First, seriously implement the rules and regulations. Strict implementation of various rules and regulations is the fundamental guarantee to improve nursing quality and ensure medical safety. 1, the nursing department reiterated the responsibilities of nursing staff at all levels, clarified the post responsibility system and nursing work system for nurses on duty and visiting nurses, and put an end to the bad phenomenon of patients changing infusion bottles and pulling needles by themselves. 2. Adhere to the physical examination system: (1) BANCHA is required to have a physical examination in the doctor's order class, and the head nurse participates in the total physical examination 1-2 times a week, with records;
(2) Nursing operation requires three checks and seven pairs;
(3) Insist on filling in the infusion card, and no major nursing mistakes have occurred in the past year.
3, conscientiously implement the orthopedic nursing routine and microsurgical nursing routine, adhere to fill in all kinds of information and data register, equipped with five types of surgical disposal tray.
4, adhere to the bedside shift system and morning care, to prevent the occurrence of complications.
Second, improve the management level of head nurses.
1. Adhere to the record and assessment of the head nurse's handbook: require the head nurse's handbook to be submitted to the nursing department for assessment before the 5th day of each month, and supervise the implementation according to the annual plan, seasonal arrangement and monthly plan formulated by the head nurse, and monitor the implementation effect, and require the head nurse to summarize the monthly work so as to sum up experience and carry out the work.
2. Adhere to the regular meeting system of head nurses: according to the requirements of grade hospitals, hold a regular meeting of head nurses once a week, with the contents as follows: arrange the focus of this week's work, summarize the advantages and disadvantages of last week's work, put forward corresponding rectification measures, feed back the nursing quality control inspection to the head nurses, and learn the relevant materials of head nurses' management.
3, check the quality of nursing every month, and timely feedback, and constantly improve the management level of the head nurse.
4. Organize head nurses to study abroad, learn from the advanced experience of brother units, and expand their knowledge: at the end of May, head nurses from three wards were selected to participate in the new international nursing progress class, and reported to all nurses after the study.
Third, strengthen the construction of medical ethics of nursing staff.
1, continue to carry out the code of conduct for nurses, and carry out 50 civilized expressions for nurses in daily work.
2. Organize all nurses to attend etiquette training in Wenling Hotel and Wanchang Hotel in June, 165438+ 10 respectively.
3. Continue to carry out health education and issue satisfaction questionnaires to inpatients. The results of satisfaction surveys (regular or irregular evaluations) are all above 95%. In addition, corrective measures were put forward for the problems existing in the satisfaction survey, and the best nurses were selected.
4, the department held a symposium on a regular basis every month, solicit opinions from patients, to meet the demands of patients to the maximum extent.
5. Carry out pre-job professional ethics education, rules and regulations, nurse code of conduct education and basic nursing knowledge, specialist knowledge and nursing technology operation assessment for newly assigned nurses, and those who pass the examination will be given posts.
Fourth, improve the professional quality of nursing staff.
1. Conduct "three basics" training for on-the-job personnel and organize theoretical examinations.
2, cooperate with the medical department, hire experts to teach, teach orthopedics, internal medicine, surgery knowledge, in order to improve professional knowledge.
3. Each department asks questions 1-2 times a week in the morning, and the content is basic theoretical knowledge and orthopedic knowledge.
How to write the report of the head nurse in outpatient department?
According to the nursing quality objectives and standardized service assessment standards, the head nurse and business supervisor assessment scoring system was established, with clear rewards and punishments. Every time the assessment results are published, the year-end summary is linked to target management. The main task of service is to serve patients, so we must take patients as the center, treat patients' pain as our own pain, treat patients as relatives, always think about their lives and gain the trust of their nursing work. In order to make the doctor-patient relationship trust and support each other, the head nurse is actually an expert in the department, so we should follow the laws of market economy, strict rules and regulations, reward diligence and punish laziness, get more for more work, pay attention to management, and not engage in human relations. In short, with the development of society and the improvement of people's health awareness, nursing is facing new challenges. The new task entrusted to us by the times requires us to have high-level knowledge and skills, keep forging ahead, and win the respect and recognition of the nursing cause by the society with superb technology. Only in this way can we achieve the nursing goal, improve the authority of nursing, cultivate the temperament of internal beauty and external beauty and the demeanor of experts and scholars, and establish the self-confidence of nurses' profession.
Fourth, constantly improve their own quality.
