1, fined 50-200 yuan; Take-away staff will be fined 50-200 yuan according to the severity once they encounter customer complaints;
2, 24 hours after the complaint can no longer take orders; In fact, the more serious consequence is that once the complaint is established, the order will be stopped for one day, and the takeaway can only rest for one day, which means earning more money and the loss will be more serious;
Complaining three times a month will be rejected.
The process of complaining about takeout is as follows:
1. If the user wants to complain about the takeaway rider, first open the mobile takeaway APP software and then log in to the personal account;
2. After successfully logging into the account, enter the "My" page and click the "Customer Service Center" button;
3. Then click the "Feedback" button at the bottom of the "Customer Service Center" page;
4. At this time, the "Feedback Question" page will pop up, and then we will select the takeaway question here, and then fill in some questions about the rider in the question description column; If there is a voucher, it is best to upload it, and then click the submit application button to complete the relevant complaint;
5. If you know the work phone number of the customer service staff, you can also call directly to complain; If you don't know, you can open online customer service and then ask for the phone number on the online customer service page;
6. After sending, a link will be pushed to the page. We'll see it here and call to complain.
To sum up, if your legitimate rights and interests are damaged, you can seek the help of relevant units to safeguard your rights and interests.
Legal basis:
Article 37 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests
Duties of the Consumer Association A consumer association shall perform the following public welfare duties:
(a) to provide consumers with consumption information and consulting services, improve consumers' ability to safeguard their legitimate rights and interests, and guide civilized, healthy, resource-saving and environment-friendly consumption patterns;
(two) to participate in the formulation of laws, regulations, rules and mandatory standards related to the rights and interests of consumers;
(three) to participate in the supervision and inspection of goods and services by the relevant administrative departments;
(four) to reflect, inquire and make suggestions to the relevant departments on issues related to the legitimate rights and interests of consumers;
(five) to accept consumer complaints, and to investigate and mediate the complaints;
(six) complaints involving the quality of goods and services, you can entrust a qualified appraiser to identify, the appraiser shall inform the expert opinion;
(seven) to support the injured consumers to bring a lawsuit against acts that harm the legitimate rights and interests of consumers or to bring a lawsuit in accordance with this law;
(eight) through the mass media to expose and criticize acts that harm the legitimate rights and interests of consumers.
People's governments at all levels shall provide necessary funds and other support for consumer associations to perform their duties.
Consumers' associations should conscientiously perform their duties of protecting the legitimate rights and interests of consumers, listen to their opinions and suggestions, and accept social supervision.
Other consumer organizations established according to law shall carry out activities to protect the legitimate rights and interests of consumers in accordance with the provisions of laws and regulations and their articles of association.