same time, the first nucleic acid test results and pop-up pictures were submitted again on the official WeChat account, including the residence certificate in Nankai District, which was used to prove commuting. On February 6th, Beijing Health Bao was normal. After checking Tianjin health code, ID card, 48-hour nucleic acid detection and Beijing health treasure green code at Tianjin South Railway Station, I returned to Beijing for the second security check.

Reminder: Qualified institutions should be selected for nucleic acid detection in different places. The reporter learned through 12345 that uploading the negative certificate of nucleic acid test by oneself needs to meet two conditions before releasing the health treasure pop-up:

The results of nucleic acid test can be uploaded to Beijing Health Treasure, which needs to be tested in a regular medical institution or a qualified third-party testing institution. Personal test results can be found in the column of "nucleic acid vaccine service inquiry" under Beijing Health Treasure. It is necessary to have a fixed residence in Beijing, and the community and street can implement the responsibility of health monitoring for the people under their jurisdiction. It should also be noted that according to the control policy for returnees to Beijing, from 0: 65438 on October 22, 2022/KLOC-0 to the end of March, returnees to Beijing need to be tested for nucleic acid within 72 hours after arriving in Beijing. Beijing Health Treasure Club will compare it with the nucleic acid detection database, and pop up a prompt for those who fail to detect on time. If the nucleic acid test has been completed, but the health treasure still pops up, it may be because the health treasure has not found the nucleic acid test results and needs to report to the community, village, hotel, unit, etc. Where he lives, there are communities, villages, hotels and so on. Cancel the registration paper nucleic acid detection certificate and restore the green code.