On July 4th, 2000, China People's Property Insurance Co., Ltd. took the lead in opening 365 days *24 hours all-weather 955 18 hotline service in 324 cities, with more than 2,000 lines and 291service personnel, covering the vast urban and rural areas of China.
This special line combines advanced call center technology with standardized international quality management experience. No matter when and where you call 955 18, you can get in touch with the branches of the local people's insurance company and get warm, thoughtful, high-quality and efficient insurance services.
At present, 955 18 mainly provides customers with a number of basic services: accepting reports, consulting customers, booking insurance, reporting complaints, rescue, and paying customers a return visit. At the same time, combined with local advantages and product characteristics, some branches also launched mobile phone short message service; Innovative services such as customer claims processing and inquiry, vehicle maintenance concessions, major customer clubs, and emergency rescue for casualties.
Insurance content included in PICC
1. Liability insurance: public liability insurance, product liability insurance, employer liability insurance and professional liability insurance.
2. Guarantee insurance: contract guarantee insurance, product guarantee insurance, integrity deposit, etc.
3. Credit insurance: general commercial credit insurance and import and export credit insurance.
4. Property loss insurance: enterprise property insurance and profit loss insurance.
5. Life insurance: the life of the insured is the subject of insurance, and the payment condition is the survival or death of the insured.
6. Injury insurance: protect the insured from personal injury or death caused by accidents, and pay insurance money according to the contract.
7. Health insurance: taking the health of the insured as the insurance object, it provides medical, disease and nursing protection for the insured.