Summary of Physical Examination of Faculty (1)
Over the past 20__ years, under the correct leadership of the Party branch and hospital leaders, the physical examination center of our hospital has adhered to the goal of developing physical examination, with scientific, accurate and efficient service quality as the core, strict management, paying close attention to work quality, highlighting work priorities, striving to tap its internal potential, and actively and steadily carrying out occupational health examination. Up to now, * * * has undertaken 53 medical examination units, with 6,950 medical examinations and 65,400 medical examination fees.
I. Overview of 20 Years' Work
1. Optimize the quality of physical examination service and be a good health guard. According to the different needs of the examinees, various physical examination packages are made, which are freely selected by each unit or individual, so as to better complete the organization, consultation and explanation of physical examination.
2. Under the guidance and coordination of the hospital leaders, we actively contacted the county supervision office and got the task of carrying out health checkups for employees in the county. In addition, the occupational health examination blood collection points were set up, and professionals were sent to take laboratory samples for the medical examiners, so as to separate the medical examiners from the sick people, effectively preventing the occurrence of cross-infection; Due to the wide coverage of this work, involving many workplaces and employees, the smooth and steady development of the work not only expanded the visibility and influence of the hospital, but also brought considerable economic benefits to the hospital.
3. Fully mobilize the active participation of employees in the hospital and give full play to favorable social relations. Our center actively cooperates and coordinates, and strives to get some county organs, enterprises and institutions to carry out collective health checkups for general projects in our hospital, and deploy professional and technical personnel to engage in health checkups. Physicians of internal medicine, surgery, gynecology and stomatology who are proficient in business theory and have rich clinical experience participate in the physical examination, and functional departments, radiology and other auxiliary departments can actively participate in the physical examination. Finally, the chief physician will make a comprehensive analysis and evaluation according to the contents and results of the examination, make scientific physical examination conclusions and future prevention and treatment opinions, and send senior experts to the unit to preach the prevention and health care knowledge of common diseases and frequently-occurring diseases for employees according to the requirements of the inspected unit.
4. Collect and sort out the basic information of enterprises within the jurisdiction of the county through various channels, grasp the main occupational hazards existing in each employer, file the basic information of employees and patients exposed to occupational hazards, and conduct occupational health monitoring for 0/40 employees of two enterprises successively, and establish and improve health monitoring files.
5. Vigorously publicize popular science knowledge, improve people's health awareness, make people realize the importance of health examination, fully realize the importance and necessity of health examination, formulate the Manual of Occupational Disease Health Examination Center, and distribute it to the masses free of charge, thus enhancing people's health awareness and improving the consciousness and initiative of health examination.
Two. Occupational health monitoring
This year, * * * undertook 53 physical examination units and 50 enterprises and institutions for collective physical examination. The total number of employees participating in the physical examination is about 6702, and the physical examination report is fed back to each employee in time. According to the physical examination, the chief physician makes a general examination analysis report and puts forward relevant prevention suggestions and health guidance. Three enterprises may be exposed to toxic and harmful substances, including 200 production workers and 48 workers exposed to toxic and harmful substances. An occupational health monitoring file was established for each worker who participated in the inspection and reported directly on the Internet.
Third, comprehensive analysis of physical examination.
The comprehensive analysis of the physical examination results of 6950 people engaged in various jobs and workplaces this year shows that all physical examination items are normal, accounting for about 29%. It is found that the indexes of metabolic syndrome such as hyperlipidemia, hyperglycemia and hyperuricemia generally account for a large proportion in physical examination indexes. Fatty liver, cholecystitis, cholecystolithiasis, thyroid and cervical diseases are mostly male, while breast diseases and cervical spondylosis are mostly female. The object of occupational disease health examination is the person whose contraindications have been found.