A successful nursing manager has: first, his own quality; Second, his working methods and leadership. (1) China's health undertakings are facing major reforms, and the relationship between doctors and patients has undergone fundamental changes. The commercialization, humanization and legalization of the doctor-patient relationship have become a topic for nurses to explore. Head nurses should get everyone's love and trust, walk ahead in their work, work ahead and serve ahead, regardless of personal gains and losses, have a humble attitude in front of honor, give everyone more opportunities, let nurses have honor and trust, and create an easy-going working atmosphere. As a manager, she must listen to unpleasant words, endure unbearable things in the world, and can't give people little shoes to wear. Win the understanding of people around you with a broad mind and seeking truth from facts. Head nurses should improve the trust among colleagues with their own personality, personality and working methods, unite colleagues and cooperate with departments. ② Give the patient four lectures, four hearts and empathy. Four stresses: stressing civilization, politeness, quality and morality; Four hearts: do things that reassure doctors, patients, family members and themselves; Empathy refers to the empathy of patients and consumers when dealing with problems. Because patients are individuals with special requirements, nursing services should focus on the overall needs of patients, not only to provide patients' needs, but also to care about and pay attention to patients' life, health, personality and respect. The head nurse is the nurse's mentor, who communicates with patients with civilized language and friendly attitude, and demands the behavior and nursing process of each nursing staff with strict nursing norms, noble feelings and morality.
Head nurses are the most basic and direct managers in clinic, and their management level directly affects the quality of nursing. Therefore, we should pay attention to "detail management is the essence" and "safety management is the most important", better apply nursing management to clinic, and constantly innovate nursing management mode.
Extended reading article
The format of work summary is generally divided into four parts: title, main sending organ, text and signature.
(1) title. Generally, it depends on the central content, purpose and direction of work summary. The title of the same thing, because the direction is different-the focus of work summary is different. The titles of work summary include single title and double title. The handwriting should be eye-catching. A single title indicates that there is only one topic, such as "a successful attempt to reform the cadre selection system in our province". The title of work summary generally consists of three parts: the name of the work summary unit, the time of work summary and the content or type of work summary. For example, the annual production summary of XX Chemical Plant 1995 and the annual work summary of XX Research Institute 1995 can also be omitted, such as the work summary of the third quarter and the company name. Mao Zedong's Summary on Beating Back the Second Anti-climax omits not only the name of the summary unit, but also the time limit. A double heading is a subtitle. The main title is often to reveal the theme-that is, what needs to be summarized and refined, and the subtitle often indicates the content, unit and time of the work summary. For example, hard work and fruitful results —— Summary of work of XX County Nitrogen Fertilizer Plant 1995—
(2) Preface. That is, if written in front, the paragraph at the beginning of the work summary. Its function is to summarize and explain the problems summarized in the work with concise words; Or explain the problem, time, place, background and general process to be summarized; Or summarize the central content of the work summary: main experience, achievements and effects; Or briefly introduce the work process, basic situation and outstanding achievements. Its purpose is to give readers a general understanding of the overall picture of the work summary and lay the foundation for reading and understanding the whole article.
(3) the text. Text is the main body of work summary. Whether a work summary grasps the essence of things, realistically reflects achievements and problems, scientifically summarizes experiences and lessons, and whether the article is focused, focused, thorough, logical and convincing depends on the writing level and quality of the main part. Therefore, we must make great efforts to sort out and write the materials of the three-dimensional part. The basic contents of the text are practice and experience, achievements and shortcomings, experience and lessons.
1) Achievements and experience This is the purpose of work summary and the key part of the text. How to arrange this part of the material is very important. There are generally two ways to write it. Write practice first, and then write experience after the results come out. That is, after expressing the achievements and practices, we can learn from the analysis of the reasons for success and the subjective and objective conditions. The second is to write experience, while writing practices and achievements, "integrating experience into practice." There are also ways to introduce experience after practice and achievements, which is actually the former way of writing. Achievements and experience are the center and focus of work summary, and they are the pillars that constitute the main body of work summary. The so-called achievements are the material achievements and spiritual achievements obtained in the process of work practice. The so-called experience refers to the outstanding achievements and reasons for success in the work. In work summary, achievements are material achievements, which are generally expressed by some accurate figures. Spiritual achievements should be illustrated by typical examples of comparison before and after, so that spiritual achievements can be seen and touched in the work summary, which is infectious and explanatory.
2) Existing problems and lessons are generally written after achievements and experiences. Although the existing problems are not written in every work summary, we must have a correct understanding ideologically. Every work summary should adhere to the debate method, adhere to the two-point theory of splitting into two, see both achievements and existing problems, and distinguish the mainstream and secondary issues. Only in this way can we carry forward our achievements, correct our mistakes, be modest and prudent, and move on.
Writing about existing problems and lessons should be pertinent, appropriate and realistic.
(4) At the end, the direction of future efforts or future plans are generally written. This part should be concise.
(5) Signature and date. Write a signature at the bottom right of the end, and write the year, month and day of the work summary below the signature. If it is a prominent unit, write the name of the unit under the title, and finally only put the date.
In short:
Summary is a comprehensive and systematic overall inspection and evaluation of the work done in a certain period, and a specific overall analysis and research; It is to see what achievements have been made, what shortcomings and deficiencies exist, and what experiences and improvements have been made. So, how to write a work summary? What is the format of personal work summary? Please see the analysis below for details.
(1) Basic information
1. Summary must have an overview and a description of the situation, some simple and some detailed. This part mainly analyzes the subjective and objective conditions, favorable and unfavorable conditions, working environment and foundation.
