Summary of Annual Work of Outpatient Department of Partial Medicine in 2020
20XX is a busy year, and it is also the first year after our hospital became a tertiary hospital. Qi Xin, a nursing staff, worked together to successfully complete all tasks. The main work is summarized as follows: 1. workload statistics.
The outpatient department completed intramuscular injection 12098 person-times; 3,600 subcutaneous injections; 35,395 person-times of skin test; Catheterization 24 times; Enema 152 times; Blood sugar monitoring 20XX person-times; PICC catheter nursing 1 148 person-times; PICC placed 36 test tubes.
Second, nursing safety
(1) General nurses strictly implement various rules and regulations, and the incidence of major nursing adverse events is zero.
1. Nurses carefully study the Evaluation Standard of Grade III General Hospital and the newly compiled Nursing Work Standard, and further improve the outpatient regulations and nursing workflow under the guidance of the leaders of the nursing department and the general department. At the same time, nurses are required to strictly implement and regularly supervise nurses to implement the new responsibility system and workflow.
2, nursing staff can strictly implement the nursing core system, do a good job of inspection, to ensure that no major nursing adverse events.
(two) to strengthen the management of equipment, instruments and articles, regular inspection, repair and maintenance, do a good job in the use of registration. Nursing staff should be familiar with the operation specifications to ensure the safe and effective work of all departments.
(3) The outpatient departments of internal medicine, surgery, otolaryngology, ophthalmology, stomatology and dermatology should be provided with small first-aid kits, and the intact rate of first-aid articles and medicines should reach 100%.
(four) the standardized management of high-risk drugs in various departments requires that they be placed in designated and special areas with standardized and eye-catching signs.
(5) Strictly adhere to the inspection of nursing quality control. Do a combination of regular and spot checks, find problems in time and rectify them in time. And through the monthly nurses' meeting, the causes of * * * problems and principled problems existing in the quality control inspection of nursing department, key departments and departments are analyzed, and corrective measures are put forward and implemented. In order to realize the continuous improvement of nursing quality and ensure nursing safety.
Third, nursing service.
(1) Many departments in outpatient and infectious diseases departments have added convenience measures, such as adding newspaper columns in internal and external, gynecological and pediatric sub-clinics; The preventive health care section has increased the nursing area; The one-stop service center has added a love umbrella to make the quality nursing work more in-depth and meticulous.
(2) Outpatient service, outpatient service, gynecology, pediatrics and other departments have implemented triage. After the patient chooses the corresponding department to register, there will be the serial number of the doctor on the registration form, and there is no need to go to the triage desk of each department for secondary registration, which reduces the trouble of patients waiting in line many times.
(3) In daily work, nurses can better implement the nursing code of conduct, use civilized language for patients, communicate with patients in time and carry out health education.
(4) Hold public holidays in different departments every month, and issue satisfaction questionnaires to patients to solicit their opinions, rectify existing problems, continuously improve our services, and improve patients' satisfaction with nursing work.
Fourth, professional quality.
(a) according to the classification of nursing staff, hierarchical training and assessment. Improve the professional quality of nursing staff, and conduct three basic theoretical examinations and nursing operation examinations every month.
(2) Organize nursing staff to conduct business study and nursing rounds every month, broaden the knowledge of outpatient nursing staff, keep pace with the times, and better serve patients.
Five, the hospital infection outpatient department should strengthen communication with the hospital.
Strengthen the training and study of hospital awareness knowledge. From workers to nurses, it is required to strictly implement the disinfection and isolation system, do a good job in disinfection and isolation and garbage classification, and ensure that the outpatient floor is clean and tidy, and the clinic is clean and tidy. For some high-risk departments, such as stomatology, family planning operating room, dermatology, dressing room, etc., the qualified rate of disinfection of sterile articles is 100%, and air culture meets the requirements.
Sixth, practice teaching.
According to the practice teaching plan, the practice students are taught in a planned way, so that the practice students can adapt to the outpatient nursing work as soon as possible during the outpatient practice and learn the triage process and skills; Conduct standardized examinations before leaving the company.
20XX years later, there are still many deficiencies in outpatient nursing, mainly including the following three points:
First, some nursing staff have insufficient implementation of various rules and regulations.
Second, the coordination between medical staff is not satisfactory.
Article 2 Annual work summary of outpatient service in 2020
In the past year, I feel that what I am doing now is similar to instructing doctors. Take a real guide doctor to receive patients at the guide desk every day. Under the correct leadership of hospital leaders and nursing department, taking patients as the center and insisting on people-oriented has pushed our work to a new level. My work is summarized as follows: Our work includes consultation, accompanying consultation, sending consultation, communication and coordination, examination for patients with mobility difficulties and hospitalization, provision of free wheelchairs and flatcars, distribution of various newspapers, health education publicity materials and department profiles; These things are unremarkable, but done well, they can provide great convenience for patients, make them feel happy and gratified, and then increase their goodwill and trust in the hospital. If it is not done well, it will affect patients' evaluation of the hospital, and then destroy the overall service image collected by the hospital medical education network.