Fourth, the problems existing in the work
1. Too high expectations caused by different cognition of physical examination are easy to cause disputes. The most basic purpose of physical examination is early detection, early intervention and early treatment, but many subjects do not have a correct understanding. At the same time, these "early" are limited by the diagnostic accuracy of medical equipment and technology. At the same time, there are cognitive differences between participating units and individuals on this restriction. When the expectations of the subjects are too high and there is a gap between the expectations and the actual situation, the subjects often have doubts about the whole physical examination, and even think that the physical examination is just a formality because of some interest relationship. Our physical examination center lacks reasonable solutions and preventive measures for this almost common situation and psychological consciousness.
2. The work of the physical examination center is completed with the cooperation of clinical, nursing and functional examination departments, and it is often necessary to transfer staff to various clinical departments. This work is often not coordinated enough, and there are difficulties in personnel transfer. In addition, due to environmental conditions, various functional departments cannot open a green channel for health checkups. It often happens that health checkups are accepted by outpatients and inpatients at the same time, and health checkups are mostly collective behaviors. Our center is in a passive position in arranging medical examination time, so it is difficult to separate patients from healthy medical examinees and conduct medical examination in an orderly manner. Often concentrated in an auxiliary examination department at the same time, which affects the normal conduct of various examinations, and conflicts often occur between patients and healthy subjects, which has a negative impact on the normal medical environment.
3. In the work of occupational disease health examination, the staff of our center are all non-professional technicians, lacking corresponding professional knowledge and skills, and often need the assistance of professionals in the supervision and management department to complete the task, lacking enthusiasm and initiative for occupational disease health examination, which leads to the relative lag of occupational disease health examination.
4. The computer operation level needs to be improved. Because the work of the physical examination center involves the analysis and production of physical examination reports, the establishment and improvement of health records, and the online direct reporting of occupational diseases, and our center's computer operation ability is relatively weak, we often encounter obstacles and troubles in the implementation of the above work, resulting in many omissions.
The work of the physical examination center developed steadily in 20__ years and achieved good results. These achievements can not be achieved without the correct leadership of hospital leaders and the strong assistance and cooperation of various departments. While fully affirming the achievements, we also saw the shortcomings and exposed problems in our work. Through practical work, constantly sum up experience, supplement and improve, strive to improve professional skills and work efficiency, and actively and steadily carry out occupational health examination in the new year.
Summary of Physical Examination of Faculty (2)
It sounds simple from the heart, but it's not. How can we do the work better from the heart? Good is perfect, and perfect work requires us to devote ourselves wholeheartedly and treat each other sincerely.
I remember a memory when I was a child: I was sent to the hospital by my anxious parents because I was sick, and I was already afraid of the hospital. I have been crying since I entered the hospital gate, clamoring to go home. The doctor also said that I needed an injection, so I was lured to the injection place by my parents and saw an aunt wearing a white coat, a white mask and a white hat on her head. Come to me with a cotton swab in one hand and a straight face. I became more and more afraid. I was so scared that I kept backing up. Although my parents forced me to hold down my body, I kept twisting. In this way, I have been tossing for a long time. Aunt was anxious and roared, "If you move again, I will give you more injections!" I also ordered my mother to hold me still. Now think about it, if the nurse was not so hidden at that time, but smiled and encouraged me, maybe I wouldn't be so scared!
With the passage of time, I grew up slowly. When faced with life choices, I became a nurse dramatically and became the "angels in white" in people's eyes. From the first day I became a pediatric nurse, I told myself: since I am also a pediatric nurse, I must face my sick child with my smile and change the expressionless and daunting image of a nurse in my childhood. Not long ago, a sentence from a 6-to 7-year-old boy made me more convinced that what I did was right. The first time I treated the little boy, I walked into the ward with a smile as usual, and he kept staring at me. The next year, he cried and clamored for my grandmother to give him an injection. He heard from his grandmother that a nurse wanted to give him an injection, but he just refused, holding his small fist and not letting others touch it, and insisted on looking for me.
