Model essay reference for work summary of floor supervisor 1
How time flies! Unconsciously, it has been more than a month since I joined the Third Army. When I look back, I feel lost and disappointed when I encounter difficulties and setbacks, but it's all over! I understand that it is a rare opportunity for me to work in a branch office from an ordinary clerk, so I must seize this opportunity, and I will constantly hone myself in my work practice to be an excellent floor manager. Here I want to thank the leaders and colleagues who gave me support and encouragement when I was at a loss!
In this year's work practice in the branch, I am not satisfied with my work performance. Because of poor acceptance and low work efficiency, the sales task was not completed! But personally, I feel a little gratified by what I have learned and made progress in the branch. I will carry out the following work.
1, about adjusting mentality:
In the previous month's work, I was often annoyed that I didn't finish the tasks assigned by my superiors in time, and sometimes I even looked down on myself and had no confidence in myself! The change of the nature of work is an exercise for me. In my future work, I must learn to adjust my mentality, adapt to the working environment of "Three Branches" as soon as possible, and overcome all kinds of difficulties in my work with a positive attitude. I want to make myself a brand-new person: constantly improve myself in actual combat, grow up in setbacks, study with a positive attitude and prepare for the next task!
As a floor manager, only by keeping a correct attitude can we better complete various tasks!
2. About teamwork:
I'm not very good at teamwork. I just arrived at the branch office. Because I was busy and confused, I just wanted to finish my work quickly, so I didn't give full play to my teamwork ability!
I hope I can completely integrate into the big family of the Third Division in the future! Fight side by side with colleagues and share the joy of victory. The best witness will be tested in the future work. One person's achievements are small, and the Excellence of the team is our common goal. Therefore, in the future work, I must fully integrate myself into the three teams and work together to improve the work performance and sales performance of the three teams.
Floor supervisor's work summary model essay reference 2
Unconsciously, another year passed, which was meaningful, valuable and rewarding. Looking back on this year's work experience, under the leadership of the company's top management, with the support and help of colleagues, the staff of the whole hospital carried forward the work style of being hard-working, conscientious and responsible, seeking truth from facts and struggling hard, and successfully completed all the tasks assigned by the leaders. In order to better enhance the overall image of our market, at the beginning of this year, this floor was formulated? Annual work plan for floors? In the 20xx years of work, our staff on the first floor mainly pay attention to the following aspects:
First, comprehensively improve the service quality of floor management personnel.
This year, the service standard of this floor has been improved on the basis of last year. Combined with the various systems promulgated by the company, through various forms of training, the staff on each floor can understand what image Freeport should establish in the eyes of merchants and customers, and what merchants and customers need, we will do. Shopping malls are as cruel as battlefields. If you don't sail against the current, you will retreat. If the market wants to develop, you must have ideas and measures that are ahead of your competitors. Therefore, if the market wants to be in an invincible position in the fierce market competition, it must put commodity brands, service brands and corporate culture brands on an important work schedule, and promote, maintain and develop them.
Second, strengthen the improvement of the comprehensive quality of grass-roots employees.
Staff strengthen communication between departments in their daily work and eliminate misunderstandings in management. Train employees not only to find problems in their daily work, but also to put forward improvement measures and methods for problems and report to department leaders in time. The content of training is diversified, and the staff of each post should not only be familiar with the work of this post, but also master the necessary knowledge of consumer law and market information.
Three, combined with the company's regular meeting, promulgated the system, and constantly strengthen the training of employees in the hospital.
(1) According to the company's development direction, the training objectives are closely combined with the company's development objectives, so that employees can reach the cognition and recognition of corporate culture, values and development direction.
(2) Make employees master the company's rules and regulations, job responsibilities, work essentials, etc.
③ Improve employees' performance ability, correct work attitude, improve work enthusiasm, cultivate teamwork spirit and form good work habits.
④ Improve employees' performance, strengthen their sense of responsibility and security, and establish the principle of efficiency and benefit.
Fourth, strengthen the supervision and management of employees and strictly abide by the company's labor discipline.
In daily work, follow up the daily behavior norms of front-line employees, take market service as the purpose and management norms as the goal, persist in innovation in work, report the problems found in on-site management to department heads in time, and never protect their weaknesses. Strive for progress, set an example, act according to the rules, unite and cooperate, and complete all the work goals and tasks assigned by the company on time. The following are the requirements for the personnel of each post on the floor:
(a) the floor supervisor and management personnel's job requirements:
1, love their jobs and be loyal to their duties; Good conduct and integrity; Adhere to principles and set an example; Familiar with national laws and regulations and the company's work-related rules and regulations; Familiar with the department's workflow, operation points and precautions, with management awareness of improvement and innovation; Responsible for setting weekly work goals and leading subordinate employees to achieve them.