2. Achievements and shortcomings. This is the center of summary. The purpose of summing up is to affirm the achievements and find out the shortcomings. What are the achievements, how big, how to use them and how to achieve them; How many shortcomings there are, what aspects they show, what nature they are, and how they come from, we must make it clear.
3. Lessons learned. Once you do something, there will always be experience and lessons. In order to facilitate the future work, it is necessary to analyze, study, summarize and concentrate the experience and lessons of the past work, and rise to the theoretical level to understand.
Future plans. According to the tasks and requirements of future work, draw lessons from previous experience, make clear the direction of efforts, and put forward improvement measures. See the model essay section of work summary for details.
(b) Write a summary of the problems that need attention.
1. We should be realistic, our achievements should not be exaggerated, our shortcomings should not be narrowed, and we should not resort to deceit. This is the basis of analysis and learning lessons.
2. Clear organization. The summary is written for people to see. If it is not clear, people will not understand it, and even if they do, they don't know why, so the purpose of summary will not be achieved.
It should be appropriate and detailed. Materials are essential and phenomenal; There are important things and minor things, so when writing, we should go to the weeds and save the essence. The problems in the summary should be divided into primary and secondary, detailed, detailed and abbreviated. In addition, the next personal work plan can also be attached at the end.
Report on the work of outpatient head nurse 3
Three months ago, I took joy to work and became a nurse. I wore a white nurse's uniform and a dovetail hat, walked lightly and smiled at the patient. This is the first lesson that the head nurse taught me. I thought that "nursing" was enough as long as we were patient, earnest and hard-working, but the fact was not so simple.
These three months of work have made me grow a lot. From the "Smile Service, Build a Sunshine Team" organized by the department to the end of the three-level evaluation of the hospital, from simple clinical nursing to emergency treatment of patients with critical myocardial infarction, I deeply realized that it is easy to be a good nurse, but it is really not easy to become a qualified specialist nurse.
As a qualified nurse, you should have a high sense of responsibility and good professional ethics. We should establish the concept of "patient-centered", respect, understand, sympathize with and care for patients, and treat patients equally regardless of gender, race, wealth and level. We should not only care about the patient's condition, but also strengthen the psychological care and health education for the patient. At the same time, it is necessary to help patients' social adaptability, which is also compatible with "modern health".
To be a qualified nurse, we should have a solid theoretical foundation and exquisite technology, develop in an all-round way and keep pace with the times. To adapt to the new era of holistic nursing, we must have a variety of knowledge, such as computers, foreign languages, humanities and so on. The concept of nursing in the new era requires nurses to be not only a health care worker, but also a qualified consultant, missionary, educator, necessary nutritionist and so on. Therefore, a qualified nurse, on the premise of solid basic skills, should also keep learning, constantly sum up experience in her work and constantly improve herself.
To be a qualified nurse, you should have a healthy body and plenty of energy. Meticulous and responsible for the work. Nurses' clinical work is busy and tiring, so it is inseparable from health to keep a clear head and abundant energy for the care of critically ill patients, especially in the process of rescuing patients. Nurses should strictly abide by the rules and regulations of the hospital, strictly study the theory of "three basics and three strictness", strictly implement aseptic operation and disinfection and isolation, timely and accurately handle every doctor's order, and improve various nursing documents. According to the nursing level, we should carefully patrol the ward, observe the patient's condition changes, and notify the doctor in time when problems are found.
As a qualified nurse, whether formal, recruited or nursing staff should have the spirit of ownership and teamwork ability. The medical environment and interpersonal relationship faced by nurses are complicated, and they will accidentally walk into the minefield, causing unhappiness. As a qualified nurse, we should know that the strength of the collective is powerful, and we must not be separated from the collective and make it complicated. A drop of water in the sea will dry up, and a person will have strength only if he integrates his own interests with the collective. Collectivity is the source of individual wisdom and the melting pot of cultivating individual talents and character. A United and cooperative group will work hard and unite for the health of patients and the improvement of nursing quality in departments. Unity is strength, cooperation is sail, and human feelings are like water. Only with unity and cooperation and human touch can the ship sail more stably and further.
As a qualified nurse, you should have a high degree of legal awareness. With the improvement of people's living standards, patients' requirements for nursing quality are also improving. With the construction of legal society, patients' right to know about medical treatment and medical knowledge is increasing, and a little negligence of nursing staff will lead to patients' dissatisfaction or complaints. Therefore, nurses are required to constantly improve their legal awareness, update their concepts, be strict with themselves, avoid quarreling with patients, carefully check and implement doctor's orders, standardize operations, provide well-founded and enthusiastic services, and strive to create a good and safe medical environment.
In short, as a qualified nurse, we should love our job, establish a good moral outlook, have a high sense of responsibility, be hard-working and work hard. We should keep learning, emancipate our minds and adapt to the needs of the times.
If youth is a fire, let it burn for feeding! I am willing to use my life to add luster and heat to the nursing cause.