So I went. When he saw me, he did nothing. He just obediently held out two little hands for me to choose. I'm surprised. Why did the little boy behave like this, but he didn't ask at that time, just thinking. I have been treating him for the next few days. But because he was busy at work, I finished giving him an injection and went to class by myself. Haven't seen me for a long time. He said the injection site was very painful. He blinked at me and said, no, it doesn't hurt at all. When I was discharged from the hospital, I asked him why he called me every time he had an injection. He said something that touched me very much, aunt, because I wanted to see you smile at me.
"Three-point rule, seven-point protection." So I can feel the importance of nursing work more and more. Someone once said. "The people who pull the curtain of life are nurses, and the people who pull the curtain of life are also nurses." Yes, who doesn't need a nurse's meticulous care and careful care in one's life? "Nursing is an art." Nurses should have a sympathetic heart and a pair of hands willing to work. "Nurses in the new image will use their love, patience, carefulness and sense of responsibility to relieve patients' pain, support their weak lives with selfless dedication, raise the sails of life again, make painful faces smile again, and make families laugh again ~" The beauty of an angel in myth lies in her holiness and kindness, and the beauty of angels in white lies in her warmth and smile. In the new century, especially after China's accession to the WTO, our work is facing new environment, new opportunities and new challenges. I want to create a new image of nurses in the new era, so I want to start from the heart, from the heart! ~
People often say: "Eyes are the windows of human mind", and anger and misuse in human emotions can be expressed in eyes, but what people want to see more is the fiery eyes of medical workers and the sincere smiling face behind the white mask. Creating a new image of the city is inseparable from the image building of all walks of life and the new changes in all walks of life. As a "window" industry, the health department influences and embodies the new image of a place, so it is necessary to build it.
We should have keen insight and keen observation, innovate, have tenacious will and perseverance, be down-to-earth, work hard, constantly improve ourselves, enrich ourselves, emancipate our minds, change our concepts, be good at learning, learn from each other's strengths, and change the nursing mode from case nursing, group nursing practice to functional nursing, responsibility nursing and now systematic holistic nursing, which is no longer as simple as before. Every new way of working is the inheritance of the original way of nursing, in order to provide patients with more comprehensive, holistic and systematic services!
As a nurse in the new era and a member of Jiangxi medical staff, I must conform to the requirements of the times, make unremitting efforts, contribute to shaping the new image of Jiangxi medical staff, add luster to the overall image construction of Jiangxi medical staff, keep up with the pace of health reform and development, and work hard to realize the grand cause of Jiangxi's rise in central China!
Summary of physical examination of teaching and administrative staff Part III
Time always passes by you quietly. Half a year has passed quickly, and the work of our department is also going on in an orderly and tense way. Everyone adheres to the principle of "quality first, service first" and strives for higher and further goals. In the past six months, not only the physical examination task of the unit has been completed with good quality and quantity, but also the overall quality of employees has been greatly improved. For example, _ _ has grown from a young doctor who just learned ultrasound to the backbone of ultrasound in our department, and Tian Jiao has also made great progress in ultrasound and become an important reserve force in our department. With the help of the department staff, Shi Xin and Yan Qing have developed from a new employee who knows nothing to our department. He Miao, as an old employee, has played a great exemplary role, not only glowing in his own post, but also helpful to his unit, which has won unanimous praise from everyone. Radiology department completes heavy tasks with good quality and quantity. Several employees in our department have also become an important supplementary force for ECG. Of course, there are still many shortcomings in this department that need further planning and improvement.
In the second half of the year, we will make persistent efforts to train more ultrasonic reserve forces and more talents with one specialty and many functions. At the same time, I hope all the people who take the exam can pass the exam smoothly. So as to make greater contributions to balanced development.
To sum up our employees' reasonable suggestions and my personal views, we can sum up the following points:
1. Reasonably arranging everyone's rest time on the premise of completing the work with good quality and quantity can stimulate everyone's work enthusiasm and reduce some consumption of the unit.
2. Insure employees collectively. This can keep more excellent employees.
3, in strict accordance with the rules and regulations.
4, happy physical examination, happy work. Retain more customers and retain more employees. So as to improve work quality and work efficiency.
5, before the implementation of the work plan, to do a good job of careful investigation and study, to make full preparations for possible situations.