2. Responsible for the standardized management of hardware such as floor environmental sanitation, commodity display and facility maintenance; Responsible for the standardized management of employee attendance, gfd and reception service; Responsible for dealing with general emergencies in the market, such as customer disputes and merchant disputes; Familiar with the operation of the market and the rental of shops.
3. Be responsible for conducting comprehensive and accurate communication with merchants on a regular basis, and actively grasp the business dynamics of merchants; Hold symposiums with merchants on a regular basis, solve the problems raised by merchants in time or report to the superior competent leader.
4. Carry out the spirit and instructions of the company's weekly meeting and ensure that employees abide by it; Preside over the regular meeting of floor staff and solve the problems in work in time; Regularly train employees in professional knowledge to ensure that their business skills and work quality meet the work requirements; Investigate the actual working ability of employees and make correct evaluation, and feedback the information to the heads of various departments in time; Responsible for coordinating and arranging work matters, such as scheduling, getting off work, overtime, vacation replacement, etc. Subordinate employees; Actively understand the ideological trends of employees, make necessary communication, and solve or reflect internal disputes of employees to superior leaders in time.
5. Complete all tasks assigned by the company leaders; Maintain timely, comprehensive and regular communication with the company leaders on the problems in the work to ensure the smooth communication channels between the deployment and the company's senior management; Actively coordinate and communicate with the leaders of various departments to ensure the quality and efficiency of collaborative work; Complete the cooperation tasks required by other departments. For example, assist the operation department to collect fees and assist the planning department to arrange the market atmosphere.
(2) Requirements for security firefighters:
1. On-the-job personnel must dress neatly, be full of energy, stick to their posts and use civilized language in their work.
2. Be responsible for maintaining market order, ensuring the smoothness of the entrances and exits of shopping malls, ensuring the safety of fire-fighting facilities and public facilities, stopping fighting in time, evacuating the surrounding audience merchants, preventing the situation from getting worse, and immediately reporting to the floor supervisor.
Keep a close eye on the people coming in and out of the market and persuade those who are disheveled and others to leave.
4. Customers and merchants who smoke in the market should be stopped politely, and those who find that merchants use high-power appliances such as electric water heaters and rice cookers privately should be stopped in time.
5, check the fire control facilities in the market every day, fire shutter doors and fire hydrants are strictly prohibited to pile up any sundry.
6. Actively cooperate with the market toll collectors to do all the work and protect their personal safety.
(3) Job requirements of the cleaner:
1, establish a high sense of responsibility, care about market interests, and strictly implement the clean area responsibility system. In the process of cleaning, if the facilities and equipment are found to be damaged or abnormal, they should report to the superior supervisor or engineering maintenance personnel in time, and be responsible for managing the sanitary ware in the area, so as to ensure that the sanitary ware is clean and reasonable, keep fresh and beautiful at any time, and ensure that the market is clean and tidy, leaving no sanitary corner. Cleaning staff should patrol the store at any time, deal with the dirt and sundries found in time, and ensure the cleanliness and hygiene of the market at any time.
2, cleaning staff should strive to improve their own quality and sense of responsibility for the company, obey the leadership's work arrangement, abide by the company's work discipline, don't be late, don't leave early, don't leave without authorization, if there is something urgent, you must ask for leave from the supervisor. The personnel on duty shall not do anything unrelated to their jobs.
3. The health of the contracted post responsibility area must meet the prescribed standards. Those who fail to meet the standards for three consecutive times shall be given warnings, fines and dismissal respectively. The shift supervisor on that day should make detailed records.
4. The cleaning staff should be warm and considerate to the merchants and customers, behave dignified, be polite and generous, regard the customers as God, and the shift supervisor must immediately deal with the complaints against the merchants on the same day, and must not have disputes with the merchants.
5. When going to work, you must wear clean clothes and clothes as required, and wear a work card on your left chest. Shorts, vests or slippers are not allowed in any workplace at any time.
6, cleaning personnel should adhere to the principle in the work, unity and cooperation, treat each other with courtesy, are not allowed to slack off because of personal grievances, are not allowed to set obstacles for colleagues' equipment work, and are not allowed to disturb the work order with any excuse.
7, are not allowed to take public property, selling waste, if found, were given a fine and fired at the same time; Damage to sanitary tools shall be compensated according to the price. Items found shall be handed over to the supervisor in time.
8. The garbage in the market should be cleaned at any time and transported to the designated place in time with trash cans and garbage bags. It is not allowed to use escalators to transport garbage. Stains and garbage on escalators, stairs and their surroundings must be removed in time.
9, cleaning personnel have the right to discourage and stop the destruction of public health, can't handle, solve should immediately report to the superior supervisor, have the right to put forward reasonable suggestions in the work.
(4) Lead the staff on this floor to do the daily basic work, complete various large-scale activities organized by the company at various stages, and inspect our market by all units.