After working for a long time, some people will despise our work, thinking that it has neither technical content nor economic benefits, and it is trivial and hard. Without a strong sense of professionalism and responsibility, the passion of our employees can easily be exhausted in ordinary trivial matters day after day, and passion is the most valuable service quality. Losing passion in service is like losing one's soul.
First of all, establish new concepts and improve employees' sense of professional responsibility.
1, serving patients well means knowing the hospital environment and related matters. Our staff is the patient's "green card". When the patient comes to see a doctor, we are the reception staff. Patients come to consult, we are consultants; The patient is inconvenient to move, and we are accompanying doctors; Patients are not satisfied with the services of other departments. We are coordinators, and our ultimate goal is to do everything possible to meet the needs of patients. Open patients' hearts with sincere dedication and sincere service and win their trust.
2. To serve patients well, it is necessary to be a hospital "walking dictionary" that patients can't get into the exam. As the first stop of hospital service, we have to contact people of different ages and personalities every day. How to make these people with different needs come here satisfactorily is a test of our staff's knowledge, wisdom and communication skills. We should not only be familiar with the environmental characteristics, technology and equipment of the hospital, but also be familiar with the specialty, diagnosis and treatment scope, characteristics and expert characteristics of the department. Meet the needs of patients, and win the trust and recognition of patients through appropriate conversation and extensive knowledge. It builds a bridge between patients and hospitals.
Second, through various trainings, the overall quality of employees has been improved.
The key to improving service quality lies in the improvement of service personnel's quality, but it can't be achieved overnight. We should master certain theoretical knowledge and professional skills, and improve the quality of consultants by formulating relevant responsibilities, systems, codes of conduct, professional training and etiquette training, so that our staff can have a high degree of professionalism. Our work, like other nursing work, should not be underestimated, and it is a window to reflect the quality service of the hospital. Only by understanding from this height can we actively and enthusiastically help patients who come to see a doctor.
Third, scientifically manage the outpatient area and create an orderly medical environment.
Outpatients are eager to seek medical treatment, which often leads to unnecessary crowding and quarrels. If it is not handled properly, it will lead to confusion. We nurses should be compassionate, treat patients as their friends and relatives, understand and understand the pain and troubles caused by diseases, grasp the patients' mentality and various needs in time, and patiently answer their questions. At the same time, we should keep a cool head, calm patients' impatience, do a good job of persuasion, seek medical treatment in an orderly manner, and maintain the order of outpatient service. In addition, the guiding nurse is responsible for keeping the outpatient environment clean. For example, when she sees patients and their families smoking or littering everywhere, she can boldly and politely correct them, so that every patient can consciously abide by the relevant rules and regulations of the hospital and create a quiet, orderly and clean medical environment.
Article 3 Annual work summary of outpatient service in 2020
Since I joined the work in September this year, I have been treating my work with a diligent and practical attitude. At work, I actively consult with department heads and colleagues. While making some progress, it also exposes some of its own shortcomings. Now I will briefly summarize the work of this year as follows. Ideological and political aspects:
Since joining the work, I have earnestly studied the spirit of the documents of the CPC Central Committee, conscientiously implemented the principles and policies of the CPC Central Committee and the State Council, supported the work of hospital leaders and department directors, strictly demanded myself, consciously observed various systems, actively participated in political study, demanded progress, and strengthened political, ideological and moral cultivation.
Work:
Strive for truth-seeking, truth-seeking and innovation in the work, complete all the work with a positive and enthusiastic attitude, and treat your work with diligence. Strictly follow the operating rules, work rigorously, meticulously, solidly, realistically and down-to-earth, and take enhancing service awareness as the basis of all work. As a new employee who just left school, my weakness is my lack of practical work experience. Therefore, in my daily work, in addition to working actively and learning from practice, I also take the initiative to consult my colleagues to learn and constantly improve my work skills. Although I just joined the work, with the support and care of the department director, technical team leader and predecessors, I can operate medical imaging equipment such as dr and ct independently and work independently. Work attitude and ability have been praised by colleagues.
Organizational discipline:
I am law-abiding, honest and self-disciplined, consciously abide by various systems, work punctually, never arrive late and leave early, and always complete various tasks with a good service attitude.
XX years have passed, and I will continue to develop my advantages and strive for greater progress in the future.