The fourth part is the summary of faculty physical examination
With the development of social economy and the improvement of living standards, people's requirements for health are also improving in the process of pursuing quality of life. As a special medical service, physical examination has attracted more and more attention. Therefore, summarizing the work of the physical examination department in recent months will make the future physical examination work better adapt to the needs of social development and make the health examination work more perfect and excellent.
First of all, in May, June and July, the physical examination department received more than 30,000 people. Earned 94% of the annual quota, and won 300% of the monthly quota in July alone. In line with the attitude of providing high-quality and enthusiastic medical examination services for medical examination objects and the working concept of "patient-centered and quality-centered", under the leadership of hospital leaders, all departments cooperated closely to meet the peak of medical examination smoothly and successfully ended the medical examination work of leaders at all levels. Especially in July, the leaders of the Organization Department of the Municipal Party Committee and the Management Committee of Qianshan Scenic Area came to our hospital for physical examination. In order to meet the physical examination, the hospital leaders and departments held several meetings to prepare for the exam. In the hot summer, all relevant departments, regardless of age, are on alert. Go to work at 6 o'clock every day. Some comrades who are far away from home don't even have time to eat breakfast, but they can't hear a complaint. In the end, with the leadership of the leaders and everyone's efforts, our hospital won this tough battle. And has been well received by all walks of life.
Secondly, in the physical examination work, in order to meet the requirements of different groups of people, different jobs and different ages, various physical examination package items are scientifically drawn up, and at the same time, physical examination items can be increased or decreased according to the requirements of physical examination personnel until the physical examination personnel are satisfied. On the issue of fees, the inspection items are strictly implemented in accordance with the charging standards issued by the Provincial Price Bureau, so that the charging items and charging standards are open and transparent, which is conducive to the choice of medical examiners and their trust in the work of medical staff and the establishment of a good doctor-patient relationship. It has also won the recognition of patients from all walks of life.
The physical examination process and arrangement are roughly as follows:
Before starting the physical examination, all examiners receive a physical examination instruction sheet. The guide sheet is printed with the name, unit, contact information, physical examination project flow, precautions before and after physical examination, and consultation telephone number. After the physical examination, print the detailed physical examination report, the results of various examination items, the final diagnosis and the doctor's health prescription, and bind them into a book. Physical examination personnel can communicate with the chief inspector in unclear and chaotic places according to their own examination situation. For those who need to go to the specialist for systematic treatment, the medical staff will inform the medical examiner or his family and the medical examination unit as soon as possible according to the condition.
In order to better serve the physical examination personnel, the hospital has an independent physical examination center (the second floor), equipped with: internal and external departments, gynecology, ENT clinics, electrocardiogram room, B-ultrasound room, blood collection room, lounge, restaurant and corridor. And benches. All examinations and blood draws are completed in the physical examination center. The specific process is to check the items that need to be carried out on an empty stomach first. Such as: blood drawing, B-ultrasound, gastroscopy, colonoscopy, and then the physical examination personnel have food, and then ECG, internal and external examination, gynecology, ENT examination, etc. And the whole process is equipped with guidance nurses to provide guidance services. Because of the more humanized management of the hospital, medical examinees feel respect and care, feel the warmth of the hospital, avoid the trouble of medical examiners running around and checking with patients repeatedly, greatly shorten the medical examination time, and deepen the understanding and trust of medical examiners and units in the hospital, thus winning more people and units to come to the hospital for medical examination in the future, achieving a win-win effect and making the medical examination work develop in a healthy and benign direction.
Finally, through the unremitting efforts of all the staff, the physical examination has achieved good results in recent years. On the premise of ensuring quality, warm, thoughtful and meticulous service, the number of people who come to our hospital for physical examination has gradually increased, which has received extensive social and economic benefits. However, in order to make the knowledge of health care, disease prevention and treatment widely rooted in people's hearts, make people keep healthy in the fast pace of increasing living standards and daily work, lead a high-quality life, and make greater and more contributions to society and people, we must also increase the propaganda of health education, strengthen the standardized management of physical examination work, and put the purpose of people-oriented and enthusiastic service throughout the future physical examination work, so as to contribute to the establishment of a harmonious society.
