What is the reason why the health account face recognition prompt system does not contain this identity information?

This prompt appears because the ID card of your account doesn't match the public security system, so you can't perform face recognition. Please re-verify your real name with the correct identity information. 1. If the ID information doesn't match the face, be sure to find a match. If the ID card is not your own or a relative's, change it to your own person first. In short, make sure it matches the face. 2, the ID card information and face are correct, but it prompts this. This kind of no choice but to find manual customer service. When customer service is solved, because there are many problems of manual identification, the solution speed is still relatively fast. Cancel face recognition directly in a day or two and you can log in normally. However, after the subsequent face recognition is launched nationwide, there should be player verification.