(5) gaps and deficiencies in the work.
Communication skills need to be improved, and the work is only superficial and emotional. Four years' work has made me deeply realize that an excellent floor management worker must have good language expression and communication skills; Need to establish a strong determination to break the personal comfort zone; I need to get rid of the communication barrier of looking forward and backward, and gain the full trust of the other party in a generous and confident way. There is still a big gap between these aspects and me. Three situations:
First, when doing business, businesses complain and give a few words that are difficult to obey, which leads to negative emotions.
Second, shirk responsibility and delegate responsibility. I'll give a quick answer: I've given it to someone. Go and find him! This is not my responsibility. Go find someone.
Third, find various reasons for yourself.
Based on the above, I think it is not because some jobs are difficult to do that we lose confidence, but because we lack confidence that these jobs are difficult to do. In 20xx, I will put the breakthrough point of my work on the problem of eliminating communication barriers with various departments, and strive to create an open and frank atmosphere inside the floor that dares to expose my own problems and inject a sense of responsibility into the hearts of employees on every floor. Of course, this is not a simple and independent job. I will unite with other departments to form a joint force and never give myself any chance to find the reason.
In the * * years since I joined the company, I have gained the full trust and support of the company's top leaders. It is their trust and support that made me have this development platform today. I believe: carry forward my honest, serious and pragmatic work style and make up for my lack of communication skills, learning and responsibility. I will gain the trust and support of employees in the new year's work. I will go all out to train our floor staff, help them improve their work efficiency and service quality, and make due contributions to the healthy development of the company.
Finally, I implore all leaders and colleagues to give me criticisms, corrections, opinions and suggestions as always to help me improve continuously. Thank you very much
Floor supervisor's work summary model essay reference 3
From xx-xx to xx-x Enterprise Management Department as the first floor supervisor, I deeply feel that I am a terminal operator. The main responsibility is to maintain the orderly operation of the entire first floor site operation order. The specific daily work content mainly includes the standardized management of employees and after-sales service of goods.
Over the past six months, with the care of leaders and the support and cooperation of colleagues.
From xx-xx to xx-x Enterprise Management Department as the first floor supervisor, I deeply feel that I am a terminal operator. The main responsibility is to maintain the orderly operation of the entire first floor site operation order. The specific daily work content mainly includes the standardized management of employees and after-sales service of goods.
Over the past year, with the care of leaders, the support and cooperation of colleagues and the joint efforts of employees, I have performed my duties well, successfully recruited xx-x brand clothing into the market, and basically completed all tasks assigned by leaders.
As the saying goes? Interlaced like a mountain? . How to be a good floor supervisor is still a brand-new topic for me. To this end, I will continue to learn, enrich myself, do one line, love one line, and specialize in one line. On the one hand, I will read a book without words. We should also learn from leaders, colleagues and employees with an open mind. Learn their professional knowledge, working methods, marketing skills and the art of dealing with people. And stick to it in daily life? See more, listen more, think more and do more. ? Through the organic combination of study and practice, gradually improve their theoretical and professional quality.
Pay attention to standardized management and improve the overall quality of employees. In recent years, the salespeople in counters have been frequently transferred, and new employees are not familiar with the discipline and business operation of shopping malls. I have strengthened supervision and law enforcement in my usual work. Especially in the down jacket counter in the lobby on the first floor, most of the salespeople are temporarily recruited, and the personnel transfer is particularly diligent. These new employees are not disciplined, such as skipping work, eating and taking care of children. I improved the staff's sense of discipline from the initial reminder to the warning to the final fine. Make some new employees quickly enter the work role, develop good professional habits, and maintain the good image of the mall.
Strengthen on-site inspection to ensure good business order. The job of the floor supervisor is the scene, and the work content is very specific and trivial. This also requires a strong sense of responsibility to ensure that all kinds of specific trivial work are solved on the spot. Make the business order run well and provide customers with convenient and comfortable shopping space.
Adhere to fair, reasonable and flexible handling of commodity complaints. The problems existing in commodities should be based on rules. That is to maintain a good reputation among consumers and try to gain the understanding and support of agents. In the past six months, I have also handled several complaints, and basically all of them have been successfully resolved through consultation between customers and agents. Every time I successfully solve a complaint, my heart is full of sense of accomplishment, and my efforts have not been in vain.
Leading colleagues, 20xx years make me reluctant to part. In the past six months, I have shed hard sweat and tears. It is because I have experienced this little bit of sour and sweet that I keep growing and making progress. In the 20** years of work, I will strengthen the study of business knowledge and further improve the on-site management and my own management level. Cooperate with the store managers to convey reasonable information and suggestions to the agents in time to improve the operation efficiency and image of the mall. I hope I will have a happy work in the future and find more happiness in my work!