Summary of physical examination of teaching and administrative staff Part V
The year of 20__ was a year in which the Great Wall Health Industry Group faced great challenges with both risks and opportunities. The foundation stone of the new ward building is about to be laid, the East Hospital of the Fourth Provincial Hospital is about to open, and the new management of Huaguang Hospital is about to be put in place. There are many uncertainties in the development of our hospital. Facing the challenge, the head of our department needs to be calm, down-to-earth, more passionate, strive to make our characteristic college bigger and stronger, and make our services refined and deep. The work of the physical examination center in the first half of _ _ is summarized and reported as follows:
I. Analysis of operating conditions
1. Statistics and comparative analysis of the overall workload in the same period (65438+June): From the comparison of the overall workload, the first half of _ _ _ obviously exceeded the level of the same period in 2008, including the total number of people, the number of medical examination units and the number of individual passengers, and created a monthly medical examination record of more than 7,000 people in the first half of the year. The completion of tasks in the first half of the year mainly depends on the support and help of new units such as ICBC, Xinao, rolling stock depot and communication construction. Or the units that have physical examination every other year, and more importantly, the support of fixed big customers, including electric power design institute, communications, China Construction Bank, People's Bank, etc. For the completion of the annual task, business personnel still need to persevere, strengthen research efforts, and fight hard in the second half of the year to ensure the smooth completion of the annual task.
2. Comparative analysis of individual customers' income (unit: 10,000 yuan) shows that, except for 1, the income of other customers every month exceeds that of 2008, and the monthly income level is relatively stable, which is enough to meet the potential of personal market development. However, the speed of personal market development is not our expected goal, and it still needs a lot of action and writing in the market operation of individual customers. The profit rate and loyalty of individual customer resources are much higher than those of group customers. Hang in there.
Second, the market management
At the beginning of the year, according to the task indicators issued by the board of directors, the business personnel were decomposed into indicators, and appropriate incentive measures were combined to increase the market pressure of business personnel and enhance their pioneering spirit and initiative consciousness.
In terms of market development, combined with the actual situation of the physical examination center and various units, we take a multi-pronged approach:
1, strengthen quality and service supervision, set up quality control supervision group and service supervision group, do our best to reduce or avoid misdiagnosis, reduce customer complaint rate, solve customer complaints seriously and responsibly, improve the overall quality and image of the physical examination center, and maintain the brand image of Great Wall physical examination, so as to achieve the ultimate goal of stabilizing fixed customers and developing new customers.
2. Strengthen the visit and emotional communication with key customers, cultivate loyal and reliable key customers, and smoothly handle the relationship transfer brought about by the change of competent leaders. In particular, planned and targeted visits before the Spring Festival and banquets for the competent leaders before the physical examination have strengthened the intensity of emotional communication, and the effect is even more remarkable for Sinochem, Tongjian and Agricultural Bank of China, which have already had physical examinations in the center in 2008.
3. Strengthen the service for individual customers. In the first half of the year, we mainly provided a relatively distinguished personal medical examination service process through making an appointment in advance, staggered peak physical examination, full-course guidance, one-on-one health education consultation, and late follow-up. In order to better develop high-end customers and improve the quality of physical examination and service, the chairman set up a high-end customer physical examination day (every Sunday is a high-end physical examination day, which will be put into trial operation in August) to refine the physical examination process. The specific measures include: strict appointment mechanism, limiting the number of people, avoiding Sundays for group customers, setting up basic packages and specialist packages, guiding sheets for new process physical examination, nurses accompanying the consultation throughout the process, formulating departmental process details and improving the quality of physical examination. Mobilization of all staff and gradual implementation will strive to make high-end customers experience the value-added service on Sunday, which will be a new challenge and opportunity for the current physical examination center, a means to show our high-end service level, show ourselves and improve ourselves, and create a new look for the Great Wall physical examination. It is also a practical measure for us to continue the physical examination industry in the provincial capital.
4. Strengthen the construction of marketing department and the training of business personnel. At present, the marketing department has 7 salesmen and 5 other part-time customers, aiming at strengthening the strength of the business staff, increasing face-to-face visits, expanding market promotion and improving the influence of the Great Wall Physical Examination Center in the provincial capital.
5. Strengthen market promotion, make full use of the replacement media resources, and update and enrich the content of Hebei Daily, Zhao Yan Evening News, Hebei Workers Daily, mobile TV, building TV, radio and television, taxi mobile electronic screen, bus stop sign and physical examination center website, so as to improve the awareness rate of the Great Wall Physical Examination Center.
Disadvantages: lack of upper-class social relations, being at a disadvantage in the competition for big customers, especially in the competition with the physical examination center of state-owned hospitals, we can only fight price wars and reduce profits, such as the physical examination of provincial civil servants and drug addicts.
Third, service management.
1. Absorb employees' rationalization suggestions and improve the overall service level. At the beginning of the year, suggestions on the management and process of the medical examination center were collected from employees, and self-examination and self-correction were carried out, which played a positive role in improving the service process and quality control.
2. Strengthen the improvement and construction of hardware. During the Spring Festival holiday, the central wall, partitions, doors and windows are painted and repaired to create a relatively beautiful, hygienic and warm environment for physical examination customers. The introduction of large-scale equipment such as color Doppler ultrasound, biochemistry, arteriosclerosis and capsule endoscopy has laid a solid hardware foundation for the quality assurance of physical examination, improved the overall image and improved customer satisfaction and loyalty.
3. Realize the data network management of physical examination center, modify and debug on the basis of the original physical examination management program, and install microcomputers in various departments, so that customers can carry out the whole inspection according to the guide sheet and barcode without the physical examination sheet, and finally issue computer-generated reports and suggestions.
4. Improve employees' self-service awareness, hire "practitioners" management consulting company to conduct service training, explain the importance of service in marketing from employee's mentality, service process and communication, and stimulate employees' heartfelt service awareness.
5. Create a perfect post-inspection service process.
1) By pasting the health invitation letter, it has played a positive role in promoting the free reexamination, and most customers can go to the physical examination center for free reexamination on schedule, with remarkable effect.
2) Prompting, explanation and consultation of physical examination report are more standardized, especially the acceptance of hypertension department in physical examination center provides technical backing for the management of hypertension patients, and it has also been recognized by some unit leaders, which has promoted the stability of the market.
3) With the active participation of the Department of Hypertension, the health education and consultation in the center was obviously more than in previous years, and there were more than 20 post-education lectures in the first half of the year.
Disadvantages: lack of professional etiquette training, lack of enthusiasm or warmth in front desk service.
Fourth, quality management.
1, the introduction of updated testing equipment laid a solid material foundation for the quality of physical examination, especially the installation of biochemical instruments during the peak period of physical examination, which ensured that each specimen was completed on time and with good quality.
2. Set up a quality control team, arrange a spot check and summary of the physical examination form on Friday afternoon, report it at the regular meeting on Monday, and give appropriate rewards and punishments.
3. Form an internal consultation mechanism to improve the positive rate. First, avoid or reduce the occurrence of misdiagnosis.
4. Send personnel to study and train, and arrange ultrasound and electrocardiogram to the Fourth Provincial Hospital and Great Wall Hospital for further study in spring and summer.
Disadvantages: the overall quality of the staff in the physical examination center is low, and the overall professional level needs to be improved through exchange and study.
Verb (abbreviation for verb) Other management
1, power load evaluation and transformation formulation, construction in winter off-season.
2, high-end customers physical examination process scheme and scheme formulation
3. In terms of personnel and property management, respond to the advocacy of vertical management of group departments. On March 15, Liu Guoxing was in charge of financial affairs, and Liu Guoxing was in charge of personnel and procurement.
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